Computer Keeps Booting Into SysPrep

Sep 15, 2014

My laptop was infected. So I used Malwarbytes and Hitman Pro to remove the infections. Then I updated it from Windows 8 to Win 8.1. After the upgrade finish, it rebooted and now only boots into SysPrep. I can't even boot into Safe Mode, I get an "installation needs to finish" error.

Also, once it logs into SysPrep, I log out of Administrator into my user account and use "net user administrator /active:no" command in Command Prompt and reboot, but still it boots into SysPrep.

I've also tried using msconfig and set it to Normal Boot, but again it restarts into SysPrep.

I'm assuming the Win 8.1 upgrade glitched out.

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However, we can't get it out of audit mode. We've tried several things, including this:Sysprep Error with windows 8.1 At the setupact log, the error that presents is: spopk.dll: Sysprep will not run on an upgraded OS. You can only run Sysprep on a custom (clean) install version of Windows.

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Sysprep giving "fatal error" -- but *only* after updating Metro apps?

Here is a KB article on the issue;

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CASE 1 : 2 different partitions with 2 different Windows :
If I install both Windows like above, when Sysprep Generalize Win7, it works fine. But if I SysPrep Generalize Windows 8.1, it's fine also, but never can boot again back to Win7. The start boot option is like this :
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Windows 8.1
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CASE 2 : 1 partition for Win7 + Win81.VHD :
I install Win7 (C and press Ctrl-Shift-F3 to form SysPrep.
I create a Win81.VHD in Drive D: , imagex Windows 8.1 install.wim in it. Also press Ctrl-Shift-F3 to form SysPrep.
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I tried it just to test it & when restarting, the process hesitated like it was looking for a removable device. I had no device inserted.

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Upon rebooting, I noticed an extremely long boot time (about 10-15 mins) which I found highly unusual but the computer worked fine until I rebooted it a 2nd time. The 2nd time after rebooting it, it was stuck at the HP loading screen so I left it on overnight to see if it would take longer to boot but to my surprise, it was still stuck at the loading screen when I woke up this morning!

Here are some specs:

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BioStar Hi-Fi A85W Socket FM2 Motherboard - ATX, Socket FM2, AMD A85, DDR3 2400 MHz (O.C), SATA III (6Gb/s), RAID, 8-CH Audio, Gigabit LAN, USB 3.0, PCIe 2.0, CrossFireX Ready

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Toshiba HDKPC03 DT01ACA100 1TB Hard Drive - 1TB, 7200 RPM, SATA, 3.5"

Window 8 64 bit.

I recently put this computer together as a cheap media machine. Everything worked. It connected via onboard NIC to the internet, it had sound. No problems.

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