How To Diagnose Computer Crash

Oct 25, 2011

I have an HP laptop. It has been randomly locking up for weeks now. It now will boot completly then lock up couple minutes later. The wifi also stops working randomly. I troubleshoot it and sometimes it starts working again. But now the crashes are all the time now. Where should I start?

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PC Shut Down Then Restarts By Itself - How To Diagnose

Nov 10, 2011

I bought a used PC as a backup for my kids when they come home. Seems to work fine but one in a while will shutdown by himself and restart. PC is an HP Pavilion a6318

- I did pass the memtest with no fault for a complete day
- I did check the inside, there is no apparent accumulation of dust
- I did test the hard disk and no fault found
- Fans are running. No evidence of overheating
- Did a Virus and Adaware test

What other test could I execute?

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How To Diagnose What Wrong With Upgrade ?

Nov 2, 2009

I attempted to upgrade my Vista Ultimate x64 to Win 7 Ultimate x64 yesterday and the upgrade process failed.

The install rolled back to my Vista install and all is good, but I really want to upgrade to 7 (and not do a clean install)

Can anyone help me out with how to diagnose what may have gone wrong with the upgrade? Is there an install log file somewhere that I can have a look at to discover the problem?

I think I may know the source of the problem, but would like to confirm it before moving forward.

The upgrade did tell me that my Silicon Image RAID controller may not work properly after the upgrade. But I don't have any drives connected to it. My system drive is a RAID 0 array on my Intel ICH8R/ICH9R SATA RAID controller.

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Video Card Failing - How Do I Diagnose ?

Oct 22, 2009

Over the last few days I have been getting random and very intermittent BSOD's for the first time with Windows 7 x64.

Each BSOD during the memory dump before rebooting was making a reference that it couldn't start up my video driver or something in that nature. I have a nVidia evga 9800 GX2 with 190.37 drivers.

After a BSOD this morning, same reference as above, windows rebooted but resolution was 640x480, a quick look under device manager showed both GPU's on my 9800 GX2 had been stopped due to a problem with exclamation marks beside them but oddly I still had a display.

After the next reboot, I couldn't get into windows anymore. Not windows 7, or XP, or leopard (I am Triple Booting) I CAN however get in via safemode but my troubleshooting is not revealing much cause in safe mode, those drivers are naturally disabled.

The event viewer under administrative tools, showed a kernel-power reference during my last couple BSOD's which I believe is just me hitting the reset button when the computer was freezing up. There are no other critical references.

My initial thoughts is that something in the video card was slowly beginning to go, hence the casual BSOD's over the past couple days and now that's it. BUT the odd thing is that ALL the LED's on my video card are showing correctly, ie, if there was some kind of internal problem, there are a couple of them that should be showing red or yellow, but they are not.

Anyone have anyway of diagnosing that it is indeed my video card that is failing? Could it be the motherboard? Also, in safe mode in Windows 7, I tried reinstalling the 190.37 drivers but no changes.

Thoughts? Questions?

PS - I have tried startup (repair) and I have tried restoring to an earlier point. No changes. I am still in safe mode.

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Very Difficult To Diagnose BSODs At Random Intervals

Apr 19, 2012

I've had a computer running rock solid for about 18mths. I've just used ~70% of it's parts to build a new computer for my dad and since then he's been experiencing constant BSODs. The computer is running a freshly installed over-the-counter bought OEM copy of Windows 7 Home Premium x64 which is up to date as of last week. It will run fine for an unpredictable length of time between 15mins to half a day then BSOD. Sometimes it will then get stuck into a "crash-reboot" cycle and he will have to hard power it off.

