Screen Dies And Audio Stops - Restart Required
Nov 23, 2012
I've been having problems with my computer. The monitor screen will randomly go black (a small grey window appears in the top-right corner as it tries switching between Analog mode and Digital mode, but the rest of the screen is completely black) and the sound from my speakers will completely cut out. When it happens, the computer won't respond to any keyboard or mouse commands, so I have no choice but to manually hold down the power button to shut it off, wait a few minutes, and restart it.
It seems to happen randomly, regardless of what I'm doing. Sometimes it happens after an hour, while I'm in the middle of playing a game or browsing the internet, sometimes it happens within 5 minutes of turning on the PC, while the system is idle. It started a month ago, and the attacks have occurred more frequently as time goes on. Now, it seems to happen within twenty minutes of start up, whereas before I could go an entire day without it happening.
My specifications are as follows:
OS: Windows 7 Ultimate 64-bit
CPU: AMD Phenom II X4 965 (3.4 GHz)
Motherboard: ASUS M4A88T-M
Graphics Card: ASUS AMD Radeon HD 6850 (EAH6850 DC/2DIS/1GD5/V2)
Hard Drive: Western Digital Green 3 TB (WD30EZRX)
RAM: Kingston 8 GB (2 x 4 GB) DDR3 1600 MHz (KHX1600C9D3P1K2/8G)
Power Supply: Antec 520W Neo Eco 520C
I also have a wireless network card, and a CD/DVD drive, but I don't know their details. If it's important and anyone requests, I can find out. All the components were bought new in February 2011, except for the hard drive and the RAM. Those are brand new, bought two days ago. (I purchased them to stop some Blue Screens of Death that also started occurring a month ago, caused by "faulty memory/hardware failure". The BSODs have stopped since I replaced the hard drive and the RAM, but the random video/audio loss hasn't stopped.)
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Oct 7, 2011
I have the following setup:
Windows 7 Pro x64
Intel DP55WG mobo w/ onboard RealTek HD (889)
Driver Version: 6.0.1.6449 from RealTek
MSI Nvidia GTX 460
Just using normal analog speakers or headphones audio works as expected. I can play WoW, Rift, a number of other games, iTunes, play a DVD, whatever - it all works fine and as expected. I can do this for hours and hours with no issues.
When I try to run any TWO or more programs that use audio at the same time (like vent and a game, or a game and iTunes for example); after a random amount of time the audio to the speakers will just cut out - like it's muted. This happens with headphones or normal stereo speakers plugged into the rear analog jack. I have not tested with any other speaker setups as I don't have any right now.
Here is some of the troubleshooting I've done:
- There are no error messages in any system logs.
- The mixer acts like nothing is wrong you can see audio levels playing, adjust sound level, etc but nothing comes out of the speakers.
- If I put the machine into sleep mode or reboot it the sound starts working again.
- While the audio is "cut out" the mic still works (people in skype or vent can still hear me but I can not hear them - I can also "monitor" the mic and it outputs the mic sound to my speakers).
- I've uninstalled, reinstalled drivers. I've tried older drivers and the newest drivers and all the drivers between.
- Tested with the HDMI audio output devices both Disabled and Enabled, no change
- Tested with the Digital output enabled/disabled, no change.
- In the driver tried testing with the "Allow applications to take exclusive control of this device" checked and unchecked, no change.
- Restarting the Windows Audio Services has no effect or changes the state. Only sleep mode or hard reboot makes it start working again.
- Tried unplugging and replugging in the speakers and/or headphones, swapping them out, etc. no change to the state of the output of audio.
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If I try to switch ports, the mouse is still dead. If I use a port on my usb hub, it's still dead. I'd searched and tried several fixes, like going to Advanced Power Options and disabling Selective Suspend. I've gone to Device Manager and unchecked: "Allow the computer to turn off this device to save power." Nothing has worked. For what it's worth, I think it happens quicker when I'm playing a video game like Sims 3 or Skyrim. That or it's just more annoying so it sticks in my mind more. Both of the mice I've been trying use the HID-Compliant Mouse driver.
Logitech M510 (Wireless)
And
J660D Dell mouse that come with the computer (Corded)
System
Manufacturer Dell Inc.
Model XPS 8300
Total amount of system memory 12.0 GB RAM
System type 64-bit operating system
Number of processor cores 4
Storage
Total size of hard disk(s) 1850 GB
Disk partition (C 870 GB Free (1850 GB Total)
Media drive (D CD/DVD
Media drive (K CD/DVD
Graphics
Display adapter type NVIDIA GeForce GTX 560 Ti
Total available graphics memory 4095 MB
Dedicated graphics memory 1024 MB
Dedicated system memory 0 MB
Shared system memory 3071 MB
Display adapter driver version 8.17.12.9573
Primary monitor resolution 1920x1080
DirectX version DirectX 10
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Am I right in this is just failure of 7 to reinitialize some drivers?
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