Debugging :: Random Crashes Occur After Installing Win 8.1
Sep 15, 2014
after the Win 8.1 update I started having random crashes. I replaced the memory because one of the error codes led me to think the memory could be bad. That didn't fix anything. It seems to occur once or twice a day randomly. It can happen in a game, on the net or when it's idle. I have done enough research to know that it is probably a driver issue and have even reinstalled Win 8.1 and all new drivers. Before it was crashing twice as much. But even after a clean install I still get the random BSOD. I don't know how to understand the dump files and have been watching posts in here.
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Feb 24, 2014
Recently i got my hands on a titanfall beta-key and to play i had to have a 64bit system. I asked my friend to support with the upgrade and everything went fine until my pc started randomly crashing with Memory_management as the most common message. i've had a few others too but mainly this one. I don't understand that my pc keeps crashing because before with my win7 32bit there was never no issue. I tried doing this debug tool thing but it says access denied and the cmd window that opens also says WIN32 so did something go wrong with the installation of win 8 or what?
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Jul 28, 2014
This is a new system running Windows 8.1. I have been having seemingly random BSOD and crashes. I disconnected a 2T USB backup drive and BSODs have slowed, but not disappeared. BSODs happen most often when waking the system, which seems to take far longer than it should. Error message vary. The most recent was a System Service Exception IRQ_Not_Less_or_Equal.
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Nov 18, 2013
I've had this Dell XPS for the last 3 years I guess and over the past 4 or 5 months, my computer has been randomly restarting, freezing and now today crashing. Sometimes I'll be on it and it will restart, sometimes I won't even be near it when it restarts. Last week I was on it and my screen went half blue, but I could still see part of my browser but it was frozen. So I just had to cut power. Here is a picture of said incident. [URL] ....
I've also had it freeze and then I come in the room and my tower sounds like a jet engine and I have to turn it off. Then yesterday the blue (as seen above) cascaded down my screen, froze and gave me the BSOD. I've had 3 crashes in less then 24 hours and I'm at a loss as to what to do. I think I have every driver updated, but maybe I'm missing something.
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Jun 23, 2014
My crashes are not related to BSODs. I HAVE NOT GOTTEN ANY BSODs AND THUS DO NOT HAVE ANY DUMP FILES.
For about the past month and a half, I've been getting random crashes in Windows 7. My computer suddenly turns off and reboots itself. Just a black screen. Sometimes I don't get a crash for five days, sometimes I get one twice in the same day.
My copy of Windows 7 wasn't genuine. I did a completely clean install of a genuine copy of Windows 8.1 one week ago, just to rule out problems on the OS level. I just got a random restart an hour ago. I only brought over media files from Win7, so I'd say my problem must be hardware related, or something to do with my power socket.
Thoughts? Unfortunately, I can't change sockets easily, as I would have to move my computer into another room for possibly weeks just to see if the problem reoccurred (it's so rare).
The event viewer shows that these crashes coincide with Event ID 41: Kernel-Power. The event data is always blank as follows:
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
My monitors do not turn off when the computer self-reboots and they are connected to the same surge protector as the computer. Does that pretty much rule out a socket problem?
My computer specs (nothing is overclocked):
i5 3570k @ base clock
Gigabyte Windforce 3X GTX 670 graphics card
Dell U2312HM (main monitor)
Dell P2214H (2nd monitor)
CM Storm "Spawn" mouse
Corsair K70 mechanical keyboard
Corsair TX750M PSU
16GB Corsair Vengeance LP RAM
MSI Z77MA-G45 mATX motherboard
Seagate Barracuda ST2000DM001 2TB HDD
OCZ 120GB Solid 3 SSD
Things I've tried:
1. Ruled out overheating: my computer is very well cooled. Prime95 can't push any of my CPU's cores past 50C. My CPU runs @ about 35C during heavy gaming and my GPU doesn't seem to get past 40C.
2. Run Prime95 for about 14 hours with no errors.
3. Run Memtest86 to rule out faulty memory. I only did one pass, so I'm guessing I should do more?
4. Unchecked the "automatically restart" option in advanced system properties. It hasn't had any effect.
5. Uninstalled my GPU drivers and updated to the latest ones.
6. Tried to rule out a faulty PSU to no avail. Hardware monitor programs give me crazy voltage readings (8V on my +12V), but voltages seem normal in the BIOS. Should I buy a digital multimeter to test voltages under full load?
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Jan 23, 2014
I've been experiencing seemingly random BSODs, mostly during gaming but also after gaming or even before doing anything at all.
Sometimes, but much less often, there's been random reboots or crashes without a BSOD.
What I've tried so far. Updated drivers for graphics, network and chipset.Uninstalled Avast, now using Windows DefenderReinstalled WindowsMemtest86+ for all my RAM together, 30 passes, no errorsMemtest86+ for each piece of RAM alone, 70-75 passes each, no errors
All the memory dumps in my archive are from after reinstalling in Windows, before that I also experienced the same kind of issues.
