Explorer Crashes - Open Up Folders
May 19, 2007
when I would open up folders and Windows Explorer would have an error message and then it would refresh my computer and close all Windows Explorer Window(s). Ive researched quite a bit in my spare time in the past two days and found that it could be related to ntdll.dll. But in my research I haven't really found any solutions, yet it almost seems like a common/uncommon problem.
I have done a few system restores all of which were unable to return to a previous state. I am up to date on the latest virus/spyware/adware definitions and ran scans using: Norton Internet Security 2007, Spy Sweeper, AdAware, Spybot Search & Destroy and Stinger......
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Feb 21, 2009
I am confused, but I will describe this best I can: explorer.exe crashes when viewing folders or anything built on explorer.exe (I guess) at exactly 11 seconds in on them. It also randomly crashes every couple hours. Im extremely confused by all this
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Oct 14, 2007
I try to open any folder from the desktop, or explorer(right click start button), or my documents, they don't open, but program shortcuts seem to work. Once inside a program I can navigate to and open folders I couldn't do previousy on desktop. It seems just an error when on the desktop itself.
My wallpaper vanishes and the active desktop recovery screen appears telling me to restore the desktop after somekind of windows error.
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Apr 17, 2006
On a new computer I installed windows XP pro, updates and installed basic software, such as Office XP, McAfee, Firefox, etc. Whenever I open My Computer or windows explorer and browse through folders, after a little while explorer crashes and then restarts. This also sometimes happens when I open the start menu. Occasionally, Dr Watson postmortem debugger is triggered and the computer freezes until I end the process from the task manager.
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Nov 26, 2004
My OS is Windows XP and the message I get is "Windows Explorer has encountered an problem and must shut down. Sorry for the inconvienence."
This also happens when I right-click on the desktop, but after that message, I get a similar one from Dr. Postmortem Debugger (or something like that) and the computer freezes.
Thanks in advance for any help.
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Apr 27, 2006
My internet explorer just started crashing every time i open it, and also the kazaa lite prog crashes the same way. i haven't tried any other programs, but this is what hijackthis says:
Logfile of HijackThis v1.99.1
Scan saved at 23:05:57, on 27/04/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe........
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Feb 23, 2007
When i browse through my c drive and open program files i get an Error saying Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. The error signature says:
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: oggsplitter.ax
ModVer: 1.0.0.0 Offset: 00007732
It doesnt happen in any other folders. I have searched the web but no one seems to have the same problem
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Dec 24, 2008
I'm set up to run folder windows in a separate instance of Explorer for better stability. But When I close all the windows for the second instance of Explorer, the process frequently does not terminate. So then when I try to open another folder window, nothing happens. I have to quit Explorer manually to get it working again. This has happened several times now, and I'm getting tired of it. I'm running XP MCE 2002 Edition, all the latest updates.
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Nov 7, 2006
I have XP SP2. Can I change settings so that when I launch Windows Explorer the "folders" pane/panel opens automatically?
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Nov 29, 2005
I am having major problems with my computer. I can't access folders, My Computer, Internet Explorer, etc. When I click on any of these, it thinks for a little bit, and then does nothing. I am running Windows XP SP2. Does anybody have any idea what I can do? I have tried just a Diagnostic Startup. . .but it basically does the same thing.I haven't loaded any new programs or software lately. About the only major change was early in October, I started using an iPod and I have transferred quite a bit of music files to the hard drive.
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Sep 28, 2006
My pc is so slow that it takes ages to play a song in wmp11. Ive used tools like ad-aware and registry mechanic, tune up utilities. But still no improvement. It used to be just fine, until I installed some pay-for-viewing add program. I have uninstalled it since then, but the slowness remains. And the processor is hogged, at the highest level, even though i killed many a startup processes.
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Jun 22, 2005
every time i try to open anything that uses these programs i get a 'windows/internet explorer has encountered a problem and needs to close' crash i think i have a virus in my processes i have 2 strange ones one is n6tgoxae.exe the other is 86851316.exe norton fixes this is for a short while but then the problem soon returns i have also tried spybot search and destroy as well as running AdAware can anyone help me on how to fix my explorer problems and gettin rid of
these processes?
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Sep 11, 2007
Faulting application explorer.exe, version 6.0.2900.2180, faulting module netapi32.dll, version 5.1.2600.2976, fault address 0x0003952c. When a user is editing documents in Word 2003 from a network share, the Windows Explorer then shuts down and refreshes the desktop. The error message above is in the Application Event Log. the Event ID is 1000. Done some searches and tried a few things but still user gets this error. After this error in the Event Log another message is "The shell stopped unexpectedly and Explorer.exe was restarted. The Event ID is 1002 for this one.
