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Aug 25, 2008

I have Win 2K Pro on a Dell Inspiron 2500. Immediately after startup, the Windows help menu comes on. It's very difficult to get rid of the help menu. If I click on the "x" to close the window it either does nothing or comes back right away. Or, if I right click on the task bar item, and select close, it might go away and let me run the computer relatively normally, but comes back later. This "help menu" issue also happens whenever I open any program. If the program doesn't have a help menu, I'll get a message to the affect, "unable to open help menu". If I open a browser, it also opens the help menu or opens all my bookmarks in tabs. I've run kapersky online scanner, avira anti-virus (resident), Malawarebytes antimalaware, SuperAnti-Spyware Free. I've also run all those in safe mode as well. Nothing was found. Can it be that a virus changed the registry or something to cause this and now there is no trace of the virus? It's driving me crazy and makes using the computer very difficult. Is it possible it's an OS problem (I don't see how since only help menus are affected).

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