How To Diagnose What Wrong With Upgrade ?
Nov 2, 2009
I attempted to upgrade my Vista Ultimate x64 to Win 7 Ultimate x64 yesterday and the upgrade process failed.
The install rolled back to my Vista install and all is good, but I really want to upgrade to 7 (and not do a clean install)
Can anyone help me out with how to diagnose what may have gone wrong with the upgrade? Is there an install log file somewhere that I can have a look at to discover the problem?
I think I may know the source of the problem, but would like to confirm it before moving forward.
The upgrade did tell me that my Silicon Image RAID controller may not work properly after the upgrade. But I don't have any drives connected to it. My system drive is a RAID 0 array on my Intel ICH8R/ICH9R SATA RAID controller.
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Aug 10, 2011
keyboard keys 1, 2, 3,...0 & shift to get characters above them display wrong characters - the ALL display the same, & it's always the last other key typed.dell inspiron 530 core 2 quad 6600. what caused this: had vista 32 bit home premium, upgraded to 7 home premium. it takes ONLY usb keyboards tried 2 diff ones that work perfectly on my 2 other desktops. what's even more weird, go into ease of access center & put onscreen keyboard up, IT WORKS FINE! in addition, i accessed it through team viewer from my laptop, TYPES THE #'s FINE! i'm very knowledgeable with PC's as i refurb for resale - tried re-installing drivers, triple checked language & regional settings.
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Dec 6, 2012
Keyboard laptop writes wrong letters for wrong keys
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Nov 10, 2011
I bought a used PC as a backup for my kids when they come home. Seems to work fine but one in a while will shutdown by himself and restart. PC is an HP Pavilion a6318
- I did pass the memtest with no fault for a complete day
- I did check the inside, there is no apparent accumulation of dust
- I did test the hard disk and no fault found
- Fans are running. No evidence of overheating
- Did a Virus and Adaware test
What other test could I execute?
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Oct 25, 2011
I have an HP laptop. It has been randomly locking up for weeks now. It now will boot completly then lock up couple minutes later. The wifi also stops working randomly. I troubleshoot it and sometimes it starts working again. But now the crashes are all the time now. Where should I start?
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Oct 22, 2009
Over the last few days I have been getting random and very intermittent BSOD's for the first time with Windows 7 x64.
Each BSOD during the memory dump before rebooting was making a reference that it couldn't start up my video driver or something in that nature. I have a nVidia evga 9800 GX2 with 190.37 drivers.
After a BSOD this morning, same reference as above, windows rebooted but resolution was 640x480, a quick look under device manager showed both GPU's on my 9800 GX2 had been stopped due to a problem with exclamation marks beside them but oddly I still had a display.
After the next reboot, I couldn't get into windows anymore. Not windows 7, or XP, or leopard (I am Triple Booting) I CAN however get in via safemode but my troubleshooting is not revealing much cause in safe mode, those drivers are naturally disabled.
The event viewer under administrative tools, showed a kernel-power reference during my last couple BSOD's which I believe is just me hitting the reset button when the computer was freezing up. There are no other critical references.
My initial thoughts is that something in the video card was slowly beginning to go, hence the casual BSOD's over the past couple days and now that's it. BUT the odd thing is that ALL the LED's on my video card are showing correctly, ie, if there was some kind of internal problem, there are a couple of them that should be showing red or yellow, but they are not.
Anyone have anyway of diagnosing that it is indeed my video card that is failing? Could it be the motherboard? Also, in safe mode in Windows 7, I tried reinstalling the 190.37 drivers but no changes.
Thoughts? Questions?
PS - I have tried startup (repair) and I have tried restoring to an earlier point. No changes. I am still in safe mode.
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Apr 19, 2012
I've had a computer running rock solid for about 18mths. I've just used ~70% of it's parts to build a new computer for my dad and since then he's been experiencing constant BSODs. The computer is running a freshly installed over-the-counter bought OEM copy of Windows 7 Home Premium x64 which is up to date as of last week. It will run fine for an unpredictable length of time between 15mins to half a day then BSOD. Sometimes it will then get stuck into a "crash-reboot" cycle and he will have to hard power it off.
The computer is less 18mths old. The parts I have been using confidently over the last 18mths are as follows:
- MOBO: Gigabyte P55-UD4
- CPU: Intel i5 750 quad core (never overclocked).
