Brand New Computer Freezes On "Windows Is Loading Files..."
Feb 8, 2012
Just build a new desktop and while loading up the windows 7 disk, it froze on the Windows is loading files screen. White bar went all the way across once and then freezes.
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Jul 28, 2011
So I just got this new Asus n53sn-xr2 laptop using windows 7, and already I'm having some problems with it. Basically what happens is it will freeze seemingly at random times (at first I thought it was firefox, but I just got it again using google chrome... I'm not sure if its related to browsing the internet or not) and the computer will, after a short period of time, become completely unresponsive. I can't even load task manager so the only way to turn of the computer is with the power button. One of the times my computer freezed I got a BSOD and it said "driver power state failure". I took a picture of it and I can provide the other information too if you need me too. I can return this computer by monday if it sounds like a hardware issue but if its not then I would much rather fix it because I've already put so much time into transferring all my files
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Jun 17, 2011
I just put this computer together (check out my specs) and put the OS DVD in to install. It goes through the motions of "loading files" and then when it says "starting windows" it gets just to the point where you can see all 4 colored orbs and it freezes.How do I fix this issue and install windows 64bit?
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May 27, 2009
I've been trying to install Windows 7 for days now...with no luck at all so far...and I'm getting quiet frustrated as you can imagine.
The installation always stops after the installer loads the files, screen freezes on the windows logo, and the progress bar stops immediately stops moving (or it freezes even before the logo is even fully displayed). The DVD then stops and no matter how long I wait nothing happens from there. If I run the text mode install, it stops on disk.sys.
I've looked everywhere on the net and tried many things:
unplugged anything not necessary during install (all usb, got rid of sound card, tried another graphic card, removed ram, switched ram position)
cleared cmos, no change
bios: disabled all unecessary (floppy (I don't use any) enabled/disabled parallel/serial port (for some it was a fix on other mobo's...or so I have read), messed around with lots of settings
tried other DVD drive, burned another DVD.
Now this issue isn't new to me, since I have never been able to install vista either. xp and ubuntu gave me a lot of problems too, but with xp pressing F7 during the initial loading would solve the issue and the install would run fine, on ubuntu adding no acpi would also allow install. With vista and windows 7 setup, pressing F7 during the file load doesn't apparently work, and I don't know how to bypass the acpi check.
If I try to run the install within xp, I get a compatibility report saying that my computer isn't acpi compatible...while the k7s8x bios clearly says it is. I tried enabling/disabling the acpi in the bios and it makes no difference (my bios is the last available, the 2.60)
I have seen people asking for k7s8x lan drivers for windows 7 on this forum, so I guess it is possible to install vista/windows 7 on this mobo after all.
Any suggestions welcome, as I'm completely out of ideas now!
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Aug 9, 2009
Windows 7 started to hang on loading screen, just before colored balls show up. So I put in windows 7 cd, made sure boot order was correct in bios, attempted to run repair, but cd loads to a black screen. So i make a bootable usb for win 7 try the same thing but it gets stuck at windows loading files. So I make a recovery cd on another computer with win7 as OS. Same problem. So I do memtest, surface test, everything checks out fine.
This whole time ubuntu will boot fine (Ive had dual boot working fine for over a year). I use ubuntu to get all the files I need of the host machine and use mini tools partition wizard to wipe the hdd thinking maybe i need a fresh install of win7. Same problem persists with failure of cd and usb of win 7. Trying a bootable usb of ubuntu, it works no problem, OS boots everything, flawless.
I continue to try to get windows working because i need it to remote in for work. On oddity is that if it the first time i boot the computer for the day the windows cd boots and i can install the OS but on the first restart it hangs at the same spot as above. This screams power supply issue, so I wipe the hdd again and swap in a new psu. Windows cd boots, installs, loads fine. I install chrome, steam, quicken, rename the computer which requires restart! and then it fails at the same spot. In retrospect I should have used to good boot to install chipset drivers, unfortunately i am yet to be able to get back into the OS via any means. Other things I have tried:
-Boot to cd with HDD disconnected.
-Boot to usb with dvd disconnected.
-Update Bios to latest version.
-Wipe the hdd with minitools, turn off computer, take battery out of mobo to reset cmos. Still no dice.
