Apps / Software :: Unable To Sign In Or Update Anything Within Windows Store
Feb 4, 2014
I am able to login to my computer using my Microsoft account but if I try logging into the Windows Store, installing any new apps or updating any of them I get random error codes that I have Googled and they don't lead to anything. I thought it might be related to security software (I use Norton Internet Security) so I tried disabling it and it didn't do anything. I have no viruses or any other kind of malware so why this is happening. I have updated my laptop to Windows 8.1 if that makes any difference.
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Sep 15, 2014
It takes me to a screen the says "Switch to a Microsoft account on this PC" It shows my Microsoft account picture and ask for current password. When I enter it I get message password is incorrect. I don't see option of recovering my password at this point.
When I look in Apps & Windows Store and click on Windows Store and"Why can't I sign in to Windows Store?" and click on" Go to the Reset password website" and then choose "I forgot my password" it ask me to inter my "Microsoft account". Which I do and it sends a security code to my alternate email address.
I get the code to reset password and I enter it where it ask me to. It tells me to create a new password and I do. Then I get a page telling me my account has been recovered. I click next and it takes me to a Sign in page for my Microsoft Account. which shows my email account and a password. I click sign in to Microsoft account and it does just fine but it still won't let me sign into the Windows App Store.
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Oct 22, 2013
I've tried for several days after several reboots, etc. I am running a Dell OEM version of Windows 8 on an Optiplex. It just sits at "Downloading" and when I hover over it it says "0% complete". Apparently I can't use the ISO because I need a key which the OEM version does not have. how I can get this thing to update?
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Oct 23, 2013
I have a fairly new PC running Windows 8 and I can't seem to upgrade to Windows 8.1--There are a bunch of issues-
1. Can't connect to the Windows Store--tried everything here save the refresh, which I do NOT want to do.
2. Downloaded the 8.1 ISO and burned it to a disc--get the error message that 8.1 could not be installed--0x101-0x20017 error--tried installing with a clean boot, turned off antivirus suite, etc
3.sfc /scannow does not work.
So currently I'd like to forget about the store for the moment and continue updating from the downloaded ISO. I really do not wish to restore the computer and I have a lot of software I'd need to reinstall and this would take a long time.
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May 19, 2013
It is possible update for all users the Windows Store apps with a local account belonging to the Administrators group? Then, I believe that the management of updating of the Windows Store apps can also be managed only by administrators. Right? If so, how do I do this?
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Jan 31, 2014
When I try to download Metro apps from Windows Store, I receive an error message saying "Something happened and this app couldn't be installed. Please try again later. Error code: 0x80010108".
I Googled it and tried to reset Windows Store cache by wsreset.exe but it didn't work. It occurs to every app I try to install.
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Mar 14, 2014
I can't update of find any apps in windows store. The store broker, wshost.exe, is taking around 30% cpu usage and will increase easily to 80%.
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Feb 2, 2014
I tried downloading various apps from the store, but the message I get was I can't install this app.For example, I tried to install PDF Reader 8, and I get error code 0x80070032. Does the error code reveal what the problem is? I am running Windows 8, not Windows 8.1, on the Lenovo IdeaPad.
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Oct 31, 2013
Is it possible to update the apps I already have installed from store?in windows 8 on store icon was showing the number of updates.in win 8.1 this doesnt work.
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Apr 9, 2014
I've got windows 8.1 with the yesterdays update but the problem comes before this update.
Wen I open the Windows Shop, it always on the green screen and does not advance. I've done the following steps:
1 - I did WSReset.exe as administrator but the store is always like this. If you close and re-open the store, I get the same green screen;
2 - I downloaded the tool Windows 8 App Troubleshooter which tells me that I have an outdated graphics driver. Is not true because I have installed the latest version.
3 - UAC is turned on but without success;
4 - I've turned my account as a local account and tried to open the shop but with the same result. I've reverted my account as linked to Microsoft.
5 - I created a new user account and with that account the store opens. I returned to my account and nothing.
6 - Finally I ran the SFC / SCANNOW and gave me this picture.
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Oct 19, 2013
Attempted to update to 8.1 yesterday and the store just won't open. Every time I click on the Store tile it doesn't get past the green introductory screen before just disappearing (crashing).. Have restarted several times and used the link-through on the Windows 8.1 site. Also, I have since discovered that all apps won't open either (such as news and sports).
