Cdrom Nightmare

Jan 16, 2005

She has auto updates turned on for her WindowsXP Home, so when SP 2 was released she got it installed.
Since then neither CD drive has worked. So I went over last night to help her. Dell has a pretty handy little maintenance utility partition that you can access from the bootup menu. It has some little self tests and such for verifying hardware. It is able to read the drives fine, so no hardware issues there.If I boot to the recovery console, the drives will talk. But if I boot to windows I get an error code 31 in the device manager and the don't load.Prior to this morning I didn't know about the UpperFilters and LowerFilters settings that can fix this very issue. At the time I figured something had just gotten screwed up with SP2. I have an XP Home with SP2 cd, so I tried to do a repair installation.

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