My problem with all of this is that the whole time ubuntu can install and works fine. I want this to be a hardware issue, but i can't figure it out. Only thing i can figure is its chipset drivers? But I need to be able to install the OS to run the asus installer.
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Mar 5, 2011
my laptop belonged to my brother and had very little use, he gave it to me and i put norton security on it, whenever i load a site with a few pictures it freezes and a message on the bottom of the screen says loading an ad (not always the same one, a few different ones). i don't use the computer a lot, mainly i like to check the news (used to anyway) but now it just freezes and i cant click on anything. sometimes if i start it up and shut it down a few times it does work but this is very time consuming. also ebay does not work, just freezes when i click on a picture. strangely enough my son likes Internet and this works perfectly, you can view videos with no interruptions.
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Aug 18, 2011
Over the past couple of weeks, I have purchased three different computers. Two from HP and one from Dell. All three computers have the same freezing issue, even if there are no programs running. The only programs that have been installed are Quicken 2010, Turbotax 2010, and Microsoft Office 2007. The only other change made was uninstalling Norton AV and installing eset.The computer freezes up and the only way to get it working again is to hit ctrl alt delete to bring up the task manager. If I bring it up, everything starts working again for a short time. All three computers freeze often even when they have just booted up. All of the computers have been plugged into a power strip which is shared by a bunch of devices, so it's possbile that it could be a power issue, or maybe it's a compatibility issue between Windows 7 and one of the aforementioned programs.
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Dec 28, 2011
My computer always freezes at the shutdown loading screen (When i restart and shutdown). But when im in safe mode it shuts down normally. It Freezes for about 15 min each time then it goes back to my desktop and says an unexpected shutdown happened.
achine Specs-
OS
Windows 7 Ultimate x64
CPU
Intel Core i5-2500 CPu 3.30GHz
Motherboard
PH61A-P35 (B3)
Memory
8 GB
Graphics Card(s)
NVIDIA GeForce 7950 GT
[code]....
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May 27, 2009
I've been trying to install Windows 7 for days now...with no luck at all so far...and I'm getting quiet frustrated as you can imagine.The installation always stops after the installer loads the files, screen freezes on the windows logo, and the progress bar stops immediately stops moving (or it freezes even before the logo is even fully displayed). The DVD then stops and no matter how long I wait nothing happens from there. If I run the text mode install, it stops on disk.sys.
I've looked everywhere on the net and tried many things:unplugged anything not necessary during install (all usb, got rid of sound card, tried another graphic card, removed ram, switched ram position)cleared cmos, no changebios: disabled all unecessary (floppy (I don't use any) enabled/disabled parallel/serial port (for some it was a fix on other mobo's...or so I have read), messed around with lots of settingstried other DVD drive, burned another DVD..My config is fairly old, but not old enough not to meet the basic requierments:Asrock k7s8x r3ati radeon 95001.7GB of ramNow this issue isn't new to me, since I have never been able to install vista either. xp and ubuntu gave me a lot of problems too, but with xp pressing F7 during the initial loading would solve the issue and the install would run fine, on ubuntu adding no acpi would also allow install. On XP and windows 7, I don't know how to bypass the acpi check.If I try to run the install within xp, I get a compatibility report saying that my computer isn't acpi compatible...while the k7s8x bios clearly says it is. I tried enabling/disabling the acpi in the bios and it makes no difference (my bios is the last available, the 2.60)I have seen people asking for k7s8x lan drivers for windows 7 on this forum, so I guess it is possible to install vista/windows 7 on this mobo after all.
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Jul 31, 2010
I recently finished building my custom pc, and tried installing Windows 7 Home Premium on it. I got to where it says "Windos is loading files", the white bar filled up, then it would repeat but slower. So far so good, but then it took me to the screen with the background, where one would normally log in to a user account, but it was completely blank, except for the cursor. So I rebooted the PC and tried reistalling it, and then after the "Windows is loading files" screens, it just gave me a blank black screen with only the cursor visable. I tried this several times but always got the same result. Now, i just the blue screen of death.When i don't boot from the CDROM, my computer freezes at "Verifying DMI Pool Data....." I tried resetting my CMOS, but that didn't change anything, so i'm pretty sure I'm getting that message because there's no operating system because Windows 7 won't seem to finish its installation. The HDD i bought said it came prepared for Windows 7 so there shouldn't have to be any formatting or whatnot done. I am thoroughly perplexed
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Sep 19, 2012
Computer is a couple years old, self built, no issues. Watching hulu and suddenly there's a crackling sound, a flash of light, and screen freezes (not bsod, just total freeze). No biggie, reboot. Won't reboot. Get's to "Starting Windows" and freezes.
