8.1 BSODs - Video And Audio Stutter / Blank Screen
Aug 8, 2014
I have an older setup (1366 i7 930) that has worked well for years with XP, Win 7, Win 8 and now running Win 8.1.
About 4 months ago I started getting every kind of problem : BSODs, audio skips and stutter, video hangs and blank screens (with mouse cursor still working), slow response, dropouts, logouts and general instability. These problems were at their worst when I was using older software and when the CPU was heavily loaded. The CPU temperature was never an issue and has been logged at well under 70C. The event logs showed multitudes of totally spurious errors but they mostly related to power faults and bad or missed interrupts.
It would take too long to describe the frustrating process I used to trace the problem but I have finally found a solution. My system has been working flawlessly for two weeks now and I have put it through the wringer.
In short the faults were all caused by the video driver for my Sapphire AMD 7970 card. I had accepted the Microsoft drivers as a conservative, but stable solution for my installation. This has always worked in the past. Microsoft puts stability ahead of performance in their released drivers (they say) and although they do stuff up every now and then I have never had any problems before.
Two weeks ago I installed the latest Catalyst package with the v14.100.0.0 driver and all of my problems vanished. I am amazed by the response and speed difference I am experiencing. I must add that I had reinstalled both my MS video and audio drivers before and switched them to minimal functionality with no success.
I had very bad experiences with Nvidia native drivers which is why I switched to ATI/AMD and MS drivers.
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Jul 27, 2014
My PC
CPU: i7 2700K
MoBo: Gigabyte Z77X-UD5H
GPU: Gigabyte GTX 670
Surround Sound Receiver: Onkyo 515
OS: Windows 8.1 Pro
My pc has been running great for about two years now, but starting a couple weeks ago I have been noticing an occasional audio "hiccup" once or twice per hour where everything seems to lag out for a half-second. If a computer could fart it would sound like this stutter I am talking about.
This audio stutter occurs whether i am listening to music, watching videos, or playing games. I have since performed a clean re-install of windows 8.1, and run the system file checker to verify the integrity of my OS files, but the problem persists. I have tried two of the most recent Nvidia drivers (including a beta) for the GTX 670, and will try reverting back to older drivers next.
I don't believe it to be a problem with the receiver because I have tested it on other inputs (TV, PS3) and the problem is not seen (heard) there.
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Aug 25, 2014
When I watch YouTube videos, or videos/music in MPC my system audio stutter when multitasking
this also happens during watching a video but its a very short stutter and the whole immersion gets lost away............
I noticed this all started to happen after i brought my GPU back to life the 2nd time also not sure if its related but i have been having few problems with Google chrome its a bit better after i disabled hardware acceleration but its all good with Firefox apart from YouTube but YouTube stutters worst when multitasking in chrome
The video render-er i use in MPC is madvr MPC (K lite codec pack) is updatedMy GPU Power colour HD4870 1 gig version Drivers updated latest (GPU)When i was taking about bring it back to life i was talking about baking it.Sound card Xonar DG Drivers updated using beta versionMy CPU utilization didn't reach 100 nor 60%My GPU utilization doesn't go above 4%
I "temporally" solved it back then by Installing bunch of windows updates plus not only that problem also my chrome problem is fixed
Audio stuter when multitasking with mpc and youtube - Operating Systems and Software
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Dec 8, 2012
I upgraded from Win7 to Windows 8 (both running the MS Media Center) and it's created a problem with music playback . It used to work fine, but now I get random stutters. Sometimes it goes 10 or 15 minutes without any problem, but often it's more frequent than that - and it's very, very annoying. The system runs an AMD A8 APU, Gigabyte A75M UD2H motherboard, 4 GB of RAM and Win 8 Pro with MC. I use the audio on the motherboard (Realtek HD audio) and output is via SPDIF to a dedicated DAC (brand is Rega) and then to a Denon amp. I've had no problems with audio from DVD/Blu-Ray, TV (via TV tuner card) or when streaming TV programs via the internet. Music is my prime use for the media center.
By the way, I've tried upgrading all the drivers I can, eg downloaded latest drivers from Gigabyte website, AMD website, Realtek website, Linksys website (for WUSB600N wireless network adapter). There is a newer driver for my TV tuner card (KWorld PCIE dual tuner PE310) available via MS update but last time I tried updating drivers for that card via MS update I lost all my TV channels and had to roll-back and re-scan them to recover.
I have an older MC system (running an Athlon 64 ) which I also upgraded from Win7 to Windows 8, and it seems to have no problem. It uses analogue audio out to an external amp.
I've read that Windows 8 has DPC latency problems and that can cause audio stutter. I downloaded some software which measures the latency, and it was showing a consistent value, in the "yellow" range - which seemed to mean it was slightly higher than ideal but shouldn't have been a problem. Unfortunately I can't recall the name of the software now, or where I found it(!!).