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Oct 27, 2013
When I first installed Windows 8 I decided to run with a local account (ACC1) and a windows account (ACC2). I mostly used ACC1 and only used ACC2 to play some games which were not available for desktop. After a few months I converted ACC1 to a windows account using a different email address from ACC2. Everything worked fine and I thought no more about it until I did the update to 8.1 today. After sorting out the important issues I found that ACC1 cannot get into the store. Actually, I get in, but after a short time it just flips back to the start page. ACC2 works OK, but it doesn't have all of my desktop apps installed because I installed those for the ACC1 user only.
How to :-
1. Fix the store issue with ACC1.
or
2. Merge ACC1 and ACC2.
or
3. Get the desktop apps to ACC2.
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Sep 5, 2013
Just upgraded from Windows 8 Pro to Windows 8.1 Pro. No hacks or anything, legit key.
My problem is that the Store shows that the Music and Video apps both have updates but they both error out on install with 0x80073cf1 and 0x80246007 errors respectively.
Trying to fix it I have tried the following:sfc /scannow finds nothing wrongDISM /Online /Cleanup-Image /RestoreHealth tells me "The restore operation completed successfully. The component store corruption was repaired. The operation completed successfully."And running Troubleshooting from the Control Panel on the Windows Update option quickly results in a "Windows Update components must be repaired" and "Fixed" with a friendly green checkmark. But the errors remain whenever I try again.
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Dec 22, 2012
I have Windows 8 installed on a local account and wish to sign in from my Microsoft Account but only as & when required not all of the time. Shawn's tutorial "How to Sign in with a Different Microsoft Account to the Store in Windows 8" covers the procedure which should apply.
Attempting this offers only the "Sign In" button however once clicked the spinning circle appears for a fleeting second before the pointer is returned to the button once more, further attempts loopback in the same manner.
I can only surmise that this is happening because I have undertaken a customised install using Kari's excellent tutorial "How to Relocate User Profiles to another Partition or Disk in Windows 8" where the User Profile concerned is "D:User" and not "C:UsersUser" this being my longstanding preference from previous Windows installs from XP to 7.
I have tried the mklink /j route to link both C:UsersUser and D:UsersUser with D:User but with no success.
Is there a registry key containing the profile path which is used by the store sign in which requires modifying to my customised path of D:User?? .....or is something else amiss??
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Feb 8, 2013
I bought a new Windows 8 laptop in the beginning of January and the apps always ran smoothly. Earlier today I noticed the Messenger app wasn't working so I uninstalled it. When I tried to re install the mail, calendar, people, messenger app it wouldn't install. I then tried to download the updates for my other installed apps and that didn't work either.
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May 15, 2013
i was trying to access the store and it said "store can't be accessed with the built-in administator" and to sign in with another user... i am the only one that uses this laptop and my question was how can i access it or is there a way to bypass it using the built-in administator?
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Oct 18, 2013
Ever since upgrading to 8.1 I am unable to use the mail app, the store app and most metro apps. when I open one of them the immediately get stuck and eventually crash. Another issue I found is that the brightness adjuster wont work no more.
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Aug 25, 2014
I open the Store, open the charm bar and navigate to settings. I click on the "Your account" option and the sign-in button apears on screen. When I click it, nothing happens. Absolutely nothing. I have to close the screen to exit the page.
Furthermore, when I search for an app and click the "install" button for that perticular app, the Store crashes; closing down immediately.
I already ran sfc /scannow but no problems found. I also ran the wsreset.exe but also to no avail.
I tried switching to my MS account, same issue. So am now back on a local account.
It has to do something with the account or a policy that is active on my account I assume ?
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Sep 2, 2013
Clean install, right from the beginning I see on a daily basis errors stating something like the zune music and video apps cannot be updated, it won't update from store either, I'm just guessing where this isn't released to the public yet.
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Oct 24, 2013
Updated to 8.1, created a couple of users accounts - but unable to sign into these accounts. Clicking to sign in, simply shows (a few seconds later) - 'Signing out'. No errors or similar reported and nothing obvious in the Event Log of the Admin user.