The computer is less 18mths old. The parts I have been using confidently over the last 18mths are as follows:
- MOBO: Gigabyte P55-UD4
- CPU: Intel i5 750 quad core (never overclocked).
- RAM: 2x(DDR3 2GB G.Skill 1333mhz)

The new components we installed are:
- GFX: Asus ATI HD5550
- HDD Sata 200GB Baracuda
- CD Drive: LG DVD writer on an IDE ribbon
- PSU: Antec VP450P 450w

I initially had an old install of Windows 7 on a 120GB Sata drive but when he started getting issues I installed a brand new OEM Windows 7 on the Sata 200GB and even changed the Sata cable. It ran fine for a day then started up again. From what I could see none of the crashes pointed toward gfx drivers - however I've noticed CPUz will only tell me that it's a HD5500 series card and gives me no other info so maybe it isn't being recognised properly . The only other thing to change was the PSU - which admittedly is a budget one (but from reviews should be reasonable) from deduction it's the only thing I can put it down to.

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Laptop Is Being Really Slow After New Hard Drive, How To Diagnose It

Feb 6, 2013

So one of my friend's laptop had been acting slow, and I took a look at it and I cleard out some applications but it was still going bad. it turns out the hard drive had to be replaced, so he sent it in under warranty. I reinstalled Norton 360 and Office for him, and helped him reinstall some of his games.Then i found out it was acting slow again, and was practically unusable for gaming!He's coming down this weekend, and I plan to take another hack at it. But I don't know what the cause would be. it's a new hard drive with a new factory image. I suspect that the new hard drive might be faulty, but I don't know how to test it. I do have some spare hard drives around that I could install, but I'd like kto know what testing processes or programs I can use to better diagnose the problem.

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Dell Computer PC Will Not Load Windows Install CD From Computer Crash

Jun 21, 2012

I have a two year old Dell PC with Windows 7. I got a virus in my computer that by phone and computer takeover Norton located in my MBR. When they cleaned it my computer will no longer boot up. Norton worked with me for three days on the problem but we were unable to fix the computer. I followed other web sites and repaired my MBR but it still will not boot up. I tried System Repair, Check point, Image, and Dell system restore and all failed. I have tried to use the Windows install CD and all I get is a black screen with a flashing cursor and then after 3 minutes the compute attempts to boot again and fails. I tried everything to try and wipe the drive from C prompt and it will not let me. I have very weak computer skills but I can follow directions and I have wiped a previous computer I owned. (I confirmed that my CD drive is working) I also should mention I have a second hard drive on my computer that I backed everything up to.

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Rate Your Computer Crash

Sep 12, 2009

When i go to rate my pc it gets to about 12% then crashes out. what with that?

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My Computer Crash All Time

Jul 4, 2012

My computer crash all the time, it's a clone : motherboard intel, graphic card ATI RADEON HD 4600. [code]

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Computer Continues To Crash Even After Format?

Nov 12, 2012

About last year my computer started to crash, when playing games. However the crashes were not frequent, rare cases. I didn't bother with it but about 4 months ago, it started to have exe crashes and computer restarts ever so often, maybe an hour or 2 before crashing. I started to look into it, updated my graphics driver, lower the settings on the games, scanned for viruses. Nothing worked, then I downloaded Malware bytes and it detected svchost as a threat. The file is in Windows, instead of Windows\system32. I couldn't really remove this and I got frustrated by nothing fixing this problem so I decided to wipe my computer clean.

When I got back on the crashes continued and not only that, the svchost is still in the Windows folder. And today my computer detected, Trojan: DOS /Alureon, I don't know if that has to do with in relation to the svchost or if my problem is entirely something different. But high memory type of games such as APB reloaded, or the Secret World, cause my computer to crash almost every 5-10 minutes.

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Computer Crash Playing Skyrim

Nov 24, 2011

I get a computer crash while im playing skyrim. Its currently the only task I'v been experiencing this crash. The computer freezes, in the last frame of the game. I get a nasty sound in my headset, like a eletric interface kinda sound. The keyboard and mouse gets disabled (no lights or response)

I have a whole new computer, with new parts. running windows 7 professional 64bit

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Computer Crash After Ticking Sounds?

