Unexpected Error During Download Restart
Nov 26, 2009
I bought the Windows 7 professional 32 bit, done step by step guide to change from XP. Installation went well in the custom installation-message appeared for the computer to restart to complete installation. Windows 7 screen appears and the thoughts are that it had installed. "The computer restarted unexpectedly or encounter an unexpected error windows installation can on proceed to install windows click "ok" to restart the computer and then restart the installation." I called the company support (Pugh) and was advised that the fault is possibly due to the dvd disk running of an external usb hard drive I had to go to Bios settings to rearrange the boot order. I have no access to Safe mode for my keyboard/mouse mouse would not select any options in menus.Just upgraded my memory-Ebox hard drive. Cable into the VGA in. Even if I can just somehow get access to XP again. Have a restore CD but it is for my Dell laptop.
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Sep 22, 2009
I attempted to install Windows 7 x64 RC version on my new desktop, and about 20 minutes into the "Complete Installation" section my computer crashed for a reason of which I'm not aware (I saw a blue screen with writing for about a second or two before my computer restarted). I now get the following error after windows attempts to "start services":
"Install Windows. The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation".
I've now clicked "OK" about 10 times, with my computer restarting properly each time, and the same error pops up every time.
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Sep 19, 2012
I'm in the process of scrolling the page using mouse wheel (either browser, or microsoft word document, etc) the screen blinks for a fraction of second, and the whole system shuts down as if somebody pulled the plug out, and then immediately restarts showing dialogue of whether I want to start windows normally or in the safe mode.
I have looked in the event logs but the only thing it tells me there is that there was an unexpected shutdown. The same in that reliability place.
how I would diagnose it? I cannot replicate it at will, as it only happens occasionally when scrolling, at other times scrolling is fine and does not produce this result. The system is Windows 7 enterprise 64bit, the mouse is Microsoft bluetrack technology
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Nov 15, 2011
when i click format a 150 gb partition space in disk management option i recieved the following message "An unexpected error has occurred. Check the System Event Log for more information on the error. Close the Disk Management console, then restart Disk Management or restart the computer". and the drive does not appear like other drives in MY Computer?
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May 19, 2012
I get this error using both a HOme premium DVD and using the HDD on this system ... best I can tell it is not giving me options about what sort of boot to attempt. Not sure the hardware is healthy but there are no removable devices present [that is no sd card, no usb thingies plugged halfway in, just the dvd drive which is either empty or with the Windows 7 disc, depending on attempt]
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Feb 19, 2010
It's running Windows 7 Pro x64. When I attempt to start it up, it starts up the Windows Error Recovery program, suggesting that I launch Startup Repair, and allowing me to start Windows normally. In both scenarios, I get the same error.When I start normally, I get the Starting Windows text, then I get a solid white bar with Windows is loading files... above it. It fills up halfway, then I get Windows Boot Manager error 0xc00000e9: An unexpected I/o Error has occurred.This computer is a stock Dell Inspiron 530s, with no new hardware devices added or removed in recent memory (other than starting from a USB stick once or twice, but not since I installed Windows 7 Pro x64 on here).How should I proceed?hould I plug in a USB stick I have Xubuntu 9.04 on and backup all his files before I do anything?
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Aug 11, 2010
I recently switched out an older Netgear router for the Netgear WNDR3300. I have a 1TB WD MyBookWorld connected via ethernet to the router. Ever since the router switch I have been having two specifice issues:While uploading videos to Facebook, the video will upload anywhere from several MB up to over 100 MB, then stall, saying it's still uploading but trust me, it isn't. I can copy files/folders from the networked hard drive to my computer flawlessly, but when I try to copy files/folders from my computer to the networked hard drive, it copies anywhere from a few seconds to maybe a couple minutes then stalls out, giving the error message: "Network Error. There was a problem accessing [\SERVERFOLDER]... Make sure you are connected to the network and try again." with Retry, Skip and Cancel. When cancel is pressed it gives: "An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem. Error 0x8007003B: An unexpected network error occurred.
