Right-click In WinSP3 Crashes Explorer.exe - Have To Reboot
Oct 11, 2008
I am building a new PC and had it running fine until I just noticed recently that whenever I right-click on the desktop to view Properties, Explorer.exe crashes hard and I have to reboot. The only thing I have installed recently is Office 2007 and SP3. Before I start uninstalling all of that I thought I'd ask the group if they have seen this recently. I searched for the error here and only found reports from pre SP3 users so I thought I'd ask first.
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Dec 11, 2004
When I right click a file, windows explorer crashes and then recovers.
Right clicking on a folder works OK.
My OS is Windows 2000 Professional.
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Jan 20, 2005
Crashes if I right click on my HardDrive icon to see the size.
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Nov 29, 2008
I Right-Click On A AVI File To Select What Player To Play It In, I Recieve 'Windows Explorer Has Encounted A Error'.
If I Just Double-Click It, Opens Up Realplayer And That Crashes With A Similar Error I Have Tried Windows media Player To Play Files,But That Does Exactly The Same.Its Not Just Limited To One AVI File, It's All Of Them
Done Virus Check, Spyware Check, And undo Check All Clear Now
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Nov 7, 2004
Whenever i open an explorer and right click on a file, it will terminate all open explorers as well as take down my launch bar (which will subsequently be rebuilt though). What i want to do is to delete a file, and it does not work with pressing delete either (same effect). But, as i said, the whole conext menu wont open. I am not really aware of newly installed programs, could be wrong on that one though.
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Mar 12, 2004
When i play/single click some video files (Xvid) explorer crashes, while its trying to build the thumbnail. These files are not in the my documents folder and can be played through one program that i have (VideoLAN)but most programs ie win media player cant play it.
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Sep 23, 2010
This is so weird, see the screenshot.
Screenshot: http://gyazo.com/b406a94dab4b5ce9cfdf4f8fa815ec4a.png
This happened after booting up my pc today (running XP Pro SP3).
I had a malware infection days ago and removed it almost completely (apart from random tabs popping up in Firefox).
Last night I ran O&O Defrag and it finished without any problems or errors.
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Feb 21, 2009
I am confused, but I will describe this best I can: explorer.exe crashes when viewing folders or anything built on explorer.exe (I guess) at exactly 11 seconds in on them. It also randomly crashes every couple hours. Im extremely confused by all this
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Jul 24, 2006
I install sp2 in my machine and after the first reboot the pc crashes at windows logo screen (that with the loading bar-bar is running-) for some time then the monitor turns off and turns on again in a while with the logo beeing at 16 colors and thats it...nothing else happens (loading bar is stoped). I have try installing sp2 from internet manualy download, with the windows update and with microsoft sp2 cd with the same results. The weird is that before some time i have install sp2 and it was working perfectly but i force to make format in my hdd due to viruses. i have try that in my machine (before upgrate)....
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Aug 3, 2005
I have a computer that quits explorer every time I try to click on the file menu, or right click on explorer and go to the new link. It also does this when i try to delete a folder in explorer or through my computer.
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Sep 28, 2006
My pc is so slow that it takes ages to play a song in wmp11. Ive used tools like ad-aware and registry mechanic, tune up utilities. But still no improvement. It used to be just fine, until I installed some pay-for-viewing add program. I have uninstalled it since then, but the slowness remains. And the processor is hogged, at the highest level, even though i killed many a startup processes.
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Jun 22, 2005
every time i try to open anything that uses these programs i get a 'windows/internet explorer has encountered a problem and needs to close' crash i think i have a virus in my processes i have 2 strange ones one is n6tgoxae.exe the other is 86851316.exe norton fixes this is for a short while but then the problem soon returns i have also tried spybot search and destroy as well as running AdAware can anyone help me on how to fix my explorer problems and gettin rid of
these processes?
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Sep 11, 2007
Faulting application explorer.exe, version 6.0.2900.2180, faulting module netapi32.dll, version 5.1.2600.2976, fault address 0x0003952c. When a user is editing documents in Word 2003 from a network share, the Windows Explorer then shuts down and refreshes the desktop. The error message above is in the Application Event Log. the Event ID is 1000. Done some searches and tried a few things but still user gets this error. After this error in the Event Log another message is "The shell stopped unexpectedly and Explorer.exe was restarted. The Event ID is 1002 for this one.
