Setup Installation :: Can't Update To Windows 8.1 - Unable To Connect To Store
Oct 23, 2013
I have a fairly new PC running Windows 8 and I can't seem to upgrade to Windows 8.1--There are a bunch of issues-
1. Can't connect to the Windows Store--tried everything here save the refresh, which I do NOT want to do.
2. Downloaded the 8.1 ISO and burned it to a disc--get the error message that 8.1 could not be installed--0x101-0x20017 error--tried installing with a clean boot, turned off antivirus suite, etc
3.sfc /scannow does not work.
So currently I'd like to forget about the store for the moment and continue updating from the downloaded ISO. I really do not wish to restore the computer and I have a lot of software I'd need to reinstall and this would take a long time.
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Oct 20, 2013
my hp laptop is running 8 pro right now and i cannot find the 8.1 update in store even though all the updates are installed... i have included a screenshot of store.
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Oct 21, 2013
When i goto the Windows 8 Store to update to 8.1 I cannot find the Update at all
I am not the only one who cannot and would like to update.
Has the update been removed or simply no longer there?
Or am i doing something wrong? I have Windows 8 Pro 32bit
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Apr 19, 2014
i have recently installed windows 8.1 on a new extended partition while keeping my windows 8 in previous partition. do i need to install the store windows 8.1 update ? as shown in another thread this looks like it has the update
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Jun 9, 2014
I have refreshed my windows 8, and now trying to install 8.1 I have installed all the recommended updates, but when i open the store an click on the 'Update to Windows 8.1 for free' , nothing happens. the icons gets the click, since it animates, but i don't see any options to download or do anything ? is there an alternative way to install 8.1 over 8.0
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Jul 10, 2014
I am having a hard time upgrading from windows 8 to 8.1, I have tried installing through the store, installing using the files downloaded by the store (copied them before they were deleted) and they all give me an error. The errors are as follows:
installer using key: This key does not work with this version of windows 8 (using Professional 64-bit, tried 8 and 8.1 key but neither work).
Installer using ei.cfg file: Setup failed to authenticate the product key (or similar, it is set to professional so this should not be an issue).
Store: just says setup failed.
The first time I tried updating, the installer froze and did not complete so I had to re-start, could this have something to do with the issue I am experiencing? My specs are as follows:
Windows 8 Professional 64-bit
2TB HDD
16GB DDR3 RAM
Nvidia Geforce GT545 with 3GB VRAM
Realtek AC97 onboard audio
Intel core I7 3.2ghz quad-core multi-thread processor
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Nov 5, 2013
Updated to 8.1 by connecting to hi res montor and then been able to use win 8.1 later on netbook screen?
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Oct 22, 2013
I've tried for several days after several reboots, etc. I am running a Dell OEM version of Windows 8 on an Optiplex. It just sits at "Downloading" and when I hover over it it says "0% complete". Apparently I can't use the ISO because I need a key which the OEM version does not have. how I can get this thing to update?
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Feb 4, 2014
I am able to login to my computer using my Microsoft account but if I try logging into the Windows Store, installing any new apps or updating any of them I get random error codes that I have Googled and they don't lead to anything. I thought it might be related to security software (I use Norton Internet Security) so I tried disabling it and it didn't do anything. I have no viruses or any other kind of malware so why this is happening. I have updated my laptop to Windows 8.1 if that makes any difference.
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May 17, 2014
After entering a valid retail key into the installer located here I get the following error:
I have tried running the installer on another computer with the same results. I have also tried the netsh command and deleting the Panther folder. The problem arised after doing the trick to download 8.1 with a 8 product key and cancelling the 8.1 installer. It was working yesterday and this morning.
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Sep 5, 2013
Each time I try the Windows 8 upgrade assistant I get the following error: "We can't connect right now...Check your Internet connection and try again". Apparently, a number of people are having this issue
Steps to try and solve:
-Disabled AV and Firewall both software and the router firewall.
-Checked to make sure date/time was correct.
-Went to a different location so the IP address would be different.
-Tried LAN connection.
Tried on 3 different machines, both 32 bit and 64 bit. My key is a 64 bit key. At each machine, the key passes the check. But, I always have the same error. After each failed attempt, I deleted the folder:
"C:UsersuserAppDataLocalMicrosoftWebSetupPanther" where the upgrade assistant stores info about previous attempts.
