Updates To Install: Desktop Started To Load And Froze There

Dec 28, 2008

About six weeks ago I had an issue with my computer that seems to be related to an update downloaded at that time. I had Automatic Update set to download and install updates automatically and after one such update, the computer instructed me to restart which I did. All went well until I logged in. The log in screen came up, I logged in and hit enter and the desktop started to load...and froze there. I restarted in safe mode and system restore failed. I called Dell and they walked me through diagnostics until they were fairly sure that it was not a hardware problem. I finally got it to reboot from the Windows disk that came with the computer, but the problem persisted. No error message, no lights, no beeps. Just frozen at the same place at the same time. In addition, each time I had to hold the power button down to reboot, my RAID array would have to 're-verify' the data on both disks which would take about 4 hours before I could even think of doing anything with the box.

Finally Dell had me restore the system from a partition on my hard drive which reset the computer to how it was from the factory... It worked fine till I downloaded the updates again. The last bunch included a Vista security update and a bunch of Office updates. I had to Factory Image reinstall again. I have now shut off my Auto Update. It tells me that there are updates to download, but I have not done any of them in the last month........

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