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Aug 27, 2005
Initially, it just seemed like totally random and spontaneous reboots. But after I reconfigured XP to not autorestart on crashes, now I'm getting BSODs. IRQL_NOT_LESS_THAN_OR_EQUAL
*** STOP: 0x0000000A (0x00000188, 0x000000FF, 0x00000000, 0x804E35E9)Beginning dump of physical memory Physical memory dump complete.
This seems to happen at 2 times.
1) Completely random, with no obvious ties to any activity.
2) When a USB device is disconnected. Windows acknowledges the removal with a bong, but then BSOD crashes seconds later.
Both are extremely intermittent and it may be a week or more in between crashes. I can sit there and insert and remove USB devices (a Creative USB MP3 Player) until I'm blue in the face and never see a crash. This is a home built PC with an ASUS motherboard running XP Home. The system has been reliable for many years but just started this in the last several months. I'm current on all service packs, updates, and whatever else I've been able to find.
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Jul 1, 2005
I am having problems starting both Internet Explorer and Windows Explorer. Both generate the same error: "Internet (or Windows) Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." The details show that ole32.dll is the guilty module. So far I've had no success in locating a solution. I am using Windows XP Home Edition. I should also note that the control panel won't function either since it is basically part of Windows Explorer.
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Jul 24, 2005
i recently had to format my hard drive and reinstall windows xp pro.after i reloaded and reudated everything i ran into a problem. once i turn the computer on and double click on my computer it takes about 5 minutes to find the contents.once the contents are found i can
close my computer and double click it again it shows up right away.it seems to me that when the computer shuts down and then i restart that particular path to my computer is lost and it has to try to find it everytime i start the computer. dont know where to look or have any idea why this would be happening.
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Feb 6, 2006
Using XP Home, If I click on Start>Run after a reboot, the Run window opens normally.If I open any program and then click on Start>Run, nothing visible happens! Nothing. I have tried to correct this by right clicking and using: Properties>Customize>Advanced, but without success.Haven’t been able to fix this with Tweak UI or by using sfc. AVG has not found a virus.Observations:Switching to Classic View the link works normally every time.Clicking Start>Run and nothing happens, then looking in Task Manager gives the following information: under Applications, Run is shown as running right clicking this entry and selecting Go To Process shows the explorer.exe processRun opens every time by holding down the Windows Key and pressing R.
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May 17, 2005
Every time I reboot a setup window appears. When I click the next button an error say can not install on windows NT.
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Oct 22, 2005
I don't have the windows bar (the one with the start) and I can only run programs through the CTRL+ALT+DEL and having a new task created. I was contaminated with several trojans/worms/etc but I think now I clean, since i already run Spyware Dr. and Spybot. I also already run Trend micro online clean and I have avast antivirus installed.
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Nov 18, 2007
My office comp is never on the internet but it got this issue:Got DR Watson Postmortem Debugger alert. Comp froze. This happens whenever accessing My Computer or accesing files in ext drives.In Safe Mode I tried Ad-Aware, SpySweeper, spybot, and some others.I disabled Dr Watson. Now I get this error when accessing problem areas on my comp;So when I click OK explorer crashes... but doesn't freeze up like it did with DrWatson enabled.
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Feb 1, 2005
When in Windows Explorer (XP Pro) and burrowing through folders I get the following error:
Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
Details:
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: ntdll.dll ModVer: 5.1.2600.2180 Offset: 000106c3
I can make it happen consistently by going to the eighth level of sub-folders.It just closes Explorer and then everything comes back up (except for Explorer or my email if I was attaching a file).
I have tried everything, including a reparative install of Windows XP Pro. I have run sfc /scannow. I try to do regsvr32 ntdll.dll and I get the following error:
ntdll.dll was loaded, but the DllRegisterServer entry point was not found. The file can not be registered.
I have run Ad Aware SE, SpySweeper and Spybot (and even a TDS-3 full system scan). Spyware/virus is not the problem. Caches/temps are cleared, she defrags fine. This is a Dell Latitude 600m 1.6GHz 768MB.
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Mar 3, 2008
I log into my account, windows loads up and during start up, explorer.exe just crashes, it completly removes itself from the task manager every 20 seconds, desktop icons then dissapear with only the wallpaper/background showing. This is a real problem, I've used Spy Doctor and Kaspersky, it found a few malware and trojans and my system appears to be clean however my explorer.exe continues to crash every 20 seconds, forcing me to launch programs through task manager in order for me to function on the Computer. I've read up this problem throughout google and tried some of the advice thats been given to others with a similar problem as the one im facing with however it still crashes.
