Setup Installation :: Upgrade To Win 8.1 Fails - Process Stuck At 6% After Getting Devices Ready
Nov 5, 2013
I bought a Win 8 Pro 64 bit upgrade dvd in order to upgrade from Win 7-64bit. After completion I downloaded win 8.1 pro upgrade from the store. At the end of the installation it says "getting devices ready". It starts the process showing the rate and it gets stuck at 6%. Turned off the laptop (by disconnecting power and battery) and got the following message:
".......... Could not complete the update to Win 8.1 ......... error 0x1900101-0x30018 "
I tried to install this upgrade a third time to no avail.
I checked that I got all the win 8 updates.
I did a system restore.
I updated the nvidia driver.
I checked the requirements, including CMPXCHGb support in my 64bit version, by using Coreinfo.exe.
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Jul 29, 2013
I have recently formatted my old windows. But now I am not able to install windows 8(actually even windows XP and seven) . When I try to boot from USB setup starts But 'Getting files ready' (which is second step of installation) stucks at midway like at 14% or 52% or 74% i.e. at any arbitary percentage and nothing happens . Actually I am able to move my cursor but installation no more proceeds further . I have tried to format many times and to run installation but everytime installation stuck at midaway without any error .
My laptop specs are : Acer aspire 5745 , 500GB HDD , 3GB RAM , intel core i3 processor
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Jan 31, 2013
I am trying to upgrade my sons win 7 32 bit to windows 8 32 bit he had bought a few days ago.I have tried 5 times .All 5 times it installs fine and reboots and gets to the point where it says 89% getting ready it then reboots and crashes with a blue screen from windows 8 ,the new one.What could be the problem, I have tried no startup items,checked off hide Microsoft services and disabled the rest.The mobo is a Asus P5LD2 . I am all up to date with windows also in win 7.
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Feb 18, 2013
So, I am trying to upgrade from windows 7 to 8 and everytime i begin the download it starts to go and makes it past the preparing which i see a lot of people having problems with. then it gets to the installation part and freezes at 11%. i left it to install last night as i went to bed woke up the next morning and it was still at 11% so, i decided to restart it maybe something was wrong, still nothing. Then i said to myself maybe if i start the disc from the startup screen it will work. Nope. When i did that it told me the installation process had already been started and i needed to remove the disc start up my computer normally and continue from there the way i was before.
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Feb 10, 2013
I've tried everything, and it seems nothing works. Makes it to 72 percent on "Keep files, settings and apps", "Keep files" and "Nothing". Any other methods that might work? By the way, I'm using a USB to install the upgrade.
Things I've tried:
Disable video drivers
Delete temp
Delete other user accounts
Only Windows services
No start-up programs
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Oct 19, 2013
On an Asus laptop with Windows 8 preinstalled, I have secure boot on, AV off, but every time I try to install the update from the Windows Store I get as far as:
Getting the update ready This App wasn't installed, - view details.Something happened and the Windows 8.1 couldn't be installed. Please try again. Error code 0x800703f9
I've tried installing with nearly every non-windows process disabled, but that doesn't work.
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Jan 5, 2013
I have a small computer that is simply used for email, I want to upgrade the system from Vista to Win 8 Pro, I ran the initial upgrade assistant, and it claimed it would work on my system... I bought the upgrade, started the installation (choosing to keep all windows settings and files) and during the actual installation process, it freezes at 11%.
I know that others have asked questions like this, but I don,t have time to do a clean install, can this installation be completed without having to move all of my data from this machine?
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Jul 4, 2014
After upgrading to 8.1 i see two recovery partitions: Difference between each, or how to find out if i need both.
Secondly,i have a recovery USB flash drive which has boot efi and sources, but the latter is empty. Should i redo that to copy one of the two recovery partitions? (it's 3.7 GB).
Note: i also have 4 DVDs of media recovery, and a single system image on an external hard drive. Not sure how these are related to use of the USB drive,Where is the best description of a recovery process to follow in case of losing a C:drive?
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Apr 10, 2014
I have tried updating my Windows 8.1 Pro (64-bit, upgraded from Windows 8 Pro) with the new "Update 1" (KB2919355) but it always fails with ERROR code 8007005 (or 80073712).
