Tech Support Erased All Backup Partitions?

Sep 15, 2014

I have a brand new Asus laptop that had a problem with the battery. I sent it in to Asus on an RMA and when I got it back, the only partition on the laptop was the OS. Is there something I can do so I can re-install the OS some day? I thought if I can get my activation code some way, I could download Win 8 and re-install, but I am not sure if that will even work with Windows 8.

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Apps / Software :: Acronis Disk Director Does Not Support Partitions

Aug 4, 2013

i want to resize my partitions and yesterday i use acronis disk director boot cd and saw a learning clip but when boot from cd , the acronis shows my partitions but said "unsuppoerted" and i could not resize them(all of the options were disabled) why?

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Setup Installation :: Erased C On Acer Laptop Cannot Reinstall Win 8?

Jan 5, 2014

I have an Acer aspire e1-570 where the c: drive partition is deleted. (It is a friends pc and he treid to put win 7 on it) All the other partitions are still there. He did not make any recovery dvd or usb stick.

I trayed to get i restored to factory settings, but can not.

It says it is missing a partition.

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Windows 8 Has Erased Apps / Files And Configuration Of HP Laptop?

May 8, 2014

I bought 2 years ago an HP 2000 NOTEBOOK PC, it came with windows 8 and when i turned it on today it was like new, there-s nothing left, except some programs in my desktop, but they are like new (example: when i opened word it asked my named)

Everything is like if i have never used it before, and I couldn't find any of my documents. I remember this happened like a year ago, but restarting it all came back to normality, but now it wont fix doing that

Any way to find my docx. by using the search options, and i have found them my docx. files, but i cant find a way to integrate them again to my system because if i search them from a windows folder i cant find any of them in my documents or my pictures, so this are my questions:

1) is there a way to put back my configuration, files, apps and everything as it was or i have to manually insert my documents in my system and forget my apps and configurations?

2) i read that i can use restore point and this wont affect my files, but if it goes wrong (the restore point option) is there a danger that i lost the opportunity to fix all my files and configuration? (I am asking this because i wont risk my work doing something that it might not be able to change). doing this restore point will be the solution to my problem or is this used for other typo of problems different than mine?

3) what do you think is the problem or the reason that this happens? I am worried that this has happened before and that it might happen again and as is very important to me i would want to prevent it.

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Setup Installation :: Asus Laptop Windows 8 Recovery Partition Erased

Feb 21, 2014

I was playing around with my OS dual booting them from Windows 8, W7 and XP but I accidentally erased my recovery partition. The bios i have is different from anything I've seen before. To boot from a cd/dvd i had to enable launch csm and secure boot control. Its the asus Q500a laptop. I just wanna know if i can download the recovery partition from somewhere and put it in my hdd.

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Dell :: Unable To Create Factory Backup On DVD Media Using Backup And Recovery 1.7.1.2

May 31, 2014

My system: dell inspiron 14R 5421
O.S. Windows 8.1
Dell Backup and Recovery 1.7.1.2
All software updated

Dell Backup and Recovery software has not been able to detect or use "the second dvd blank disk" on my computer.

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Driver Support For Windows 8.1?

Jul 13, 2014

I have asus x54h laptop which is running both on windows 7 and windows 8.1 (dual boot). The problem is I could not find the required drivers for windows 8.1 in asus website. Is there any place else where I can get them?

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Will Windows 8 Support Office 2000?

Sep 26, 2013

I don't seem to be able to install Office 2000 on windows 8. Am I doing something wrong, or will Windows 8 not support this version?

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Windows 8.1 - Processor Doesn't Support PAE / NX Or SEE2?

Oct 19, 2013

I have a 6 yr old Dell Dimension E520 currently running Windows 8. I tried to upgrade to 8.1 but have been denied because my processor doesn't support PAE, NX or SEE2. I've read some posts that stated that this was an issue preventing them from installing version 8. It wasn't an issue for me since 8 installed. My questions are why would this effect me now and is there a work around?

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Windows 8.1 Support High Resolution Screens?