Between the BSOD of Jan 4 and Jan 17 I upgraded my graphics card from MSI 6950 to Sapphire R9 290. Same issues with both cards.
My full system specs are in my profile.
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Jan 12, 2014
I recently bought a SSD and installed windows 8.1 on it with my old HD unplugged. I started getting these random crashes after I plugged in and reformatted my old HD. Attached is the log dump.
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Aug 3, 2014
My pc just started crashing a few days ago. I will try to be brief because guess what you all really need to see is the zip file. I have tried a few things to work with this code 41 kernel and I am not sure what is causing it. I am mostly crashing it seems when I try to use windows features/tools. It cant seem to complete any recovery etc tools before crashing. I have attached this file...
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Jul 28, 2014
It is just a matter of time before the system crashes. Sometimes I can play a whole evening without a crash, sometimes it crashes every 5 minutes. It does not seem to coincide with what happens in the game and it can be an old game with minimum graphics or something else on max, the crash is the same. As it crashes, screen goes black, it generates a hum on the speakers, and all I can do is to push the power button until it shuts off the power. Another problem is that there is NO dump file whatsoever. Minidump settings are all validated, but no dump gets created. I hope the SF debug Tool is enough.
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Apr 10, 2014
I recently bought this PC. I use it mostly for surfing, video streaming, light online gaming.
At first I encounter the BSOD while playing League of Legends with medium settings. I get these:
IRQL_NOT_LESS_THAN_EQUAL
WHEA Error
(Chronological narration)
It only occurred first if and only if I was playing, so I thought it was a compatibility prob so I just quit. But when I played this game Dragon Nest it too BSOD's or just plain PC crash. So I thought ok I cant play these 2 games. BUT when it happened too in Dota2, I think that's too much of a coincidence. Now my PC just random crashes and I really dont know why.
PC specs:
Core i3-3240
Geforce GT420
4g ram
Windows 8 64bit
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Dec 5, 2013
So basically my system is crashing at seemingly random points (games, desktop, programs...anytime) even though the system appears to be ok.
I've updated all drivers, ran memtest, even ran prime95 (was oc'ing recently but the crashes were happening before that) and everything checks out.
My rig is as follows: Windows 8.1 ProAsus Crosshair V Formula (latest bios)16gb CMX8GX3M2A2000C9 XMS3 (4x 4GB, running at 2071mhz)AMD HD7970AMD FX8150 (oc'd to 4.2ghz)2x OCZ Agility 3's in Raid0
This crash has happened a few times before the overclock as well as after, previous to installing 8.1 (upgraded from 8) the overclock was running stable for nearly 3 months. I rarely go over 60c and have been able to run prime95 for long periods of time during testing it without problems, as I said the crash happens at stock speeds too! So in short I don't think its related to the OC.
I have windows set to a minidump but when the crash happens I don't get the BSOD screen but rather just a screen in a random colour.
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May 20, 2014
My Windows 8.1 crashes randomly (almost everyday), without BSOD or Black Screen, and restarts as normal. There are no minidump files created. Vaio fit 13
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Jun 11, 2014
I installed Windows 8.1 Pro on a 128 GB Samsung SSD 840 EVO. The PC ran ok and I could play TitanFall without
any problems, however I experienced frequent BSOD's when shutting down the PC. When this happened, the BSOD would appear and the machine froze.
When running driver verifier, the BSOD's would occur more frequently and the machine rebooted randomly. Windbg indicated different causes which included atikmpag.sys and files relating to ASUS software which came with the ASUS motherboard.
After removing and reinstalling software and video drivers I installed Windows 8.1 Pro and nothing else to a new SSD and all was ok again, until running driver verifier. Windbg indicated atikmpag.sys was a cause. I then removed all AMD video drivers, including Catalyst Control Centre which Windows 8.1 had installed automatically. Microsoft Basic Display Adapter replaced the AMD drivers. To prevent Windows from re-installing AMD drivers I disabled auto update.
The system had been running with driver verifier enabled, longer than previously without issues until I experienced another BSOD. Windbg indicated the crash was caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+76 ).
I have also tested my Windows installation on a HDD to rule out an SSD related cause but still experienced a BSOD. Could this be caused by an incorrect BIOS setting?
My System:
ASUS Z87 Deluxe
Intel i7-4770K CPU @ 3.50GHz
128 GB Samsung SSD 840 EVO
WD 1TB 3.5" SATA-III Caviar Black Hard Drive
ASUS R9290-DC2OC-4GD5
Creative Sound Blaster Zx
16 GB RAM
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Apr 29, 2014
When the BSOD pops up it says something like "Error IRQ Not less or Equal to " then it says (tcpip.sys)
I've tried updating all my drivers that didn't seem to work. It also sometimes pops up when I am playing games.