Figured it's a ram or hard drive issue. Long story short, quick trip to Fry's, put in brand new hard drive & one stick of brand new ram (completely took out old ram and old hard drives). Took out wireless card, unplugged all usb, except for new usb (wired) keyboard.
Put in Window's installation DVD, boot from CDRom, it gets to "Windows is loading files" and about the third time it completes a status bar, it freezes there. I've rebooted a few times, same issue. Swapped out the one new ram for the second stick that came in the pack, same thing.
So...not hard drive, not ram, not wireless card, not any usb thingy plugged in, system temps have been fine lately. Based on the sudden noise/flash seems like a hardware thing, but can't pinpoint.
System Specs: Antec case, corsair 750W power supply, Gigabit UDP3 motherboard, intel i5-750, evga GeForce GTX260 vid card, and as of tonight a corsair 4gb ddr3 1333x ram, and wd caviar green 1tb hard drive.
I'm going to try to take out the video card (pita) in the mean time.
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Nov 22, 2011
I am attempting to install a fresh copy of Windows 7 on my laptop and am having multiple problems.The HDD is formatted completely empty.
1. When attempting to use the Reinstallation DVD from Dell, the DVD boots and the progress bar moves that says "Windows is loading files," then the computer restarts and it is stuck in an infinite loop.
2. When attempting to use a copy of Windows 7 on a USB drive, the drive boots up until you see the cursor to begin the reinstallation process, then the computer restarts and it is stuck in an infinite loop.
3. When attempting to use a Windows XP DVD, it starts the setup process, and then I get error: STOP: 0X0000007B (0XF78D2524, 0XC0000034, 0X00000000, 0X00000000)
I have been able to boot command line Linux distros (haven't tried any graphical distros) without any problems. Dell instructed me to run diagnostics on everything, and everything passed, so it doesn't seem like there are any apparent hardware issues. I tried pulling the battery and just using the power cord and also removing one of the sticks of RAM and attempting installation, but I have the same problems.
Specs:
Dell Inspiron 1545 (Late 2010)
Windows 7 Home Premium
Intel Core 2 Duo
320GB HDD
4GB RAM
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May 21, 2012
I just purchased a new build, listed below, and cannot figure out why I am getting random hard freezes. There is no blue screen of death, just hard freeze required restart. I get about 3-5 a day.
GIGABYTE GA-H61MA-D3V LGA 1155 Intel H61 SATA 6Gb/s USB 3.0 Micro ATX Intel Motherboard
Seagate Barracuda ST500DM002 500GB 7200 RPM SATA 6.0Gb/s 3.5" Internal Hard Drive -Bare Drive
G.SKILL Value Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10600) Desktop Memory Model F3-10600CL9D-8GBNT
Intel Core i5-2500 Sandy Bridge 3.3GHz (3.7GHz Turbo Boost) LGA 1155 95W Quad-Core Desktop Processor Intel HD Graphics 2000
Antec NEO ECO 620C 620W Continuous Power ATX12V v2.3 / EPS12V 80 PLUS Certified Active PFC Power Supply
XFX AMD Radeon HD 6870 900M 1 GB DDR5 DUAL MINIDP HDMI DUAL DVI PCI-E Video Card (HD687AZHFC)
I am running low on time, as my one month for newegg returns runs out soon. I lost a week having to RMA the hard disk already, as the first one that came was DOA. I have performed furmark for 20 minutes, no failure. Memtest overnight, no failure. Seagate tools, passed test (didn't do thorough long test). Prime95 CPU small FFT for 8 hours, no problem. Prime95 CPU blend for 3 hours, no problem. I have tried reinstalling windows 7, and I have updated the BIOS.
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Aug 2, 2010
my system is
ram: 8G
cpu: i3
system: windows 7
the files are small like 500mb
but the whole computer freezes when i m copying it to my harddrive
it's just too laggy that i couldnt even perform ctrl + alt + del.
