Microsoft Automated Troubleshooting Services - Windows
May 16, 2009
The downlevel release of 5 Troubleshooting Packs from WindowsVista are now live on the web. It is running off the Microsoft Automated Troubleshooting Services (MATS). These are the first to be released, there are more to be released in the coming months.
The link to these is:
[url]
Executive Summary
·5 self-help diagnostics for Windows Vista ready for release
o Sound Playback and Recording
o Printing
o Devices and Drivers
o CD/DVD Reading and Writing
o Aero Glass Desktop Effects
·Combined 44 root-cause/resolution pairs
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Apr 22, 2009
I keep getting a message that this update is ready to install. I have installed it about 10 times, but after it is installed, I get the update icon and the same update is there ready to be installed. When I look at the installation history, it shows that it has been installed successfully. HOW do I keep this update from showing up time after time? Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB936181)
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Apr 13, 2007
Throughout the beta process Microsoft received a lot of feedback on how the taskbar and the window border changes to black when you maximize a window. Before the final release they altered the behavior slightly so the window and taskbar would still turn opaque and black, but with a very slight tint of color that matches the color of your glass. This change satisfied some users but left others still in the dark. Many users wanted a maximized window to remain transparent as well as the taskbar. Once the final build of Windows Vista shipped, all hope was gone that we would have transparent maximized windows, until today.Â
Using a very cool and free utility called VistaGlazz by CodeGazer.com you can easily make your maximized windows and taskbar transparent. Additionally, this utility allows you to easily patch your uxtheme system files so that you can use hacked visual styles with just the click of a button, instead of the multiple step manual procedure.
Let's get started: ...
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Jun 25, 2009
How to show My computer and my networks on the desktop using command or making changes in the registry. i want this to make it automated.
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Jul 29, 2009
The Windows Event Log service does not start even though it is set for AUtomatic load. It will not even start when I go into Services and try to start it manually. The error message is: Windows could not start the Windows Event Log Service on Local Computer. Error 1079: The account specified for this service is different from the account specified for other services running in the same process. The Network connection the Internet does not start at boot time. Instead I have to click Diagnose & Repair and then click Restart the DHCP client service. Then it works.................
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Jul 29, 2009
Ive been running my Vista hiccup free for about a year when all of the sudden a bunch of errors started appearing. In order to get to my login screen after boot took 45 minutes for some reason and was a pain I dealt with. Now I have a bigger problem
-The control panel did not work and whenever vista loaded a ton of errors arose.
-This came from windows services not being able to start and this therefore did not allow windows to check if it was genuine.
-After a week, windows went into limited mode where I only have a blackscreen and access to the internet, nothing else. Microsoft support gave me no help and the problem cannot be fixed without re-installing Vista. No problem i thought.
-Popped in the original vista dvd and changed the bios to boot from CD. This is where the problem lies.
-When I do this, it does nothing with the dvd, I wait 45 minutes until my login screen appears and I am back into limited mode. I want to re-install vista but cannot boot from cd/ dvd.
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Mar 23, 2008
I have just recently bought my laptop with Vista Home Premium on it. The problem occurred after I transferred all files over and tried to play my Corrinne Baley Ray audio cd. The page came up saying I needed to download a license and to press the button. After doing this I get a message saying that "my netscape browser does not have windows media services plugins installed. And thats as far as I can go.
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May 12, 2008
when i r eboot i get a message Host processor for windows services stoped
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Oct 11, 2009
I've put together a number of apps for anyone who doesn't know their specs or needs troubleshooting info. The archive contains Belarc Advisor, Process Explorer, a shortcut to dxdiag, and a .bat file that will list all the drivers and their dates. There are also 3 guides, 2 of which are in my sig, the third is a guide to event viewer.
There is also a readme for getting your system specs and uploading them here as well as a brief intro to the apps. The archive is an SFX archive, so just double-click and choose where to extract the diagnostics folder. Any feedback would be appreciated - or complaints.
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Sep 14, 2008
I've been going over and over trying to solve a problem on my PC for the last few days, and while it's not an issue worthy of another thread, I do have some questions that you experienced guys might be able to either explain, help or point me towards understanding. I'm pretty fluent in computers, I've been building them since I was 9 years old, so that makes about 21 years worth of seeing things break.
One element that I never really got into, due to not experiencing, is understanding and troubleshooting IRQ conflicts. I have a massive list of entries in my device manager, and some of them share an IRQ entry with other items. Would I see any improvement in stability by putting, for example, the video card on its own IRQ channel, if my PC's only problem is freezing shortly after launching a 3d game? My video card is actually sharing an IRQ assignment with the 1394 and 4 USB controllers.
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May 7, 2008
I am new to Vista, and definitely not in league with the pros, but I have gone through all the gaming posts, and followed the suggestions for downloading updates, especially the SP1. Here is my issue: Despite troubleshooting; updating all drivers; downloading and installing SP1, and performing all automatic updates, I still receive a critical error message regarding virtual memory, which crashes the game after the first level, when loading the second level of the game.
