Asus DVD Drive - Cannot Start This Hardware / Configuration Info Incomplete

Sep 29, 2012

It's been a while, but I built my first PC a couple of months ago. So far everything works great. But now, My DVD drive doesn't show up in My Computer. I checked Device Manager, and I have an error for my driver. Here is the error:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

I have tried using Driver Fusion to wipe out all drivers and reinstall with no change. The drive shows up in BIOS so it's not a connection problem. I'd prefer not to reinstall the OS....

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Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Ultimate , Service Pack 1, 32 bit
Processor: Intel(R) Core(TM)2 CPU T5600 @ 1.83GHz, x64 Family 6 Model 15 Stepping 6
Processor Count: 2
RAM: 3070 Mb
Graphics Card: NVIDIA GeForce Go 7600 , 256 Mb
Hard Drives: C: Total - 95394 MB, Free - 35270 MB; D: Total - 95393 MB, Free - 30543 MB; F: Total - 93895 MB, Free - 65602 MB; G: Total - 11425 MB, Free - 11397 MB; M: Total - 11425 MB, Free - 308 MB;
Motherboard: Quanta, 30BD, 66.42, None
Antivirus: Microsoft Security Essentials, Updated and Enabled

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