Other useful information: on the new router, the WNDR3300, if I use WEP security, I can copy files/folders to the hard drive, no problem. However if I try to use WPA/WPA2, the abovementioned problems occur. I would use WEP and just forget the hassle, but WPA2 is much faster and more secure, so I really want to get this fixed.I also believe the two problems are somehow related, considering they both involve working for a few seconds to a few minutes, then stalling and failing. Could this be somekind of authentication or something to do with WPA/WPA2 that I'm doing wrong?
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Nov 4, 2009
I'm trying to install windows 7 onto my HP 6710b laptop. But keep getting same error come up. (this also happens with 2 older hp laptops I have!) From start of boot with disc I get the following... Windows has encountered a problem communicating with a device connected to your computer. This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer. If you continue to receive this error message, contact the hardware manufacturer.
Status: 0xc00000e9
Info: An unexpected I/O error has occurred.
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May 28, 2012
I have a Toshiba Satellite C660 and it is failing to start up. A few days ago i was on my laptop and i turned it off, the next day when i turned it on it came up with an option to chose " launch start up repair" or "start windows normally" but when i chose either the same error message appears after 2-3 minuets of waiting.The error message says:"Windows has encountered a problem communicating with a device connected to your computer.This error can be caused by unplugging a removable storage device such as an external USB drive while the devise is in use, or faulty hardware such as a hard drive or CD- ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.If you continue to receive this message, contact the hardware manufacturer.
Status: oxc00000e9
Info: An unexpected I/O error has occurred."?
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Jul 2, 2012
Well July 1st when I woke up I found that my computer restarted and said that it recovered from an unexpected error and I sent the data to Microsoft and they gave me this solution. Solve a problem with your PC. You received this message because hardware or software on your computer caused Windows to shut down unexpectedly and restart. This is a serious problem, commonly referred to as a stop error. If you've received this error more than once, we recommend that you do the following:
-Back up your files to avoid data loss in case of a complete hardware failure.
- Contact the original manufacturer of your computer to determine the specific component which is failing.
How do I find my computer manufacturer?
- Click the Start button , type msinfo32 in the search box, and then press Enter. Your computer manufacturer is listed as the System Manufacturer in the right pane of the System Information window.
- Click to go online to see contact info for most computer manufacturers
- Additional technical info
Although we know the problem is caused by a hardware component, the error report doesn't contain enough info to tell us the specific component. It's likely that the problem is being caused by one of the following computer components:
- Random access memory (RAM)
- System board
- Central Processing Unit (CPU)
- Power supply
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Aug 23, 2012
It doesn't have a recovery partition so I've burned the ISO and planned to use the Key on the OEM sticker on the bottom of the machine. However, when attempting to boot from the DVD I burned (got the ISO file from mydigitallife.info) the screen shows me the "Windows is loading files" then immediately gives me the following error.Windows has encountered a problem communicating with a device connected to your computer.This error...
Status: 0xc00000e9
Info: An unexpected I/O error has occurred
I ran chkdisk /f with no bad sectors...I am at a loss here? I've also run AVG's Rescue CD to second check my guess that the hard disk is fine. I am not 100% sure that the CD drive is perfect, but also haven't had any issues running anything from the CD while in Windows either that I know of?
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Sep 25, 2012
So I noticed a cool AeroGlass theme and wanted to install it.. apparently the patch software was only suppose to work on Windows 7 Starter.. I have Windows 7 Pro 64bit..When I right click on personlize I get an error window that says Explorer.exe at the top and Unexpected Error for the error message.I did some searching my system for and I found the following log from the patcher software.. Here is the info in the log:[CODE]
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Aug 23, 2009
I'm attempting to do an upgrade/update install of Windows 7 Professional over Vista Business. Everything checks out with the update advisor, the anti-virus and anti-spyware programs have been turned off (I have, however, left the Windows home-grown firewall on), but shortly after the temporary files have been copied and the setup begins, I received a dialog box saying that an unexpected error has occurred and that I should retry the installation.
My system is multi-boot with the first partition for Windows XP Professional, the second with Vista Business, and the third and fourth with OpenSuse Linux. I'm trying to upgrade/update the Vista partition. SP1 has been installed for Vista, and all of the updates contained in SP2 have also been installed.
