Connection Failed: Error Code 23 - Raidcall

(I was going to post this in the software section, but I assumed since it pertains to the network portion of the application and that I can connect through a VPN, that the problem is LAN Network oriented)I recently installed the software Raidcall (RaidCall-100% FREE Group Communication Software- IM, Group Communication and Voice Chat) which is a program designed to be a cross between Skype and Ventrilo. I avidly registered and the process went smoothly. That was all until I came up to login screen where after entering my information, I got the following error: Connection Failed. please try again later (Error code:23). Does this have something to do with Cyclic Redundancy Checking? That's the only information I could come up with. I've done as much research as I can think of, sent them an email with lots of information (no response as to the answer yet), and also asked on their forums but no dice.

Background information (I can provide more if needed)

- On a University Campus ( Technical Information | IT | Indiana Wesleyan University )

-I"m connected directly through to their wall. I"ve also tried swapping out my own cables to no avail.

- Have done an Error Checking Check for both drives (for CYC relation - which I think it may be the culprit (I"m not tech savy though hence my forum post)

- I CAN connect to it through a VPN (Hotshield) - obviously I don't want to have this be my way of connecting through it because I want to use Raidcall while playing (World of Warcraft) and it gives me horrible latency.

- I've called my IT support here at school, and they didn't think it would be something on their end. Although the guy on the other end did not sound intelligible at all.