What I have tried do to fix:
Run WindowsUpdateDiagnostic (that e.g. removes files from C:WindowsSoftwareDistributionDownload and cleans Windows update history metadata info)DISM.exe /Online /Cleanup-image /ScanhealthDISM.exe /Online /Cleanup-image /RestorehealthDISM.EXE /online /cleanup-image /startcomponentcleanup
After all of this, still the update (KB2919355) fails
There must be something that Microsoft needs to fix, there are xxxxxxxxxxxx amount of similar complains and reports out there...
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Sep 12, 2013
I decided to install Win 8.1 RTM x64 yesterday but what I expected to be a breeze turned into a nightmare. Installation fails, I am even unable to get into Safe Mode.
I was running Win 7 Ultimate x64 before without any issues whatsoever.
I already described my issues here, with errors and logs: Windows 8.1 RTM installation fails on Dell XPS 1340
Changed memory from 2x4GB to original 2x2GB but completely same issue
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Mar 11, 2014
I was installing Windows 8 at my desktop pc.Suddenly power cut occured and it caused the compute to shut down.Then when I restarted my pc again a messege appeared saying that the installation has been corrupted and it can't be continued and it doesn't log on.After that when I tried to re-install Windows 8 the setup got stuck at the "setup is starting" window.I waited overnight for it to go and the installation to start.But it doesn't happen.I have tried to re-install several times but the same problen happens again and again.So neither I can log into my computer now nor I can re-install windows.I don't know what to do.
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Jul 3, 2014
Yesterday, I clean-installed Windows 8 Pro x86 on an old Dell Vostro 1400 laptop which had been running Windows 7 Ultimate, and it activated and ran fine, without even a single exclamation point in Device Manager. I applied the update necessary to make the Store offer 8.1 and proceeded to install it as I've done on a couple other machines. After downloading the thing, it errored out with:
Couldn't install Windows 8.1
Contact your PC manufacturer to see if you can upgrade the System BIOS
When I clicked the OK button, it then gave me the informative and grammar-challenged error box:
Something happened and the Windows 8.1 couldn't be installed. Please try again. Error code: 0xc1900104
Try again Cancel
Ever the optimist, I clicked Try again, and of course, it proceeded to download all over again from scratch, only to error out in the same way. I then downloaded all the Windows 8 updates, although just the one had been necessary on my other machines that successfully upgraded to 8.1, and tried again, only to get the same result.
Today, I've discovered the Windows 8.1 Compatibility Assistant, which avoids the lengthy download of the upgrade every time (Microsoft, maybe you should run it implicitly before downloading 3 GB of transient data), and it tells me:
This PC doesn't meet system requirements
Contact your PC manufacturer to see if you can upgrade the System BIOS
Obviously, no BIOS updates are available, and what exactly is the problem here with my BIOS. The obvious googling turned up nothing except some people with Sony Vaios that had the same problem, which was corrected with a BIOS update, and of course, there is no information on what their BIOS update does to make the 8.1 upgrade possible.
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Jun 16, 2014
I am trying to re install 8.0 using the option to re install all programs to Factory Settings. Downloads 99 programs and when it tries to do the updates it fails and then starts the reverting back to original programs. This seems never to finish.
I had done an Image backup so that I could go back to it in case of a failure.
I did not do the option to wipe the disk and then install to factory.
I also could not get my machine to use the Recovery DVD's. But did use the screens that ask you questions about recovery.
I did the recovery twice and it failed both times and never did get back to the first install.
Since there seems to be no reason for the failure in the 99 updates I am at a loss of whether I should try again and wipe the disk clean for C:/
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Nov 29, 2013
I tried restoring my computer using Easeus backup, but an error occurred during the restoration process. I've managed to fix it by doing diskpart /fixmbr and then using the windows dvd automated repair, however, what I ended up with is this:
So there are now two visible drives on my PC - C and Q (system reserved), and it doesn't see the data drive.
What I want to do is to make the data drive visible, and merge the C and Q drives into one (or make Q invisible), if that is possible. So, how do I do that?
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Mar 9, 2013
I bought two new, cheap, Gateway computers for the office, but I need to get them upgraded to Pro so that I can join them to my domain. The computers are pretty decent, though, both w 4GB memory, and one's a dual core, and the other a quad; the dual rates at a 4.1 WEI, and the quad is a 4.5.
My Win 8 media was created from my MS Action Pack subscription and should be valid for upgrading this computer.
I tried all of the standard install options for Win 8 from that media, but each time the computer goes through the whole process and finally reboots itself back to where it was before and simply says "Windows 8 Upgrade Fails".
I've thought about wacking the partitions, and installing 8 from scratch, but I guess I'd rather not if I didn't have to...
how I can get this upgrade to go through?
