Hangs At Mup.sys Can't Run Safemode?
Sep 14, 2007
Hi! I've been working on a friend's kids pc that had 250+ viruses on it and it would only boot in safe mode. I removed the viruses, and attempted to run chkdisk/f, the system said it had to reboot to complete chkdisk, I rebooted and forgot it would only boot to safe mode and now it hangs at loading the mup.sys driver. I'm unable to get back into safemode or anything. I was able to launch the emachine recovery cd, but all I could get to run was ghost, and it advised running chkdisk cuz the drive has errors, I'm stuck, should I try and use my pc's winxp disk and try the recovery console on it? At this point we're ok with formatting and starting over anyways.
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Nov 2, 2005
I try rebooting but it always shows up in safemode.Although it appears when rebooting to be in normal setting because I don't see safemode checked in start up.
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Dec 7, 2006
I am new to this forum, so plz bear with me. I have the same problem as a previous poster with win xp. I was attempting to repair a flooder virus in my winlogon file(I know now it was an AVG glitch) and when restarting the computer my system went into a continuous start up loop. When I attempted to repair the os by replacing the file using the XP Cd; the computer goes into safemode, I get the error "xp setup cannot run under safemode", and the system reboots (repeating the process over and over).I don't want to do a clean install of xp. I've searched the web for hours trying to get answers and nothing.
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Dec 8, 2008
Mine is actually a spyware/virus issue but this forum seemed the more appropriate place for this particular set of problems.I'm working on a friend's computer (HP Pavilion ze5400). Windows will load normally but it is impossible to do anything useful from there for a number of reasons:RUN is not accessible. It does not appear on the start menu and pressing windows+R brings up a message that the feature has been disabled by the administrator.The control panel is not accessible for the same reason.Task manager? Nope. Disabled. RegEdit will not load even when manually found and executed through explorer...again, disabled.and of course, the username I'm using IS the administrator. Fun things, eh?Safemode starts to load then hits a BSOD that I can't read because the computer immediately reboots so the error only flashes for a fraction of a second.
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Apr 29, 2007
my computer restarts continuously and I can't get into safe mode! I tried pressing f8 and going to safe mode or the last known good config, but the computer just restarts all over again..
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Jan 22, 2007
My PC (Win2000) will run in safe mode, but in normal it just gives a blank screen, it plays the windows startup music but its not the same. I don't know where to start.
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Sep 18, 2006
Stop c0000135 {unable to locate component} This application has failed to start because winsrv was not found. Re-installing the application may fix this problem,
But you can't get anywhere on the computer, I tried tapping F8 to get to safe mode if it would let me but it keeps saying keyboard failure. Is there something else I should tap for a DELL computer to get to safemode?
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Aug 10, 2005
I was having disk partitians when I was trying to restart and run safe mode.Instead, I went to run, config and clicked on safemode in there under one of those INI tabs and now my PC will not boot at all. I have no Xp start up disk either. So I am unsure how to get my pc to boot at all now Can anyone suggest how to get my PC to boot backup? Anyone send me in the right directions or send me a way to get some files?
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Mar 25, 2005
I reformatted my drive. I performed a clean install of windows xp. My drive has already undergone a FIXMBR All hardware not essential for a working computer are not connected. Only my harddisk, Geforce4, processor, and RAM are connected.When I let windows xp professional boot normally or in safe mode, i randomly get one of the following.pci.sys missing or corrupted, use recovery console to.asapnp.sys missing or corrupted, use recover console to.or boot into black screen, computer dies.
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Jan 9, 2007
I recently had troubles getting my Lite-On optical drive to run in DMA mode. I updated the JMicron drivers for it and it was working fine. I don't know if this has anything to do with it but the JMicron update had two options, one for SCSI and one for Standard IDE. I did the first one and everything was working then I did the second one and now XP won't start. I don't know if it is just chance or what. XP just keeps restarting after the logo with the status bar. I have tried unchecking the "Automatically Restart" under system failure options to see if there is a blue screen but it still just restarts. I have also tried a system recovery to back a week ago to no success. When starting in safe mode and loading drivers a message comes up that says "ESC to cancel loading SPTD.sys" or something like that. I don't know if that has anything to do with it either.
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Jan 25, 2006
I have noticed a few things missing, the last 2 bolded out I know aren't of any importance but, the first 2 I am not completely sure of.
