Laptop Will Not Fully Power Off When Shut Down

Jul 26, 2011

Laptop will not turn off when I tell it to shut down. The operating system seems to shut down, but the computer itself stays on (case lights and fan are still active) and can only be turned off by holding the power button for 4 seconds. I have tried everything short of re-installing the OS - which I cannot do because of the non-transferable programs I have on this laptop. It is a Dell Vostro 3450 running Windows 7 Professional 64-bit.

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz, Intel64 Family 6 Model 37

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