Desktop Freezes After Installing Video Drivers In Windows 7
Aug 16, 2012
Config:
Hardware: Desktop
Intel i5-2310 sandybridge processor Gigabyte GA-H61M-DS2 ver. 2.2 Motherboard
Transcend 4GB 1333MHz RAM
No External Graphics
Software:
Dual Boot - Windows XP SP 2 x64 and Windows 7 Ultimate x64.m:
Everything is working great in XP. After installing video drivers in windows 7, the wizards asks for restart. When i restart windows 7 hangs just after the "starting windows" logo, just at the welcome screen. It is not random, everytime it freezes at the same point. The system hangs and the display is just horizontal garbage lines and I need to hard reset the CPU. Without the video drivers, windows 7 works fine.
Things I tried:
1. Drivers from Motherboard CD/DVD.
2. Drivers from Gigabyte Website.
3. Drivers from Intel Website.
4. Changed the SATA mode to AHCI/IDE in BIOS. XP wont boot in AHCI.
5. XP shows Intel 2000 processor graphics. CPUZ tool in windows 7 shows Intel 1000-T.
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May 16, 2012
I am building a new computer and have all the parts except for my video card (gtx 670 when it comes in stock...). Now, I have heard that I shouldn't do windows updates before installing the drivers for my video card. However, if I go ahead and set everything up except for my video card and let windows update do its thing - will there be any problems for me when I can finally buy my video card and install it?
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Sep 29, 2011
These are my system specs:
PSU: Arctic Cooling 550
MOBO: Asus M5A78L
VGA: Club 3D Radeon HD 6870
Fans: 2 x 120mm
CPU: Amd Phenom II X4 955BE + stock heatsink
Wifi: TP-LINK TL-WN781ND
RAM: 2x2gb DDR3 Corsair Value (DDR1333)
HDD: Samsung Spinpoint F3 1TB
Optical drive: Samsung SH-S222AB 22x DVD/CD SATA
Randomly (for example: while surfing the internet), on Windows 7, the computer crashes with a screen with blue and grey vertical stripes (or sometimes totally grey or black). Sometimes this screen "hides" a BSoD, sometimes it doesn't. The system crashes only if video drivers are installed. On Ubuntu 11.04 (64-bit) and Windows XP (32bit), even after installing the drivers, there are no crashes. From BlueScreenView, all crashes look identical.
I tried:
- 2 passes of Memtest86+: 0 issues
- Installing Windows 7 and then ONLY the video drivers: CRASH
- Installing XP 32-bit SP2 and the drivers: does not crash
- Using Ubuntu 11.04 64-bit: does not crash
- Uninstalling the drivers: does not crash
- Safe mode: does not crash (obviously)
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Oct 31, 2012
Recently started having an issue where once windows login screen comes up I can hear beeping coming from my case. Then once I try to login I can hear hard drive try to spin up and system will freeze every time I hear hard drive spin up (every 5-15 seconds) during login. Sometimes this persists, sometimes it goes away within a few minutes and the system runs fine but I can still hear beeping from inside the case. Other times I get either a complete lockup, a BSOD, or the computer restarts itself without any warning.
I don't have any of these issues until I install graphics drivers.
-I've tried testing memory in windows memory diagnostics w/ 4 passes it came back w/ no errors. -I tried a clean install which runs fine until I install graphics drivers(I've tried multiple different versions all have the same issue) -I tried installing a new hard drive but am still having the same issues.
I've tried to listen where the beeping is coming from but I'm having a hard time isolating it. It's fairly short, rapid and somewhat faint.
Hardware specs are: Quote: Western Digital WD Black WD1001FALS 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive G.SKILL 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 CORSAIR CMPSU-750TX 750W ATX12V v2.2 Intel Core i5-750 Lynnfield 2.66GHz LGA 1156 95W Quad-Core Processor MSI R5770 Hawk Radeon HD 5770 1GB 128-bit GDDR5 PCI Express 2.1 x16 HDCP Ready CrossFireX Support Video Card GIGABYTE GA-P55A-UD4P LGA 1156 Intel P55 SATA 6Gb/s USB 3.0 ATX Intel Motherboard w/ USB 3.0 & SATA 6 Gb/s
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Jun 17, 2012
With my motherboard (asrock n68c-gs) i need to install the windows 7 VIA audio drivers. After doing so, the "No audio output device is installed" error disappears and I can access the volume icon. Upon reboot though, once I login I get the "C:...Desktop refers to a location that is unavailable" error. Now this error ONLY occurs when I install an audio driver that fixes the audio output device error. It also hapened when I installed the realtek 3d blah blah driver, which also fixed the error, but not when I installed the realtek HD audio driver, which didn't fix the problem. The problem IS the correct driver installation, which has to be the most retarded issue I've experienced in the last decade.