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Jan 22, 2014
Bought new pc with windows 8.0 installed. Can't download windows 8.1 from store
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Oct 21, 2013
I have tried twice to update to 8.1 and both times the internet won't work. "Page can't be loaded"
I refresh and it goes back to 8.0 and internet works ? Why doesn't it refresh 8.1 instead of going back to 8.0 as I have to re-install programmes etc. Is 8.1 on disc?
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Nov 8, 2013
From Windows 8,trying to download Windows 8.1 from store. Am getting error code ox80070652. Have received all updates, according to computer message.
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Apr 10, 2014
I have tried updating my Windows 8.1 Pro (64-bit, upgraded from Windows 8 Pro) with the new "Update 1" (KB2919355) but it always fails with ERROR code 8007005 (or 80073712).
What I have tried do to fix:
Run WindowsUpdateDiagnostic (that e.g. removes files from C:WindowsSoftwareDistributionDownload and cleans Windows update history metadata info)DISM.exe /Online /Cleanup-image /ScanhealthDISM.exe /Online /Cleanup-image /RestorehealthDISM.EXE /online /cleanup-image /startcomponentcleanup
After all of this, still the update (KB2919355) fails
There must be something that Microsoft needs to fix, there are xxxxxxxxxxxx amount of similar complains and reports out there...
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Nov 6, 2013
I recently installed Windows 8.1 entreprise x64 (French), connected it to a new Microsoft Account (verified) but every time I open the Store it shows this screen.Sans titre.png... I've tried :
- wsreset.exe
- powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml
- Changing Microsoft account
but nothing works. Use "Reset windows without deleting files".
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Jul 17, 2013
I am having a problem with my windows 8 gaming computer. all the metro apps that are on my pc can't access the internet. mail, store, weather, news, finance and metro IE. desktop IE works fine, as that is how I am posting this. I noticed this happening after I had a ZEROACESS virus infection, and I removed the virus with Hitman pro beta. I also ran sfc /scannow and It found corrupt files, but was unable to repair some of them.
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Aug 8, 2013
I've been using Windows 8.1 Preview and today I decided to load up the store and the store won't connect to the internet. Other apps work just find but the Store won't connect to the internet. It shows I have 28 updates to install from the store but when I click on the store icon just takes me to the can't connect to the store try again later.
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Oct 17, 2013
Because it does not contain enough free space. Clearly I have enough free space... [URL] ....
What should I do? I want to do a dual boot, so I can keep Windows 7 in case I don't like 8.1...
I formatted and deleted that partition and I tried again with 201gb, and no luck. [URL] ....
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Apr 21, 2014
Recently I upgraded my wife's Dell All In One from Windows 8 to 8.1 by going to Microsoft Store and selecting the upgrade panel for 8.1. It went smoothly even if slowly. I then tried doing the same thing for my Asus Q200E Laptop.
When I went to the store all I saw were apps for ASUS. How can I get to the real Microsoft Store to get the 8.1 upgrade?
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Apr 20, 2014
I have been trying to update to windows 8.1 but keep failing. It tells me that I need to install the latest updates however I can't seem to do this. These are the updates required
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Oct 18, 2013
I am currently on Windows 8. I am trying ti update to 8.1. I went to the store and hit download. The download started and got to 50% then a message said 'installing preparing your pc'. About 15 seconds after that it starts all over downloading. This has repeatedly happened for the last 14 hours. I have restarted and shutdown my pc and when I go back to the store and hit download it says it is downloading. I tried to cancel the download without success. I then went back to download again and it tells me app has been installed.
P.S. Are there any other ways to do the update besides from the store?
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Oct 18, 2013
Machine is an Acer Aspire laptop, i5 processor, 4GBRAM. Shipped with Windows 7, have been running Windows 8 on it for over 6 months now.
Certain updates from Windows Update simply will not install, it says "Failure configuring Windows updates. Reverting changes". These updates are the ones that will allow me to update to 8.1 via the store.
Upon scouring the internet, I have tried many fixes, including a slui.exe activation, running a DISM cleanup, running sfc / scannow, disabling all non-Microsoft services from msconfig, running the SURT tool.....