Oh yeah, and where is the setup log? I looked in C:windowspanthersetuperr.log but that file was empty.
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Oct 22, 2013
I have an asus u43f laptop currently running windows 8 pro with a MAK. I downloaded the 8.1 pro iso from the vlsc , ran the upgrade advisor which flagged 3 items which were taken care of, but the upgrade still fails. after the reboot, I see the frown face, the a message about a driver violation, then it goes back to 8 and spits out that code.
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Jul 15, 2013
A coworker spent the entire day getting a Windows 8 machine up and ready for imaging. As part of the process, he went ahead and let it update the metro apps from the store.
Big mistake: Apparently updating Metro apps breaks sysprep;
Sysprep giving "fatal error" -- but *only* after updating Metro apps?
Here is a KB article on the issue;
Removing or Updating Windows 8 built-in Windows Store apps causes Sysprep to fail
It's even being reported that simply "opening" a metro app will cause sysprep to fail on Windows 8; Techy Geeks Home: SCCM capture of Windows 8 fails during Sysprep stage - Fatal error occurred while trying to sysprep the machine.
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Aug 5, 2014
Brand new laptop. HP. 17e UEFI +GPT etc. Upgraded to 8.1 from 8, first thing. Then clicked on the MS, create recovery. (in blind hope of a clean 8.1 restore). Inserted (32gb stick) (later found out is illegal windows 8 version, that is not removable.) SD-extreme, 32gb. list on toms HW, as winner of all, (and is useless for this app).
So I pull out my very old SD cruiser glide, 32gb (old , slow and not win 8 cert (a good thing). Yes all 32gb extremes are mapped as HDD not removable media and is doomed. (known on all forums) but same error.
The cruiser shows up i device manager under removable media....btw i want to find out why the missing files error. I have a HDD and SSD, with latter mirrored. both the orig, HDD fails and SSD fails. same way. I parked the HDD , and run only SSD. but both fail... (my guess is , upgrades 8.0 to windows 8.1 is cause).
now the screen,
attached
How can i find the log of these errors, it's not in event viewer.. oddly. sfc/ scannow works. as does chkdsk, and restore (create) works,. and system is Fast a lightning. All HP apps works, cept there version of create disk for same reasons.
My HP create recovery now works on the GLIDE. (old very old 32gb stick i had laying about). So now I am thinking HP? blocks the MS create so you will use theirs? But I'd lilke to know this, what files are missing....
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Aug 31, 2013
Im trying to install Windows 8 (Not 8.1) but it gets stuck at the booting screen (Where setup shuold load files)
My system specs are on my profile.
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Jan 26, 2014
I'm trying to install Windows 8 on my pc (hp pavillion g6) which its hdd is completely empty; but it gets stuck on expanding files at 98%
I'm installing it via dvd
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Mar 18, 2014
Have a couple of different problems with my 8.1
When I try to use the tutorial,I get as far as the Product Key entry.
The install was an original 8 I downloaded when it first came out.
I then installed 8.1, probably from the Store.
I recently downloaded and install 8.1 Media Center Pack.
Had a real problem with activation.MS Support finally had me go to where there was a long activation string and then he gave me a new Product Key, which is now on the machine and Activated.
When I get to the "Product Key" page and enter the Media Pack key, "This product key didn't work. ....."
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Feb 15, 2013
I finally got Windows 8 installed on my Dell M4600 dual boot with the Win 7 install. This is my business laptop so I needed to maintain full functions to Win 7 (I will completely migrate to 8 in the future) and ensure I could continue to work with it. I have two SSDs: Drive 0 is a 2.5" 256 GB used for data as d:. Drive 1 (this is how the bios designates them) was originally a 128GB MSATA SSD. I cloned this to a newer 240GB SSD to provide more room for the two OSs (and provide a good fail safe). With the clone I cleared the Dell recovery partitions and added the partition for Win 8. Currently I have some wasted space at the front but I will sort that out in the future. It has taken a week to get Win 8 up and running properly (tracking down drivers, getting the fingerprint scanner to work etc) but it seems to be stable and I have started to use it. Now to the problems:
1. The boot screen is the old Win 7 type (not really a problem by itself). I have used EasyBCD to adjust the default to Win 8. If I do a "restart" from 8 and then select 7 no problem. On the other hand, any restart to 8 brings up the MS flag and twirling thing and stops. I need to power down and start back up. No problem if I shutdown and then restart. I've been working on figuring out how the whole process works and I suspect the problem has to do with the switching drive letters depending on which OS is started and/or the Resume parameters in the BCD. Additionally, during all the hassle with installing Win 8 the boot loader is on the Win 7 partition. I'm hesitant to start using BCDedit on this laptop as I would prefer not to mess anything up. I also will not go through the hassle of re-installing Win 8 again - 3 or 4 times was enough.