Have tried a variety of accounts - with passwords, without, child accounts, etc - same result.
Any accounts existing prior to 8.1 seem to work okay.
Safety Scanner and SFC check found no problems. A bit more testing found that if I create a new Administrator user, then this user can be logged onto and works fine. Whereas the Standard or Child accounts still won't logon. Accounts created using a pre-existing 2nd Administrator user (i.e. pre 8.1) show the same behaviour.
Logged on as Admin1 (my account).
Created W-user2 (child user) - unable to logon
Created test-user (std user) - unable to logon
Created test-21-1 (std user - created 21/10/13 after sfc check) - unable to logon
Created Admin3 (admin user) - Logon successful
Logged on as Admin2 (pre-existing 2nd Admin account)
Created standard2 (std user) - unable to logon
Created child2 (child user) - unable to logon
Created Admin4 (admin user) - Logon successful
So, it looks like only new Admin users can logon. A pre-existing Standard user account can still logon (as before).
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Sep 14, 2013
I am having sign in problems with the Windows 8 Games, Music, and Video Apps. This have been happening ever since I started using Windows 8. I have tried reinstalling Windows many time, and also tried it on Windows 8.1, none of them allowed me to sign in.
Here are the screenshots:
Games App - Nothing happens when I click Try Again on the top right corner.
Music and Video App - This message shows when I click Can't Sign In Try Again.
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Oct 30, 2013
I wish to update to windows 8.1 from Windows 8(KMS activated + WMC key provided by microsoft).
Will it be possible to update via store or any other alternatives?
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Sep 15, 2014
I was wondering if I can update my windows 8 which came pre-installed to 8.1 without going to the store and waiting for it to be downloaded.
Is there any ISO online where I can readily download the image and update it? Its a HP laptop.
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Oct 23, 2013
Why doesnt windows 8.1 update show up in my windows store?? I have installed all updates in WU. And i run w8 pro, legal activation with an MAK key.
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Jun 19, 2014
I have a system I built with Windows 8.0 64-bit. I have a legitimate product key, 8.0 discs and an 8.1 with update disc from 53564-murphy78-s-Windows-8-1-Server-2012r2-with-Update-MSDN-iso-files
I do NOT want to update through the Windows Store.
I was under the assumption that I would run the update disc, enter my product key and it would update my 8.0 to 8.1 automatically. Pop in my legit product key and it said it was for "another edition of windows" and to "try another key."
How can I update through the 8.1 with update disc I just burned?
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Oct 19, 2013
Getting 2 error messages. 1 for windows update, the other for the store. These are the messages:
Windows update 8024402F
Store 0x80072ee7
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Oct 20, 2013
my hp laptop is running 8 pro right now and i cannot find the 8.1 update in store even though all the updates are installed... i have included a screenshot of store.
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Oct 21, 2013
When i goto the Windows 8 Store to update to 8.1 I cannot find the Update at all
I am not the only one who cannot and would like to update.
Has the update been removed or simply no longer there?
Or am i doing something wrong? I have Windows 8 Pro 32bit
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Apr 9, 2014
After the 8.1 Update yesterday the Windows Store keeps automatically opening at boot. After I close it it will then re-open fifteen minutes later.
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Apr 19, 2014
i have recently installed windows 8.1 on a new extended partition while keeping my windows 8 in previous partition. do i need to install the store windows 8.1 update ? as shown in another thread this looks like it has the update
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Jul 9, 2014
I have a new XPS8700. I have been unable to download the Windows 8.1 upgrade from the MS Store. My first problem was a lack of Windows updates, which I did, and now I can see the 8.1 upgrade in the store. I can also download updates to other aps.
My remaining problem is a continual notice every time I hit download that I need to first log into an account with admin access. Best I can tell, this and other forums have shown me how to add Admin capability with the Command prompt. I even created a second account and did the same thing. Within the User Summary screen within control panel, both Users show "administrator". Yet I still cannot get access
I have tried "net user administrator /active:yes" as well as tried same with swapping my name for administrator
The actual "administrator" user cannot do anything within the App Store. That appears to be what is supposed to happen.
I'm another user with the same situation, it did not work, the direct download stated, does not work with this system.
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