- RAM: 2x(DDR3 2GB G.Skill 1333mhz)
The new components we installed are:
- GFX: Asus ATI HD5550
- HDD Sata 200GB Baracuda
- CD Drive: LG DVD writer on an IDE ribbon
- PSU: Antec VP450P 450w
I initially had an old install of Windows 7 on a 120GB Sata drive but when he started getting issues I installed a brand new OEM Windows 7 on the Sata 200GB and even changed the Sata cable. It ran fine for a day then started up again. From what I could see none of the crashes pointed toward gfx drivers - however I've noticed CPUz will only tell me that it's a HD5500 series card and gives me no other info so maybe it isn't being recognised properly . The only other thing to change was the PSU - which admittedly is a budget one (but from reviews should be reasonable) from deduction it's the only thing I can put it down to.
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Feb 6, 2013
So one of my friend's laptop had been acting slow, and I took a look at it and I cleard out some applications but it was still going bad. it turns out the hard drive had to be replaced, so he sent it in under warranty. I reinstalled Norton 360 and Office for him, and helped him reinstall some of his games.Then i found out it was acting slow again, and was practically unusable for gaming!He's coming down this weekend, and I plan to take another hack at it. But I don't know what the cause would be. it's a new hard drive with a new factory image. I suspect that the new hard drive might be faulty, but I don't know how to test it. I do have some spare hard drives around that I could install, but I'd like kto know what testing processes or programs I can use to better diagnose the problem.
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May 21, 2011
I have a new Dell Unit XPS 8300 and when I got it, I had to put in a password in a "boxed" area before I started windows. I since removed the password, and now I want to put it back in a "box". When I boot up, I get "password or name incorrect" then i hit enter, then I can put in my password. I just want a "box" like it was before.
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May 7, 2011
I am trying to do a clean install of my brothers old xp pro laptop. I have done this many times but for some reason it does not want to work today. I have the boot sequence set to dvd drive, I inserted the disc and it acts like it wants to boot the white line just blinks but then the laptop starts it boot up like it couldn't read the disc. But after it gets all booted up it shows that their is an xp pro disc in the drive?
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Jul 3, 2012
My SSD was running on a wei score of 7.8, i have done nothing recently to cause this to change but i checked up on my wei score recently and suddenly its back to 5.9 .I discovered the problem is that in the detailed analysis, and its reading my HDD as the primary hard disk.I refreshed the wei and it still comes out as 5.9, i have no idea why this has happenedthere is no reason for it to have happened as i have changed nothing as of recent. So basically my question is how do i make wei read my ssd instead of my hdd as the primary hard disk like it was before?
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Nov 13, 2009
i recently reinstalled my win 7 into the final version and i get this problem . 4gb(2.96 usable) confused ..i dont understand what that means.
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Feb 22, 2012
[code] On CPU ID (ver 1.59) the max bandwidth for both the RAMS shows only 667MHz. Is this because the PC is idling/ not doing RAM intensive tasks or something else? Im not sure under which Category/sub- category this comes under.
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Aug 27, 2012
When I start my computer I get a bunch of error messages. Multiple things not working. I've seen a few similar issues posted here and I've tried the suggestions but they didn't work. I've tried running maintenance tasks, but they crash in the middle (related to the error messages I think). I also had the problem of whenever I started my computer or opened it, the internet would shut off. My screen would blink off and then on. I've checked for viruses, run multiple anti-spyware, and tried restoring my computer.
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Feb 5, 2009
I originally had Vista Ultimate x64 and Windows 7 x64 dual booting fine.
I had a problem with Windows 7 - my fault- needing me to restore an Acronis backup.
I still am able to dual boot but Windows 7 now uses the Vista boot up sequence up to the Welcome screen, i.e. it does not show the sexy new dots morphing into the Windows Logo.
Any ideas where to look for an answer.
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Oct 31, 2009
So I've decided that I want to use a Western Digital VelociRaptor 150GB for my Win 7 OS C-drive and my WD 500GB drive as my E-drive for files.
The problem is that I thought of this after installing it on the 500GB drive.
Will it be okay to reinstall on the new drive if I delete Win 7 on the old one?
If so, is it pretty simple to reformat a drive with an OS on it?
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Jan 15, 2013
I've got a question. I have a computer running windows 7 64 bit, Home Premium.The computer name is "Laptop", verified in Computer -> Properties. I have another computer whose name is "Machine-A". For some weird reason, whenever I do "ping Machine-A" on the command line, it would return pinging from 127.0.0.1 . Why does it think "Machine-A" is the computer name?I did "ipconfig /flushdns", and didn't work.Then I did "ipconfig /flushdns" then "ipconfig /registerdns" and did not fix the problem
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Nov 19, 2009
I recently installed Windows 7. I have a D-link DIR-615 wireless router in my living room and my computer has an adapter in order to connect to the internet. I had Windows XP and didn't experience any problems before. The problem is that when i typed my network password in (using windows 7), it said that the passphrase was wrong. I reseted my router and used the password and it worked just fine, so i dont think that its the router's or the adapter's fault. When i turned my PC on the next day, i experience the same problem. I cannot connect to my network. I was never asked to put my password in again to connect to the network when i was using XP and i cannot reset my router every time i turn my pc on cause there are other people in the house that are using the network. Other computers, laptops and my iphone can connect just fine.
