Hardware Drivers :: Why Can't Use Keyboard In Advanced Startup
Aug 26, 2013
I have a Microsoft Sidewinder X4 USB keyboard. When I restart Windows 8 using Advanced Startup Mode I get the familiar menu where you have to enter F1-F9 to select an option (or F10 for more options). My keyboard doesn't work, however. I tried pressing all of the F-keys but none of them are recognized.
I am pretty sure it's not a BIOS issue because whenever I do a cold boot I can get into the BIOS by pressing the DEL key so I know the keyboard is recognized by my system. why I can't use my keyboard in Windows 8 Advanced Startup?
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Nov 9, 2013
I am trying to Boot from a USB Pen Drive on my Asus VivoTab running 8.1. There is no keyboard available in Trouble Shoot/Advanced Options UEFI Firmware Settings & Startup Settings. Screen or Asus Bluetooth keyboard.
BTW the 8.1 update went well. All my Desktop apps were preserved as well as Tablet.
Also, poking about in the Troubleshoot area it is possible to load a system image. Not found out how to make one yet !
A lot of rubbish seems to have been written about the 8.1 update.
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Aug 10, 2013
I've had two computers in the last few weeks where i was unable to get to the Advanced Startup functions through Settings>Change PC Settings. On one machine, clicking Change PC Settings just kept giving a blank white screen. The other PC simply would not boot. (On one of those PC's I wanted to get to Safe Mode, on the other I was looking to Refresh or Reset the OS.)
I fixed both of them by restoring to factory original settings using the manufacturer's built in function, which was ok since there was not much configuration that had been done by the user.
But I am wondering if Microsoft has built in any other ways to access Safe Mode or Refresh/Reset when the usual method does not work. Can these be accessed through the recovery boot disk? If so, are there any tutorials on this?
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Sep 8, 2013
My Dell Latitude 10 tablet runs Windows 8. I have created a standard user account and want to forbid the user from accessing the "advanced startup options", which he might use to go to safe mode and reset my tablet. How can I do it?
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Jan 18, 2014
I have three options in the Advanced Startup - Use a device menu that I believe are from the previous owner of this Surface Pro. I have ubuntu, linuxmint, and BestCrypt Volume Encryption. How can I remove those options since they do not apply to anything on this device?
I looked in msconfig and nothing but the normal Windows 8 is listed under the boot tab. Also only have the Windows 8 install listed when I run bcdedit.
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Feb 9, 2014
Per this article below, I used the advanced startup menu in Win 8.1 to disable signed driver checking.Windows 8 and Intel USB 3.0 Host Controllers | Plugable
After I installed some unsigned Intel Usb 3.0 drivers, every time I shutdown and restart the machine from the old (Win 7) desktop, or the Metro UI, the machine now ALWAYS reboots/restarts with the Advanced startup menu.
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Jul 19, 2013
I have a multiboot scenario set up on my laptop, and I'm using the Windows 8 Graphical Bootloader to manage my other operating systems. I need to install two programs, GBridge, and Synaptics Touchpad Installer, and both use unsigned drivers. It seems Windows 8 doesn't ask for confirmation to install unsigned drivers like previous versions of Windows, it just outright denies them without user consent.
As a solution, I figured I would go to advanced startup options and disable driver signature enforcement like I did *successfully* for my Windows 8 desktop, but after it reboots to enter advanced startup mode, it just goes straight into Windows! No matter how many times I tell it to enter advanced startup mode, it refuses to do it. I even tried removing all my multiboot options and it still goes straight into Windows without asking me what I want to do.
For the record, I've tried it these ways:
Charms Menu -> Settings -> Change PC Settings -> General -> (Advanced Startup Options) -> Reboot Now -> Troubleshoot -> Advanced Options -> Startup Settings -> Restart (What a pain in the ass to have to navigate all this crap btw)
Choose an OS -> Other Options -> Advanced Startup Options
From legacy boot menu -> F8 -> Advanced Startup Options
All these attempts and methods achieve the same result: a normal reboot without giving the options of what advanced startup I want.