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May 3, 2012
Windows has recovered from an unexpected shutdown. A problem has caused windows to stop working correctly. Windows will notify you if a solution is available.This happens multiple times a day... generally in the background.What do you recommend? All my drivers seem to be OK in the Device Mgr.
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Jul 3, 2012
I am not computer savvy when it comes to these sorts of things. The heading states it all and am wanting a bit more of an insight at any problems that may be occurring etc.. Also, as of late I have noticed that my DVD player refuses at times to read a DVD movie or game title, and only after a few open / closes it seems to work. - x86 (32-bit) or x64 ? Windows 7 Home Premium 64 bit - the original installed OS on the system? As Above - an OEM or full retail version? Retail Version
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Feb 20, 2012
I had encountered problems with my laptop and wanted to start a fresh so I tried to install windows seven again and got all the way through the installation up until the completing installation phase then after about fourty minutesi received an error of what I beleive said windows has encountered a problem restart the computer and restart the installation and when i tried to boot I got an error after the setup is starting services screen that says the computer restarted unexpectedly or encountered an unexpected error windows installation cannot proceed, and when I restart I get stuck in this loop, I have my bios set to boot from cd drive but if I do not press any buttons it shows four different windows 7 listed, I am completely stuck in what to do, i have a dell Inspiron N5030. Im a bit of a computer noob so no jargon please, sorry if I have put this thread in the wrong part of the forum.Pretty much I'd like to know how to get rid of the 4 windows 7s and Make a fresh from my windows disk
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Oct 28, 2011
I'm writing this for a friend because he now cannot get into his Win7 computer after defragmenting his hard drive. The computer acts like it going to start up, but then an error comes up say "computer restarted unexpectedly or encountered an unexpected error".He has a back up disc, but still gets the same error when trying to use that. He cannot even go into repair mode when pressing f8.He does not have the original disc because it was preinstalled on his computer.
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Dec 25, 2012
I opened up my PC today and went to install windows 7. It told me it was ''installing devices'', this lasted for about 15 minutes so I restarted my pc. Windows is now giving me an error ''the computer restarted unexpectedly or encountered an unexpected error.Windows installation cannot proceed. To install windows, click OK to restart the computer, and then restart the installation''.But when I restart my PC and click run windows normally, it just gives me the same error.
i5 ivy bridge 3570
8gb ram
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Oct 25, 2009
Last night after all the troubles with getting W7 Pro 64bit installed, I finally managed to do it using a USB.
This morning I start installing all my programs and I noticed that my "Windows Experience" number was 1.0. I assumed this was down to it not recognising my graphics card (Geforce 9600M GS).
I downloaded the drivers from Nvidia and installed them. Upon restarting, I received an unexpected error message giving me the option to repair the problem or run windows normally. The latter just caused the machine to restart everytime it was chosen, and the former took the system restore window.
Upon doing this it managed to get me back to the desktop and everything seemed fine. I tried installing the drivers again and it led to the same problem.
By this point I decided to try and reinstall windows from my USB stick. I performed the first section of this, it started on its own as its supposed to, and began trying to complete the installation. At the point where it said "Setup is starting services", a warning appeared saying:
"The computer restarted unexpectedly or encountered and unexpected error. Installation cannto proceed. To install Windows click OK to restart the computer and the installation."
Sure enough, clicking OK leads me to exactly the same message.
After getting sick of this I tried installing W7 for a third time and exactly the same thing happened. Now I am stuck with the choice of 3 Windows 7's on boot, all three leading to the same error.
I am completely lost, can anyone help?
Specs - 1 year old Samsung R560 Core 2 Duo 2GHz 250GB Formerly running 32bit Vista 64bit W7 Pro
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Dec 23, 2011
I have had an HP Envy 14-1110nr for just under a year now and suddenly it has been giving me problems the last few weeks. It started with a couple of hangs or random crashes over the first week. After 2 or 3 of those, the computer simply wouldn't start up. Every time I would turn the laptop on, it would get to a certain part, give me the following error and then restart, over and over.