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Jul 13, 2013
I have two displays, an HDTV connected through HDMI and an older LCD connected via DVI. All my audio comes through the TV. In fact, I've disabled the on board audio device on the motherboard. I noticed that the Audio tab in the Catalyst Control Center says "Your displays do not support audio.", but it shows my Panasonic TV in the Playback devices. The playback does work, but I get weird mutes.If I go full screen in Youtube or Netflix the sound mutes for like 30 seconds. When i anything (change tabs in Chrome, click a link, move windows around in a VM) on the other display, the sound mutes for 30 seconds. I basically am unable to do anything on my other display while something is streaming.
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Jul 24, 2013
I'm trying to stream TV program videos available from my TV provider on my Windows 8 laptop (Firefox from the desktop). I get a black screen and no audio. On my W7 desktop it works flawlessly.
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Feb 22, 2014
Recently I discovered on my HP ENVY m6 Laptop with Windows 8,
That when I was trying to watch a Lecture slide on Youtube for class that the Video would not play.
I was using FireFox web browser and the video started, turned green and the audio played but no video.
So Next I tried a different video and got the same result.
Then I tried Internet Explorer, and found that it was also having this issue.
Then Chrome and the same issue.
Next I wanted to find out if it was a problem with watching video online or all videos,
So I went to my library and pulled up a video that is on my hard drive
and tried to watch it using Windows Media Player and got the same result, the audio plays but no video.
I have run a scan with Norton 360 and found nothing, as well as a scan will MalwareBytes.
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Jul 27, 2013
When I watch YouTube videos I get random stutters where the sound skips. The image doesn't seem to freeze though, just the sound
I also get issues with the sound streaming music online, where it pauses for a second and stutters even though it's not buffering.
When this happens, NT Kernel & System shoots up in task manager and uses more CPU than the browser. This by the way happens in every browser, IE, Chrome or Firefox.
It doesn't happen when playing music in iTunes or watching videos from my hard drive.
That being said I'm not posting about a buffering type stutter, I am aware of that and this is not it. This is like basically suddenly the computer has a big spike in memory or cpu usage and the video/sound clip stutters for a sec. But it happens often enough to be very annoying. In a 15 min YouTube clip it happened 10 times.
I have reinstalled my IDT High Definition Codec and my Intel HD Graphics 4000 driver, but still the problem persists.
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Sep 15, 2014
When I go to a site such as YouTube and click on the arrow to play the video nothing plays, it just shows a blank white spot. Sometimes FF also gets all wonky when I try to play a video. I disabled Flashblock but flash still isn't working. My FF is up to date with the latest version.
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Jul 23, 2014
I've had this laptop over a year now, and just recently I've noticed when I leave it on a while and come back, either the audio of the entire laptop will die, or online videos just won't play. After restarting it goes back to normal until a few hours later when it happens again. I'm not sure what to do here.
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Aug 18, 2013
When I leave my computer for an extended period of time, after returning the screen is sometimes blank. I know that everything is still on, the screen just won't come on. I know things are still running in the background because when I restart my computer by pressing the reset button (the only thing that works), when I boot back into Windows a few seconds later and relog into an IRC channel I was in before, my old nick gets ghosted. If my old nick was still in IRC this means my computer was still on and working fine until I hit the reset button - screen being blank was the only issue.
I've tried multiple things, such as hitting the "wake" button on the keyboard. I've checked my power settings carefully, modified them, but still no luck. There doesn't seem to be any pattern to this behavior, it either happens or it doesn't, and the time period it takes for it to happen seems random. Browser session auto-recovery.
System:
Windows 8
i5 2500K @ stock
Asus Z68 mobo
2x8GB 1600Mhz memory
256GB SSD
Radeon 7770 Sapphire 13.4 stable driver
3TB external WD HDD using wall-power
21.5" Samsung monitor 1080p
I've checked temps, nothing overheating.
Software of note:
Classic shell
KCP (WMP-HC codec pack)
Malwarebytes
Windows defender AV (built-in)
Online armor
QTTabBar
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Feb 4, 2014
Laptop refuses to screenblank and also to go to sleep. I've tried the usual by going to Power Options and making sure everything is in sync there but not works.
Will the download work in Windows 8.1. I am referring to what is pasted below ...
"Windows To Go" Sleep - Enable or Disable in Windows 8
To Enable Sleep in "Windows To Go" Workspace NOTE: This is the default setting.
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Nov 15, 2012
I just get a blank screen when I try to see "All Apps". Also, when I click on search and then apps, the cursor jumps out of the search box instantly when I type any letter, and then that screen is blank too.
