Norton Discovered Virus And Cleaned But Getting Blue Screen ?
Jul 2, 2005
There I was, typing along, when Norton flashed on my screen. I had a virus(I was connected to the internet at the time.) Norton announced that cleaning it
up was NO problem. Good, I thought. A few seconds later came the blue screen we all know, and hate. Hit the off button, waited a few seconds, rebooted. To my shock and dismay, Windows announced that it could not find windows/system32/config/system.
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Aug 14, 2008
I had a trojan Virus in the computer. I think that I got rid of it, but I am not sure could anyone that can read a log please tell me if there is anything else left in the computer. The computer now doesn't stay on-line it disconnects itself. I called the company that provides me with my internet service, and they said that I need a filter for the phone line. The person told me that, that will take care of the problem of the internet disconnecting. I think that it could be the virus I had in the computer. I wasn't able to get on-line for at least a week, I had gone and checked the disk for errors and finally the anti-virus program was able to find the virus's.
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Sep 20, 2008
My PC recently got a fairly nasty virus (W32-Sinowal-based Maximus! or something along those lines) so we had to get it wiped. A few days later, my computer was all messed up again. I can only boot up in Safe Mode, my sound doesn't work, and it is running slower than normal. I need to find out if I have another virus (although the guy who fixed it downloaded Norton Anti-Virus and it seemed fine for a few days) or if maybe my computer is just dying. It's about three years old and apparently it was outdated before we even bought it. Is there any way the virus could have affected the computer's hard drive or whatever (yeah, I don't quite know what I'm talking about) or have I maybe gotten another virus?
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Aug 14, 2007
My computer is infected. I have ccCleaner, Spybot, Ad-Watch, Ad Aware, Windows live onecare. I have ran them all but I am still having problems. When I log onto Internet Explorer I get a blue screen that tells me I need to reset my security settings in order to view my home page which is road runner. I followed the instructions and nothing. I cannot view any flash sites. I tried to see if I am missing a flash player and I cannot locate one. When I try to download Adobe Flash Player, I am unable to do so as the download button does not appear on my screen ( I know where the button is supposed to be because I checked out the site on my daughters computer,which I am on now). I also tried to download other software to help with the spyware and malware, however the minute I hit download I either instantly get disconnected from the internet or I get an error message that says " Internet Explorer has encountered a problem and must shut down...". I have gone into safe mode and ran spybot and the others and still no better. I am getting a message that Windows Firewall is disabled, however when I got to it Its grey and it wont let me turn it on. I have been trying to fix my computer for days and am completely fustrated,
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Jul 8, 2008
I have a dell Dimension 4600, which has given me so many problems throughout the years. When we got it, the thing ran great. This was a few years ago... A year or two ago the thing got a NASTY Virus, and ever since then it hasn't worked because of hardware and software problems. I pretty much decided to give up at that point and the thing has been sitting around collecting dust.My dad thought it was the memory, and so today I carted the computer up into my room, set it up and put in a new memory card. It didn't help, My computer goes in circles when trying to boot up, until the blue screen pops up.
It cannot boot from the hard drive, and I get the message "press F1 to retry boot, F2 for setup utility"
F2 takes me to the utility, but as far as I know I don't want to change anything here at the moment.
if I press F1 it pops up the same message.
So I tried Booting from the CD and Reinstalling from the CD. Neither worked and both of these result in the Blue screen of death. For the install, the blue screen would come up at the third bullet point which I believe is "preparing installation."
***STOP: 0x0000000A (0xCDCDCDCD, 0x00000002, 0x00000001, 0x807d600f)
WhenI continue the current upgrade I get "IRQL_NOT_LESS_OR_EQUAL"
the Tech info is:
***STOP: 0x0000000A (0x0a130013, 0x00000002, 0x00000000, 0x807d5ff9)
I am getting a few other blue screens but I don't know what the say, But as far as I know, everything I have tried has lead to some form of Blue Death screen. Any Ideas on how I can get this puppy to work?I also tried to boot from my Laptops CD but it didn't work so its not the CD that is the problem.
