Laptop Won't Start After Hard Reboot

Mar 10, 2013

My laptop was frozen and I couldn't get to my start menu to restart it so I did a hard reboot. Now when I try to start the blue windows icon comes up for a few seconds with the rotating dots then the screen goes black. Eventually I hear the windows start up sound, but nothing on the screen.

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In order to run Corel Draw X6 I need a service to run in the background, called PSI-SVC-2, also known as Protexis Licencing V2.

Under Task Manager/Services it's always default set to "Stopped". No matter how many times I set it to start automatically, it always resets to Manual after a restart.

Is there another tweak I need to make to have this particular service run on reboot?

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite L875D
BIOS: 6.10
Processor: AMD A6-4400M APU with Radeon(tm) HD Graphics (2 CPUs), ~2.7GHz
Memory: 16384MB RAM
Available OS Memory: 15836MB RAM
Page File: 3383MB used, 14885MB available
Windows Dir: C:WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

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How can I create the recovery without a dell machine?

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Windows was preinstalled.

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I am planning to reformat this external storage and redo the back up using the new 8.1 OS and current content of the my other HDD containing our data, will this likely stop the "pop-up" on start?

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A new 25 GB hard drive appeared, everything was fine.

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