I've had to use a restore point every time just to get the desktop back. I've tried solutions such as looking in the location where it says the desktop is unavailable, and also checked regedit User Shell Folders. The registry entries pointed to C:Users(my profile). Checking it now it gives a variable %USERPROFILE%.
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Mar 28, 2011
I just got the computer out of the shop about 2 weeks ago, same problem, it kept freezing after I turned it on.Right now I'm using it on Safe Mode, it doesn't freeze at all, but when I run it normally, it freezes on the desktop.I've done the ctrl + alt + del and end process -> explorer.exe and then file -> new process explorer.exe. It worked for probably 20 seconds, and then it froze. The mouse didn't even move any more.
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Jan 13, 2011
I'm having an issue with my PC, it freezes up after 30 mins. It was over heating due to it being caked with dust bunnies. Since I've blew it out with a can of air. I've configured the power saver settings to "never" for everything.It still freezes.
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Feb 24, 2012
My laptop used to run XP, something got corrupted and I got the blue screen of death. I took it to my brother (who is a network administrator) to fix it. He couldn't figure out how to fix or restore whatever system file was corrupted in XP, so he backed up my documents & program files, and then installed Windows 7. He then dumped all of those backed up files into a folder on my C drive called OLD FILES. It has been super slow and occastionally freezes since that time.
The C drive is almost full. I am certain that I have multiple copies of the same files and programs, and have the files for old software that I do not need or use. I cannot uninstall many of them because they were not installed, they were copied. I have tried many utilities in an attempt to find the duplicate files, or to clean up old data, and to speed up the system, but I only see minor improvements
Also, I have very little free space on the hard drive. however I am so afraid of deleting the wrong file or program and being back where I started when it crashed. I need advice on what I should do to fix this situation. Should I leave the OS as is, or change back to XP? And how can I determine which program filess are actually being used and which are duplicates?
I have thought about just buying a new laptop but that is not really an option at this time. So what do I need to do to make this laptop A) run faster and B) clean out all those duplicates and extra files I do not need.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
[Code]....
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Jan 26, 2012
Just recently, i read up that doing a hard shutdown is bad. Now, after installing an update, my other computer is frozen, except the mouse. I've tried CTRL+ALT+Delete, that wont do anything. I can't click anything
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May 7, 2011
System was rock solid for 1 year till I downloaded Win7 SP1 a few weeks ago. Immediately, I started getting random freezes. Couldn't restore to previous state because the SP1 install erased the restore points!Uninstalled SP1. Updated all drivers: BIOS, Chipset, Video, USB, Audio, LAN, Mouse, etc. No Dice! Performed CHKDSK, sfc /scannow & DiskCleanup. Tried "Clean Boot" using MSCONFIG to disable all services.Disabled USB & LAN in BIOS. No Dice! Won't even run in Safe Mode... nor, complete an installation from the Win7 DVD w/o locking up or Black Screening[CODE]I read some people solved their problem by simply changing out the Power Supply. This one "seems" to be running fine... and, it *WAS* fine before the dreaded SP1 nuked my Win7 installation.What is going on, and how can I get the OS reinstalled???? and, get the bugs out of the XP side?
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Jul 27, 2011
I have a Dell laptop running Windows 7. When I startup the computer, I enter the password and the desktop appears. Every now and then the window freezes so i can move the mouse but I cannot click on any icons. I've tried running system checks I can. yesterday I ran Advanced System Care 4 and fixed all registry errors, removed malware etc but the problem still occurs. I need to switch the computer off and reboot.
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Oct 5, 2010
I hope somone out there can help. I've been looking through the forums for a while and I haven't found a solution to my problem.First of all I'm running Windows 7 Pro 64 bit on an i5 system.I powered on my PC and it gave me a warning about the machine not being shut down properly. I started windows normally and once I reached the desktop Windows freezes, I can still move the cursor but I can't click on anything. Pressing Ctrl alt Del only causes a black screen to appear and I am forced to reset the machine.
