Explorer Crash On Program Load And 16-bit OS?
Dec 11, 2004
I think these two are related, but I cant seem to find anything that would explain why either is occuring. When trying to load Photoshop, Dreamweaver MX, or any other heavy duty program (3D Studio Max etc), I get the error "Explorer has caused and error and needs to close". Also, when trying to run some problems I get an error stating that I am running a 16-bit MSDOS sub-system and references the files command.com and autoexec.nt. Last I checked the MSDOS subsystem quit with Win2K. I've run ad-aware, spybot, and AVG antivirus trying to find something that way that may have effected the system, but I didnt find anything.
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Aug 14, 2007
problem started about 2 weeks ago, seems to only crash when loading video files specifically
Running windows XP Pro SP 2
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Nov 13, 2008
Whilst attempting to remove a spyware/virus (the entire malwares/virus no longer seemed to be there but the malicious processes acpiz.dll and WINotify.dll would lurk in various system processes, I tried some program which was supposed to delete that malware but it just seemed to corrupt everything worse) I seem to have corrupted whatever program Windows uses to display that start bar. Windows loads 'normally' till it gets to the point when startbar should appear where it does nothing. alt-tab displays nothing either. Only way I can run anything is by booting in 'Safe Mode with Command Prompt'. From cmd.exe auto-starting I can start explorer.exe and then other programs. However since it's in Safe Mode I can't start internet which is what I really want to actually be able to research my problems.
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Apr 17, 2005
1. Let me clarify that I am NOT USING the same computer that has the problem. I am on a friends computer, so anything I download from majorgeeks will have to be burned to a disk and RAN IN SAFE MODE because my laptop will only run in SAFE MODE until I resolve this issue.1. HP PAVILION ZT3349cl running Windows XP Home, SP2
2. As of 2 days ago the DESKTOP will FREEZE when it is loading startup icons and the mouse arrow keeps a "busy" symbol and it cannot select the "start" button, cannot click on anything on the desktop, just stays frozen in a "loading"position. I cannot get my laptop to do anything, so I have to CTL, ALT, DEL and do a "Restart" in SAFE MODE, and then I cannot get on the internet or anything in Safe Mode.
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May 4, 2007
I spent almost the whole day trying to fix it. I have knowledge of computers here and there but not enough to fix this problem. The problem starts out with me going to my computers and then opening the CD drive. I put in my music CD and then explored the CD folder, but as soon as i open it, it gives me an error. It pops up the explorer.exe has an ecountered a problem, send do not send report, etc
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Mar 2, 2006
I'm running XP Home. When in Windows Explorer if I right click on a file/folder I get an hourglass for about 25 seconds and then it dumps me out of WE. After I'm dumped out everything else still seems to work fine and I can reopen WE, but still no right clicking in it.
The right click feature seems to work in all other applications.
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Sep 4, 2008
I need help with a very annoying problem. For several months now I have been experiencing totally random explorer.exe crashes. They can happen maybe every couple of days or sometimes it can go several weeks before a crash. The crashes can occur when using Windows Media Player or while browsing the Internet or sometimes doing absolutely nothing at all Like I said it is random, not only in what I'm doing but also when it happens.The error message is very vague and when I look in Event Viewer, all it says is Event ID 1000, Faulting application explorer exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x04aa2128 (the fault address is never the same though.)
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Sep 24, 2007
If I keep any folder open for longer than like 7 seconds, explorer.exe encounters a problem and needs to close, I can usually just drag the error to the corner and keep looking at the folder for about 20 more seconds before it crashes completely, sometimes explorer shuts off with no warning while viewing a folder. I have tried the remove defective right click menu buttons thing and scanning for viruses, but it still does it, tell me if you want more info.
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May 24, 2008
I had read a previous post about media files causing explorer to crash. It recommended disabling thumbnails previews, which did work for opening the folder.That is fixed, but now I am getting errors when I try to open certain media files i those folders, I can open one .avi but will not be able to open another. Same with .mpg, I will be able to open 10, but one consistantly will cause Explorer.exe to crash. I had K-lite codecs installed, I tried uninstalling them to see if that was causing problems. I have no idea what is going on.
