Setup Installation :: Sysprep Fails If Metro Apps Have Been (updated)
Jul 15, 2013
A coworker spent the entire day getting a Windows 8 machine up and ready for imaging. As part of the process, he went ahead and let it update the metro apps from the store.
Big mistake: Apparently updating Metro apps breaks sysprep;
Sysprep giving "fatal error" -- but *only* after updating Metro apps?
Here is a KB article on the issue;
Removing or Updating Windows 8 built-in Windows Store apps causes Sysprep to fail
It's even being reported that simply "opening" a metro app will cause sysprep to fail on Windows 8; Techy Geeks Home: SCCM capture of Windows 8 fails during Sysprep stage - Fatal error occurred while trying to sysprep the machine.
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Sep 15, 2014
I'm working on a Toshiba L75D-A7283. Upon checkin, symptoms were booting up to a black screen to log in, then a black screen with cursor after that. Fixed that with a system restore point and a virus removal.My coworker upgraded the machine to 8.1 over the weekend without a Microsoft Account. When it failed, he put the machine into audit mode, I'm guessing so that we could have updates finished and have the system set up with a Microsoft Account when the customer came back in.
However, we can't get it out of audit mode. We've tried several things, including this:Sysprep Error with windows 8.1 At the setupact log, the error that presents is: spopk.dll: Sysprep will not run on an upgraded OS. You can only run Sysprep on a custom (clean) install version of Windows.
At that point the sysprep fails, and I'm stuck in audit mode after a restart. I don't know how to get this machine back to vanilla Windows 8 without a full reinstall.
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Jun 27, 2014
1st partition is Win7 SysPrep and the 2nd partition is Windows 8.1 Sysprep. I install Win7 and press Ctrl-Shift-F3 to form SysPrep, same as Windows 8.1 in 2nd partition. I made this becuase I've 25 Dell new Windows 8.1 Computer which are UEFI. I want to clone it to the other 24 Dell computers.
CASE 1 : 2 different partitions with 2 different Windows :
---------------------------------------------------------------
If I install both Windows like above, when Sysprep Generalize Win7, it works fine. But if I SysPrep Generalize Windows 8.1, it's fine also, but never can boot again back to Win7. The start boot option is like this :
Windows 7
Windows 8.1
If I choose to boot Windows 8.1, it's fine. If I choose to boot Windows 7, it ever boot to Windows 8.1. It means nomatter I choose to boot which Windows, it all goes to Windows 8.1 ?
CASE 2 : 1 partition for Win7 + Win81.VHD :
---------------------------------------------------------------
I install Win7 (C and press Ctrl-Shift-F3 to form SysPrep.
I create a Win81.VHD in Drive D: , imagex Windows 8.1 install.wim in it. Also press Ctrl-Shift-F3 to form SysPrep.
Sysprep Generalize Win7 is OK , SysPrep Generalize Windows 8.1 is also OK. But after that I can only boot to Windows 7 fine, when choose to boot Windows 8.1 , it always restart and back to the boot menu ?
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Aug 27, 2014
I have been doing so research lately into system imaging and deploying said image across multiple devices.
I want to image Surface Pro 3s (about 40 of them) with several dozen apps from the app store. My understanding is that if I want to use an image across multiple devices I have to use sysprep to generalize the image. The problem is any app off the app store is account specific and cannot be generalize. If you try to sysprep with apps installed you will get a Fetal Error, and you cant install apps from the store while in audit mode either.
Are there any options available to me, or will this have to be done manually?
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Apr 10, 2014
I have tried updating my Windows 8.1 Pro (64-bit, upgraded from Windows 8 Pro) with the new "Update 1" (KB2919355) but it always fails with ERROR code 8007005 (or 80073712).
What I have tried do to fix:
Run WindowsUpdateDiagnostic (that e.g. removes files from C:WindowsSoftwareDistributionDownload and cleans Windows update history metadata info)DISM.exe /Online /Cleanup-image /ScanhealthDISM.exe /Online /Cleanup-image /RestorehealthDISM.EXE /online /cleanup-image /startcomponentcleanup
After all of this, still the update (KB2919355) fails
There must be something that Microsoft needs to fix, there are xxxxxxxxxxxx amount of similar complains and reports out there...
