Documents Will Not Open - Configures Office 2000

Apr 20, 2005

I am at work on one of the computers on their network. This machine is used my three or four people so how the problem started is just a guess. Word, Excel, Power point all open with "Please wait while Windows configures Microsoft Office 2000 SR-1 Professional." If I try to open any file I created in the past, the same thing happens. I thought I would run scanner but apparently that command does not work.

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this is the hijackthis log file... in case that can help...

Logfile of HijackThis v1.99.1
Scan saved at 14:27:04, on 17/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSSYSTEM32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32spoolsv.exe
C:WINDOWSExplorer.EXE
C:Program FilesCompaqCompaq EAB Softwarecpqek.exe
C:WINDOWSsystem32VTTimer.exe
C:WINDOWSsystem32VTtrayp.exe
C:Program FilesMessengerPlus! 3MsgPlus.exe
C:Program FilesHPHP Software UpdateHPWuSchd2.exe
C:Program FilesVIAudioiSBADeckADeck.exe
C:Program FilesHPhpcoretechhpcmpmgr.exe
C:WINDOWSsystem32spooldriversw32x863hpztsb10.exe
C:Program FilesTrend MicroInternet Security 2005pccguide.exe
C:WINDOWSsystem32ctfmon.exe
C:Program FilesHPDigital Imaginginhpqtra08.exe
C:Program FilesHPDigital Imaginginhpqgalry.exe
C:Program FilesMSN Messengermsnmsgr.exe
C:PROGRA~1TRENDM~1INTERN~1PcCtlCom.exe
C:WINDOWSsystem32 cpsvcs.exe
C:WINDOWSSystem32snmp.exe
C:WINDOWSsystem32svchost.exe
C:PROGRA~1TRENDM~1INTERN~1Tmntsrv.exe
C:PROGRA~1TRENDM~1INTERN~1 mproxy.exe
C:PROGRA~1TRENDM~1INTERN~1TmPfw.exe
C:WINDOWSsystem32HPZipm12.exe
C:Program FilesAvant Browseravant.exe
C:WINDOWSSystem32svchost.exe
C:Program FilesHPDigital Imaginginhpqgalry.exe
C:WINDOWSsystem32msiexec.exe
C:WINDOWSsystem32MsiExec.exe
C:WINDOWSsystem32
undll32.exe
C:progshijackthisHijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesAdobeAcrobat 6.0 MEReaderActiveXAcroIEHelper.dll
O2 - BHO: Trixie.Bho - {B0744341-96E0-4341-9ED2-8BC36CE0CCD0} - mscoree.dll (file missing)
O4 - HKLM..Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM..Run: [cpqek] C:Program FilesCompaqCompaq EAB Softwarecpqek.exe
O4 - HKLM..Run: [VTTimer] VTTimer.exe
O4 - HKLM..Run: [VTTrayp] VTtrayp.exe
O4 - HKLM..Run: [ccApp] "C:Program FilesCommon FilesSymantec SharedccApp.exe"
O4 - HKLM..Run: [MessengerPlus3] "C:Program FilesMessengerPlus! 3MsgPlus.exe"
O4 - HKLM..Run: [HP Software Update] "c:Program FilesHPHP Software UpdateHPWuSchd2.exe"
O4 - HKLM..Run: [AudioDeck] C:Program FilesVIAudioiSBADeckADeck.exe 1
O4 - HKLM..Run: [HP Component Manager] "C:Program FilesHPhpcoretechhpcmpmgr.exe"
O4 - HKLM..Run: [HPDJ Taskbar Utility] C:WINDOWSsystem32spooldriversw32x863hpztsb10.exe
O4 - HKLM..Run: [KernelFaultCheck] %systemroot%system32dumprep 0 -k
O4 - HKLM..Run: [pccguide.exe] "C:Program FilesTrend MicroInternet Security 2005pccguide.exe"
O4 - HKCU..Run: [CTFMON.EXE] C:WINDOWSsystem32ctfmon.exe
O4 - HKCU..Run: [MessengerPlus3] "C:Program FilesMessengerPlus! 3MsgPlus.exe" /WinStart
O4 - HKCU..Run: [msnmsgr] "C:Program FilesMSN Messengermsnmsgr.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:Program FilesCommon FilesAdobeCalibrationAdobe Gamma Loader.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:Program FilesHPDigital Imaginginhpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:Program FilesHPDigital Imaginginhpqthb08.exe
O8 - Extra context menu item: &יצא ל- Microsoft Excel - res://C:PROGRA~1MICROS~2OFFICE11EXCEL.EXE/3000
O8 - Extra context menu item: ... פתח את כל הקישורים בדף זה - C:Program FilesAvant BrowserOpenAllLinks.htm
O8 - Extra context menu item: Add to AD Black List - C:Program FilesAvant BrowserAddToADBlackList.htm
O8 - Extra context menu item: Block All Images from the Same Server - C:Program FilesAvant BrowserAddAllToADBlackList.htm
O8 - Extra context menu item: Highlight - C:Program FilesAvant BrowserHighlight.htm
O8 - Extra context menu item: Open All Links in This Page... - C:Program FilesAvant BrowserOpenAllLinks.htm
O8 - Extra context menu item: Open In New Avant Browser - C:Program FilesAvant BrowserOpenInNewBrowser.htm
O8 - Extra context menu item: Search - C:Program FilesAvant BrowserSearch.htm
O8 - Extra context menu item: הדגש - C:Program FilesAvant BrowserHighlight.htm
O8 - Extra context menu item: הוסף לרשימת הפרסומות החסומות - C:Program FilesAvant BrowserAddToADBlackList.htm
O8 - Extra context menu item: חסום את כל התמונות משרת זה - C:Program FilesAvant BrowserAddAllToADBlackList.htm
O8 - Extra context menu item: חפש - C:Program FilesAvant BrowserSearch.htm
O8 - Extra context menu item: פתח מופע חדש של דפדפן אוונט - C:Program FilesAvant BrowserOpenInNewBrowser.htm
O9 - Extra button: (no name) - {20CCCFEC-D26F-4ffe-996B-388B39C8CCCA} - C:WINDOWSsystem32mscoree.DLL
O9 - Extra 'Tools' menuitem: Tri&xie Options... - {20CCCFEC-D26F-4ffe-996B-388B39C8CCCA} - C:WINDOWSsystem32mscoree.DLL
O9 - Extra button: מחקר - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~2OFFICE11REFIEBAR.DLL
O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:Program FilesICQLiteICQLite.exe
O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:Program FilesICQLiteICQLite.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1128350171858
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAV...oadManager.ocx
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:PROGRA~1MSNMES~1msgrapp.dll" (file missing)
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:PROGRA~1TRENDM~1INTERN~1PcCtlCom.exe
O23 - Service: Pml Driver HPZ12 - HP - C:WINDOWSsystem32HPZipm12.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:Program FilesCommon FilesSymantec SharedCCPD-LCsymlcsvc.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:PROGRA~1TRENDM~1INTERN~1Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:PROGRA~1TRENDM~1INTERN~1TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:PROGRA~1TRENDM~1INTERN~1 mproxy.exe

***my antivirus is "microtrend pc-cillin internet security 2005"

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