May 26, 2012

My computer has been crashing recently and i don't know why. It seems to be most frequent when i open a program quickly after logging on but it's only the case about 70% of the times.The crashing is always in 3 steps:

- ticking sounds for about a minute where my mouse is able to move on the screne but nothing responds

- Blue screen error message which says: "A problem has been detected and windows has been shut down to prevent damage to your computer. A process of thread crucial to system operation has unexpectedly - or been terminted. If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again follow these steps: chek to make sure any new hardware or software is properly installed ...If problems continue, disable or remove any newly installed hardware. Disable eror memory option such as caching or shadowing. ...

Technical information:

*** STOP: 0x000000F4 (0x000000000000).FFFFFA80676CD)0.0xFFFFFa50610.0xFFFFF80031D815)
... Physical memory dump FAILED with status 0xC0000010.
- computer turns off

When i turn my computer on, it asks me to turn it on on safe mode or not, if i say no, sometimes it happens again (up to 2 times) sometimes no.

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BSOD Crash On First Startup (new Computer)

Jul 30, 2012

I just bought two identical Asus Desktop computers. The first one works fine. On the second computer, when I login into Windows, I receive a BSOD (that happens right after I enter the login password). It happened on my very first startup attempt so I did not install anything. (I only managed to select my language and create a user in the Windows setup process). I tried uninstalling the trial version of TrendMicro but it did not solve the problem.

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Get A Crash Dump On Computer Lock-up?

Sep 25, 2012

My wife's laptop has developed a bad habit of randomly locking up to the point you have to hold the power button to shut the laptop off. I'm just wondering if it's possible to get Windows to write a crash dump off events like that, or is that at the point where it's just not going to happen even with the correct options selected?

The laptop is a HP G62 Notebook PC running Windows 7. More exact information can be provided if needed.

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Computer Crash On Start Up After Hibernate?

Dec 10, 2012

My computer will not do anything past turning on. It is frozen on the first screen it shows, which is the screen that gives you your computer info and tells you to press F1 to resume. It says S.M.A.R.T. Capable and Status BAD; AHCI Port0 Device Error. It obviously does nothing when I click F1, I have tried control alt delete and clicking the escape key. The only action I have is to turn it off!

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How Can A Move A Profile To A New Computer After A Crash

Sep 7, 2011

i just had my computer hit by thunder but the HD are still readable. so i bought a new one installed all the apps i had on the previous one. now, i would like to recover my profile as it took my weeks to do it and keep every configuration of the different emails etc ... at first i was thinking to copy paste the folder as this was working fine under windows xp, but i experienced some bad reaction while doing this. is there a way to do this without losing the previous config ?

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Computer Crash/turns Off Randomly?

Jun 5, 2012

I have this problem with a Packard Bell Desktop computer, It randomly crashes when doing startup, I dont know if its the motherboard, or the HDD. But it crashes after 4-5 min of driving, it starts up at BIOS Screen, with 3 beeps and then it goes to windows startup restore, and it cant startup windows either. So im trying at the moment to format the computer, but it gets the the "Windows Is Loading Files" At the second part of it, it gets half way in the loading, and it random turns off, and it keeps happending all the time, I dont know if its the HDD, or any Hardware Problem in the BIOS, or GPU

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Computer Often Crash Into A White Screen?

Sep 13, 2012

my computer will only let me go so far on a subject and a white frozen screen apears.

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[CRASH] Computer Keeps Restarting - Won't Reach Desktop

Nov 20, 2010

I'm running win 7 64. When I turn the comp on it keeps restarting right whe it's at the "welcome"'screen and it just keeps booting.

Im able to boot in safe mode but not with networking- I get a blue screen if I try. I have Malwarebytes installed, ran a full scan in safe mode with no error results. I downloaded two other programs that people suggested: hijackthis and adaware, on my friends comp and saved them to an external drive bit win wouldn't let me install them.

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[CRASH] Computer Locks Up Totally Randomly?