Mar 12, 2014

I have a laptop with a 3200 x 1800 screen and the toolbars and menus of Illustrator and Photoshop are nearly illegible due to their minuscule size. Indesign displays normally, as does Lightroom.

On the adobe forums, two entries - Adobe Community: Photoshop CC on a High DPI display on Windows 8.1 and Adobe Community: Photoshop CC / Windows 8.1 HiDPI / Retina scaling support - suggest this is due to Microsoft not supplying required APIs (whatever these are...).

3200 x 1800 is still new, but over four months have passed since the posts on the adobe forums and the problem endures. Surely a giant such as Microsoft should already have that loophole closed? It is quite astounding that such an issue should even exist in the first place.

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Setup Installation :: Using Win 8 On Virtual Machine And Says No 64-Bit Support

Apr 9, 2014

I am using Windows Virtual PC which was a 64-Bit version I installed, I got XP Home 32-Bit installed via it perfectly and tried to install Windows 8 x64 AND THEN Windows 8.1 x64 but on both I got the BSOD (in the Virtual Machine) almost straight away saying 64-bit CPU is not supported?

I've read this may be due to not having VTx but I do as my CPU is a 3470 (Ivy Bridge) and SIW says its enabled as does BIOS

I am testing some Windows ISO's to check to make sure they are OEM and ask for product key during install but also to diagnose a WSUS Offline issue in windows 8 that reverses all updates right at the end saying there was a problem, the software creator needs a log and I ain't got time at work.

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Maintenance :: Can Disable Legacy Support In BIOS?

Mar 4, 2014

Can I disable Legacy Support, since it's for older operating systems?

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Tablets :: Windows 8 / 8.1 Touch Screen Support

Nov 22, 2013

I have a HP 310 1120a touchsmart all in one pc and my system is saying limited touch support 2 fingers, so as you can guess my touchscreen isn't working, but was under windows 7 when i got it, sometimes it works in windows 8 but not anymore, have updated all drivers but still nothing.... How to get it running again if i can .

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Windows 8.1 - Limited Support With 8 Touch Points

Aug 5, 2013

My computer is NOT a touch computer.

Win 8.1 installed in guest OS Vmware Player.

What does "limited touch support with 8 Touch Points" actually mean ?

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Virtualization :: Windows 8.1 Under Linux - Which Distro For 3D Support

Jan 14, 2014

Running a Windows 8.1 Virtual machine from a LINUX host with 3-D support working. What distro are you using. (VMware player / workstation).

I've tried SUSE and DEBIAN - the VM runs perfectly except I can't get 3-D support or hardware graphics acceleration.

Under Windows as host (W7) no problem !!.

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UEFI / GPT Support On Installation Media (DVD) Windows 8.1

May 4, 2014

I am trying to make a DVD with UEFI/GPT support for Windows 8

I have an ISO from MSDN - Windows 8.1 Pro VL (x64) - DVD (Danish)
File Name:da_windows_8_1_pro_vl_x64_dvd_2971937.iso
[URL] .....

The SHA1 for the ISO matches the one on MSDN

SHA1: 3142B1DCBDFFC7E46ACE0E89BDB858D2C9B1F233

I used Hashtab v.5.1.23 to verify [URL] .....

If I burn the ISO and boot from the DVD created, it boot just fine in UEFI Bios.

But if I change the ei.cfg file to one of these:

[EditionID]
[EditionID]
Core
(Blank) to have the choice to install Core or Pro
[Channel]
[Channel]
OEM
Retail
[VL]
[VL]
0
0

It will not boot in UEFI Bios, it work just fine in Legacy Bios. I can use the program Rufus [URL] .... to create a bootable USB drive, this works perfect. But I would really like to know how to make this work on a DVD. Or/and what I am missing.

This is the original ei.cfg file from the ISO.

[EditionID]
Professional
[Channel]
Volume
[VL]
1

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How To Install Asus AI Suite / Turbo V And Other MB Support Software

Jun 20, 2012

how to install the Asus' MB support software, (like Ai suite, Turbo V, etc...) i need it for OC etc... they desn't want to install in Win 8, I tried with compatibility options, but it says that mb isn't supported...