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May 8, 2014
I've got LATITUDE E7440 laptop with Win 8 Pro preinstalled. I need to disable driver signature enforcement in advanced options. I've read about how to do it in many places, but basically.. when I go to Troubleshoot -> Advanced options -> Startup Settings
And I push restart, menu for type of booting (below) doesn't appear. It just restarts as usual. Can I get to this menu in another way or why it doesn't appear?
I've got 4 laptops and this menu appeared only on one of them after restart. I've even reset it to its factory settings, but it didn't work out for me.
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Jul 28, 2014
My Dell Inspiron 3520 was going quite slow for unknown reasons so I decided to 'refresh' it using Windows advanced start-up setting. Since that time I have been unable to install Windows updates. Well, I can 'install' them, but they won't 'configure'. Once installed and 'configured' 100% I get this error message advising following reboot : "Failure to configure updates. Reverting changes". The laptop then stays paralysed on that screen.
This only started to happen AFTER I "refreshed" my laptop, which was running Windows 8.1 pretty-much problem-free, though a bit slowly, until a week ago. For now I have found a temporary 'fix' by disabling automatic updates; otherwise the laptop is constantly stuck on the "failure to configure updates" error page (because, obviously, it's automatically attempting to install updates). I have done all the standard troubleshooting, including running MS Fix It, Dell Dr ('My Dell' found no hardware issues), MS Malware removal and Mcafee anti-malware. All reported "no issues". I have been in command prompt and found no issues I even tried to 'refresh' the laptop again two more times. I have also spoken to two Windows "technicians" and allowed one of them to remotely access my laptop. He found no issues or "violations".
Obviously, the temporary 'fix' of turning off auto-updates isn't a long term solution, and 'refreshing' the laptop hasn't worked (it actually caused the issue). Running Windows 8 on Dell Inspiron 3520.
I'm guessing full format needed? - Would a format resolve the issue, since a 'refresh' caused it?
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Mar 17, 2014
Usually, Windows 8.1 advanced startup options -> troubleshoot menu should be .....
But my troubleshoot->advanced options only have UEFI Firmware and Startup Settings ....
I have to use command prompt ....
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Oct 23, 2013
The Troubleshoot icon that should be under the 'Advanced Startup' Option is missing. System is a new Dell Latitude 10 ST2 Tablet running Windows 8. Have access to 9 other identical tablets, all configured the same and they all have the Troubleshoot Option. Have tried multiple methods of getting to "Advanced Startup" display (including Safe mode, 'shutdown /r /o', etc.), but all result in only having the 'Continue', 'Use a Device', and 'Turn Off your PC' options - No Troubleshoot. Other than missing this icon, system is working fine. Shy of wiping the disk and starting over.
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Nov 17, 2013
When Windows 8.1 was released, I upgraded my current Windows 8 installation. Overall, it has been a great experience. However, I've run into a couple of strange problems that I have never had before.
The first problem is, whenever I boot into Windows 8.1, my USB devices don't work right away (keyboard and wireless mouse). It doesn't matter if I restart my computer or have just turned it on. In order to get the keyboard to respond, I have to unplug and plug back in the cord. It's very annoying to have to do this every time I boot Windows.
The second problem is, while Windows is logging in, I get a UAC prompt. The UAC prompt says "Service Control Manager Configuration Tool". This prompt also happens every single time I log on, which is also very annoying.
I have checked my startup programs and have found nothing obvious that could solve these problems, but maybe I'm missing something.
Have these problems happened before? I really would prefer not to do a clean install since everything else is working perfectly and it's not slow at all.
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Jan 10, 2013
Am using windows 8 pro with the synaptics drivers on my sony vaio, but they are taking ages to load in whenever I reboot/startup my laptop.
I was wandering if there are any tweaks I can do to make it load into my system tray quicker. I dont have many things loading at startup so I cant see what the problem is. I would like it to load in first rather than last.
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May 19, 2014
windows 8 pc with two users - th pc is an acer that has been upgraded to 8.1
both users can log on using the log on boxes but one user looses keyboard functionality when the start screen/desktop appears.
