Occasional Half-second Audio / Video Stutter In Windows 8.1?

Jul 27, 2014

My PC
CPU: i7 2700K
MoBo: Gigabyte Z77X-UD5H
GPU: Gigabyte GTX 670
Surround Sound Receiver: Onkyo 515
OS: Windows 8.1 Pro

My pc has been running great for about two years now, but starting a couple weeks ago I have been noticing an occasional audio "hiccup" once or twice per hour where everything seems to lag out for a half-second. If a computer could fart it would sound like this stutter I am talking about.

This audio stutter occurs whether i am listening to music, watching videos, or playing games. I have since performed a clean re-install of windows 8.1, and run the system file checker to verify the integrity of my OS files, but the problem persists. I have tried two of the most recent Nvidia drivers (including a beta) for the GTX 670, and will try reverting back to older drivers next.

I don't believe it to be a problem with the receiver because I have tested it on other inputs (TV, PS3) and the problem is not seen (heard) there.

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I have an older setup (1366 i7 930) that has worked well for years with XP, Win 7, Win 8 and now running Win 8.1.

About 4 months ago I started getting every kind of problem : BSODs, audio skips and stutter, video hangs and blank screens (with mouse cursor still working), slow response, dropouts, logouts and general instability. These problems were at their worst when I was using older software and when the CPU was heavily loaded. The CPU temperature was never an issue and has been logged at well under 70C. The event logs showed multitudes of totally spurious errors but they mostly related to power faults and bad or missed interrupts.

It would take too long to describe the frustrating process I used to trace the problem but I have finally found a solution. My system has been working flawlessly for two weeks now and I have put it through the wringer.

In short the faults were all caused by the video driver for my Sapphire AMD 7970 card. I had accepted the Microsoft drivers as a conservative, but stable solution for my installation. This has always worked in the past. Microsoft puts stability ahead of performance in their released drivers (they say) and although they do stuff up every now and then I have never had any problems before.

Two weeks ago I installed the latest Catalyst package with the v14.100.0.0 driver and all of my problems vanished. I am amazed by the response and speed difference I am experiencing. I must add that I had reinstalled both my MS video and audio drivers before and switched them to minimal functionality with no success.

I had very bad experiences with Nvidia native drivers which is why I switched to ATI/AMD and MS drivers.

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I noticed this all started to happen after i brought my GPU back to life the 2nd time also not sure if its related but i have been having few problems with Google chrome its a bit better after i disabled hardware acceleration but its all good with Firefox apart from YouTube but YouTube stutters worst when multitasking in chrome

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I upgraded from Win7 to Windows 8 (both running the MS Media Center) and it's created a problem with music playback . It used to work fine, but now I get random stutters. Sometimes it goes 10 or 15 minutes without any problem, but often it's more frequent than that - and it's very, very annoying. The system runs an AMD A8 APU, Gigabyte A75M UD2H motherboard, 4 GB of RAM and Win 8 Pro with MC. I use the audio on the motherboard (Realtek HD audio) and output is via SPDIF to a dedicated DAC (brand is Rega) and then to a Denon amp. I've had no problems with audio from DVD/Blu-Ray, TV (via TV tuner card) or when streaming TV programs via the internet. Music is my prime use for the media center.

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I've read that Windows 8 has DPC latency problems and that can cause audio stutter. I downloaded some software which measures the latency, and it was showing a consistent value, in the "yellow" range - which seemed to mean it was slightly higher than ideal but shouldn't have been a problem. Unfortunately I can't recall the name of the software now, or where I found it(!!).

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When this happens, NT Kernel & System shoots up in task manager and uses more CPU than the browser. This by the way happens in every browser, IE, Chrome or Firefox.

It doesn't happen when playing music in iTunes or watching videos from my hard drive.

That being said I'm not posting about a buffering type stutter, I am aware of that and this is not it. This is like basically suddenly the computer has a big spike in memory or cpu usage and the video/sound clip stutters for a sec. But it happens often enough to be very annoying. In a 15 min YouTube clip it happened 10 times.

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__________________
HP PAVILION SLIMLINE 400
WINDOWS 8
4 GB RAM
64 BIT
1TB HDD

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