System Services Not Loading

Aug 13, 2007

I'm experiencing some strange behaviour with my XP SP2 PC. This morning I ran microsoft update, and saw that 2 security patches hadn't been installing for about a month. I decided to boot into safe mode to try and get them, but then it asked me to reactivate windows, which I did over the phone and now all fine on that front.
However, the problem I'm now having is that certain services aren't loading when XP loads. For example, the desktop appearance, along with windows explorer, for example, looks like it's win98, i.e. no fischer price look, just plain old grey boxes. Also, the network services aren't loading so I can't get online with my router. Another: when I try opening help and support, I get the following message: Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service names 'Help and Support'.I'm not running in safe mode, and msconfig shows me as being in normal start up - load all drivers and services. In the services tab there are only 4 services running, which I'm pretty sure is seriously fewer than any machine running normally.

Unfortunately I can't run system restore: for some reason it's only got two saved in total, one that I did about 10 minutes ago, and another system one, about 15 minutes before that. Fortunately, NOD32 seems able to load, and a scan reveals no viruses. One more crucial thing: after I initially went to msconfig to arrange a safe boot on next boot (I have a usb keyboard so can't f8), I got a blue screen of death. So perhaps some boot files have become corrupted?

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