Logfile of HijackThis v1.99.1
Scan saved at 12:09:16 AM, on 1/25/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32spoolsv.exe
C:Program FilesCommon FilesAOLACSAOLAcsd.exe
C:Program FilesCommon FilesAOLTopSpeed2.0aoltsmon.exe
C:WINDOWSsystem32cisvc.exe
C:Program Filesewido anti-malwareewidoctrl.exe
C:Program FilesSunbelt SoftwarePersonal Firewall 4kpf4ss.exe
C:WINDOWSSystem32 cpsvcs.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32oneLabsvsmon.exe
C:Program FilesSunbelt SoftwarePersonal Firewall 4kpf4gui.exe
C:WINDOWSExplorer.EXE
C:WINDOWSSYSTEM32USRmlnkA.exe
C:Program FilesNetropaMultimedia KeyboardMMKeybd.exe
C:Program FilesCommon FilesAOLACSAOLDial.exe
C:Program FilesPC Tools AntiVirusPCTAV.exe
C:WINDOWSSYSTEM32USRshutA.exe
C:WINDOWSSYSTEM32USRmlnkA.exe
C:Program FilesMSN Messengermsnmsgr.exe
C:Program FilesYahoo!Messengerymsgr_tray.exe
C:Program FilesNetropaMultimedia KeyboardTrayMon.exe
C:Program FilesNetropaOnscreen DisplayOSD.exe
C:Program FilesSunbelt SoftwarePersonal Firewall 4kpf4gui.exe
C:Program FilesPC Tools AntiVirusScanningProcess.exe
C:Program FilesCommon FilesAOL1130470613eeAOLHostManager.exe
C:Program FilesCommon FilesAOL1130470613eeAOLServiceHost.exe
C:WINDOWSsystem32wuauclt.exe
C:Program FilesMozilla Firefoxfirefox.exe
C:WINDOWSsystem32cidaemon.exe
C:Program FilesHijackthisHijackThis.exe
R1 - HKLMSoftwareMicrosoftIn
ternet ExplorerMain,Default_Page_URL = http://www.emachines.com
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://red.clientapps.yahoo.com/cust...//my.yahoo.com
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,CustomizeSearch =
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyServer = http=localhost:1038
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesAdobeAcrobat 5.0ReaderActiveXAcroIEHelper.ocx
O2 - BHO: MSProxy Support Dll - {1920E150-5D27-4B95-B60B-D68B78928441} - C:WINDOWSsystem32msprxcore.dll (file missing)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:PROGRA~1SPYWAR~1 oolsiesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:PROGRA~1SPYWAR~1 oolsiesdpb.dll
O4 - HKLM..Run: [USRpdA] C:WINDOWSSYSTEM32USRmlnkA.exe RunServices Device3cpipe-USRpdA
O4 - HKLM..Run: [MULTIMEDIA KEYBOARD] C:Program FilesNetropaMultimedia KeyboardMMKeybd.exe
O4 - HKLM..Run: [AOLDialer] C:Program FilesCommon FilesAOLACSAOLDial.exe
O4 - HKLM..Run: [MBM 5] "C:Program FilesMotherboard Monitor 5MBM5.EXE"
O4 - HKLM..Run: [PCTAVApp] "C:Program FilesPC Tools AntiVirusPCTAV.exe" /MONITORSCAN
O4 - HKLM..Run: [MSConfig] C:WINDOWSPCHealthHelpCtrBinariesMSConfig.exe /auto
O4 - HKCU..Run: [Microsoft Works Update Detection] C:Program FilesMicrosoft WorksWkDetect.exe
O4 - HKCU..Run: [Yahoo! Pager] "C:Program FilesYahoo!Messengerypager.exe" -quiet
O4 - HKCU..Run: [msnmsgr] "C:Program FilesMSN Messengermsnmsgr.exe" /background
O8 - Extra context menu item: &AOL Toolbar search - res://C:Program FilesAOL Toolbar oolbar.dll/SEARCH.HTML
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:PROGRA~1SPYWAR~1 oolsiesdpb.dll
O9 - Extra button: Sparta Messenger - {986CDFC3-0AFC-49ac-942D-2E9CAEE079FC} - C:Documents and SettingsJeremy.KIMMy Documentssprtmessengermessenger.exe (file missing)
O9 - Extra button: Y!mLite - {9B04D939-D9D1-45e0-9FBF-5A31AAF7A68A} - C:Program FilesY!mLiteymlite.exe (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:Program Filesaimaim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:WINDOWSsystem32Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O12 - Plugin for .spop: C:Program FilesInternet ExplorerPluginsNPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: Dice Derby by pogo - http://checkeredflag.pogo.com/applet...-ob-assets.cab
O16 - DPF: Fortune Bingo by pogo - http://superbingo.pogo.com/applet/su...-ob-assets.cab
O16 - DPF: Greenback Bayou by pogo - http://greenback.pogo.com/applet/gre...-ob-assets.cab
O16 - DPF: Jungle Gin by pogo - http://gin.pogo.com/applet/gin/gin-ob-assets.cab