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Sep 12, 2013
I decided to install Win 8.1 RTM x64 yesterday but what I expected to be a breeze turned into a nightmare. Installation fails, I am even unable to get into Safe Mode.
I was running Win 7 Ultimate x64 before without any issues whatsoever.
I already described my issues here, with errors and logs: Windows 8.1 RTM installation fails on Dell XPS 1340
Changed memory from 2x4GB to original 2x2GB but completely same issue
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Feb 10, 2013
I've tried everything, and it seems nothing works. Makes it to 72 percent on "Keep files, settings and apps", "Keep files" and "Nothing". Any other methods that might work? By the way, I'm using a USB to install the upgrade.
Things I've tried:
Disable video drivers
Delete temp
Delete other user accounts
Only Windows services
No start-up programs
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Mar 9, 2013
I bought two new, cheap, Gateway computers for the office, but I need to get them upgraded to Pro so that I can join them to my domain. The computers are pretty decent, though, both w 4GB memory, and one's a dual core, and the other a quad; the dual rates at a 4.1 WEI, and the quad is a 4.5.
My Win 8 media was created from my MS Action Pack subscription and should be valid for upgrading this computer.
I tried all of the standard install options for Win 8 from that media, but each time the computer goes through the whole process and finally reboots itself back to where it was before and simply says "Windows 8 Upgrade Fails".
I've thought about wacking the partitions, and installing 8 from scratch, but I guess I'd rather not if I didn't have to...
how I can get this upgrade to go through?
Oh yeah, and where is the setup log? I looked in C:windowspanthersetuperr.log but that file was empty.
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Oct 22, 2013
I have an asus u43f laptop currently running windows 8 pro with a MAK. I downloaded the 8.1 pro iso from the vlsc , ran the upgrade advisor which flagged 3 items which were taken care of, but the upgrade still fails. after the reboot, I see the frown face, the a message about a driver violation, then it goes back to 8 and spits out that code.
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Oct 19, 2013
On an Asus laptop with Windows 8 preinstalled, I have secure boot on, AV off, but every time I try to install the update from the Windows Store I get as far as:
Getting the update ready This App wasn't installed, - view details.Something happened and the Windows 8.1 couldn't be installed. Please try again. Error code 0x800703f9
I've tried installing with nearly every non-windows process disabled, but that doesn't work.
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Aug 5, 2014
Brand new laptop. HP. 17e UEFI +GPT etc. Upgraded to 8.1 from 8, first thing. Then clicked on the MS, create recovery. (in blind hope of a clean 8.1 restore). Inserted (32gb stick) (later found out is illegal windows 8 version, that is not removable.) SD-extreme, 32gb. list on toms HW, as winner of all, (and is useless for this app).
So I pull out my very old SD cruiser glide, 32gb (old , slow and not win 8 cert (a good thing). Yes all 32gb extremes are mapped as HDD not removable media and is doomed. (known on all forums) but same error.
The cruiser shows up i device manager under removable media....btw i want to find out why the missing files error. I have a HDD and SSD, with latter mirrored. both the orig, HDD fails and SSD fails. same way. I parked the HDD , and run only SSD. but both fail... (my guess is , upgrades 8.0 to windows 8.1 is cause).
now the screen,
attached
How can i find the log of these errors, it's not in event viewer.. oddly. sfc/ scannow works. as does chkdsk, and restore (create) works,. and system is Fast a lightning. All HP apps works, cept there version of create disk for same reasons.
My HP create recovery now works on the GLIDE. (old very old 32gb stick i had laying about). So now I am thinking HP? blocks the MS create so you will use theirs? But I'd lilke to know this, what files are missing....
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Mar 18, 2014
Have a couple of different problems with my 8.1
When I try to use the tutorial,I get as far as the Product Key entry.
The install was an original 8 I downloaded when it first came out.
I then installed 8.1, probably from the Store.
I recently downloaded and install 8.1 Media Center Pack.
Had a real problem with activation.MS Support finally had me go to where there was a long activation string and then he gave me a new Product Key, which is now on the machine and Activated.
