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Mar 5, 2007

I need some help. I have a Compaq Presario 715us laptop that I just added 256mb of ram.Since then the laptop freezes and the only way to get it back is to hold the power button.It will run from between five minutes and four hours before it freezes. If I remove the new Compaq ram all is well. It is the correct ram per Compaq. I've run looping diags on the ram and they all pass.
I've spent hours on the phone with the clueless folks at Compaq. I've called Kingston to see if they know of a problem, and they didn't. There are no logs associated. I've changed hard drives and reloaded xp with all the updates but it still locks up.I searched the web and found tons of posts on the HP busines forum site of people with many models of Compaq laptops freezing after adding ram. They used all different ram other than Compaq's. They were from three years ago. They found that if they removed xp patch Q811493 in sp1 it corrected the problem. They said that this patch was rolled into KB826939. I've searched for both of these on my laptop and found neither. I've checked add remove programs with show update checked and it isn't there. It may be in SP2 or it may not be related to this issue in my case.

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