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Sep 7, 2009

Purchased an HP Deluxe Webcam KQ246AA to use with my Dell 5100 laptop, with Windows XP Home Edition O/S, SP3, Intel Pentium 4, 2.66GHz CPU, and 512 GB RAM. Loaded the HP supplied software CD, and then plugged the cable into a USB 2.0 port, but it failed to connect to the webcam. The hardware wizard gave the following message: �Problem installing the hardware: HP Deluxe Webcam KQ246AA. An error occurred during the installation of the driver.Have tried multiple times to delete and reload the software. Located the driver by clicking on Computer, System Properties, Hardware, then Device Manager tabs and found the driver under �Other Devices� which shows a yellow question mark. Is this the proper location for a device connecting to a USB port? Please advise. The General, Device Status tab contains the following message: This device is not configured correctly (Code 1). To reinstall the drivers for this device, click Reinstall Driver. I�ve tried to reload according to the prompts, but with no success.

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