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May 3, 2013
I have a startup video I like and have it set up to start fine in win 7 with task scheduler. In win 8 I follow the same procedure to create a basic task and it does not work. very simply :
1. create basic task
2.name it - I name it
3. trigger - I choose daily
4. daily- I choose the time
5. Action- start a program
6. start a program-now this works in win 7 fine-I browse to the video I want to play and select it. the video is set up to open with jetaudio and when I manually go to the the video and double click it the video opens fine and plays with jet audio.
7. finish-click finish
now I think I am done so I test it with 'run' and first win 8 asks how do I want to open it...jet audio, adobe, internet explorer, etc...I know I have this file type and as a matter of fact all video file defaulted to jet audio. so why it is asking this in win 8 is beyond me. it does not do this in win 7. so anyway I click jetaudio-now jetaudio starts but does not play the video. its crazy because when I go directly to the video file in 'my videos' double click it and jetaudio opens and plays the video file.
is it me or is it win 8 scheduler?
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Sep 7, 2013
Got my new WIN 8 pc set up (see below). webcam videos (AVI) play fine. Digital camera videos (MOV) play fine. The issue is with MPG videos. They have sound but no picture. These are videos originally on VHS, burned to DVD and then copied to hard drive. They play fine on WIN 7, but not WIN 8. When I open them with WMP, I have sound, but no picture. When I open them with VIDEO, I get the error: "That item was encoded in a format that is not supported by your version of Windows." Do I need third-party software to view these correctly?
__________________
HP PAVILION SLIMLINE 400
WINDOWS 8
4 GB RAM
64 BIT
1TB HDD
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Mar 19, 2014
I downloaded a demo for a game a couple days ago and all I get is audio, my video drivers are up to date. The developers said they were using a program called Unity 3D. I will list my specs below.
HP ENVY X2 running Windows 8
Processor: Intel(R) Atom(TM) CPU Z2760 @ 1.80Ghz 1.80 GHz
Memory: 2.00GB
System Type: 32-bit Operating System, x86 based processor
Graphics Card: Intel(R) Graphics Media Accelerator
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Mar 29, 2014
I followed the tutorial on this site for scannow. When completed (no errors), I typed exit at the command prompt. I have only a blank screen with functioning mouse pointer. When restarting I get the hp logo, then the windows "please wait" icon for about one second then it goes black. I originally cloned windows from my sea gate 1Tb hhd to the toshiba ssd. I can boot from the hhd with no issues. Just won't boot from ssd. I would run the recovery disc but it claims I need 140 Gb to do so and I only have 128Gb.
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Sep 15, 2014
After a update last night I put my password in and then the screen went blank all I have is the mouse pointer, I removed the battery and did the Sony vaio assist button I can put my p/w in then the screen goes blank I tried the f8 and f10 key but nothing happens ...
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Aug 7, 2013
After installing Google Chrome and making it my default browser, I looked on the Start Screen and could not find a Chrome tile. The All Apps screen did have one and when I right clicked it, it indicated that it was on the Start Screen as it had the "Unpin from Start" icon. After trying various methods of getting it to show up, I did unpin it, which also removed it from the All Apps screen of course, then did a search for Chrome, started Chrome and then closed Chrome. When I then tried to go back to the Start Screen to see if there was a Chrome tile, I was greeted by a totally empty screen. I rebooted Win 8 and everything came back normal (I hope) but now with a Chrome tile.
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Dec 8, 2012
When i start up the system... nothing happens ... its just blank screen no words like...pres F2 for bios options etc. Just blank idk what happened it just happen like that after i resumed the system from hibernate ....
I tried removing battery and re starting still like that. The light indicators lights up in processing ... power leds both have lights ....
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Apr 17, 2014
On startup, all I get is a blank white screen. I can't see anything. But, I can plug in a monitor and do everything else just fine.
I tried twiddling the drivers, but maybe I did it wrong or overlooked the right one(s). I tried a system restore, but that threw an error on restart.
I even dove in with my screwdriver to make sure no plugs got knocked loose (don't worry, warranties were long voided).
System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8 Enterprise, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T9400 @ 2.53GHz, Intel64 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 6040 Mb
Graphics Card: ATI Mobility Radeon HD 3650 (Microsoft Corporation - WDDM v1.1), 5 Mb
Hard Drives: C: Total - 238122 MB, Free - 36349 MB;
Motherboard: LENOVO, 2055UN3
Antivirus: Windows Defender, Disabled
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Sep 15, 2014
I'm in the middle of a struggle with blank screen issue, possibly corrupted exlorer.exe file (won't run). Wanted to try update from 8-8.1 but the Windows Store won't show up with the blank screen issue. Any thoughts on resolutions? I've done several malware, adware scans and antivirus scans. Everything comes back clear. Also, tried adding a new user acct, but get an error message and can't add. Thought the update might replace the needed files. SFC scan return non-fixable errors.