O16 - DPF: Jungle Gin by pogo.com - http://gin.pogo.com/applet/gin/gin-ob-assets.cab
O16 - DPF: Pop Fu by pogo - http://popfu.pogo.com/applet/popfu/popfu-ob-assets.cab
O16 - DPF: Tri-Peaks by pogo - http://peaks.pogo.com/applet/peaks/peaks-ob-assets.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com.../c381/chat.cab
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/game...ts/y/pt0_x.cab
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/game...s/y/pote_x.cab
O16 - DPF: Yahoo! Pyramids - http://download.games.yahoo.com/game...s/y/pyt1_x.cab
O16 - DPF: Yahoo! Spelldown - http://download.games.yahoo.com/game...s/y/sdt1_x.cab
O16 - DPF: Yahoo! Word Racer - http://download.games.yahoo.com/game...ts/y/wt1_x.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com...45/yacscom.cab
O16 - DPF: {41D1977F-4161-4720-800F-EA4903983A38} (Jigsaw Genius Control) - http://www.worldwinner.com/games/v42/jigsaw/jigsaw.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by108fd.bay108.hotmail.msn.co...s/MsnPUpld.cab
O16 - DPF: {6F6DBC29-7A0C-4AC0-A42D-10EC70678526} (Word Cubes Control) - http://www.worldwinner.com/games/v44...e/wordcube.cab
O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab
O16 - DPF: {AC2881FD-5760-46DB-83AE-20A5C6432A7E} (SwapIt Control) - http://www.worldwinner.com/games/v61/swapit/swapit.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {FAE74270-E5EE-49C3-B816-EA8B4D55F38F} (H2hPool Control) - http://www.worldwinner.com/games/v51...ol/h2hpool.cab
O17 - HKLMSystemCCSServicesTcpip..{50DA85AA-3B1B-4304-A4B7-6D9F2958C486}: NameServer = 205.188.146.145
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:Program FilesCommon FilesAOLACSAOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:Program FilesCommon FilesAOLTopSpeed2.0aoltsmon.exe
O23 - Service: ewido security suite control - ewido networks - C:Program Filesewido anti-malwareewidoctrl.exe
O23 - Service: Sunbelt Kerio Personal Firewall 4 (KPF4) - Sunbelt Software - C:Program FilesSunbelt SoftwarePersonal Firewall 4kpf4ss.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:WINDOWSsystem32oneLabsvsmon.exe
Also, When booting into safe mode to run my PC Tools AV, SpyBot Search and Destroy, AdawareSE, PC Tools Spyware Doctor and Ewido Anti-Malware. My CPU usage is at a constant 100% when and, only when, I am scanning with PC Tools AV. It takes about 6 hours to scan my whole computer. Is there any way I can lower my CPU usage?
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Dec 31, 2009
I have a Dell Dimension 3000 running XP Professional. I have an 80G HD and 2GB RAM. I have downloaded and attempted to install Mediaplayer11.On the reboot I get the dreaded blue screen with the error 0X00000019 (0X00000020, 0X8A3400270, 0X8a34002A0, 0X1A060006) I then have to go to the safe mode and do a system restore
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Jun 4, 2010
I have a Toshiba Laptop with Win XPPro. Won't boot-up to Windows. I first get a blue screen error message and then a black page with options: Safe Mode- Safe mode w/ Networking- Safe Mode w/ Command Prompt. None of these work; when I select one it just cycles back to this menu. I tried Win Logo Key /r but nothing. I can get into Set-Up. The computer was acting kind of fishy before it quit; the cursor would start moving left across the screen and I couldn't control it. I would shut-down and it would be ok, until it happened again. I did a Restore to try to repair it but the next time I turned on computer
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Aug 18, 2007
I changed the BOOT.INI section of msconfig to boot windows in Safemode. Upon getting in Safemode, the computer finally recognized USB devices and the CD drive again (wasn't doing so in normal mode). So, I insert a Windows XP disc, used the Advanced install mode (the one that overwrites the previous installation of Windows), and everything seemed to be going great.