Jul 18, 2012

I've been getting random lockups for quite some time however here is the kicker,it ONLY happens with more than 4GB of RAM installed...anything less than 4GB I am perfectly fine but anything more my computer locks up totally randomly.Random bits of information: Tested all of my RAM sticks individually and in any combination I can think of,as long as the total is nothing more than 4GB I'm fine and dandy but soon as I hit 6,8,10(Due to what sticks I have I can only go up in multiples of 2GB) I get random lockups.Lockups can happen on desktop when I'm afk and the computer is completely idle,after 2 hours of intensive gaming killing splicers in Bioshock 2 or just while I'm transcoding a movie on the fly(This actually seems to be relatively safe,does not happen often)On the lockup whatever sound that was playing repeats(The last 0.2 seconds of it or something) so it sounds like BZZZZTTTTTT no matter whatNew motherboard,new PSU and hard drives passed a chkdisk recently(Albeit with some grumbling from them about bad sectors)SFC scan completed,no problems to report with my file integrity.PSU has plenty of power for the systemJust recently installed SP1(After the problem started) in an attempt to fix it,to no avail by the looks of the recent lockup and now I have no updates pending so windows is fully updated.

Obviously checkSUR ran with no problems before installing SP1Booting into an Ubuntu liveCD and running random stressy things for the computer does not produce the same effects,it runs perfectly fine.Computer temp is high but within an acceptable range most of the timeOnce it crashes/locks up once it sometimes does the same on boot again and again till I just leave the thing alone for an hour or two and try booting it up againEvent Viewer just shows this for each event when it locks up and I'm forced to reboot it manually:[CODE]

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How To Get Computer To Create Minidump File On Crash

May 3, 2012

I have been getting a BSOD when playing civ 5 and my computer will not create a minidump file! I followed all of the steps in the guide on how to make your computer create a minidump file. Is there any other way to get it to create one?

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Crash Windows 7 Computer Using Batch File

Oct 9, 2012

I'm looking for a way to crash a Windows 7 computer, using a batch file. I know a decent amount about DOS/Batch files, but I don't know exactly how to crash a windows 7 computer using a batch file, because there was only one way I really wanted to do it, but with Windows 7 security fail safe, I can't take control and delete my "c:windowssystem32" folder. You're probably asking me why I would like to do this, and the reason is because it's a school project. My instructor would like us to crash one of this lab computers using a batch file, which all I can do is Right-click>Run As Administrator.

But I'm not here for that, all I'm curious about is some different, unique, cool ways to crash a Windows 7 computer. Batch file will be copied to the desktop and run as administrator.(No files other than the batch file may be copied to desktop) Additional files can be utilized either as a result of creation through the batch file, as a result of downloading from the Internet or files native to the lab workstations. Additional files are only to be utilized through the batch file Speakers are available on-demand Damage must be contained within the local machine.

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Installing SP1 - Each Time After Installation, Computer Crash-down

Jan 1, 2012

I tried to install windows 7 home premium SP1 (kb976932) 5 times already. Each time, after the installation was finished, I was asked to restart the computer. After I've restarted, windows started running and then the screen just went black and the computer stopped responding. I had to go to the last restoration point, which cancelled the installation. What to do?

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Why Does Computer Crash During The Opening Video Sequence

Jan 16, 2012

Why does my computer crash during the opening video sequence?

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Will The Build-up Of Event Logs Cause Computer To Crash

Feb 24, 2012

I was told that I need to have my event log cleaned up (those that show crtiical error more than anything else) so that it would not fill up and cause a computer crash? I have never heard this before for a home computer.

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Will The Build-up Of Event Logs Cause Computer To Crash

Feb 24, 2012

I was told that I need to have my event log cleaned up (those that show crtiical error more than anything else) so that it would not fill up and cause a computer crash? I have never heard this before for a home computer.

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Computer Will Not Boot On Initial Startup - No Indications Of Crash

Apr 10, 2011

When I press the power up button my computer will start to boot to a blank screen. My main drive is a 120gb SSD and Slave is a 1tb hdd and will not start spinning. After about 30 seconds I can hard restart the computer and press the power button again and the computer will fully boot with no indications of a crash. If I press the reset button itself it will not reset the computer unless it is fully started. Also if I put the computer into sleep mode it will do the same thing. How to get my computer to boot the first time I start up the computer.