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Apr 24, 2014
Upgraded to Windows 8.1 from Windows store. Can't use refresh or reset anymore.
Installed Windows 8.1 trial. Can't use Windows 8 OEM key to activate it.
Attempted to install windows 8 from Microsoft site, so I could use my Windows 8 OEM key, however, won't accept key on site because it says it is not a retail key.
How can I get Windows 8 back on my computer, activated with my OEM key?
If I do that then I guess I can upgrade it again from the Windows store to Windows 8.1.
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Jan 13, 2013
I have Windows 7 64 bit Ultimate installed and activated. I am trying to upgrade to Windows 8 and the upgrade assistant tells me it needs at least 2gb when I have 8gb and Windows 7 sees and knows I have 8gb
I am thinking it could be my bios, but it's already at the latest version
Here are some photos from my bios, so you can tell me if there is anything I need to enable.
These are photos from my bios. I need to change to get this to work.
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Jan 24, 2014
bought Win 8 for a Win 7 Dell laptop in Jan. 2013 and have happily used Win 8 for a year. I have a Win 8 backup disc and valid license key.
I decided to update Win 8 to the free Win 8.1 a few days ago and went ahead with the download and installation of Win 8.1. However, after a seemingly successful installation, set up and login, a simple reboot resulted in no longer being able to boot. I can boot to safe mode but cannot boot properly no matter what I do.
There is no specific error message when I reboot, the OS simply fails to reach the login stage and reboots again. It then opens the 'Failed startup' page asking if I wish to use advanced options or restart.I tried turning off all non-Microsoft software like AVG, Comodo, Samsung Keys, etc., but it didn't solve the issue.
I also noticed that Safe Mode boot fails when I attempt to boot to 'Safe Mode with Networking' but is successful when booting to simple 'Safe Mode' or 'Safe Mode with Command Prompt'. I have attempted to burn the Win 8.1 disc as described on this site but from a Win XP system which according to the download software is not possible and unfortunately I do not have access to another system.
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Jul 31, 2014
I own a Lenovo Y580 Ideapad that came with Windows 8 preinstalled, so I was never given a license key or CD, and I am trying to use the SSD as my main drive by doing a clean install of Windows 8 there and then copying over any other files I want from my HDD.
I downloaded a Windows 8 iso file and verified the hash so I know it was a clean file. I burned that iso to a flash drive using Rufus, following all of the instructions in this post: UEFI Bootable USB Flash Drive - Create in Windows
When I attempted to boot from the flash drive my computer would hang at the Lenovo start up screen (black screen with Lenovo written on it) and then start flashing on/off every 5 seconds for a minute or two and then hang at the start up screen once more indefinitely. It would not let me F2 to BIOS when I turned it on or F12 to Boot device selection.
So, I formatted the flash drive and then followed this post: Create Bootable USB or DVD with Windows 8 ISO Once again, no dice. Same problem. I tried putting my HDD as the very last boot option, enabling Legacy boot mode, etc etc but still haven't been successful. The iso I used was an x64 Windows 8 (core I believe? Just regular). I am currently downloading the 8.1 iso to see if that will work.
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Jul 16, 2013
I just found that 8 doesn't come with WMP what the heck is Microsoft thinking !! Music is really one of my passions and now I find I cannot play CD's with 8 -
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Apr 14, 2014
I created a setup USB with the ISO of Win 8.1 and its now out of date after the Spring Update 1. With XP you could slip stream service packs and updates. How I can incorporate Update 1 into Win 8.1 Setup USB stick?
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Jul 20, 2014
I'm getting ready to re-install Windows 8 on a laptop. I have a Windows 8 OEM disc that I'd like to slipstream Windows 8.1 Update 1 into so I don't have to spend extra time downloading Windows 8 updates before having to download Windows 8.1 and then all those updates. I'd like to be able to just install Windows 8.1 with all the current updates included.
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Jun 21, 2013
I installed windows 8 pro and here are the issues I am having.
Every time I install (Pro Disk) when it finishes and restats, it goes right back to the beginning of the install Once I can get it installed, once the first screen spins, it stays black, but if I sleep and wake it, it goes right to the sign in screen-weird.
Then, it says no updates have been searched or ever installed, when I search I get the Error Code 80248007 cannot update.
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