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May 3, 2012
I recently purchased a D-Link Wireless N 150 Roiuter (DIR-524).I have a home network of 2 desktops (both wired) , one running Windows 7 Ultimate, another Windows XP and the third is a Laptop (wireless) with Windows 7 Home Premium.My Laptop easily connected to the router as did the Windows XP. But the other desktop with Windows 7 Ultimate has become abominably slow and is randomly freezing.
Specs:
Windows 7 Ultimate
2.4GHz P4 Processor
2GB RAM
VIA motherboard (P4M266A)
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Oct 15, 2011
Had a cracked video screen replaced with new one; now "Windows will not start".
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May 31, 2011
Today my desktop windows 7 32bit PC failed to load and has frozen at windows resume loader option page. I cannot select either of the options available as my KB will not select or move between the two options offered. I have entered BIOS where my KB works fine to look for USB options but there are none available on my system. My mobo is an abit KV-7 running phoenix BIOS.
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Jun 8, 2011
I can reproduce freezes - 100% CPU usage, which occasionally lead to crashes pretty consistently just by viewing any video, say bloomberg.com/tv/. CPU usage quickly runs up to 100% on Task Manager and the freeze occurs. No issues when running all my other programs, including streaming radio. I can reproduce this on IE9, as well as Chrome and on Firefox. I had assumed this was a Shockwave Flash item only, but I notice it freezes on Skype video. The only changes I can point to recently are a ton of Windows updates in the last 2 months including SP1. At the time, SP1 failed a couple of times, until I applied a hotfix, now it's on, but I still have the video issues.
I have also by the way downloaded the latest video drivers (accelerated media), bios, and chipset drivers, but this has not helped.
I run Windows 7 64-bit SP1. I have application hang errors in the windows event logs, but not crashes, so I don't see any crash id's
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May 7, 2009
After reviewing videos of windows 7. I decided to make a test run of it.
Downloaded and installed without any problems (a big wow, since this desktop didn't like Vista at all).
It's quite a old computer, eMachines T2385, 2.3 GHZ Intel Celeron, 1GB RAM, 80GB HDD. With the Intel 82845GL graphics card.
Since the install, 7 was on VGA_SAVE driver. I installed the driver with xp support, no luck, after 2 minutes it freezes completely. Remove and installed with the .inf file only, same problem. Left the VGA_SAVE driver, and it freezes too. TO add, I disabled the 3D acceleration. But no luck.
Any suggestions of installing another driver? OR I'm out of luck with 7?
I'm thinking of installing 7 on my Laptop (Intel 1.4GHz Celeron M , 1GB RAM, 120GB HDD with the intel 915/910GM video card) but I don't know if this problem will repeat..
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Apr 17, 2011
I recently built my own desktop. Not my first build but a relatively new builder. Everytime I am on it it freezes up and restarts itself and goes into the black windows recovery screen. My new build was fine and now all of a sudden I am having this issue.
Windows 7 ultimate 64 bit
AMD 6 core 3.2 phenom
2 x4 gb gskill ram
64 gb crucial ssd (has the operating system on it)
500 gb western digital hard drive
ATI radeon 5670 iceq graphics card.
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Dec 7, 2012
To start off here is my system:
CPU: I-7 930
RAM: 12GB
HDD: 500GB WD Blue
Power Supply: 750W Thermaltake
AMD Radeon HD5900
I can take pictures of my system later tonight.My issue is that when I boot my computer, sometimes Windows 7 will get start at the Win 7 glowing icon (startup screen). When it locks up there is no HDD activity. Occaisionally, after power cycling the desktop a couple of times it will get into the windows desktop. Sometimes I can do a few things but then it will lock up and either be really slow or it will lockup, then unlock, lockup, then unlock.When I boot into safe mode with networking everything seems okay and I don't experience any lockups. Now all of this never used to happen. I recently moved (for a job) and a company had packed up and shipped my desktop PC. They had packed it really well. But before the desktop was shipped everything seemed to work fine. When I unboxed it and setting it up in my new place is when it started behaving this way.
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Jan 20, 2013
So my computer started freezing randomly during video playback and just gets stuck with the sound also looping at a millisecond interval... Anyway I can repeat this error if I play any video full screen for a long enough time period. I did some research on this problem and found that it could be the RAM OR PSU... I used memTEST see if it could possibly be my RAM, But unfortunately do not know how to interpret the errors it gives out correctly, the results are attached. Someone please tell me what I should do if my results read as errors or not.
