Hardware Drivers :: Windows 8.1 Bluetooth Not Working?
Dec 1, 2013
I have just got a nearly new Toshiba laptop and updated to Windows 8.1. Since then I have been unable to connect any device to it via Bluetooth. It was able to see the devices and try to connect but as soon as it connected the connection was dropped and the devices reported failed to connect error. I reinstalled the Bluetooth driver with the latest driver from the Toshiba website and now the Laptop wont even see any devices.
Laptop: Toshiba Satellite Pro C850-1HE
Short Model no: PSCBXE
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Celeron(R) CPU 1000M @ 1.80GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 2
RAM: 1931 Mb
Graphics Card: Intel(R) HD Graphics, 1029 Mb
Hard Drives: C: Total - 292798 MB, Free - 266879 MB;
Motherboard: Intel, PLCSF8
Antivirus: AVG AntiVirus Free Edition 2014, Updated and Enabled
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Sep 15, 2014
I have a bluetooth module (Broadcom 2070) installed in my laptop.The hardware seems to be functioning fine (at least from Device Manager). However, when I go to Bluetooth Settings, all I see is this:
I'm not able to remove the Bluetooth Mouse there, and I'm also not able to detect any Bluetooth devices at all. I've even tried to use a Bluetooth dongle but to no avail. I've seen some suggested solutions to enable Bluetooth Support Services (which I have, and placed under Local Access), but this doesn't work for me as well.
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Jan 5, 2013
I have installed window 8 pro 32 bit.
I have HP 630 laptop ( 2GB RAM , 320 GB HDD , intel i3 processor ) after that my blue tooth is not working ....
Few more drivers of intel are not working (not getting installed ) ( error is : The installer can not run this platform . Please select package for your operating system)
Its atheros driver . Previously it was working fine with window 7 32 bit. A friend of mine told me that window 8 does not require drivers to be installed provided by laptop vendor.
But again as i told above my blue tooth not working. Intel Management Engine Interface (MEI) is also not getting installed.
Is there an problem with system performance if all drivers are not getting installed due to error
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May 11, 2014
Bluetooth device is not working
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Nov 18, 2013
Well mine certainly does.. When it quits I simply turn the mouse off and then on again. Doesn't figure as it worked in Windows 8 but, it refuses to work correctly in Windows 8.1. And more than that my mouse is a Microsoft Sculpt Touch mouse.
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Jan 7, 2013
I have installed window 8 pro 32 bit and my Bluetooth is not working after that. Previously window 7 ultimate 32 bit was installed in my laptop. after installation of window 8 pro 32 bit the driver of Bluetooth is not working. In window diagnosis it says "Generic Bluetooth Adapter not working properly" . Generic Bluetooth Adapter Properties
Device status : Windows has stopped this device because it has reported problems. (Code 43)
Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
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Jan 9, 2014
Since past few days WiFi is not working on my Inspiron N4010 laptop. I am able to connect to internet through LAN cable but with wifi it keeps showing the yellow symbol in the network icon in system tray.
And For Bluetooth , the icon is not getting displayed in the system tray. Even If I am trying to start it with BTTray.exe it still doesnt work. And Bluetooth adapter is off, how to make the adapter on.
I tried installing the latest drivers of network .....
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Sep 15, 2014
I have recently bought a ASUS X550LC Laptop in that. i was trying to install bluetooth drivers but it crashes frequently during the installation. i have tried a lot and i cant able 2 solve the problem.
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Nov 8, 2012
how do i change my system's bluetooth name on windows 8??
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Oct 26, 2013
Windows8.1 do not recognize any bluetooth., But Windows 8 will be easily identified. Install bluetooth driver in Windows 8.1, but I do not know why I can not be activated.
Model: Asus k53sd
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May 26, 2014
I have a Tablet Windows 8.1 with a Microsoft Bluetooth mouse sculpt comfort. It is very annoying that the tablet wakes up just because of the mouse,.
Bluetooth seems to change everything. I can't see any power management option anywhere in the settings/device manager.
Is there a way to do it at least via the registry?
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Feb 6, 2014
I just bought a Dell Inspiron 3537 with 500 gb hard drive capacity, 4 GB RAM, no graphics card and came with UBUNTU as its OS. So I made a clean install of Windows 8.1 pro myself. All the drivers that have been provided by the site installed perfectly, except for the 1705 wireless and bluetooth driver. It says that the driver isnt for my platform .. wth :@I even tried checking my drivers via Intel and it says that it doesnt recognize my wireless card.