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Feb 27, 2008
my toshiba laptop was working fine. then a few days ago one of my games gave me a regular error during the start "game.exe has encountered a problem and needs to close." when i clicked 'click here' it displayed some info including "modname:msvcr71.dll". i thought maybe that game had somehow gone corrupt and i reinstalled it. the error did not go away and i was unable to play my game. then suddenly explorer.exe started giving me the same message with the same msvcr71.dll listed as modname. in both cases, the error message says that the following file will be included in the report and then some appcompat.txt in some temp folder. this file was unique everytime but the phrase appcompat.txt was constant. also when i tried to find this file in the specified location i found that it did not exist. i cannot understand what triggers the error, it occurs totally randomly, but i have to be dragging a file icon.
when the error message is displayed, the system does not stop and i can choose to ignore the message for as long as i want, everything is fine. when i click close the explorer restarts.also, recently i got similar errors from vlc player when i tried to play a wmv file in slow motion. this error message also lists msvcr71.dll as mod name.then another game started giving me the same problem with the same modname msvcr71.dll.i cant make any sense of all this.
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Sep 12, 2006
I have a Compaq-based computer running WinXP SP2 on it and for a little while I've had explorer.exe crash on me from time to time just out of the blue. Well a new problem has risen and it started today and its a nasty one. I was testing out a file-sharing program, but it said I needed the latest Java update to run it, so I went to the Sun Java website and downloaded their J2SE Runtime Environment 5.0 Update 06 (that's what was on the site) and got that all set up and started checking out the program I had downloaded earlier (Limewire Basic) from Filehippo.com and as soon as I clicked on a file from the list of files that came up in my search, the program would instantly close out without notification. I didnt see it as a big deal. I got a hold of the file I was downloading, but every time I went to or near the folder in my personal folder's directory, explorer.exe decided to crash on me. So I thought I might have caught a virus, so I looked to see if it was on some programs I've used in the past for finding trojans and whatnot and it came up clean. So I uninstalled and deleted LimeWire and thought maybe the Java had something to do with it. Turns out I was wrong again. So right now this machine has no Java on it. So I went into safe mode and still could not get to the folder with the file in it. Explorer.exe AND the Dr Watson Postmortem Debugger app both crashed on me (got that normal error in which you can send out an error report to Microsoft) and it did this several times.
So then I booted the computer back into the normal mode and attempted to get to the file through the cmd.exe (DOS) program and I eventually figured out (with the help of someone on my buddylist) how to get to the specific directory that the folder was in and I tried to delete it, but everytime I typed "Y" to the prompt, cmd.exe would crash as well. Now it sais that there are 0 files in the folder (has 3 subfolders in it) that I was trying to delete and 5 folders (including the "." & ".." on the DOS prompt. So I've been screwing around with this for about 4 1/2 hours now and I've had no luck getting to that specific folder. If I try to get to it through my folder, explorer.exe crashes. I can get right to the directory that the folder is in and then it will just crash. Everything else seems to run just fine. I havent tried checking the disk check thing, but what does one reccomend I do? I've already reformatted this computer once before (last year) and I dont want to have to do it again (because I dont have the money or the WinXP disk to get it reformatted again).
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Jan 5, 2007
Recently, two weeks or so ago, every time I access My Video folder in My Documents (I am the administrator) I get the message that Windows Explorer has encountered a problem and has to shut down. Then the message to send details to Microsoft. After a few trials I have found that programs such as Photoshop or Picasa for two examples close as soon as I access said folder with them.
