Important Update For Windows 7 Keeps Failing

Jan 15, 2012

Yesterday my laptop had an update for me, so I attempted to install it. However, when it was done I was told that the installation failed. I restarted the computer and attempted to install it again, but it still failed. I looked into more detail on what I was installing, which was Microsoft .NET Framework 4 KB2468871, and went to the site it was based on and attempted to install it from there. When the setup came up however, I received this message:

"KB2468871v2 does not apply, or is blocked by another condition on your computer."

I'm not entirely sure what this means, and since this is apparently an important update for my laptop, I ask if there is a way I can solve the problem (also it's getting irritating to have my laptop keep on reminding me to update something that fails to update). My laptop has Norton 360.

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Iv noticed that my windows update gets stuck in the "searching for updates" phase. Iv tried installing updates manually from MS's site but it doesnt work. So I ran the Windows Update Diagnosis Tool and I've pasted the output and log below. I really hope you guys can help or figure somthing out

[code]...

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