"File:\boot\BCD Status: 0xc00000e9 unexpected I/O error has occurred�
Nothing seemed to be working, and then finally last night I started getting errors from just about everything saying that my HDD was rapidly failing.SMART HDD Error 301 Intel Rapid Storage Technology gives me a warning saying something is wrong with the HDD.Microsoft also gave me an error saying that the HDD is at risk and to back up my files immediately.After doing one final test I was able to get the boot problem solved, at least it seems to be fixed for now but the errors are persisting. Could all of the errors that I'm getting because of that boot or is the drive really broken? Chkdsk shows absolutely nothing wrong with the drive at all, no bad sectors, nothing. Could it have something to do with the boot error that I was getting before or is it likely really damaged?The HDD in question is a Samsung HM640JJ 640GB.
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Nov 11, 2011
i've been getting bsods for the past couple of months. i'm running windows 7 professional x64 on a one-year-old sony vaio vpcs12c7e laptop. it's the original os which came installed on the system, and i've never re-installed it. the bsods all share some basic features:
they're all 0x0000007f unexpected_kernel_mode_trap errors (see attached dump files). they all happen when watching content online (usually adobe flash based, such as Internet) though occasionally offline when using vlc player. they all happen seemingly sporadicly - either thirty seconds or two hours under the above conditions.
the bsods also occur more instantaneously when streaming high-quality videos or multiple files at once. they started happening directly after i inserted an empty usb memory stick from a friend into my laptop. i can't recall the make or model of the usb stick. anyway, here are the dump files.
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Apr 30, 2012
I have a yellow triangle on my laptop that says I need to troubleshoot it. When I open the devices and printers and click on troubleshoot laptop I keep getting the error message 0x80070057. It says "An error occurred while troubleshooting:"An unexpected error has occurred. The trouble shooting wizard can't continue.
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Nov 12, 2012
I am running a 3 year old Sony Vaio, Win7 Sp1, home edition and recently it has been shutting down randomly (not restarting) when I am running games (99% of the time I am on the laptop is when I am running games So I cannot say if this shut-down issue will or will not occur if I just kept the system idle). I have never had this problem until a few days ago when I experienced a BSOD (which happened to me before so I thought it was no big deal), and from that point my laptop began to shut down randomly (just crashes, no BSOD), sometimes within a few minutes, sometimes after a few hours of use.
"WhoCrashed" failed to generate any reports (I ran the crash test, it works fine) and after checking my computers event viewer, there was multiple occurrences of the "event 41 Kernel, Windows was rebooted after an unexpected shutdown" critical error. I browsed the internet looking for possible causes of this, and have taken the following actions:
1. Sending in my laptop for repairs (new thermal paste and heatsink cleaning), the core temp when running games tops out around 60-65C which is nowhere near the level needed for a overheat shutdown
2. Testing my GPU temp, (around 50-60C) once again no where near the level needed for overheat (I am running a Nvidia Geforce GT 330M with updated drivers)
3. Multiple Chkdsks
4. Checked system, power, performance, battery etc with Vaio Care
5. Tested it unplugged and plugged on battery
6. Toning down my power plan's maximum processor usage, changing system cooling policy
7. Reinstalling service pack
8. Cleaning out registry with CCleaner
9. Planning on doing a memory test
After all this, the problem still occurs. I am not sure if it is a hardware problem or something else I am probably going to do a repair install on WIN7 to see if that will fix anything.
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Apr 17, 2012
I have a Windows 7 Home premium x64 OS and it has been giving me more and more problems. I've ran virus scan on AVG and Windows security and came up with nothing. I've tried msconfig and disabling all non-windows services from starting and still nothing has worked! Windows Live ID Sign in use to start after I had to manually start it (even though it was set for automatic), and now it won't even start at all, giving me the error it didn't respond in a timely fashion. My windows task manager doesn't respond, and my system restore gives me an error saying "A volume shadow copy service component encountered an unexpected error".