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Dec 11, 2004
When I right click a file, windows explorer crashes and then recovers.
Right clicking on a folder works OK.
My OS is Windows 2000 Professional.
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Jul 1, 2005
I am having problems starting both Internet Explorer and Windows Explorer. Both generate the same error: "Internet (or Windows) Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." The details show that ole32.dll is the guilty module. So far I've had no success in locating a solution. I am using Windows XP Home Edition. I should also note that the control panel won't function either since it is basically part of Windows Explorer.
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Aug 14, 2007
i can't open my desktop folders including shortcuts..when I go to start, i can only open recenlty used programs but not my documents, my computer, control panel & all the tabs on the right field...also when I close a program, the window display still remains on the desktop.by left clicking the current program window i'm using and dragging it around, i can sort of erase the previously used windows.i can only correct this by restarting xp.do i have a virus? pls give me step by step guide to fix this.
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Oct 22, 2005
I don't have the windows bar (the one with the start) and I can only run programs through the CTRL+ALT+DEL and having a new task created. I was contaminated with several trojans/worms/etc but I think now I clean, since i already run Spyware Dr. and Spybot. I also already run Trend micro online clean and I have avast antivirus installed.
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Nov 18, 2007
My office comp is never on the internet but it got this issue:Got DR Watson Postmortem Debugger alert. Comp froze. This happens whenever accessing My Computer or accesing files in ext drives.In Safe Mode I tried Ad-Aware, SpySweeper, spybot, and some others.I disabled Dr Watson. Now I get this error when accessing problem areas on my comp;So when I click OK explorer crashes... but doesn't freeze up like it did with DrWatson enabled.
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Jun 2, 2007
Everything seems to be working without a problem. And after running numerous virus scans and spyware scans, I don't pick up any problems. However, every time I open up a folder which has some of my movies in it my computer hangs. Actually only windows explorer hangs, everything else functions fine, but my taskbar becomes un-clickable and the folders hang. I then close the drwtsn process and it all resets. I don't really want to delete the folder with my movies so is there any way to do anything about this?
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Feb 1, 2005
When in Windows Explorer (XP Pro) and burrowing through folders I get the following error:
Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
Details:
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: ntdll.dll ModVer: 5.1.2600.2180 Offset: 000106c3
I can make it happen consistently by going to the eighth level of sub-folders.It just closes Explorer and then everything comes back up (except for Explorer or my email if I was attaching a file).
I have tried everything, including a reparative install of Windows XP Pro. I have run sfc /scannow. I try to do regsvr32 ntdll.dll and I get the following error:
ntdll.dll was loaded, but the DllRegisterServer entry point was not found. The file can not be registered.
I have run Ad Aware SE, SpySweeper and Spybot (and even a TDS-3 full system scan). Spyware/virus is not the problem. Caches/temps are cleared, she defrags fine. This is a Dell Latitude 600m 1.6GHz 768MB.
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Mar 3, 2008
I log into my account, windows loads up and during start up, explorer.exe just crashes, it completly removes itself from the task manager every 20 seconds, desktop icons then dissapear with only the wallpaper/background showing. This is a real problem, I've used Spy Doctor and Kaspersky, it found a few malware and trojans and my system appears to be clean however my explorer.exe continues to crash every 20 seconds, forcing me to launch programs through task manager in order for me to function on the Computer. I've read up this problem throughout google and tried some of the advice thats been given to others with a similar problem as the one im facing with however it still crashes.
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Mar 7, 2006
I first noticed that explorer would crash a few weeks ago after I stumbled across an infected .wmf file while surfing the net. I was logged in under my limited account and my anti-virus detected the .wmf but it could not take action, I believe due to the fact I use system restore. I finally was able to delete the .wmf after which I ran several different scans and could not detect anything except Microsoft (R) HTML Application host had been altered (24,576 bytes to 24,064 bytes), so I replaced the file (note: explorer was already crashing before this point). The only time it seems to crash is once in a while when I click on My Document, Control Panel, My Pictures etc.
Logfile of HijackThis v1.99.1
Scan saved at 8:19:13 PM, on 3/7/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)
Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe.........