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Sep 18, 2013
After waking my computer from power save (monitor turns off after inactivity) all I get is a blank screen. Monitor turns back on but only shows black. System is still responsive (numlock/capslock still work and I can sometimes make it make sounds by pressing random keys).
After this happens, putting the system in sleep mode (with a shortcut on my keyboard), then waking it up from that restores normal operation. I tried hitting PrintScreen while on the blank screen and pasting it into paint afterwards, and it shows the desktop. So why is this happening?
Recently installed programs: java, speedfan, notepad++
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Sep 15, 2014
I have a MSI cx640dx notebook the core i3 version and it came with windows 7 installed on it,I replaced it with windows 8.1 pro with media center and everything was fine,but when I installed the intel graphics drivers (either from windows updates or manually) it started to give me a blank screen on restart so I have to pres the power button to make the system go to sleep and start it again to get my screen back (this happens on every restart) but when I shut down and start normally that doesn't happen
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Oct 30, 2013
Windows 8 issue. I recently installed Windows 8.1 as a 2nd OS on my Windows 7 PC. I installed Windows 8.1 on a brand new Samsung A840 SSD, and am dual booting it with Windows 7 (installed on an entirely different drive). I am still using Win7 as my default.
The install went fine. After a few days, I attempted to boot into Windows 8 and after a few seconds of the initial logo loading screen, I was greeted with a blank, purple screen (the same color as my chosen color scheme). Rebooting into Windows 8 I was prompted to let Windows check the disk for continuity errors, but even after identifying and fixing errors Windows 8 just hangs on this blank screen.
I was able to boot into Safe Mode successfully. However, a normal boot always leads to the blank colored screen.
I used the troubleshooting options available by booting from the install disc - first refresh and then reset. Both ran successfully but did not fix the issue.
At this point I booted back into WIn7 and ran CrystalDisk. The SSD reports 'Good'.
The next step was deleting the Windows 8 partition, reformatting it, and reinstalling Windows 8. Windows 8 is on an 100GB simple volume and the rest of the SSD is unallocated. Again, the install went fine. After a few hours it crashed into an all green blank screen (I picked a different color this time). Now when I try to run "refresh" or "reset" from the DVD I get an error message that says "your computer could not be reset. No changes were made".
I will continue to use Win7 for 99% of my productivity/gaming/etc but I work at a college Support Desk so I'd like to think I can figure this out with a little collaboration. I don't have much Windows 8 experience but I'm seeing more and more customers all the time with Windows 8 laptops/tablets so I'd like to find out as much as I can.
I can't eliminate either the OS or the SSD as the problem.
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Jan 18, 2014
Is it possible to create a blank tile to use as a spacer on the Start Screen?
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Oct 21, 2013
After upgrading to Windows 8.1, I started experiencing a weird boot issue. When I boot Windows I only get a black, empty screen. As soon as the BIOS splash disappears the computer stops booting. No disk activity, nothing. My first instinct was to run bootrec /fixmbr and bootrec /fixboot from the Windows 8 install/recovery DVD. This temporarily solves my issue, but the problem returns on next boot.
I already had this issue before the 8.1 update, but it only occurred sporadically. I would usually work around this issue by rebooting.
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May 12, 2014
So, I turn on my computer and it shows the startup screen then the windows 8 loading screen then after that it just goes blank. Sometimes it crashes, I've tried to do a system restore, wipe( didn't work because I don't have installation media, just cd), and a few others. If I can get into my computer I will post crash logs.
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Apr 19, 2014
When plugging a microphone or instrument into the mic/line input of my new Windows 8.1 computer, there is a 1/8 or 1/16 note lag in the sound coming through my desktop speakers/headphones. Recording is fine, I'm talking about live monitoring.
I've used an XP computer for several years to record multi-track music, and also to record Skype conversations for a podcast. My mixer has always been plugged into the line in of the factory sound card, and monitored either with my desktop speakers or by plugging headphones into the desktop speakers, no problem.
Now I've been forced to upgrade to Windows 8.1, and the basic function of plugging a mic into an input jack and hearing myself doesn't work. This goes for analog and USB gear. There are HUNDREDS of pages on the Internet about this, since Windows 7, with no solutions.
Here is a video I made detailing the problem, and demonstrating how any proposed fix (update drivers, use the sound card software, try USB, use high performance power settings) hasn't worked.
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Oct 17, 2013
It now shows
audio ts
video ts
It never happened before. Also I got a boat of crap that I had to delete, and I hope I did not delete the wrong thing. I'm also getting these pop ups that keep popping up, and never had this happen before. and I also have these videos that pop up as well.
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Aug 24, 2013
No audio or video from Hopper Sling Box to Dell XPS 8.1 Works on my Windows 7. I can change the channel, create a recording event but I cannot view or hear. Registers strong bitrate but no picture/sound. Dish cannot resolve. Thought the 64 bit was the problem but they say that has been resolved.
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