My system is a HP Pavillion dv9500; windows vista home premium 32 bit OS; AMD Turion 64x2 1.90 Ghz; 1938 MB RAM; I changed the compatibility to those recommended for win 95 games; have increased the virtual memory via custom settings to the maximum of (1938 x 3) allowed per system. I love this game, and really want to play it on my laptop, but at this time, I do not have any free money to upgrade or purchase or make changes in hardware, etc. Does anyone have a fix for this?
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Jun 22, 2008
One day i tried logging in using windows live messenger and got an error 81000306. I've tried disabling autotuning as prescribed by some websites but it has not worked. Tried resetting winsock, forwarding ports for the .net messenger, repaired Windows live messenger, and still no go. I ran the windows live messenger tests and they all passed, so it's weird that i cannot connect.
I've also noticed that when logging on to sites that use the windows Live ID, the pages will not load. Status indicated on the browser is that it says " Connected to logon.live.com " but dOes nothing else. no webpage is loaded and it does this until the connection times out. This happens when signing in to bungie.net or xbox.com as well. I also have my xbox 360 connected to the same modem (without a router, i just take the ethernet cord and plug it to whichever i wanna use), and it can connec to Windows messenger on the dashboard ok.
Have restarted and restarted, have power cycled the modem, even reseated my D-Link ethernet pci card. I have not made any large changes, other than i am using Open DNS, and it's updater since my ISP has dynamic IP, and i have turned off UAC. I've done every troubleshooting step i can think of (I worked for tech support for a computer manufacturer, so i've pretty much used up everything that training has given me and my 2 years experience in that field). All other messenger programs work. Tried using pidgin, with the same result, i can connect with all other IMs except windows live.
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Jun 24, 2009
I have had this problem for a now while. As you see in the title an instance of svchost.exe always using about 70,000 K (right now another using 88,000 K) in task manager and I would like to know why and if I can bring that number down. If I right click it and click go to Services, the following are shown:........
Disabling Windows Update in Administrative Tools Services does nothing. I have 2 GB RAM also.
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Feb 6, 2009
I've just installed Windows Vista (32bit) Ultimate on a second machine in my home network, and the content for on-line services is very different on them both. The regional settings for both of these machines are the same (Netherlands), but the content is very different. How can I add/change the on-line regional content for media center? I've already looked into adding .mcl files into the AppData directory, but this isn't the solution that I'm looking for.
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Dec 24, 2008
2 weeks ago I've installed fresh new copy of Vista x64 ultimate sp1 and downloaded all critical updates. From time to time I got BSODs randomly + windows continues to spam me with message error message "Host Process for Windows Services stopped working and was closed" - in event log it appeares as
"Faulting application svchost.exe_iphlpsvc, version 6.0.6001.18000, time stamp 0x47919291, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791adec, exception code 0xc0000374, fault offset 0x00000000000a6e97, process id 0xde8, application start time 0x01c965d5d7c709ab."
After getting this message my window appearance changes for aero to half-aero-half-classic style and language icon diappeares from taskbar (and hotkey alt+shift stoppes wirking too - can't swich from default language ). I've tried to chnage language bar settings from Control Panel (Floating/Docked/Hidden) does nothing. Only restart brings things to normal, but after unpredictable period of time it happens again.
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May 20, 2009
I bought a computer last year with an OEM version of Windows Vista Ultimate x64. I needed an additional 4GB of RAM and I was having problems with the computer not booting up. After posting in the memory modules manufacturer's forum they told me to alter some parameters in the BIOS regarding memory timings. After some experimentation, the computer would not even post to BIOS, so I decided to clear CMOS. Now, every time I boot into Windows, it asks me to activate and if I activate it, it tells me the license is already assigned to another computer. I contacted Microsoft support here in Portugal and I already tried telephone activation and System Restore as specified in the troubleshooting for activation, with no luck. After contacting Microsoft support again they told me to post here in the newsgroups to try to find a solution, otherwise they would have to bill me for telephone support.
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Mar 28, 2009
I Just want to know why my screensaver doesn't work using a Microsoft wireless laser mouse, also microsoft wireless keyboard, windows vista.
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Jul 29, 2009
I did to accelerate the start up of Vista did not help at all. = Whether killing services, ditching the sidebar, cleaning up etc. etc. = the startup still takes up to two minutes. As opposed to it, the = shutdown takes only 10 secs. I really do not understand what is wrong = with the start up. As an example, today the usual security updates etc. = from MS installed which required a restart. From the moment the restart = started (shutdown finished in 10 secs) to full availability of the = desktop, it took more than 3 minutes. This is ridiculous. My laptop has = 4MB of RAM and a 2.0 GHz AMD CPU. I think that should be enough to make =
it faster.........