However, the machine restarts and tells me this "Windows XP Setup cannot run under Safemode. Setup will restart now." and has an OK button. I click it, thinking it's going to boot into normal mode. Well, it doesn't. It boots up again, says the same thing.I click OK.Restart.Again.OK.On and on into infinity.
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May 31, 2008
I'm pretty sure I had a trojan or something cause my computer kept getting worse. I tried several scanning programs but none of them cleared it up completely.Anyway, now I can't even get past the windows loading screen, and if I try to log in through safe mode, I get stuck at the screen that says "SyS.multidisk" or something.Is there any way that I can log in dos mode or something and completely wipe my system clean and reinstall windows xp? I don't have the disk, it came with windows XP already on it. I don't care if I lose all my files, I just want a working computer again, free of any trojans or anything.So, can I somehow log in dos mode or something (I don't even know how to do that), wipe everything clean, including whatever virus screwed up my comp, and reinstall windows XP without the disk? I'm assuming I have a copy of windows XP saved on my hard drive or something, cause my computer came with windows XP already installed and they didn't give me a disk.
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Jan 15, 2008
Was never able to restart after that. Normal boot shows the windows initial screen, but eventually just restarts, safe mode does the same thing whether it's with network, command line or plain safe mode. Last known good configuration does the same.Needed to use a file so decided to remove the HD and re-install to another PC. I did have access to the file in question but now I'd like to fix the problem.
The other system uses AVG. I started a scan and it detected Cekar.d (A0003977.exe, wdfmgr.exe and initially ntldr.exe), Dropper.Inor (ntdetect.hta, A0003979.hta), PSW.Generic5.ABVW (ctfmona.exe), PSW.OnlineGames.AAFI (ctfmonb.exe), PSW.Generic5.AFYK (ctfmond.exe), PSW.OnlineGames.ZWT (LotusHlp.exe) and some others but for whatever reason the scan stopped. I restarted it and now the AV still finds most of the threats it was seeing before but not Cekar.d. in the ntldr.exe file.
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Jul 2, 2010
Computer has been very slow in logging in and shutting down. Also my computer has been freezing for atleast 20 seconds or more until I have to just shut it down. I also found last night that my Malawarebytes scanner found this "Rogue Installer" which I deleted. My computer is still running slow to shutdown so I'm not sure if this program is still in. Actually, for a few months I had been having some trouble(intrusions) with some type of virus. I wanted to try to clean the computer on Safe mode. I tried numerous of times by clicking fast or holding down the f8 key for safemode but nothing happens. My second option was mscongfig box but I found there was no "BOOT. INI" option. I'm not sure if there is a way to restore this option?
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Dec 29, 2004
I have windows xp pro on my laptop, and all apps eventually hang!!? Went to hijackthis and ran their diagnostic tool, Not sure if I have an OS, software, or hardware issue.
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Sep 4, 2007
when closing my computer down it hangs on saving your settings. You can hear the 'tower' closing down, but the screen doesn't disappear and the pc won't close down. I have to do it at the tower. I have run spywareblaster, avgspyware, avgantivirus, housecall x2 and spybot. Nothing shows up except the odd tracking cookie, which I delete, but the problem still continues. Would I have a virus or anything else that these can't find. Is there anything else I can try.
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Oct 15, 2009
The only way I can close down my Windows xp is to press the power button. On trying to close down I get the message "Closing down saving your settings",the message disapears and then ... nothing happens, it just hangs and doesnt close down. I get the same result if I set it to go into hibernation or restart.
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Feb 20, 2007
I recently assembled my new system and did almost exactly the same installation process as I have done for my old system many times (except drivers for my new hardware). But now I experience random freezes at the blue Welcome screen.If logon process goes normally, there are three stages I have noticed:
1- right after boot screen disappears and welcome screen appears there is some HDD activity
2-hdd activity stops for 1 or 2 seconds
3-hdd activity starts again
But one time out of 10 or 20 everything freezes at the stage 2. I can move the mouse, turn NumLock on/off on my keboard, but I cannot select any user name to log on they are frozen. I tried using Windows Logo key + U (usually this brings up Utility Manager for Accessibilty) but it does not work.