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Sep 2, 2012
my computer keeps freezing. here is a video i recorded to show how it happens. i dunno how to explain what is actually happening. it happens often but depending on its mood. sometime its frequent sometimes its not.[url]computer crash - Internet the problem occurs when playing any type of media file whether its while playing video, music, or watching Internet or any other streaming.
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Dec 18, 2009
I have two computers with Windows 7 64 bit set up as part of a Homegroup. I can see the computers from each machine and even browse files/directories. However, when I try to cut and paste or drag-n-drop files from one machine to another one machine freezes and requires the reset button to restart the machine.
It is only one machine that freezes, but it consistently freezes every time I attempt a file transfer. The computer that freezes is connected wirelessly to the network. The other computer is wired to the router. I am stumped. I have tried all new drivers, latest bios, etc.
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Jan 10, 2012
I recently purchased a new desktop computer, the specs are:
Intel Core i7 2700K CPU - 3.5GHz
Gigabyte / Asus Z68 Motherboard
16GB DDR3-1600MHz RAM
1TB SATA3 7200RPM Hard Disk
BluRay Combo Drive(LG)
2 x ATI HD6970 2GB PCI-e in Crossfire configuration
Antec Nine Hundred Gaming Case
Thermaltake Tough Power XT 875W PSU
Now it comes time to install windows 7 professional, so I purchase a copy of the OEM version (because I'm stingy). When I put the DVD in the drive it boots straight away and it comes up with a black screen that says "Windows is loading files........." . The bar on the screen loads and then it says "Starting Windows", after that a blue screen with some leaves and what looks like a very small bird appears in what I am assuming is meant to be the start of the windows 7 professional setup screen, however nothing comes up and after a while (5 minutes or so) my computer restarts and it's groundhog day (has been doing it for the last 3 hours).
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Feb 12, 2012
Windows 7 started to hang on loading screen, just before colored balls show up. So I put in windows 7 cd, made sure boot order was correct in bios, attempted to run repair, but cd loads to a black screen. So i make a boot-able usb for win 7 try the same thing but it gets stuck at windows loading files. So I make a recovery cd on another computer with win7 as OS. Same problem. So I do memtest, surface test, everything checks out fine.This whole time ubuntu will boot fine (Ive had dual boot working fine for over a year). I use ubuntu to get all the files I need of the host machine and use mini tools partition wizard to wipe the hdd thinking maybe i need a fresh install of win7. Same problem persists with failure of cd and usb of win 7. Trying a boot-able usb of ubuntu, it works no problem, OS boots everything, flawless.I continue to try to get windows working because i need it to remote in for work. On oddity is that if it the first time i boot the computer for the day the windows cd boots and i can install the OS but on the first restart it hangs at the same spot as above. This screams power supply issue, so I wipe the hdd again and swap in a new psu. Windows cd boots, installs, loads fine. I install chrome, steam, quicken, rename the computer which requires restart! and then it fails at the same spot. In retrospect I should have used to good boot to install chipset drivers, unfortunately i am yet to be able to get back into the OS via any means. Other things I have tried:
-Boot to cd with HDD disconnected.
-Boot to usb with dvd disconnected.
-Update Bios to latest version.
-Wipe the hdd with minitools, turn off computer, take battery out of mobo to reset cmos. Still no dice.
Only thing i can figure is its chipset drivers? But I need to be able to install the OS to run the asus installer.Motherboard is Asus P5B deluxe.
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Feb 21, 2012
We recently purchased parts to build 2 completely new PC's for our company. Both PC's have the exact same specs, hardware and software...
yet one of them keeps crashing every couple of days. The other one has not had a single problem yet.
I'm providing the 2 crash dumps from the offending PC. If anyone could help us out in assessing the problem, we'd greatly appreciate it as we have absolutely no clue what's gong on currently.
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May 16, 2011
I've just bought a new computer and put it all together, installed drivers etc but no sound is working.If I go to Control PanelHardware and Sound it says "no audio devices are installed".However, if I go to Device Manager, under "Sound, video and games controllers" there are 4 instances of "NVIDIA High Definition Audio"Now I guess thie Nvidia drivers might work through the HDMI connection on the GPU, but my soiund setup is with the old audio jacks that plug in to the back of the motherboard.I tried uninstalling the nvidia audio drivers in device manager but when I rebooted they just installed themselves automatically!