When I get to the "Product Key" page and enter the Media Pack key, "This product key didn't work. ....."
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Feb 15, 2013
I finally got Windows 8 installed on my Dell M4600 dual boot with the Win 7 install. This is my business laptop so I needed to maintain full functions to Win 7 (I will completely migrate to 8 in the future) and ensure I could continue to work with it. I have two SSDs: Drive 0 is a 2.5" 256 GB used for data as d:. Drive 1 (this is how the bios designates them) was originally a 128GB MSATA SSD. I cloned this to a newer 240GB SSD to provide more room for the two OSs (and provide a good fail safe). With the clone I cleared the Dell recovery partitions and added the partition for Win 8. Currently I have some wasted space at the front but I will sort that out in the future. It has taken a week to get Win 8 up and running properly (tracking down drivers, getting the fingerprint scanner to work etc) but it seems to be stable and I have started to use it. Now to the problems:
1. The boot screen is the old Win 7 type (not really a problem by itself). I have used EasyBCD to adjust the default to Win 8. If I do a "restart" from 8 and then select 7 no problem. On the other hand, any restart to 8 brings up the MS flag and twirling thing and stops. I need to power down and start back up. No problem if I shutdown and then restart. I've been working on figuring out how the whole process works and I suspect the problem has to do with the switching drive letters depending on which OS is started and/or the Resume parameters in the BCD. Additionally, during all the hassle with installing Win 8 the boot loader is on the Win 7 partition. I'm hesitant to start using BCDedit on this laptop as I would prefer not to mess anything up. I also will not go through the hassle of re-installing Win 8 again - 3 or 4 times was enough.
2. At some point I will delete the Win 7 partition and expand the space for the Win 8 (I'll need to use some third party tools to do this). My concern is that the boot loader is on the Win 7 partition so how to move it to the Win 8 partition if possible.
I've attached two screen shots for the disk management status (win 7 an 8) and attachedoutput form BCDedit /enum all for both OSs.
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Aug 4, 2013
You have Windows 8 or Windows 8 Pro installed on your PC. Your PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows.
Automatic Repair is unable to repair your PC and you select "Advanced options". After selecting "Troubleshoot", you choose to either "Refresh your PC" or "Reset your PC".
In this scenario, recovery may fail and you are returned back to the main WinRE screen. This issue may occur if the System or Software registry hives have become damaged or corrupted.
To attempt to resolve this issue, follow the steps below. Following these steps should only be used if you are attempting to use the "Refresh your PC" or "Reset your PC" options in Windows RE because your system is in a non-bootable state.
-After Automatic Repair fails to repair your PC, select "Advanced options" and then "Troubleshoot".
-Select "Advanced options" and then select "Command Prompt".
-If prompted, enter in the password for the user name.
-At the Command Prompt, go to the windowssystem32config folder by typing the following command: cd %windir%system32config.
-Rename the System and Software registry hives to System.001 and Software.001 by using the following commands:
ren system system.001
ren software software.001
I did all that but when I tried to rename the Software.001 file the system responds: "The process cannot access the file because it is being used by another process" ...
I tried to create a Ubuntu start up usb key so that i could maybe get in and rename the file but that presented more problems.
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Nov 5, 2013
I bought a Win 8 Pro 64 bit upgrade dvd in order to upgrade from Win 7-64bit. After completion I downloaded win 8.1 pro upgrade from the store. At the end of the installation it says "getting devices ready". It starts the process showing the rate and it gets stuck at 6%. Turned off the laptop (by disconnecting power and battery) and got the following message:
".......... Could not complete the update to Win 8.1 ......... error 0x1900101-0x30018 "
I tried to install this upgrade a third time to no avail.
I checked that I got all the win 8 updates.
I did a system restore.
I updated the nvidia driver.
I checked the requirements, including CMPXCHGb support in my 64bit version, by using Coreinfo.exe.
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Mar 11, 2012
I love Metro, but I think booting into it is worse for me than if the Start menu were hanging open everytime you booted 7. I have to say this is an additional step that makes it feel a bit forced, a bit in the user's face. How to go straight to the dekstop?
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Oct 18, 2013
How would Microsoft suggest an Intel 3600/Atom 2800 user running 8.0 however incapable of running Metro apps or accessing the store update to 8.1?