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Nov 18, 2013
I am using Windows 8.1 Enterprise x64. I have normally used bluetooth on my HP Probook 4730s this days with my bluetooth headset. Now I have installed Office Remote Controller Add-In for Office 2013 Pro and since then I was not uble to turn on the bluetooth. I don't believe it's because of this Add-In for Office 2013, but I don't get it what could be wrong. I also can't make a system restore on any date.
When I go to PC Settings and go to Bluetooth, PC Settings just freeze or crash. I have updated bluetooth drivers and that doesn't solve the problem. Reinstalling my Windows is not an option in this moment, because I am working on a lot of projects and it will eat my time if I have to install Windows, Visual Studio, SQL Server and Office again.
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Feb 10, 2014
I have an original W 8.1 in a Lenovo x1 Carbon (64) and want to connect via Bluetooth to an updated 8 to 8.1 HP Envy (64). Both have Bluetooth. Although I can connect other devices (phone, speaker, etc.) I cannot connect the 2 PC's. I can get the name of the PC on the device screen and am asked to connect but then I get a notation showing a pass code and am asked to verify (yes - no) if this is the pass code shown on the other computers screen. I cannot find a pass code for the other computer and none is shown on the screen. Is there a way to connect the two computers?
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Sep 28, 2013
I am trying to import my contacts to the phone, which I gather can be done with a bluetooth connection via some sort of PIM that the bluetooth software recognizes. For the life of me I can't find any explicit reference to any particular PIM software that the Windows 8 bluetooth Properties dialog recognizes. Or, have I misunderstood the capabilities here? Do I have to buy and install Outlook?
I am unfortunately using Thunderbird as email & contact manager, but I've exported my contacts via .csv in the past so If I can find the appropriately compatible PIM for Windows 8 Bluetooth I think I can muddle through.
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Sep 13, 2013
I want to change OWN Bluetooth device name. I am using windows 8 which comes with my new laptop Dell Inspiron 15z. The company has set my default bluetooth name as "User". However I want it to be changed but how.
I have tried going to Device manager, Devices and printers etc.
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Feb 25, 2014
I can't find the Bluetooth option in PC Settings (more probems with Windows 8.1, I'm still not quite legendary with it )
Below is a screenshot of my PC Settings/PC and Devices Other forums said bluetooth was there, but it's not.
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Jan 20, 2014
Every time I try to pair my Bluetooth keyboard in Windows 8.1, I get the error "That didn't work", with the subtext "Try again, and make sure your keyboard is still discoverable."
Given the uselessness of the error message, I don't even know where to start troubleshooting.
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Jul 2, 2013
I have two headsets that I've used in the past with ps3, 3 win7 laptops and my iphone with no issues and are still working fine but Windows 8 cant discover them however its finding my ps3, xbox and a cellphone.
Connecting the headsets to the computer with usb shows the devices names but no drivers install.
(link to computer specs) HP Pavilion Slimline Desktop 6GB Memory 1TB Hard Drive s5-1554.
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Apr 23, 2014
I have a Bluetooth Headset (Xtreme XM-1200). I have connected it with my Laptop Toshiba C660-A048 but it got sound loop after 5munite when i play music, what to do ?
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May 13, 2014
I have got a problem with bluetooth device. I tried removing my bluetooth device but it failed to remove. It is displayed as "removing device" on the screen as shown in the picture. Now I cannot add the device again. I don't find the device when I search by clicking on "add a device" as shown in the picture. When I try to add from my mobile device it fails to add by showing a message as shown in the next picture.
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Sep 15, 2014
I'm using hp pavilion dm4 and after all the internet search I'm unable to use my bluetooth under the OS windows 8.1 X64. Need to find the driver or some other way to get my bluetooth activated.
At the same time I'm confidentially able to use my wifi no problem in it but in settings>devices bluetooth doesn't exist...
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May 16, 2013
My Hp Pavilion g6 laptop bluetooth can't detect any device when i put it on,it is pre-installed.
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Mar 7, 2014
Every now and then my mouse will freeze. If I turn off the mouse then back on it starts working again. Have this happen with Bluetooth mouse?
I have used this mouse on two different computers and both do the same thing. I'm thinking it is the mouse since it's doing it on my desktop with a Bluetooth dongle and my Asus T100 with built in Bluetooth.
