Unable To Get On The Internet

Aug 14, 2005

My daughter is unable to get on the Internet.She can get on MSN Messenger by using the little icon in the bottom tray,it will keep signing her in & out.She can get on Yahoo Messenger the same way & doesn't seem to have any problems staying connected to it.I had her check her AVG to see if it needed updated.When she clicked on the desktop icon it came up to her Virus vault.When she clicks on it it says- The memory could not be read.So she clicks ok & the AVG disappears.Next I had her click on her Internet Explorer icon itsaid-iexplorer.exe-Application error. It comes up in a box that is blue on the top & tan on the bottom. Then it also closes itself.I told her I would come on here & see if anyone had any ideas of what I can tell her to do since she can't seem to get on the Internet & I don't have XP.

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