So the only choice is do a hard reset.I did not find any errors in Event Viewer or any hardware conflicts. I have tried to use /bootlog option in boot.ini file but it logs only drivers and nothing about what happens at logon stage.Any ideas? Or maybe a good utility which can log everything that happens when my pc boots up and after that until Desktop appears?
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Aug 17, 2007
i'm working on an HP Media Center PC M7680N.on bootup, it makes it through the HP screen, and the initial Windows XP screen and then it just hangs there with a blank screen. Tried numerous times.i reseated the ram and blew out the dust grill under the CPU fan, which was almost totally clogged with dust. after doing that i let it sit for a half hour to cool down and tried it again. same result.
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Jul 12, 2009
I built my own computer about six months ago, and for 99.9 percent of the time it works great. Recently more and more though, it has been hanging at the welcome screen. I would start up the computer and it would go thru the Win XP screen then go to the Welcome screen and just hang. I would restart the PC and it would boot up fine. What would be causing this to happen? No error messages any of the times, its almost like the desktop gets "lost" from time to time.
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Oct 10, 2006
I've been trying to update from xp sp1 to xp sp2.it hangs up during instal with an error that tells me thatc:WINDOWSAppPatchdrv.main.sdbis still running.Has anyone seen this before and if so how do I get past this error.Also, I am wondering how much do I really need this update or am I fine without it.I am told by Microsoft that my version of xp is now out of date.Should I be worried? Other than this everything is fine on this machine.
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Jul 23, 2005
My Xp hangs due to any hardware problem most probably i think it is due to graphics erro but my other OSs works properly so please tell me because of what his happaning?
pratik.
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Mar 4, 2008
When I shutdown my Dell PC ( XP OS SP1) using the start log off function, the PC starts to shut down and then hangs up as it approaches the final stage. I then restart the PC with a computer switch and it goes through the process again and then shuts down correctly.I also notice recently that my PC takes a longer time to boot up when turned on.
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Apr 13, 2005
I am using Windows XP Home on my laptop and XP Pro on my desktop, both connected by a lan. When I connect to my ISP, and the 'Connected' Icon appears, (using either PC's modem) The connected PC hangs or freezes for up to 13 minutes. I can move the mouse pointer around, but no clicks of either mouse or keyboard appear to have any effect, not even CTRL+ALT+DELETE.After some time the programs I have been clicking on do appear and the problem seems to have gone, until next time I restart the PC and connect via modem.This is only when using modem connections. I have no problem with broadband, and it makes no difference whether or not I am connected to LAN. I am using Norton Antivirus, my definitions are up to date. I have also connected to 2 Internet sites who scanned my machines for viruses but did not find any. Any ideas? Obviously the problem does not seem serious but it is very annoying to have to wait 10 or more minutes every time I connect, before I can go anywhere, wouldn't be so bad if I could play a game while waiting, but as I say, nothing works during this time.I had posted a similar thread on the Internet and e-mail section, but at that time I thought it was just the Browser and client would not start. I have since noticed that it is everything.
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Aug 23, 2005
I have an ASUS A7N8X E-deluxe motherboard running Windows XP pro fully updated, SP2, etc. and I am wondering why it hangs when I shut it down. It doesn't do it all the time, but most of the time. I have even tried to log off first, and it still hangs. Any ideas on how to start figuring out what causes this.
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Aug 24, 2007
When I use XP's utility to analyze my disk fragmentation, it says "You should defragment this volume", but the defrag process hangs when it is about 1% done. Defragging when booted into Safe Mode doesn't solve the problem. I searched around, and it seems like this might have to do with my FAT32 disk partitions (see my specs). What do you guys think? What would be the next steps?
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Apr 18, 2007
It was working fine all day now out of no where it keeps freezing every 5 minutes or so.The only way to shut down is a hard shut down otherwise it just sits there.What are some steps i can do cause this sounds like a virus but i'm not sure
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Sep 13, 2007
Im trying to instal a copy of windows xp and every time it gets to the screen where it says to you want to do a recovery or new install it freezes and never comes out of it. I found it weird though when i tried to instal ME or 2000 on the computer it goes through it fine. The computer isn't too old 2.4 ghz 1gig ram 120 gig hard drive etc.
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