2. At some point I will delete the Win 7 partition and expand the space for the Win 8 (I'll need to use some third party tools to do this). My concern is that the boot loader is on the Win 7 partition so how to move it to the Win 8 partition if possible.
I've attached two screen shots for the disk management status (win 7 an 8) and attachedoutput form BCDedit /enum all for both OSs.
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Aug 4, 2013
You have Windows 8 or Windows 8 Pro installed on your PC. Your PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows.
Automatic Repair is unable to repair your PC and you select "Advanced options". After selecting "Troubleshoot", you choose to either "Refresh your PC" or "Reset your PC".
In this scenario, recovery may fail and you are returned back to the main WinRE screen. This issue may occur if the System or Software registry hives have become damaged or corrupted.
To attempt to resolve this issue, follow the steps below. Following these steps should only be used if you are attempting to use the "Refresh your PC" or "Reset your PC" options in Windows RE because your system is in a non-bootable state.
-After Automatic Repair fails to repair your PC, select "Advanced options" and then "Troubleshoot".
-Select "Advanced options" and then select "Command Prompt".
-If prompted, enter in the password for the user name.
-At the Command Prompt, go to the windowssystem32config folder by typing the following command: cd %windir%system32config.
-Rename the System and Software registry hives to System.001 and Software.001 by using the following commands:
ren system system.001
ren software software.001
I did all that but when I tried to rename the Software.001 file the system responds: "The process cannot access the file because it is being used by another process" ...
I tried to create a Ubuntu start up usb key so that i could maybe get in and rename the file but that presented more problems.
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Sep 1, 2013
I did a PC Refresh and Reset and it's stuck at 1%
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May 8, 2014
I've purchased my Lenovo Twist (came with Windows 8.0) about a year ago and I've upgraded to windows 8.1 when it was released in the windows store. Months after I upgraded I ran into a few problems, I was unable to access apps on my metro screen. None of the solutions worked so my only choice was to refresh or reset. I've tried going into the recovery option on boot and the refresh option on the settings both said I needed installation media. I was unable to create a recovery media because the checkbox was grayed out on the "Create a Recovery Drive".
After doing some searching I decided to download the evaluation copy of windows 8.1. I extracted the Install.wim file and set it as my OS image on reagentc.exe. I was still unable to refresh because it said "The drive where windows is installed is locked". The reset option worked, after I completed the reset I was expecting it to bring me back to windows 8.1 instead I was on the evaluation version.
I also noticed that the F11 option on boot disappeared after the reset.
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Oct 23, 2013
I have an HP p6720f that came with Windows 7 installed. I upgraded to 8 with no issues around December of last year.
I downloaded 8.1 from the Windows app store without problem. I tried the first install without changing anything (for some reason, I just thought it would work). It got to "Setting up a few more things 59%" and stayed there. For 6 hours. I finally powered it off and went through the restore process. My error code was 0xC1900101 - 0x4000D.
After some reading I tried again, this time unplugging everything but the mouse and keyboard. I made sure I had all the latest updates from Windows and all my drivers were updated. Uninstalled a couple of programs that the compatibility checker said were not compatible (old version of Yahoo Update, an old baseball game). I cleared the Windows Store cache and disabled Windows Defender and Firewall. I did a clean boot and started the upgrade process over again. Same thing. Stuck at "Setting up a few more things 59%". Started the upgrade at 8pm, checked in the morning around 7am with no change. Came back around 1pm and still no change - 59%. Over 15 hours and still, the upgrade failed.
I gave up and used Microsoft remote tech support. The guy ran a check disk thing that scanned for errors. No errors. He then did some sort of network scan or repair, not entirely sure. It took a long time. He started the upgrade. Stuck at 59% once again. They called and took control of my computer. This time only checking Windows Update to make sure there were not updates to install, then went right into the 8.1 upgrade. I knew this wouldn't work. Same result.
For my most recent attempt I did a system refresh (under PC settings, General). This got rid of all my apps and installed programs, but kept my personal files. I was sure this would work. Nothing left to cause any issues. But again, hung on "Setting up a few more things 59%" overnight (8+ hours).