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Mar 27, 2006
I was wondering if there is any anti virus out there like the Norton Doctor. That has all the same things like pc doctor. I had trouble with Norton therefore, do not want to purchase it again. also what type of anti virus is the most effect my macfee does't seem to get everything because I do online virus scans and it has always missed omething
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Feb 8, 2007
I have a Dell Dimension 5150 with up to date nortons antivirus, had a software problem with my PC and needed to do a complete restore this evening, on completing this I updated my Nortons and discovered I had a virus, Message is as follows: IEbrand.exe within C:Documents & Settings ALLAN'SLocalTempBJ149.tmp is infected with the Trojan. Start Page Virus
Repair: Failed
Quarantine: Failed
Delete: Failed
Computer is still infected This may be the reason for the software problems I had that caused me to do a complete restore this evening (don't know)
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Nov 13, 2006
I cant seem to uninstall my Girl's Norton anti virus 03/04.. i don understand why
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Oct 2, 2005
We get the server cannot be found message. If we now reboot, everything is up and running again (until the next time). This happens almost every day. Worked with the Verizon On Line techs and they found that my modem and associated equipment is in fine working order, and speculated that the problem is probably in my computer. I tried several possible fixes from some local experts (cleaning out the Explorer cache, running Spy-Bot, Ad-Aware, Norton anti-virus, Microsoft Anti-Spyware, etc.) to no avail.
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Jul 7, 2005
I recently upgraded to the Norton Anti-Virus 2005 edition. I have always trusted this Anti-Virus program but it turned off the windows XP firewall and they tell me that I don't need it with their 2005 version because worms, hackers, viruses etc. are stopped through their program. Anyone know anything about this ? Obviously I want to be well protected
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Oct 31, 2005
When I try to Remove Norton Program, I get this message: " The log file 'C:Program FilesNavant
avant.isu is not valid or data has been corrupted. Uninstallation cannot continue.
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Nov 2, 2007
ive tried getting rid of the Downloader.MisleadApp virus through Norton Antivirus and it wouldn't delete so i followed the directions it suggested by deleting it through safe mode but that also didn't work what else should i do?
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Jul 6, 2006
Norton has just told me that my computer has been infected with the trojan.nebuler virus. I have read the various deletion instructions for this specific virus, but all seem to require the recovery console on the XP CD. Seeing as my computer was bought from dell they haven't supplied me with one. Is there anything else I can do. I don't really want to re-install my OS etc...
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Apr 12, 2005
i was on the computer for a few minutes then suddenly my sound is gone and the cimputer is acting very very slow. I have ran Adaware, Spybot S and D, Norton Anti Virus scan and house call but none of em found anything, except Sybot S and D found a mybar intry and deleted it.
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May 28, 2007
I have a nightmare with my notebook which is installed with Norton Internet Security.On booting up the notebook, a triangular icon(inside with an exclamation mark or an X)appeared on the bottom right bar. The icon appeared with a message to warn me of spyware attack. On clicking the icon, it took me to IE for http://www.spylocked.com/?aff=334 or http://www.wayofprotection.com/soft/. I also found my IE is installed with a 'Security Toolbar 7.1'.
In the Control Panel, I found a program 'Internet Explorer Secure Bar' which I wanted to delete. However, once I click the 'change/move' button to delete the program, it required me to reboot before deleting but on reboot, no deletion of the program took place. I want to know how to delete the program.I also want to know how to delete the icon on the right bottom.
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Feb 26, 2007
I seem to remember that there is a way to obtain Norton"s Uninstall Utility from Norton Website...but I cannot get to the proper website
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Aug 23, 2007
Lately I've been getting a virus warning from Norton, called Hacktool and is the antiwpa.dll file in the System32 folder. Norton is unable to fix, quarantine or repair this.
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Apr 13, 2007
hi evrytime i type an address in ie7 address bar ie closes with this error
iexplore.exe appver 7.0.6000.16414 modver 4.1.7039.0 offset 0000beecbookmarks and google work well any suggestionsalso at the same time recycle bin wont empty with right click i have to enter and delete.i have ran norton and pop up and spybot but still problem
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Feb 19, 2007
Upon opening my recycle bin before deleting all trash, I discovered a bunch of files with .bak after them. Since I don't know how to open them and see what they are, they look like information I had moved to my filing system to the left of my messages on IE. I have no idea how they got into the recycle bin as I didn't delete most of them. How do I find out what they are and where they are if I should undo delete? If I undelete will they go somewhere I can read them? Using XP
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Mar 12, 2005
I just installed Windows Xp, into my computer, and occasionally I get the pop up box that says " windows explorer has discovered a problem, and needs to close, then the option to send an error report, or not send one" it especially happens on some websites and it wont let me enter them.
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Apr 17, 2008
I don't use Outlook Express for anything and a while back l tried to set up an account but for some reason it failed but being that l don't use it l really didn't care.Now l'm setting up a Brother's copier for scanning and it's all set up except that when l try to e-mail the scan the Outlook Express pops up and for some reason it doesn't except my password or anything.Bottom-line how can l delete it or just get rid of it. I tried everything that l could think of which is not too much.