The problem seemed to start when my web browser would start to not load pages. Then my printer wouldn't work because the "printer spool" service wouldn't start, then of course the hardware and devices in the control panel wouldn't load. After resolving that by manually starting the bluetooth service, the Task Manager stopped working, and the "printer spool" service failed and would not stay started. My start up speed has seemed to have hit a brick wall as well, I've ran start-up repair to no avail. This is my build as copied from newegg.com:
ASUS P6X58-E PRO LGA 1366 Intel X58 SATA 6Gb/s USB 3.0 ATX Intel Motherboard
EVGA SuperClocked 01G-P3-1461-KR GeForce GTX 560
CORSAIR Enthusiast Series TX750 V2 750W ATX12V v2.31
Intel Core i7-950 Bloomfield 3.06GHz LGA 1366 130W Quad-Core Processor
G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1066
Microsoft Windows 7 Home Premium SP1 64-bit
Western Digital Caviar Green WD10EARX 1TB IntelliPower 64MB Cache SATA 6.0Gb
This computer was quick as can be when I built it, and had had no problem with it whatsoever until now. I can't think of any program that may be messing with it, I've gone through my installed programs and startup programs and nothing to me is out of the ordinary.
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Mar 15, 2011
I was unable to go on the internet for some reason.So i tired to use a trouble shooter.Then at one point it says "an unexpected error has occurred.The trouble shooting wizard can't continue"
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Jun 30, 2011
My neighbor has just brought around his desktop saying he tried to load Win 7 over a Vista installation, now he says he cannot install Win 7 and Vista appears to have gone. When I fire it up, I get a screen saying "starting Windows", this then goes to a window saying "Setup Starting Services" which then comes up with the message: "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click OK to restart the computer and then restart the installation"What has happened is: he has tried to install an upgrade version of win 7 that is meant to upgrade from the starter edition of Win 7 which he did not have installed and in doing so Vista has been wiped, but before I tell him this I am looking for a confirmation of my diagnosis, does this theory sound plausible? bye the way he does not have a Vista installation disk either!
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Dec 13, 2012
Last night my computer was working fine before I left it on and went to bed. This morning I go to turn on the monitor to check my email and I see a windows setup screen with this error message:"The computer restarted unexpectedly or encounted an unexpected error. Windows installation cannot proceed. To install windows click "OK" to restart the computer, and then restart the installation."I have browsed some questions and answers about this error message but from all I have seen all individuals with this problem encountered it while they were reformatting or reinstalling windows 7 on a new computer. This just randomly happened to a working computer out of the blue. I'm not certain if there was a power surge but we do have surge protectors and our other 2 computers work just fine.I tried one solution of hitting Shift+F10 typing into the black command box "regedit" then going into the folders and changing the childcompletion from 1 to 3 in order to install windows. The problem is will uninstalling windows again wipe out my hard drives?
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Apr 5, 2012
my laptop wouldn't start up and came up with an error. I went back to windows when it was first purchased so I wouldn't lose my files too. Now when I start up it says "Setup is starting services" and after about 5 seconds it comes up with the error:"The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation."The problem is whenever I click "OK" and it restarts it just comes back with the same error. It used to be a different error, Windows could not complete the installation for some reason that I cant remember. That also put me in this boot loop.I just want to find out how to fix this so I can go back to all my files that are very important. I cannot lose these files or my life will be over!
Specs:
Acer Aspire 5742G
Windows 7 home premium 64bit.
8192mb memory
128mb video memory
Intel core i3 M380 @ 2.53GHz
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Jun 26, 2010
I was installing Win 7 Ultimate 32 bit onto my PC, and it went great at first, but when it came to "starting services", it popped up a box and said "the computer restared unexpectedly or encountered an unexpected error..." so I pressed "OK" then, the computer restarted and resumed to "starting services" and wants me to click ok for restarting...i can do nothing, cuz when the PC starts it shows only the DELL thing and straight into the installation....
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Jun 30, 2011
i am trying to install an application that time i got an error "The installer has encountered an unexpected error installing this package".
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Jan 11, 2013
I never ever had this issue with Outlook Express. Suddenly, after I tried to delete some messages, I get the above error. I tried to move the messages to my deleted folder, nothing. I tried to move the store folder to another directory, nothing. I even uninstalled and uinstalled Windows Live, same thing. No success.
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