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May 18, 2012
I just turned on an almost new build pc to install windows 7. The entire pc is a new build except the hard drive that has a good copy of xp installed. I am trying to install a new copy of windows 7 on the hard drive. So I turned the pc on and go into the bios to set the DVD to boot first. So windows starts to install and the window is loading bar comes up. After the bar gets over half full, the screen drops and there is a line of h's on the left side of the screen and the installation freezes.
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May 22, 2010
My mother wants to buy a small laptop (13.3'' toshiba t130D). When I went to the store to buy it, the salesman told me that I need to pay 85$ to get windows 7 installed on it since it has NO OPTICAL DRIVE. It seems like a rip-off... I was wondering... because I have no exterior dvd drive, is there ANY way else that I could use to install Windows 7 on that laptop since it is brand new. Can I use a USB key? Or that is only possible when a computer already has an OS installed on it? Is having an exterior drive the only possible way to install this?
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Oct 22, 2009
I just got a copy of windows 7(64-bit ultimate, because its from my college its the upgrade version) and I'm having some install troubles. The installation keeps freezing right when it finishes loading the dvd.
Currently on windows xp. We know the dvd works (tried it in a different computer) and the dvd drive in this system works (tried using different operating systems). I can move the mouse around, and no keyboard shortcuts appear to work. I had the windows 7 beta installed a ways back, so I know the OS works on this system.
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Dec 3, 2012
I'm using Google Chrome and when loading theverge.com, my cursor consistently freezes for a few seconds before resuming normal movement later. What is causing such freezes?
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Oct 3, 2011
I have read a lot on this getting stuck. I had an issue with it getting stuck, so I had HP to send me the recovery disks and I backed everything up and did a clean install. It did its thing and now it is at the Windows is loading files screen. Bad news is, it has been on this screen since last night at around 8:00 (12 hrs), Good news is, it has been moving. I put a sticky note on the progress bar, even this morning it has moved about a half an inch. Should I be worried or just patient? It said it may take up to 3 hours and it has been 12 hours.
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May 18, 2012
I have tried every solution I can find online, but nothing has worked. This is a brand new Windows 7 Professional 64-bit machine and I installed Office 2010 Pro Plus X64 and Outlook has never worked. I've tried reinstalling, scanpst.exe, /safe, /resetnavpane, recreating profiles.
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Aug 13, 2011
My computer would start to boot up"Windows is loading files" and get stuck. I would have to do a hard shut down after it sticks there for an hour. Anyhow, it would eventually boot up, all though one time I got a BSOD Stop: 21C error.For the past 3 days, no sound is coming out of my speakers. All of a sudden it is coming out of my HDMI monitor instead, I went and bought new speakers because I thought they had died. It is still doing it though. Even if I plug headphones in the front jack, I get nothing.
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Feb 28, 2011
I have Dell XPS 15. I shut it down normally and then tried to switch it on.. but it is hanging up and getting Windows is loading files after the progress bar. I tested the memory tests and it has passed the test saying now error found with your memory.
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Jun 10, 2012
I have just bought a new PC 5 hours ago .. I have bought everything GPU/CPU/MOBO/RAM/PSU/CASE .. only thing i did not buy was a HDD and DVD-Rom.. Because i own both and both are only 4 months old.. So i have put the new Parts together.. Then went to old PC , Formatted C drive.. Then added HDD and DVD=ROM from old PC to New one .. Booted and everything was fine except ofc no windows so gave the boot.msgr is missing thingy .. So i put in my Windows DVD .. Set it to boot from DVD .. It boots .. Goes through the "Loading Files" Then it shows me the Windows logo and stays there for a small while.. Then it suddenly turns black with a small gray bar at the bottom... and thats it .. it stays there forever and after some mins i can even here the DVD stops running.. I have uploaded a PIC to help u understand.. Also i tried installing from USB flash drive and same problem.
Here is the PIC of where i am stuck at *Notice the barely visible gray bar at bottom? : [URL]
XFX Pro 550W
ATI 6850
AMD FX6100
4GB of DDR3 RAM
AsRock 970 Extreme 4 Motherboard
Thermaltake Spacecraft VF-I Case.
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Nov 4, 2012
andwhen i put it on it keeps going in windows is loading files then when it is finish it goes on the laptop starting page and goes back on windows is loading files
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Sep 9, 2010
I'm reinstalling windows 7 ultimate. I try and boot from DVD and it loads files the the screen goes blank.
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