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[CRASH] Missing OS Boot Loader And The Computer Name Was Changed

Jun 6, 2011

All I did was open a video strored locally with no connection to the internet. Shut down computer properly. I go to start it up and start up repair kick in. I have let the thing run on startup repair over night and a total of 12 straight hours. It reboots once, maybe even twice. Then it just sit a says attempting repairs. I just did a hard shut done. I was able to pull the data off using Uburba (not sure of the spelling). The USB 2.0 is not recognized in start up repair command prompt. I had a image saved to a CD. I can't get past the username password. The one I had wrote down does not work. System restore fails because I can't it doesn't have a .DDL file or it says something. If I could get the USB 2.0 to work I have an external that has a couple of images that would be better than re-installing. I tried moving the image into the computer then using the image restore, but I learned that doesn't work because it somehow tracks were it wrote the image to. This is way I need the usb 2.0 to pull the image from my external HD.What is the default password of HomeGroupUser$?

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Computer Stops Responding But Doesn't Freeze Or Crash

Aug 4, 2012

My Windows 7 Home Prem 64bit machine is only stable in Safe Mode.

If I boot normally, I can do anything for about 10 minutes and then the system stops responding. I can still move the mouse, click icons, things even highlight when I hover over them, but nothing happens. Pages say loading forever and never complete. If I try to open task manager, or Ctrl-Alt-Del, or double click anything, nothing happens. The only way to "recover" is to power off an power back on.

Chkdsk reports no problems. MS Security Essentials is up-to-date and has scanned w/o finding anything. Kaspersky rescue disc running in it's native linux found nothing. Combofix found nothing. Malwarebytes found nothing. SFC.exe /scannow doesn't find anything wrong either.

I can't get any sort of event viewer info because I don't think anything is failing that is being caught and registering there.

I'm at my whits' end here. I have a new HDD that I bought some time ago but have never installed. My last resort is to just do a clean install on that new drive and consider the old (current) drive faulty after 4 years. I don't want to do that though if I can just figure out what's causing the behavior and take care of it.

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Sep 21, 2012

Every time I try to log into WoW (Initial login, when game first loads into the server) My computer just freezes with the display frozen. I can get into the game for half a second before it freezes. I usually have to manually restart. I first started noticing this issue about a week ago when I was playing and I encountered the kernel power event 41 issue. It was fine at first because it would only happen when I would play Blacklight (Free fps). As the days went on I decided to reformat my PC because the HDD I was using before crash and had a boot sector which wouldn't let me boot up anymore. I switched out that HDD eventually but this is where things get weird..

As that HDD wasn't booting up it got to the point where my computer would have power but the motherboard wouldn't load and I couldn't even get my display to work on my monitor. I did some research and I came across a solution that had me run the golden plates on each of my memory sticks against a pencil eraser to get rid of the static I suppose.. Well that turned out to work because I was finally able to get to the windows logo screen but then it would shutdown and restart during that screen.

It's the only thing I can think of because I just reformatted a new HDD completely separate from the one that had the bad boot sector.. In any case I've uploaded my zip file. You guys may notice there's no DMP file.. Well I followed the instructions on the forum post and when my computer crash and I manually restarted it, when I got back into windows and ran the SF diagnostic tool.. It was able to find everything but any DMP files. When I tried it said "No dump files found"..

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Installation Crash Computer Enter Constant Reboot?

Jul 31, 2011

I am trying to install windows 7 on a Dell 3100 with 1.5gb ram 250 gb hd 2.20 ghz with an Nivdeo 8800 graphics card. I get pass the first installation but when i have to restart and it says"Updating Registry" And goes back to the Windows 7 installation screen the computer crashes and when it restarts and i try to get to boot up back windows 7 it reaches the screen that says"Starting Windows"Then restarts all over again,Any tips to fix this?P.S Safe mode don't works either and yes the Computer is windows 7 compatible.

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