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Feb 15, 2009
I have a fairly new PC running Vista Ultimate. Last week I noticed tha tthe HD in Computer reported only 3GB of the 137 available on the primary C: partition of my drive was available. I've been trying a lot of troubleshooting to figure out what's eating my space Here's what Vista Disk Manager show: Here's what another utility show: On the latter, the large, grey area seems to be the issue. THe Lenovo utility says that it has not scanned that part sue to insufficient authority (I am the only user and has Admin privileges on this machine). So how can I go about determining what is eating 74GB of my harddrive?
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Mar 5, 2010
I am experiencing a number of Reliability and Performance Logs, and Task Scheduling issues and difficulties.
In trying to troubleshoot the problems, I have started with the Task Manager, as it is clearly not performing at all.
First, before starting this process, I created a new Restore Point.
Then, at Start>Help and Support>Select, ?Troubleshooting>in Search Help box type, Troubleshoot Task Manager>Select, How do I enable Task Manager if it has been disabled. ....I end up with this set of troubleshooting instructions;
Using Administrator Rights, I am able to navigate down to Step 3 of the instructions,[see string in bottom panel] here;
Before going further, per the instructions, I saved a copy of the Registry Key to a hard-drive.
With that done, I tried to double click on System, but nothing happens! Disable TaskMgr does not come up to allow me to continue with the troubleshooting process.
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Sep 20, 2009
I cannot send or recieve emails, In my accounts set up i have said my incoming server name is pop.microsoft.com and outgoing as smtp.microsoft.com.
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Oct 17, 2009
I was using Microsoft Outlook Express as my mail client. Then Microsoft advised users to update to Windows Mail since they no longer supported Outlook Express..so I did. Now Microsoft is directing users to install Microsoft LIVE Mail? What is the difference between Microsoft Mail (which I am running) and Microsoft LIVE Mail....and, why would a user run LIVE over MAIL?
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Mar 25, 2010
Where can I post Windows 7 queries? Why is Microsoft refusing to include a W7 newsgroup? Do they have an alternative means of answering user questions? Not an inconvenient forum
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Mar 25, 2008
4 Microsoft: Windows Vista Needs 2 Be Recalled, Just FYI. P.S. If You Continue 2 Refuse 2 Recall Windows Vista, I Will Have No Choice But 2 Send A Complaint 2 Bot He USDOJ And The CPSC, Just FYI.
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Apr 18, 2010
I get this message when I turn on my computer: "Microsoft Visual C ++ Runtime Library. This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information". I dont get the chance to log on to windows because of this message.
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Nov 15, 2009
Can anyone tell me why Microsoft has not established Windows 7 Newsgroups? Where is everyone going for public support for it?
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Feb 14, 2009
some of us want to choose what "gets out" and what doesn't. And this info doesn't work since there is nowhere to make such a change in the Windows Firewall window that comes up. Configure it - HOW? Can some one explain how it's configured to actually work without being a programmer writing strange unknown confusing rules for everything that wants to connect to the net? If not, can someone recommend a good free easy to use two-way FireWall like ZoneAlarm that's compatible with Vista?
unfortunately, the outbound filtering has been disabled. I'm not quite sure why Microsoft made this decision but from a security point of view it would have made perfect sense to have it enabled by default. I suspect it's due to Microsoft not wanting to frustrate customers when their internet dependent applications suddenly stopped working.Windows Vista Firewall: How To Turn On Outbound Filtering
* Click the Start Button (Windows Orb)
* In the search bar type "wf.msc" and press the Enter key
* Click the Windows Firewall Properties link
* Change Outbound connections from Allow (default) to Block
From the Windows Firewall with Advanced Security properties you can also configure additional rules for incoming as well as outbound connections.
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Mar 28, 2009
I suppose there are third-party file managers. I will be looking for one if and when forced to upgrade from XP. Having tried the Windows 7 beta, Windows Explorer (like MSN Messenger) is beginning to look like an ornament. Apparently the same goes for Vista.
When Folder View is enabled, clicking on the folder name does nothing. In Windows XP, you could click on the folder name to expand the folder and automatically close the previous folder at the same time. That was very useful to me. And then there is all the additional junk above the "computer" folder, as if Microsoft thinks "computer" is a bad word to be hidden away. And then there is the fact that font sizes and types
can no longer be adjusted (without screwing up other programs on your system).
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Apr 29, 2008
I was wondering if anyone could tell me where i should start if i would like
to start getting certified in microsoft/windows?
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Sep 30, 2009
Just ahead of the launch of Windows 7 comes Microsoft Security Essentials, their new free anti-virus package based on their award-winning ForeFront corporate security scanning engine. I wrote last night that this software is being released today and there was an interesting comment from Yatti420 who wrote. MS should just push MSE to all users.. I notice lots of clients comps coming in now with stuff AVG misses.. MSE is a Microsoft Product that just works well.. Link - Should Microsoft push MSE through Windows Update? | Windows 7 News
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Oct 20, 2009
Microsoft last week patched nine vulnerabilities, five marked "critical," in Windows 7, a move that will require users upgrading to the new operating system starting Thursday to download a security update to keep their PCs secure. Microsoft issues first Windows 7 patches | Windows - InfoWorld
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