Vista Will Not Load After Software Install

Aug 17, 2009

I installed ActivClient 6.1 (CAC reader sw), on a Dell Inspiron XPS Gen2 laptop running Vista Ultimate SP1. When performing the suggested restart to complete the install, I received this error ""Windows failed to start. A recent hardware or software change might be the cause....blah, blah, blah...File: windowssystem32DriverspxHelp20.sys Status: 0xc0000098 Info: Windows failed to load because a critical system driver is missing, or corrupt."

I tried the Vista Repair option multiple times and though it indicated success, I still could not start windows. I then attempted to perform a restore from three separate restore points, each time it stated to reboot as if all was well, but returned the same errors with alternating bad files PxHelp20 or winload. I went to the Vista repair utility command prompt and attempted to run sfc /scannow, but was given "Windows Resource Protection could not start the repair service."

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