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Does Windows 8 Support Creating Locked Down Start Screen

Jan 17, 2013

I am developing a tablet experience that will be handed out to a number of employees in a number of stores. I want to customize the start screen a certain way and basically lock it so that employees (or customers) cannot move icons around, install new apps, or run unapproved applications.

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Hardware Drivers :: Easycap Doesn't Support Windows 8?

Dec 3, 2012

I primarily use an Easycap to convert VHS tapes to digital video files, but unfortunately, I have my device plugged in, and tried installing a few drivers for it, but none of them worked. I've searched across the Internet for an EasyCap driver for Windows 8, but I couldn't even find one, and have come to the conclusion that Easycap doesn't support Windows 8 yet, unless there was something that I didn't know about.

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Hardware Drivers :: HP Website Doesn't Support Desktop

Oct 31, 2013

I have a Pavilion G6-2357sa Notebook and I wanted to upgrade the sound drivers but I went on the HP website and I found out that HP doesnt support my drivers. How do I upgrade my audio drivers if isnt supported on the HP website?

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Hardware Drivers :: UEFI - Turn Off Compatibility Support Module?

Apr 12, 2014

Is it necessary to disable CMS in the bios to fully utilize a UEFI install?

I'm getting conflicting messages from what I am reading, probably.

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Graphic Cards :: How To Get Multiple Monitor Support Via Display Port

Jan 22, 2013

In a few weeks (I can't wait! ) I will replace my laptop with the Surface Pro.

Right now, though, I have my laptop connected to two monitors: One via VGA and other via DVI. I'm running Windows 8 Pro x64, so this all works great.

So the big question is whether it is possible to have multi-monitor support via the one-and-only DisplayPort that is on the Surface Pro? If so, what--if any--additional hardware would I need?

When I'm docked at home and using my Surface Pro as laptop, I really need to keep the functionality of using both external monitors (one is 31" and the other 29"). I would really hate to go back to only being able to use one.

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Security :: How To Enable BitLocker Support (unlock Drive) In WinPE 5

May 18, 2014

I have a Microsoft Surface Pro 2 and I am running Windows 8.1 Pro Update 1.

I have been unsuccessful at building a WinPE image that provides BitLocker support. I searched around the internet and found many posts. Eventually, I ended up trying to build it with the various added packages I discovered in the various posts. However, in the end, none worked and this is the message I am getting after booting into my WinPE environment:

manage-bde.exe - Application Error

The instruction at 0xa20afa3b referenced memory at 0x0000013d.
The memory could not be read.
Click on OK to terminate the program

Here are the commands I eventually ended up using to build my WinPE image:

Code: dism /image:C:Bootmacriummount /add-package /packagepath:"C:Program Files (x86)Windows Kits8.1Assessment and Deployment KitWindows Preinstallation Environmentamd64WinPE_OCsWinPE-WMI.cab"dism /image:C:Bootmacriummount /add-package /packagepath:"C:Program Files (x86)Windows Kits8.1Assessment and Deployment KitWindows Preinstallation Environment

[Code] ....

But even with all that included, I still have the same error about the memory.

Will WinPE 5.0 x64 bootable environment work on a TPM-enabled machine? If so, how did you build your custom WinPE environment?

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Hardware Drivers :: Toshiba Laptop Doesn't Have Function Key Support Win 8.1?

Mar 11, 2014

My Toshiba laptop does not let any of the function keys operate properly. When I press one, nothing happens. I have also tried holding down the FN key, to no avail. I thought this was a Toshiba issue, but after multiple customer support "experiences" who told me that the operating system was corrupted, I think it may be a Windows 8.1 issue. This happened under Windows 8 too. Toshiba has a keyboard driver for this laptop model for Windows 7, but not 8.1. Is this a common problem with Windows 8.1 (All drivers are up to date and function key support is enabled in the BIOS)

Laptop: Toshiba c55-a5285.