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Jan 20, 2008
I have a 1tb My Book Premium II drive. I'm accessing the drive through Windows XP Media Edition 2004. The External HD is connected via USB (I don't have Firewire or Firewire 2.0 on my laptop.) I have had little to no issues with this external hd, and have previously used the 160 gig version for over 2 years. I've got 550gb free meaning I've used it quite a bit. The 1tb drive is around 6 months old so far and I've got two complaints vs no solution.My files are sorted in the external hd similar to Window's. I have a Main folder, several categories of folders, then more folders within each... I archive lots of music, some videos, personal documents, and tons of pictures.I have been downloading various files directly to my hd, keeping my 160 gb laptop's hd clear of various files (Is this a bad idea??)
I use SoulSeek and Azeurus - both of which are compatible with Windows and tweaked appropriately. I attempt to access the files from My Computer and frequently experience an Explorer Crash. The severity is varying generally the Dr.Watson debugger will crash along with explorer... and on other occasions, I get no warning pop-up at all. I'm at a complete loss as to why this occurs. I can access the files with the download program(s) running, as well as closed both resulting with a crash. I have attempted to view the files through Mozilla and IE, both work properly, but it's an inconvenience.Anyone have similar problems? I have not found this exact issue on other forums... but I'm getting the picture WD drives do have problems.
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Jun 29, 2005
my comp is very screwy lately. if i right click a folder and copy
it, or just right click it, its fine. but if i try to paste or right
click once again the whole explorer will crash leaving no icons on my
desktop. then it will reload everything back up.
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Mar 12, 2008
When saving a jpg image in Firefox, Firefox crashes and closes without warning. When viewing a folder full of pictures in Windows Explorer, Explorer crashes and closes in about 10 seconds (it varies). This is even when viewing the files without thumbnails (Detailed list view). I have removed Thumbs.db from this folder. I have run chkdsk /F on all partitions in my computer. This folder that is causing the Explorer crash is on a FAT32 partition. chkdsk found no errors on the FAT32 partition, but fixed something in the NTFS partition.
Even though only one folder seems to be causing Explorer to crash, it seems that no matter where I save images in Firefox, Firefox still crashes. I scanned for viruses a bit. I ran Free AVG on the entire computer. I also ran Trend Micro Housecall from the browser. No threats were found. I am using Windows XP with Service Pack 2 and all the latest updates on a Gateway MT3419 laptop.
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Jun 29, 2005
I have searched this forum (and many others) for the answer to my problem but can't find one, just similar problems. I recently installed Service Pack 2 using a windows install cd (rather than just an upgrade patch). And now everytime i run windows i cannot open any folder or explorer window with out "explorer.exe" crashing. I have turned off DrWatson and now i just get a memory error everytime. I can not downgrade because i used a Windows Install CD (can't find an option anywhere to remove service pack 2 now). Please could someone help me because it is highly annoying.
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Jul 4, 2005
Every time I x out from control panel explorer.exe crashes. It happens every time.
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Nov 2, 2006
I have a windows xp media center edition. I do not have any problem with any software or windows xp as such. There is only one problem which i face from time to time. If I sometimes open a video file or so (or sometimes only clicking on it in win explorer) then i get error Run time error occured and would you like to debug using visual studio... (i have vs installed.).
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Jun 22, 2005
every time i try to open anything that uses these programs i get a 'windows/internet explorer has encountered a problem and needs to close' crash i think i have a virus in my processes i have 2 strange ones one is n6tgoxae.exe the other is 86851316.exe norton fixes this is for a short while but then the problem soon returns i have also tried spybot search and destroy as well as running AdAware can anyone help me on how to fix my explorer problems and gettin rid of
these processes?
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Jan 31, 2009
It's running like molasses in January. I've run Spybot, Advanced Care, AVG and defragged. It was better for about 10 minutes and that was it. Slow to load any program, internet is slow, a girl could get old here trying to get work done.
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Mar 3, 2010
Just removed a trojan with superspyware and now I cannot click on an Icon as to load a program. Non of the desktop icons have a shortcut and I cannot create a shirtcut on desktop. Same with itmes in my control panel
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Aug 9, 2005
I changed on of my limited accounts to a admin account but when I try to load a program it says I need an admin account and to go log in as a admin?