[code]....
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Jun 20, 2012
Just recently my laptop has been freezing during video playback. The audio stutters or runs out of sync with the video, the video becomes grainy and jumping 3 or 4 seconds at a time. Just generally struggles to cope with the file. It varies as to how long this takes to kick in. Some times it's half way through a film, sometimes within a few seconds. Once it starts everything is painfully slow and I have to reboot. I've also noticed it takes much longer to reboot sometimes.
I checked in my programs and the Adobe Plug-in had an "X" over it so I uninstalled and then re-installed, thinking I'd found the issue, but it's still the same.
I've run AVG to look for viruses and also cleaned up the registry and so forth with other software but the problem remains. It only starts though when I run video files, this is what seems to start it.
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Jun 8, 2009
I've been using Windows 7 RC x64 6.1.7100 for about a month now, and i've used K-Lite to watch videos without running into any problems.
But for the past 3 days anytime i play a video, windows 7 will lock up sometimes in a few minutes and sometimes it will take longer. Keyboard commmands dont work.
This happens with K-Lite , VLC and WMP.
I have tried uninstalling K-Lite and installing the latest codecs, this didnt work. I have also tried Windows 7 Codecs ( Shark007.net - Windows 7 Codecs )
My video card is an ATI Radeon HD 3850, i had the latest Windows 7 drivers installed, I uninstalled those and installed the drivers for Vista, same problem.
any ideas of what could be wrong or something i have done or have not done?
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Dec 14, 2009
Running web-based flash games has no effect.
Playing Flash videos in either regular or full screen will freeze PC to a point I have no option but to hard boot.
Long-term gaming has no issues, nor does long term PC "on-time".
An annoying "humm" is all i get besides a completely frozen desktop.
I have tested both IE 8, both 32bit and 64bit, and Firefox 3.55 32bit.
I have used the tools available from adobe to remove former versions, and reinstalled the newest available.
I came across a couple "tweaking solutions", but neither of which have worked.
1)disable java in firefox
2)disable hardware acceleration in Flash
I even went on to allow unlimited storage within flash for the sites i watch the most.
The videos can last anywhere from 2 seconds upwards of 30 minutes. No mouse movement, nothing else running, besides Comodo Firewall. (which I hope isn't the problem).
The last 2 things I have NOT tried yet is updating my BIOS, and a clean install. (original install was clean though)
This PC is a homebuild, and a completely new machine to me. SO i have yet to refine which drivers work best for me. It is only about 2 weeks old.
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Dec 12, 2011
In the last few days my Toshiba Satellite L745-S43210 hasn't been working right. Recently it won't boot up properly. It started to boot up and then it would freeze up seconds after showing my desktop. I managed to go into safe mode and use msconfig to change start up programs and turn it to only the essential items. After that it worked and I tried turning everything back on and it worked fine last night. I assumed it was just overheating from being used so much in the last few days. Now today when I tried starting it up I was able to enter my password but the screen went black with my mouse pointer working. I turned it off and tried again a few times before going into safe mode.
I went back into msconfig again and turned it back to only essential programs and I performed a virus scan with Super Anti-Spyware and Malware Bytes and the only thing that they found were cookies. I cleared them out and booted up windows again and it worked fine. Now I am trying to select only certain programs and choose only the Microsoft, Intel and Toshiba programs/services and now when I boot it up I don't even get the the text box to enter my password, it just shows the blue windows start up screen. Right now I am using Safe Mode With Networking to type this and try messing with start up programs again.
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May 30, 2012
I had Vista, and then i installed Windows 7.I formated my Drive, the whole Installation was good. But then, after i finalized my installation (Choose Computer name, choose Network, and install updates) It restarted for the last time (As it should) and when it loaded, an Acer Wallpaper loaded and my mouse...But no Desktop..If i would press CTRL+ALT+DEL a black screen would appear, and if i press esc, the background would come back...But when i go to safe mode the desktop works...My computer is good enough for Windows 7...And all the drivers are installed(checked on safe mode) Then i tried installing again
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Jun 13, 2012
I've had a problem with video games. They would freeze and only way to turn of my computer is through the power cable or power switch on back of desktop. After that if i try to turn on my computer it would freeze at random moments without letting me even get the my screen (this, what im doin now) and i need to let it "cool off" for hours before it lets me go back, no this is not a heat issue my heat is no higher than 43degrees most of time blow 40.