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Sep 22, 2009
im not extreamly smart when it comes to hardware, and whats in my pc and such.... but i do know that i have 5 gigs of ram, although it only says i have 3.0 and 2.75 availible... help?
running windows vista 7...
and please, somone tell me how i would find the true amount of ram my computer has... not how much 7 thinks i have.
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Jan 2, 2011
i think i entered wrong serial for windows 7 then it doesnt enter to windows what a problem
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Feb 11, 2012
I set my windows clock to the right time zone, but the time is waayyyyy off. What is wrong and how can i fix it?
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Feb 22, 2012
I bought a copy of Windows 7, one pc worth and I installed it to my 32g SSD by accident. I have a 500g HDD just sitting there wishing it had Windows 7 on it and I am curious how I can resolve this situation. I bought the SSD to put my game on it and run it much faster
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Mar 19, 2012
I live sometimes in Finland but am American and need MSN installed in ENGLISH. Right now it is in Finnish and I do not know how to change that.
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Jun 29, 2012
I cant log into Windows 7.Says password is wrong but i know its correct.I dont have a password reset disk.I dont have a backup either.I have files that i want to access.From what i can gather i think i pretty much have to re-install Windows ?
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Jul 30, 2012
i cant log into my computer because of the forgotten password
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Sep 24, 2012
I have a Toshiba laptop running windows 7.The keyboard all of a sudden is not working well. when i press a character it brings something else. some keys are working well but others are displaying wrong characters liker 'r' and 'f' displays '[f' 'y' displays 'hy' etc
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Oct 11, 2011
I initially fixed my first string of BSODs due to my ram sticks being in the wrongs slots. That fixed it for about 3 months. But I just recently bought a new video card. GeForce GTX560ti. My older card being ati radeon 4850. I updated my drivers the other night to a beta driver for the Battlefield 3 beta. That is when I noticed 2 BSODs in 1 day. I'm attaching my mini dump folder in hopes that maybe I can find some technical support as I am not the most knowledgeable on computers
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Jan 19, 2013
My laptop has a finger print scanner which I never installed the driver for until now.Basicly the login screen asks for a password, I didn't set a password only my finger print.
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May 27, 2012
Seems every time after power down and on again the next day, the system time and/or date are wrong. Noticed it first when Kaspersky software complained about being out of date right after updating. This doesn�t seem to happen as long as the machine is left on. What could cause that? The machine is only a few months old. Windows 7 Home Premium, SP1, 64-bit Intel Core i3-2100 CPU, 3.1GHz, RAM 8G
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Sep 22, 2012
I have an Acer S3 Ultrabook that I have had for over a year now. i backed it up as soon as I got it using the Acer Backup Manager to an external usb drive its a 1tb drive that I keep multiple computer backups on. Now I usually use Acronis to back up my systems because it is simple to use.Anyway, Thursday of last week I found i was unable to boot windows and the startup repair wasnt working either, which was followed by a blue screen. no problem I thought. I plugged in the external drive to the usb port, then attatched the usb dvdrw, inserted the acronis recovery disc then went through the process of recovering my hd. once the pc rebooted I realized my mistake. I had used the wrong image to recover my disc. I also remembered too late that I had indeed used Acer back up manager and NOT acronis to back up the acer hd originally.
I now had a glitchy windows 7 OS working but no Acer Back up manager to recover the files. Also the OS I had on my Acer now, wasnt working and kept crashing. by now it was 2am and I was very tired but I wanted to get this sorted. So in desperation I took a windows 7 home premium disc and decided to install a fresh copy of windows.Things went from bad to worse, I somehow managed to format the wrong drive wiping the ssd that I believe holds the start up files, again once i realized it was too late. so I went ahead and installed the fresh copy of windows on my C drive successfully. At 4am I finally had a working ultrabook again, although the files that should have been on the ssd drive were now all together on the cdrive.
1. What files or programs should be on the SSD?
2. If I found someone who had a back up image of both drives would they work on my PC?
3. Does anyone have a backup image of both the SSD and HD for the Acer Aspire S3 951?
4. Does using the SSD make any real difference?
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Jun 23, 2011
I just updated my Nvidia graphic card driver to 275.33 version. But after the update, Firefox chose to use the Intel HD graphics card for hardware accleration instead of the Nvidia graphics card. i checked using about:support and it showed the Intel card being used instead Is there any way to alert firefox to use the Nvidia card instead?
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