Tried a new keyboard to no avail. I'm lost as to the cause as the usb wireless keyboard (microsoft) works for one of the two users.
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Apr 17, 2014
Today i turned on my G73JH today and my keyboard is not working, I have windows 8.1 and had to use the on screen keyboard to type anything in. The keyboard works fine when i press F2 to go into the bios and and can navigate around the bios no problem.
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Jul 3, 2013
Installed new usb keyboard, shows as HID Keyboard Device in device manager, but there is no power management tab. How do I allow the keyboard to wake the computer?
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Jan 20, 2014
Every time I try to pair my Bluetooth keyboard in Windows 8.1, I get the error "That didn't work", with the subtext "Try again, and make sure your keyboard is still discoverable."
Given the uselessness of the error message, I don't even know where to start troubleshooting.
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Jul 1, 2014
I was tinkering with a few keys on my keyboard, changing the default key operations of W, A, S, & D to UP, LEFT, DOWN, & RIGHT. It's a day later and I can't remember how to change it back!
Which setting I can change to have a default keyboard?
I'm running Windows 8.1 64-bit & using a Lenovo ThinkPad
I did download autohotkey & wrote a script altering the function of said keys, but I've since killed the process.
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Jun 22, 2014
Ok I finished up my PC Build
i74930 K
Asus Rampage IV Black Ed mobo
16Gb DDR 3 ram
Samsung 840 EVO ssd
2 TB WD HDD
My mouse or Keyboard or both suddenly without warning will stop functioning. Sometimes one or the other sometimes both. I tried running a game for a small bench test and it dropped the mouse and keyboard so I had to use the reset button to get out.
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Nov 5, 2013
On PC, has a problem with the PS2 keyboard and mouse staying on after the PC is turned off...the lights are still on.
The only thing different when I had it was the keyboard and muse and the OS....I use a logitech G510 and a Razer DeathAdder, both USB and the OS was 7 Ultimate 64 bit. My sons system is running 7 Pro 64 bit and using an old OEM HP keyboard/mouse.
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Jul 10, 2013
Installed windows 8.1 preview last night and after installing i get stuck at the lock screen, cant click or punch keys to log in. Since the powers that be decided to change how you boot into safe mode is my only option to format?
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May 4, 2013
I have a pretty good keyboard at my pc and i am sure that nothing rong with it but some times it just stop working, and the all the lights turn off with no warning, after that, about 1-2 min the keyboard just keeps pressing up to 10 sec the key I press...
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Aug 13, 2014
Lenovo ThinkCentre
Windows 8.1 64-bit pro with Media Centre (installed on SSD)
16BG memory
This is a bit of a weird one. Sometimes (perhaps 1 in 20 boots) after logging into my account, the keyboard mapping is screwed up - for instance, typing 'a' on the keyboard displays 'h' or some other random letter or symbol, most other key mappings are messed up also.
When this first occurred, I enabled the touch keyboard, but found that the screwed mapping matched the USB keyboard. Also tried disconnecting/reconnecting the keyboard and uninstalling/re-installing from Device Manager, but no change.
Sometimes the problem goes away after a few minutes, other times I have to log out or reboot.
I figure that it must be something related to the user account, as it would be impossible to login otherwise.
The machine is fully patched, has the latest 8.1 Intel Chipset updates and a clean bill of health according Norton Internet Security.
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Nov 8, 2013
ive been having this for ages on my windows 8 acer laptop, randomly my keyboard doesnt work anymore (happend 5months ago) ive been using desktop keyboard since
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Oct 27, 2012
my keyboard doesn't work correctly. In most programs and on webpages, the number keys do not work nor do the special characters accessed through the shift key. Sometimes they act like the space bar, other times they repeat the previously typed alpha character.
All works perfectly in MS Word. The numbers on the keypad do work in all programs. I've checked the control panel and can't find any settings that appear to influence this - no accessibility settings, nothing.