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Nov 30, 2012
I was having the issue where windows 8 randomly disconnects bluetooth devices, so i tried to remove then reinstall it. When trying to remove, after a while, it comes up with a message saying "Unable to remove device".
So I go straight to device manager and uninstall my mouse from there. it works. I go back to the windows 8 show bluetooth devices menu and the mouse is still there. I hit remove and it works.
Now when i restart my computer its BACK in both device manager and bluetooth device menu. I just want it off and gone.
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Aug 26, 2014
I'm trying to connect my Samsung Galaxy S III to my new Asus LX302L via bluetooth.Both have bluetooth vers. 4 and I have successfully connected other units to my phone earlier but now it doesn't work.
I can "see" both units and they are linked together via password but that's it. After I linked them together, the status information on the computer says "Not connectet" for the phone. The same information is the phone saying about the computer.All drivers are up to date.
I want to use my phone as a remote using "Unified remote" and I also want to play music via the phone out to the computer speakers. This I have been able to do with my old computer (windows 7) but now it doesn't work.
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Mar 7, 2014
I have the Globalsat BT-386i Bluetooth GPS reciver. I have it paired but it will never connect. When I go into PC settings it shows BT-GPS-3853CA Not Connected. I am using it with my Asus T100 on windows 8.1.
I'm not sure of the battery charge status. I have it plugged in a USB port and it does power on. Will it work being plugged in a USB port if the battery is low or will it only work off the battery?
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Feb 12, 2014
while going through my device manager, a yellow triangle sign caught my attention. It is under the "Sound, video and game controllers' labeled as 'Bluetooth Audio Device". When opening the properties, it says that "This device annot start. (Code 10) Object Path Component was not a directory object.
I went to the MSI website (The laptop is a 4 days old MSI GS70-229) and could not find the corresponding driver for this so called "Bluetooth Audio Device". Windows update was unable to find anything, and the "Roll Back Driver" button was disabled. Driver provider is Qualcomm Atheros Communication.
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Feb 22, 2014
Well, my first real problem with 8.1, my bluetooth mouse drops connection about every 15-20 minutes. Turn it off and back on it reconnects.
A search of the web shows other people with same problem. I've tried everything I know of, power settings for bluetooth the mouse and usb ports, drivers, uninstall/re-install.
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Apr 25, 2014
I have to work across three PCs, for which I use a KVM switch. But while I'm on PC 2 or 3 I like to make notes on PC 1, so I use a Bluetooth keyboard and a second monitor which is always on PC1. This has been working fine for weeks.
PC1 is Windows 8.1. Every few days I've had to reconnect the keyboard by going to Bluetooth, detecting it and pairing it again. Windows gave me a code to type into the keyboard and I was away, no problem.
Since Wednesday (23rd) I've been unable to do this. The PC detects the keyboard after a longer search than before. It pairs with the keyboard and says it's connected but the keyboard doesn't work. When I return to the Bluetooth screen, it's gone from the list of devices. I've replaced the keyboard batteries and tested it with my iPad, where it works perfectly well. So my sequence is:
type Bluetooth at Windows home pagesearch for devicesthe keyboard is foundclick Pairwait ...'Enter the passcode for your keyboard; you might need to enter the same passcode into the keyboard'ClickTtry entering a passcode on itcode comes upput it in. 'connecting' then 'Bluetooth 3.0 keyboard connected'; graphic shows still searching for devicesafter close Bluetooth Devices window, keyboard doesn't workReturn to Bluetooth screswitch keyboard off and on, it disappears from devices list
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Jul 30, 2014
I can install and use any of two bluetooth mice (Dell PU705 Travel mouse or Samsung S Action mouse ET-MP900D) on my Lenovo Ideapad Z710 laptop. This works fine with either mouse for an average of 20 minutes (varies) then it loses contact with the laptop and its back to using the touchpad. When I go to the Bluetooth settings page -- "Manage Bluetooth Devices", the control suddenly reappears on entering the page with no further action from me. The recovery of the device like this happens on no other page, to my knowledge. I have a phone and a tablet paired with the laptop on bluetooth and they stay paired. I have installed the latest Lenovo bluetooth drivers with no improvement. It appears that the mice are still connected but not responding to the laptop until they get a small 'kick' when I return to the Bluetooth settings page. New, full strength batteries are installed.
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