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Mar 7, 2006
I first noticed that explorer would crash a few weeks ago after I stumbled across an infected .wmf file while surfing the net. I was logged in under my limited account and my anti-virus detected the .wmf but it could not take action, I believe due to the fact I use system restore. I finally was able to delete the .wmf after which I ran several different scans and could not detect anything except Microsoft (R) HTML Application host had been altered (24,576 bytes to 24,064 bytes), so I replaced the file (note: explorer was already crashing before this point). The only time it seems to crash is once in a while when I click on My Document, Control Panel, My Pictures etc.
Logfile of HijackThis v1.99.1
Scan saved at 8:19:13 PM, on 3/7/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)
Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe.........
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Oct 9, 2007
Every time i try to run any program to help, it says Windows Explorer is not responding, furthermore, i cannot access the internet. When i try to access the network connections, it says to make sure Network Connections is running. Also, i just deleted a trojan, i cannot recall the name, but AVG couldnt delete it. I saw it was located in the temp internet files folder, so i just cleared it. It also said there was a change in kernel32, but i've been told thats rather common.
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Mar 24, 2009
I have a Windows XP Pro SP3 totally updated.I switch on the computer and runs well. No problems are shown. At login screen I put my credentials, it starts to load my desktop and then, before anything can load appears a message saying this (or something like this):Explorer.exe must restart because it can load an application.I click on Ok and then nothing happens. I only see my desktop background.Well, I reset the computer pushing the button on the PC. I load Windows XP on fail-safe mode and login as Adminitrator. Everthing goes well.Then, I reboot Windows by software to start Windows as the usual way. Then, I login on my session and it works well, I have no explorer crash and I can work.But this is not the key to solve the error because it returns to happen.
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Oct 8, 2006
In Windows Explorer anytime I want to copy or delete an avi file WE closes and get the attached error report.
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Dec 21, 2007
I have a Compaq running windows XP SP2 with the latest updates. For about a week now when you start windows and login as a user or administrator and even safe mode explorer crashes as soon as it starts and every time you try to restart explorer it crashes again. I can do ctrl-alt-del an start a new task other than explorer and the task works just fine but explorer will not work. I've ran anti-virus and spy-ware software and found nothing. I've removed all software that isn't a Microsoft product and still no luck. I would just reinstall windows but I can't find the CD.
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Apr 10, 2007
whenever I right click on a file inside Windows Explorer, it crashes (explorer.exe). It's not slow or anything, it just exits, the screen goes black for a bit, then goes back to the desktop.
The detailed error message is as follows: Faulting application explorer.exe version 6.0.2900.2180 faulthog module kernel32.dll version 5.1.2600.2180 fault address 0x0001eb33.
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Jan 27, 2005
I have what I believe is a fairly unusual problem. I am running WIndows XP. Whenever I access the MY MUSIC folder on my PC lately, explorer.exe spikes my CPU and causes my PC to run like crap. My CPU runs at 100% until i do one of two things: End the explorer.exe process in the task manager (but then i obviously have no way to control WIndows), or if I shut down the MY MUSIC folder, and wait 5-10 minutes, explorer.exe slows down. It is currenty running at 100% as i write this. Yes I download music legally, and yes I get some ambitious movies once in a while. But this problem started happening when I downloaded Service Pack 2. I could not even use the MY MUSIC folder
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Feb 22, 2008
Explorer.exe will load when my machine starts up. About every 5-10 seconds, it will close, meaning my desktop blinks off. Another 10 seconds later (or around that) explorer.exe will start again and my desktop will come back. Eventually, it stops trying to load and the desktop stays off. I can go to task manager and run explorer.exe to repeat the process of having explorer.exe run, stop, run, etc. I don't receive any error messages when this happens. This machine has the latest Microsoft updates incl service pack 2.
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May 19, 2007
when I would open up folders and Windows Explorer would have an error message and then it would refresh my computer and close all Windows Explorer Window(s). Ive researched quite a bit in my spare time in the past two days and found that it could be related to ntdll.dll. But in my research I haven't really found any solutions, yet it almost seems like a common/uncommon problem.
I have done a few system restores all of which were unable to return to a previous state. I am up to date on the latest virus/spyware/adware definitions and ran scans using: Norton Internet Security 2007, Spy Sweeper, AdAware, Spybot Search & Destroy and Stinger......
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