Machine manufactures, Microsoft and Intel have not taken responsibility for creating video drivers capable of running Metro apps on these Intel 3600/Atom 2800 recent machines, they pass the 8.0 Windows compatibility check and were advertised by manufactures as being Windows 8.0 ready.
Having already purchased machines and Windows 8.0 we feel somewhat discriminated against, and cheated out of our investment once again?
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Jun 5, 2014
What should i type to enable the metro boot?
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Jun 9, 2013
I'm using start8 and dual monitor setup in extended mode. Is there a way to keep the metro start menu up on 2nd monitor while have a browser or another program open on the 1st monitor.
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Oct 20, 2013
I just updated to Windows 8.1 Pro, and now the Windows Store isn't launching anymore, the tile expands over the whole screen and then I'm back at the start window. Some other apps did the same thing, such as mail and calendar. I uninstalled those, meaning to reinstall them, but, since the store won't launch I can't do that.
And I don't seem to be able to reinstall the windows store.
That said, I used to have all user files on a separate HDD, moved them by means of the audit mode described here on the forums. I used the same method again to undo the changes, then moved the moveable files as is supported by windows. Everything was working, then I updated.
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Apr 15, 2014
Ever since the latest 8.1 patch/update in April win store launches automatically every time I start or restart my PC even though I have launch to desktop by default. I have made sure there are no pending store app updates and I have tried every setting possible but can't stop that app from launching. I don't have any windows mods installed.
I even tried the registry setting provided from this site (Store - Enable or Disable in Windows 8) but the app still launched giving me the message that the "Store isn't available on this computer".
I have looked in task scheduler, but I don't really know what to look for (looks like if i'm idle for 20-30 seconds after start the store launches). Same goes for the event viewer, there is just too much to sift through and again I really don't know what to look for. In services the "WSService" is stopped.
How to stop that app from launching, I have a local account.
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Sep 15, 2014
My laptop was infected. So I used Malwarbytes and Hitman Pro to remove the infections. Then I updated it from Windows 8 to Win 8.1. After the upgrade finish, it rebooted and now only boots into SysPrep. I can't even boot into Safe Mode, I get an "installation needs to finish" error.
Also, once it logs into SysPrep, I log out of Administrator into my user account and use "net user administrator /active:no" command in Command Prompt and reboot, but still it boots into SysPrep.
I've also tried using msconfig and set it to Normal Boot, but again it restarts into SysPrep.
I'm assuming the Win 8.1 upgrade glitched out.
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Sep 11, 2014
After leaving sysprep to return to oobe mode, during the initial setup stage, i get the error "Windows could not finish configuring the system. to attempt to resume configuration, restart the computer." However after restarting the computer, the problem still persists. This is not the first time I've exited audit mode but I have never had this problem before. Annoying since I waited two hours for dism to capture a WIM image of the hard drive only to find out I got this error! My OS is windows 8.1 Core (originally windows 8 with 8.1 update applied through store)
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Aug 21, 2013
Net Framework 3.5 failing to install.
installing from Control Panel > Programs and Features ("online install")offline install via DISMthird party utilities that provide an interface for DISM, hoping to prevent typing errorscopying the /sources/sxs to the C: drive and trying all the above again.
What I have not done is refreshing, resetting or reinstalling. I've put too much work into setting up Windows 8.
There is one constant in every attempt: the returned error code is 0x800F0922. However, I cannot find an explanation for this error code. Every reference I have found to this error code doesn't explain the error code, but instead provides one of the solutions for installing .net 3.5 which I've already tried.
I am now at a dead end. I cannot install .net 3.5 by any method posted here, and I cannot find an explanation for why I cannot install. I think my best, last course of action is to somehow find out the meaning of 0x800F0922
EDIT - Here is an excerpt from my DISM log (with emphasis added):
Encountered the option "featurename" with value "NetFX3"
Encountered an unknown option "featurename" with value "NetFX3"
Encountered the option "source" with value "D:sourcessxs"
[Code]...