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Computer Doesn't Seem To Support Any Version Of Windows Media Player

Nov 22, 2013

I am getting a message saying your computer doesn't seem to support any version of Windows Media Player

System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD A8-4500M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1
Processor Count: 4
RAM: 5602 Mb
Graphics Card: AMD Radeon HD 7640G, 512 Mb
Hard Drives: C: Total - 583776 MB, Free - 454838 MB; D: Total - 25913 MB, Free - 3042 MB;
Motherboard: Hewlett-Packard, 184B
Antivirus: Windows Defender, Disabled

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Maintenance :: Imaging Apps That Support UEFI / GPT And Secure Boot?

Mar 3, 2013

I have a paid for version of Acronis True Image Home 2010 that I have used for years with my Windows 7 box and it's been good.

I've also used Macrium Reflect Free, and today I tend to use AOMEI ddata backuper as it's free for personal and commercial use.

I have a new Dell laptop (with Windows 8), and thus far I have disabled the UEFI boot options and Secure Boot and use a classic setup. However, if I wanted to have a play with these other options to see what impact they would have on system performance, which of these drive imaging software packages would work?

I also have a desktop at work with all of these options (and that's likely where I will experiment). On that box, it's simple to drop in a test hard drive and whack away until I get it working. My laptop has an msata drive and I don't have any spares of these drives lying around.

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Maintenance :: Windows 8.1 - Microsoft Restore Point In HP Support Assistant

May 13, 2014

I need some info re creating restore points. In the HP Support Assistant, under updates and tune-up-change tune-up tasks, should the "set restore point" be turned on to "yes" when a tune-up is scheduled? I understand that windows 8.1 automatically sets restore points, but I don't know how or when or where the restore point info is stored. Is the HP Support Assistant "set restore points" the actual method used by Microsoft or an additional option?

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Does Asus Vivo Smart ME400 Micro-USB Port Support Flash Drive

Feb 3, 2013

Does the Asus Vivo Smart ME400 micro-USB port support USB devices like flash drive - keyboard - mouse - HD & CD drive? If yes, where do I get the right USB adapter for it?

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Two OS On Same HD But On Different Partitions?

Apr 26, 2014

On my Desktop I have one 240GB HD (C:) with XP Home installed and various other programs. I also have 2 other IDE HD of 80GB (D:) and 40GB (E:) which I use to store my backups and other Utilities. I plan to buy Windows 8.1 and install it on this Desktop but I wonder which will be the best option. I would also like if possible to be able to dual boot between the OSs

One is to make an image of the XP Home and then re install it on the 80GB hard disk, then install the 8.1 on the SATA HD. Here I don't know when I install XP on the D: hard disk if the new image will make the changes to all programs from the C: to D:

The other option is to use GPARTED LiveCD and shrink the SATA hard disk to allow me to make 2 partitions. Here I don't know if it is a good idea to have two OS on the same HD but on different partitions.What is your opinion on the above and perhaps there are other better ways?

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Add More Than Four Partitions In Win 8?

Mar 10, 2013

I try to add more than four partitions in win 8, but I couldn't then I install win xp as a dual with win 8, after that I add fifth partition through win xp. Next I log in to win 8 then I saw that there are only 4 partitions with the new one, and one of the old partitions which had a tera of files appeared as an unallocated partition.

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Several HDD Partitions Combined To One?

Mar 8, 2013

Let me start off by posting a screenshot of my disk management section on control panel for reference latter on.

So the 1TB HDD (Disk 0) is were i'm having trouble, the 128GB SSD (Disk 1) is fine. As you can see, there are three different F partitions of various sizes that combine to form one single readable drive. Also, the disk is dynamic and all volumes have the yellow banner on them vs the blue like on the SSD.

Its kinda irrelevant how I got to this situation, but in a nutshell I (by mistake) put the system reserved on the HDD and on trying to remove it this happened. The third partition is a result of me trying to fix it. My wish is to get it to just one single basic partition that takes up the whole drive. Also, the drive is where I store all of my games so loosing its data is complete out of the question. I do have a external harddrive, but I doubt it could fit the contents of my games without crazy amounts of compression.

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