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Oct 9, 2007
Every time i try to run any program to help, it says Windows Explorer is not responding, furthermore, i cannot access the internet. When i try to access the network connections, it says to make sure Network Connections is running. Also, i just deleted a trojan, i cannot recall the name, but AVG couldnt delete it. I saw it was located in the temp internet files folder, so i just cleared it. It also said there was a change in kernel32, but i've been told thats rather common.
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Mar 24, 2009
I have a Windows XP Pro SP3 totally updated.I switch on the computer and runs well. No problems are shown. At login screen I put my credentials, it starts to load my desktop and then, before anything can load appears a message saying this (or something like this):Explorer.exe must restart because it can load an application.I click on Ok and then nothing happens. I only see my desktop background.Well, I reset the computer pushing the button on the PC. I load Windows XP on fail-safe mode and login as Adminitrator. Everthing goes well.Then, I reboot Windows by software to start Windows as the usual way. Then, I login on my session and it works well, I have no explorer crash and I can work.But this is not the key to solve the error because it returns to happen.
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Oct 8, 2006
In Windows Explorer anytime I want to copy or delete an avi file WE closes and get the attached error report.
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Dec 21, 2007
I have a Compaq running windows XP SP2 with the latest updates. For about a week now when you start windows and login as a user or administrator and even safe mode explorer crashes as soon as it starts and every time you try to restart explorer it crashes again. I can do ctrl-alt-del an start a new task other than explorer and the task works just fine but explorer will not work. I've ran anti-virus and spy-ware software and found nothing. I've removed all software that isn't a Microsoft product and still no luck. I would just reinstall windows but I can't find the CD.
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Oct 12, 2005
I am having some major issues with multimedia files, namely if I try to play any mpg files on either my WMP or an ATI Multimedia player, my player crashes immediately and I get the standard windows XP error and report it but the windows explorer window also closes with the same type of windows error and reports the problem.
I can only assume this is a result from a "phantom" jpg file I found in a folder this week. The file was "anchored" in a folder in my documents, I say anchored because I was unable to delete/rename/copy/cut/drag and drop/etc. the jpg. Again, I'm only calling it a jpg as it showed a jpg icon although no image was displayed in the preview window and when I selected properties under the file menu, it showed no information, no description, nothing, it even showed 0 kb, although I seem to recall it showed perhaps 82kb when listed in the folder. I was able to finally delete the file by deleting the file folder it was stored in, but it did not undo the damage I mentioned above. Prior to figuring out how to delete the file I ran Adaware, Spybot S&D, Norton, and Ewido and they found nothing out of the ordinary. I also posted an HJT log here and was told it appeared to be clean.
So, when I saw the "debugger" link, I found PCRescue and installed and ran it. Of course I knew it would find lots of errors over 700 but would only delete about 22 in only two registries "windows startup" and "file extensions" Is it worth paying for the full version or is this problem something much more alarming. Lastly, I occassionally see a window informing me DrWatson Debugger needs to be closed, I never installed DrWatson and when I tried to Uninstall it using the control panel, I find no listing there.
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Jan 20, 2005
Crashes if I right click on my HardDrive icon to see the size.
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Apr 10, 2007
whenever I right click on a file inside Windows Explorer, it crashes (explorer.exe). It's not slow or anything, it just exits, the screen goes black for a bit, then goes back to the desktop.
The detailed error message is as follows: Faulting application explorer.exe version 6.0.2900.2180 faulthog module kernel32.dll version 5.1.2600.2180 fault address 0x0001eb33.
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Nov 29, 2008
I Right-Click On A AVI File To Select What Player To Play It In, I Recieve 'Windows Explorer Has Encounted A Error'.
If I Just Double-Click It, Opens Up Realplayer And That Crashes With A Similar Error I Have Tried Windows media Player To Play Files,But That Does Exactly The Same.Its Not Just Limited To One AVI File, It's All Of Them
Done Virus Check, Spyware Check, And undo Check All Clear Now
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Jan 27, 2005
I have what I believe is a fairly unusual problem. I am running WIndows XP. Whenever I access the MY MUSIC folder on my PC lately, explorer.exe spikes my CPU and causes my PC to run like crap. My CPU runs at 100% until i do one of two things: End the explorer.exe process in the task manager (but then i obviously have no way to control WIndows), or if I shut down the MY MUSIC folder, and wait 5-10 minutes, explorer.exe slows down. It is currenty running at 100% as i write this. Yes I download music legally, and yes I get some ambitious movies once in a while. But this problem started happening when I downloaded Service Pack 2. I could not even use the MY MUSIC folder
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