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May 26, 2014
I have a subscription to Office 365 Small Business Premium. The install on my Windows 7 64 Bit machine went fine a has been working great for about 3 weeks now. I was at the office yesterday and for some reason Word 2013 fails on startup. It starts up, I select the blank page option and then it fails. It calls home (to Microsoft?) and tells me they will let me know when they have a solution. This is a small business how long am I supposed to wait for their solution? I need a solution now for Word 2013 now.
Everything else still works, Outlook 2013, Excel 2103. etc. I am thinking of removing this machine from the subscription and uninstalling Office 2013 and then downloading and installing it again.
Any easier way to get this Word 2013 functioning again
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Apr 27, 2014
Win 8 fails to load 2 apps on initial start up. Razr Game Booster and Acronis Scheduler.If I do an immediate Re Start both apps will load correctly. SFC tells me no problems. Event log says Acronis failed to start, nothing listed for Razr app.
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Nov 27, 2012
I can't install new apps or update existing ones.
Each time I attempt to install or update through the app store I receive error message 0x80072ee4 or 080073cff. I tried:
1. Performing a clean boot. (Disabling all non-microsoft services and startup items)
2. Using the SFC /SCANNOW option to verify the integrity of windows files.
3. Clearing C:/Users/Myusername/AppData/Local/Microsoft/Windows Store and C:/Users/Myusername/AppData/Local/Package to clean the cache files.
4. Clearing C:/Windows/SoftwareDistribution and restarting the Windows Update service.
5. Verifying that all windows services are running.
6. Disabling NIS 2013
7. Running troubleshooter
Nothing works. Don't tell me to run the windows restore function.
1. I don't consider that to be a genuine solution. (What if the same thing happens again?)
2. I don't plan on reinstalling all 50 non-windows app store applications.
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Apr 29, 2014
I purchased a new laptop last week: Lenovo G500.it has Windows 8 pre-installed.at present i am still using the pre-installed McAfee Internet security programme for my AV;i have successfully done all updates(which are set to automatic)
However-despite 5 attempts to free upgrade to 8.1 i am still getting the Error Code 0x80072ee2 message and installation fails. on checking this out i am finding 'fixes' but these require installation of 'repair tool' type applications(only operable if bought etc).
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Jun 16, 2014
I initially created the thread below but I have since discovered the problem relates to many apps and not just the People app.
People App Opens then Crashes to Desktop
I have a new Dell laptop running Windows 8.1 Core Edition. After only a week I found most of the apps would crash to the Desktop on opening. I thought I had solved the problem by creating a new user account and reinstalling the apps but that only worked for a week before the same problem reappeared.
This is what I have discovered to date:
Initially most apps crashed on openingReinstalling the apps made many of them work but there are still some issues e.g. selecting Maps within Bing weather causes the app to crashThe apps work fine in a new user account or in other local accounts I have not used much to dateNone of the steps recommended in Apps and Tiles Not Working or Responding: Fix in Windows 8 solves the problemI've spent an hour with Microsoft Support who have found no obvious problem and have escalated the problem to the next tier
The problem appears to be due to access rights and priveliges in user accounts since the apps work in other accounts or if I create a new account.
Where the apps are located for each user account and whether there is way of checking that they are set up to have the correct access rights and privileges.
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Jan 8, 2014
Metro Apps/Tiles Keep Refreshing To Default Settings?
I consider myself an advanced user, but I still overlook a lot of things and make mistakes like everyone.
Basically, Windows 8.1's Metro apps and tiles keep refreshing to default settings like it's the first time I've used them or opened them.
When I go to use Skype, it will always ask if it is allowed to use my webcam and microphone. It seems to remember the settings for a while, then forgets them.
I'm assuming this is CCleaner related, but I unchecked all of the settings that correspond to the Metro applications, and this changes nothing.
I'm unsure if I am actually deleting important information Windows needs without knowing. I usually delete logs on top of the usual things to keep my computer clean.
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Oct 20, 2013
I open up my Live tiles screen on my 2nd monitor. When I open an app, say facebook. All is fine. When I drag from top of screen to bottom with my mouse to close the app, it goes to desktop. Is there a way for me to go back to the Live tiles screen?
Also, is it possible to have the live tiles screen visible all times on my 2nd monitor. I use Stardocks Start8.
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