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Oct 10, 2009
I was first using Windows 7 build ~7200, till it ran out of support and I did a fresh install with Windows 7 RTM OEM 64Bit Ultimate. Running it I started expiriencing the bug.
Videos stop randomly for ~1-2mins and get of sync in WMP; Firefox turns to "no reponse" and gets white after I clicked on a link. Clicking on another programm (the mouse is not freezing) makes the program stop to "no response". This also happens to the taskmanager, I've always opened on my second monitor.
After the freeze for ~1-2mins, everything continues normally. I thought something could be buggy with my Installtion and installed another Windows 7 Professional RTM 64Bit. Which I'm running now.
The some sort of this bug already happend without any drivers (running the pure OS), but I'm still not completely sure about it, if it's the same bug. I was sure it would go away with the fresh install and didn't, care I'm sorry.
Another issue:
Running WarCraft3 in windowed mode never took me down to 20fps, which is unplayable, it was ok as I had my new 24'' Monitor and tried to run it in window mode full screen on it to get down to 20-25fps on high grafics, but now it's 15-20fps really laggy on my laptopmonitor, which makes me think about my freeze bug.
Google couldn't help me, installing newest drivers and clean windows didn't help me.
I didn't install new software until that bug appeard, so I guess it's a new driver (because I couldn't find the old ones) or Windows 7 new onboard driver problem.
Memtest86+ ran for more than 8h this night, negative.
I have an other idea: Could it be the harddrive which locks up? Because everything continues normally (like the mouse) taskmanager still shows which process is taking most CPU capacity, but as soon as I perform an action, it locks up/freezes.
The harddrive is as old as the computer, which means about 3 years. What do you think? Could it be the harddrive? Should I try replacing it?
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Jul 27, 2011
I have a Acer Aspire 5542-1462 laptop, windows 7. One out of every 3 boot-ups the comp. freezes at the desktop with the screen shaking with long colored lines or short lines in a small area of the screen.
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Aug 5, 2011
My audio was working well, but i decided to start recording find a way to improve my outbound audio quality (i'm an audiophile). I purchased a Fast Track Pro. Unlike other threads I've read, I'm not seeing any BSOD and its not crackling. My operating system will just stop functioning, or freeze for a half a second at a time. This can become frequent at about 10 times in a thirty second period requiring a restart. I had installed the latest x64 driver for my W7 x64 system from M-audio's website.
I uninstalled the driver and restarted, the issue persisted. I then installed the on-board audio driver and restarted, no system lag is present. The audio device-driver is acting up and I'm not sure why. Because i bought it used M-audio's support is a no-go. Are there any additional steps I can take which may troubleshoot this issue?
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Dec 28, 2012
this first started occurring on monday the 24th, i played a Internet video on firefox and the video lagged with a black screen on the first 1-2 seconds of the video. at around 3 seconds, everything stopped. my cursor, the video, the whole laptop etc. the time was no longer moving on the video and my system time wasn't changing either so i concluded that my laptop was frozen. i waited it out and there was nothing i could do but hold down the power button in an attempt to try and turn.at this point i'm still able to watch Internet videos on chrome perfectly, however... playing a video file from my hard drive produces the same problem. i've tried playing files from both wmp and vlc player, and the same thing happened both times.what i've tried:
- uninstalled and then re-installed my display driver
- i tried a system restore yesterday and got a bsod before my laptop even got to shut down
- i did a successful system restore to the 22nd via safe mode
- searched the web for solutions but couldn't find anything
-reinstalling windows (i'm in the middle of doing uni work atm so i'm trying to avoid this)
-buying a new laptop (when i get the money)
may be useful:
-i was getting quite a few "low ram" messages from the system on the day that it first occurred, before it first occurred. haven't seen anymore of them, however.
-playing 3gp and mp3 files on wmp is fine
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Oct 20, 2009
I'm trying to install Windows 7 32bit on one of my drives via Vista, I click install on the DVD and click the drive. It does the first stage of installing and expanding files (whatever that is!). Then it restarts.. upon restart it boots onto Windows Setup and I get the logo which glows for a while then freezes.
I've looked this up and i've removed ram so I just have 1stick of 1gig and i've unplugged various USB items except my keyboard and mouse and still get the issue.
Any ideas?
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