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Jan 26, 2005
I just replaced a power supply on a Windows XP computer and when it boots up, the os loads just fine, the startup programs begin to load and during this the display settings automatically change from 800x600 32-bit color to 640x480 8-bit color. It has a GeForce 440 MX card and all the drivers and such are working fine. I've tried everything fix it, but am having a less than fun time. Any suggestions would be great.
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Jul 21, 2007
I get a serious error report everytime I load up XP. Caused by an error when I close down. Is there any way I can find out which programme is causing the error so I can delete it / reinstall? I suspect an update to Norton Antivirus or Internet Security was the culprit.
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Jan 12, 2008
Long story short, it's been a week since i've seen my desktop. No taskbar, no start menu, just my wallpaper. I have been able to use my computer through the Task Manager but that's about it. In searching for answers through the past week, it has been brought to my attention that the most likeliest of problems pertaining to this would be that my Explorer.exe is not active when I restart my computer. I have ran numerous Malware programs and have removed quite alot, but this problem still persists. I have searched through this forum and have seen one case to where this particular problem was solved but it needs special attention.
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May 18, 2005
Ok, so, I wake up one day, turn my computer on, log on to my profile, takes a little longer than usual, but, nothing suss. Comes up with my wallpaper and then gives me an error. Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something it might be lost. Tell MS about this problem. <Send error report> <don't send error report>
I've tried to run system restore, but it won't let me go back a month on the calendar or change system restore settings so I can't restore any point that isn't the restore point made today, after the errors started happening. Also, every time I run an app, it says "ctf loader can't run" and comes up with the error report screen, I click don't send, it goes away and the app works fine. So I ran adaware, deleted everything it found, ran HJT
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Jun 2, 2006
Windows XP home edition ran ad aware SE personal, quarrantined about 130 "critical objects" rebooted and now just the desktop screen shot will load after booting. task manager says that explorer is running
and yet there are *no applications* running. how do I get explorer *application* running again?
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May 10, 2005
I leave my computer on 24/7 but lately every morning when i wake up I'd come downstairs to error messages related to virtual ram running low (but a meter would read my actually ram used at 1-4%) Programs would crash due to not having enough memory and nothing would be running when i woke up. The weird thing was, there weren't any new programs that were running, it was all the same things that worked fine before. It started suddenly, and after updating a program called Azureus it seemed to worsen, but it was always the first to close. I noticed that Norton 2003 auto protect was disabled and it wouldn't enable so i upgraded to 2005 and updated it. It then found 30 some viruses, all being Trojan related. I think all of the files were related to TASKMNGU.exe and a file called something like MSMSGI.exe. Norton couldn't clean them so i rebooted in safe mode and scanned, when it found all of them it quarantined a few, deleted about 20 and 4 were left unable to do anything with. i then rebooted into normal windows, and was going to see what was left, and how to handle them, only when i clicked on my user, entered my password, and waited for my desktop to load, it never did. It froze with my background image there, all my processes seemed to start up except explorer (windows explorer, not IE, i use Firefox anyway). I tried rebooting in safe mode and had the same problem. I tried going to new, and running explorer.exe from task manager but it says i cannot find the file. I hit browse, found it and selected it but again it said it couldn't find it. I then tried repairing the version of XP with the install disk from Dell but it just takes me a command prompt, which im not sure what to do with. does anyone have any ideas how to get explorer to load?
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Dec 16, 2006
I'm getting a random blue screen crash and was wondering if anyone could give it a shot. It's a 0x00000050 crash, Heres the crash dump file.
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Nov 3, 2006
when i load internet explorer i get an error message saying internet explorer has encountered a problem and needs to close. i have windows xp.
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Mar 30, 2007
windows loads and everything but when its done the only thing i get is the wallpaper, no START button no programs, seconds later i get a message that says explorer.exe couldnt start iertutil.dll was not found ,, is there anyway i can fix this i dont have the manufacturers cd windows came pre-installed on my laptop.
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