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Oct 21, 2005
I just noticed a DivX entry in the Add/Remove Programs list and in the C:Program Files folder. I have not been to the site and downloaded and installed any codecs. How would it have gotten there? The only programs that I have recently installed are Webroot Spy Sweeper 4.0.3.363. Sony Picture Package 1.5 (the software that allows me to view and copy video from my new Sony Handycam DCR-TRV480 camcorder to my computer) The Divx.dll file shows version 6.0.0.1571 and a modified date of 07-15-2005 and shows it to be associated with DivXNetworks.
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Aug 5, 2005
I think that I have a virus which is stopping me from 1) Installing Norton Internet Security 2005 properly, and 2) Stopping me from accessing all anti-virus related sites, for example - www.symantec.com, ww.grisoft.com, www.pandasoftware.com, and when i tried to download AVG 6.0 from another site which was unrelated to antivirus, I found that I could access the site but the download failed.
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Aug 28, 2005
After installing the entire norton package, my computer will no longer go to a screensaver... when i go to set a screensaver i can preview it and it will work however my computer won't go to screensaver by itself. Everything worked before norton... could norton be making my computer think its still being used?
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Jan 22, 2005
I need some links to some sites that will provide information and also fixes for blue screen errors in Win NT/2000/XP. I will be using them on my website, which in turn will be used at my workplace. Thanks for any help that you can offer.
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Jul 7, 2008
i don't know if this problem is hard ware or software, but here goes.my friend brought me a laptop that had a dark screen. this thing had lots more problems. it was running XP SP1. with an out dated 2005 norton AV. the first thing i did was put an external monitor on it. i was then able to see what was going on. i upgraded to SP3 and uninstalled Norton. i then installed AVG. ran a full scan. i installed spybot and adaware. ran both the only thing left is 3 instances of "wieldtangent" that i am not able to remove. i thought that the screen problem would go away, with the virus scan but it did not. when you boot the laptop you can see the splash screen, then it goes dark. (you have an image but it is not lite up) then about 1/2 way through the boot screen comes back on and then it goes out. then you are able to see the desktop and about 5 sec. later it goes dark again.
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Nov 30, 2007
My Dell Inspiron 2650 laptop on boot-up consistently gives a blue screen with ERROR (0X000000ED (0X81ACA988, 0XC0000006,0X00000000,0X00000000). I have read most of your fixes BUT in my case no matter what I do it ALWAYS boots to this screen. Trying to boot to Safe Mode results in a list of drivers prefixed by ?multi(0)disk(0)rdisk(0)partition(2)c:windowsdriver.sys etc The machine will not boot from Floppy or CD and I?ve tried every combination of boot sequence under the F12 menu. In the BIOS it will not allow me to change any relevant settings, only the ?system date?, ?system time? and ?quiet boot?.and I cannot select the dropdown menu items either. Booting under Normal Startup, I see the Windows Logo and all that, but then the blue screen appears. I?ve tried removing the hard disk to get it to boot to floppy, removing the battery (which is totally dead), memory module, etc. Only thing left I think is to sling it in the Caribbean Ocean and go drink a bottle of rum.
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Nov 28, 2007
XP Pro wasnt reading any usb storage devices, so i put in the xp operating disc, went to set up xp, then repair... went through the setup process, rebooted and now its in a blue screen cycle.There is no error code, just the message that windows had to shut down, maybe due to a virus. There is no virus as it was scanned yesterday
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Dec 1, 2008
I installed Norton 2009 and I have noticed my computer was different. Now I cannot even get passed the startup screen.It is like its frozen,the on/off button at the front doesn't work,only the restart. When I click on my user account to log in, nothing at all happens.I am on my husbands laptop right now. It is an old computer,but can it just die like that?
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Feb 5, 2007
Which is better?, Norton ghost, or Norton save and restore? also which if either, is compatible with Norton go-back?
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Jan 25, 2008
so every time i boot the computer i get that good ol' blue screen of death right where windows should open to my desktop.. instead it says "welcome" with the light blue background.. the screen goes black and then comes back with the blue screen.. the message on the screen says:
stop: 0x0000007a (0xe16dac70, 0xc0000185, 0xbf985c66, 0x20e18860)
win32k.sys - address bf985c66 base at bf800000, datestamp 41107f7a
beginning dump of physical memory dumping physical memory to disk: and counts up to 100 then the computer restarts. i was able to get into safe mode to try a system restore but when the computer restarted it never finished the install (it actually gave me the confirmation that the restore was successful while i was doing a repair install later on) i have tried going through the windows install disc repair utility and doing a chkdsk /p and a chkdsk /r upon doing /r it froze at 53 percent and did not move (i left it for a good 4 hours the first time before restarting it.. and then over night the second time.. and both times it never passed 53 percent............
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