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Apr 25, 2014
I have to work across three PCs, for which I use a KVM switch. But while I'm on PC 2 or 3 I like to make notes on PC 1, so I use a Bluetooth keyboard and a second monitor which is always on PC1. This has been working fine for weeks.
PC1 is Windows 8.1. Every few days I've had to reconnect the keyboard by going to Bluetooth, detecting it and pairing it again. Windows gave me a code to type into the keyboard and I was away, no problem.
Since Wednesday (23rd) I've been unable to do this. The PC detects the keyboard after a longer search than before. It pairs with the keyboard and says it's connected but the keyboard doesn't work. When I return to the Bluetooth screen, it's gone from the list of devices. I've replaced the keyboard batteries and tested it with my iPad, where it works perfectly well. So my sequence is:
type Bluetooth at Windows home pagesearch for devicesthe keyboard is foundclick Pairwait ...'Enter the passcode for your keyboard; you might need to enter the same passcode into the keyboard'ClickTtry entering a passcode on itcode comes upput it in. 'connecting' then 'Bluetooth 3.0 keyboard connected'; graphic shows still searching for devicesafter close Bluetooth Devices window, keyboard doesn't workReturn to Bluetooth screswitch keyboard off and on, it disappears from devices list
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Jul 12, 2014
1. Keys do not work in Any of the Internet Browsers. Even the on-screen keyboard does not work.
2. Every time I double click a file, A pop-up "Do you want xyz to make changes to the computer ?" is welcoming me!
3, I click on any of the icons in the task-bar and a new window is opening. For example, If I click on the firefox icon pinned at the bottom, Every instance I click it, a new window is opening
4. I am not able to open a folder by double click. I can only open it by right click and then Open
5. None of the keys and keyboard shorcuts seem to work. But that is not the problem with keyboard because, I am able to type words in Wordpad and Notepad
I formatted my Windows 8 twice and still these problems are there. Even if I restart it, things work fine for 5 min and then the problem would be back.
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Apr 24, 2014
I wanted to install fastboot driver for my xperia SP, so i disabled driver enforcement at start up settings and from then on my keyboard on the laptop doesn't work. I am using windows 8.1
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Dec 5, 2013
My laptop is a Samsung, about 9 months old and has a pretty good spec. Suddenly, over the past few days, I've noticed that the keyboard in lagging whenever I'm logged on. It's fine at the login screen but, once I've logged on the problem occurs - and it happens on all programs. I know that this is specifically an issue with Windows 8, as I have a virtual Ubuntu machine on here that is working fine.
None of the keyboard settings have been altered and no new applications have been installed or upgraded recently.
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Aug 4, 2014
I recently bought a SVT11215SG - SVT11215SG : VAIO - Tap 11 : VAIO® Notebook & Computer : Sony Malaysia Everything was working great, no issues, upgraded to Windows 8.1 smoothly.
But a few months later, suddenly the wireless keyboard stops working.
I have tried almost everything to get it to work again but nothing has worked so far.
Following are a list of things I have tried:
1. Use the pairing tool. (Got an error saying "Fail to get the dongle handle".
2. Reset the BIOS settings to default.
3. Reinstall Bluetooth and Wireless drivers.
4. Manually remove the drivers from Device Manager and reinstall them.
5. Use the Sony Vaio Care to get the latest updates.
6. Download and install the updates manually.
7. Check Windows Update for any optional updates.
I later found out that the keyboard does not work in BIOS either so I am not sure if it's a hardware issue. But the lights on the keyboard blink as normal when I turn it ON.
Will I really have to reinstall Windows? If yes, is it okay to reinstall Windows on such a tablet PC?
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May 16, 2014
I have a new Dell Inspiron 2350 windows 8.1 for the last week or so the usb wireless keyboard and mouse do not work when the system is booted or after coming out of deep sleep mode. I have to unplug the usb dongle and plug it in again for them to work.
I have already checked the powering saving settings for these devices, and it is disabled. There is no setting in the bios that I can see which would cause this. I have re-installed the drivers. I have tried different USB port. Dell have even replaced the keyboard and mouse and batteries, same problem.
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