Desktop Will Not Load

Problems started back in the middle of Sept (1 1/2 months ago). I logged several hrs, over 3 days, over the phone w/ Microsoft Tech support. Unfortunately, were unable to pin point the problem. They said it was probably a conbination of spyware and viruses. Here are some of the issues acurring:

I have 2 accts. Mine, (which has administrator privlages), and a Guest acct. Every time I log in to my administrator account, my desktop does NOT load. A TEMP user account is created. With all new desktop settings, etc. I receive an error message saying that my user profile was/did not load correctly. A Temporary user account has been created. Any changes tothis acct will not be saved. Many of my programs are screwed up. ie; Adobe Reader, Microsoft Word. My Microsoft Word created each time, as if for the first time. But will not load 100%. The only way I am able to access my files, (Docs, music, photos, etc.), is by going to start, go into Computer, click C:/ drive, click on users, click on emilee. And there are all my folders file files.