When it's stuck there, the circle/dots are moving like it's working. My activity light starts out doing a short, regular blink, then just doesn't do anything.
What else can I do? I don't NEED to upgrade to 8.1, but i should be able to. And it shouldn't be that complicated.
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Sep 15, 2014
computer specs, GeForce GTX 760 and i5-4670k CPU. MSI Z97-G45 Gaming Series motherboard. 2tb hdd. finally was able to get my new copy of windows 8 to boot from the cd drive. now when i try to install it, (no current operating system is on this hard drive) it keeps getting stuck before it finishes completion. says install failed. think it slugs out at 56%. tried running it 2x same thing. what i could do to make it finish the install?
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Sep 15, 2014
I'm working on a Toshiba L75D-A7283. Upon checkin, symptoms were booting up to a black screen to log in, then a black screen with cursor after that. Fixed that with a system restore point and a virus removal.My coworker upgraded the machine to 8.1 over the weekend without a Microsoft Account. When it failed, he put the machine into audit mode, I'm guessing so that we could have updates finished and have the system set up with a Microsoft Account when the customer came back in.
However, we can't get it out of audit mode. We've tried several things, including this:Sysprep Error with windows 8.1 At the setupact log, the error that presents is: spopk.dll: Sysprep will not run on an upgraded OS. You can only run Sysprep on a custom (clean) install version of Windows.
At that point the sysprep fails, and I'm stuck in audit mode after a restart. I don't know how to get this machine back to vanilla Windows 8 without a full reinstall.
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Jan 27, 2014
I recently decided to buy an ultrabook and I got me this one: LG Z360-7416, with a ssd and windows 8 (x64). As usual, it came with a lot of garbage installed which was using almost half of the ssd storage (128GB), so I decided to do a clean install. I got me a msdnaa copy of the windows 8.1 pro (x64). So, i used a pendrive to boot up on UEFI mode and selected custom install and when i get to the select partition, it shows everything fine, i select a partition and when a click on install, it returns an error saying it cannot install on my partition (i dont remember exactly what it says), and when i click on refresh, all my partitions vanishes, even going into the prompt and using diskpart doesnt show my partitions anymore. I tried to load some drivers, but it didnt work.
I was only able to install windows 7(x64), where nothing of these things happens, it installs realy easy. I tried to install windows 8 from windows 7, like an upgrade, but after it restarts, it gets stuck also. My disk is formatted on GPT, as im using EUFI on my windows 7 installation.
Tried almost a hundred times using all solutions i found online, but always the same result. And to get even more weird, some rare times it gets to the installation part, where it says the progress, but stays on 0% of unpacking files...
Its seens to be missing some especific driver to windows 8 be able to work with my ssd, but i cant get it right, but if it came installed with windows 8, it must be a way to make then work together.
Unfortunately i deleted the recovery partitions, so im stuck on windows 7.
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Aug 12, 2014
For some odd reason my laptop decided to not boot into windows anymore; It would be stuck "boot looping" with my MSI laptop logo and a loading sign (rotating circle). I had Kali Linux and Windows 8 installed on the laptop and neither one would work. So I formatted the entire HDD with all 3 partitions, windows partition, even my storage, and kali's partition because the automatic repair wouldn't work as well; it'll be stuck on Preparing automatic repair and wouldn't get past that screen. I have formatted my HDD with my other windows 7 machine by just right clicking -> format.
I have downloaded a torrented version of Win 8 iso (just for the purposes of installation, my laptop came with a Serial # and I have purchased an product key only version as well). I have burned a DVD of win 8 via winISO and changed my boot options to boot from DVD as well.
Now my problem is, when I am prompted to press any key to boot from CD/DVD and I press a key I am redirected to Preparing Automatic Repair and back to square one of my problems. I believe the recovery/backup partition is still on there.
I have tried being in both LEGACY and UIEF. UIEF sends me to Preparing Repair and LEGACY takes me to the windows 8 logo with the rotating circle underneath with nothing after that (not sure if it takes a VERY long time or not)
New laptop MSI ge70
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Oct 20, 2013
After upgrading to 8.1 all of my previously listed devices are no longer listed under devices... in fact there are no devices listed. I can also not add a device. If I look in device manager they are listed there and if I go to print the printer shows up and I can print. The screenshot below shows what I see when I open "Devices and Printers" in control panel. The biggest issue is not being able to add devices like Bluetooth speaker.
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