I am running windows 8
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May 12, 2014
It's been a while but I just got a blue screen and The only thing I've done was install movie maker and I read that might be the cause, it baffles be because that's about the only thing I've changed in the last month with no issues.
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Jun 14, 2014
I'm having random freezes on my Windows 8.1 64bit computer.
I built a custom PC last year and everything is working well until it is around 6-10 months old. Random freezes started occuring. I tried doing reformat but the problem does not go away. Figuring that it may be the problem of Windows 7, I upgraded to windows 8.1 and also added a SSD to use it as a primary drive. 1 week into windows 8.1 and SSD the problem started occuring again, sometimes even when I'm just browsing the internet without viewing videos.
-windows 7+1TB HDD(OS), having a crash
-upgraded to windows 8.1+128GB SSD (OS)+1TB HDD(secondary drive), having a crash
I turned file paging off on my SSD and allocated 8GB of virtual memory to my secondary drive. When the crash happens, no BSOD occurs, my screen just freezes and I'm forced to do a hard reset. When there is sound playing while the crash happens, the sound will keep looping until I did a hard reset.
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Jul 17, 2014
Recently I have found my new gaming PC which is using Windows 8 running kinda slow. I have had the PC for around 2 months only now.
1. Programs are crashing, loading slow. Such as opening Documents folder crashes etc sometimes.
2. Installing programs does not work, it crashes and wont let me cancel the install.
3. Google chrome when opening new tabs to get access to a website etc crashes and comes back to life.
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Aug 28, 2014
I'm getting quite regular BSODs and crashes, previously I was getting crashes from AMD 14.7 beta drives so I swapped down to the 14.4 drivers. Now I'm not getting BSODs from atikmdag.sys, but I'm getting BSODs from what looks like ntoskrnl.exe. Additionally sometimes my computer will freeze, the display will show a static image, and the computer won't respond to keyboard/mouse input. Sounds can be heard to play as normal indefinitely (I haven't left it for more than a minute so not sure how long it would continue). This suggests to me that it's a display driver problem.
Here's the list of BSODs as shown by BlueScreenView:
Highlighted in blue are the crashes before changing drivers.
This is my dxdiag, I'm running an A10-7850k, 8gb corsair vengence pro 2400mhz, fm2a88x-itx+ and an 840 evo ssd.
I can upload any requested dump files or information.
I couldn't use SF diagnostic tool because I don't have .NET framework 3.5 installed, and when trying to install it I got error code 0x800F0906, and following all of MS's instructions failed (could still connected to update server, just not for .NET 3.5, using install media failed probably because 8 is different to 8.1).
This is what BlueScreenView calls a "minidump" (this is for the most recent crash shown above. I'm not sure if this is any different from what SF Debug collects).
Here's my output from SF Debug.
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Dec 13, 2013
I encounter really frequent bsod crashes (3-6 every day) with various errors on my relatively new notebook - Asus G750JH-T4080H. these include:
INTERRUPT_EXCEPTION_NOT_HANDLED
KMODE_EXCEPTION_NOT_HANDLED
TIMER_OR_DPC_INVALID
DRIVER_IRQL_NOT_LESS_OR_EQUAL and
KERNEL_SECURITY_CHECK_FAILURE
Additional info: They mostly occur when in windows, browsing the web using firefox. only very seldom they appear during gaming. i also have to admit that i made recent changes to registry (regarding "The server {9BA05972-F6A8-11CF-A442-00A0C90A8F39} did not register with DCOM within the required timeout." errors in event log/viewer") because of another problem (but the bsods were already there before that changes, but maybe not so frequently).
I just installed the new 8.1 windows updates, 30 minutes later new bsod appeared (uploaded current Diagnostic Tool zip):
UNEXPECTED_KERNEL_MODE_TRAP
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Mar 27, 2014
My system keeps crashing when under load e.g. stress testing or gaming. This is on the system in my signature specs.
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Jul 27, 2014
My Sony Vaio Multi-Flip has been causing a lot of pain recently. A couple of months ago, it was making a lot of noise (which apparently came from the fan) but the problem resolved itself and has rarely occurred in the last 2 months. The engineer said at the time, that it was most likely a fan noise (as opposed to the HDD).
However from the last few days, the laptop shuts down out of nowhere (without a blue screen). This happened 5-6 times consecutively the first time, after which I was somehow able to do a system restore to a couple of weeks earlier, to see if it might have been a software issue. That temporarily seemed to fix it, but a few days later the issue is back. It happens every now and then (say once or twice a day). The laptop just shuts down completely in a snap. What might be causing this? I have an important business trip coming up and the last thing I want is for this to happen when I am in a client meeting.
I notice my CPU temperatures are normally between the 55-70 degrees on average usage, so I wonder if replacing/cleaning the fan is the way to go?
Also, every now and then, I hear a "beeping noise" and I notice this is usually when I lift the laptop up or tilt it slightly, while it is still running. This is shown as a critical error in my event log, with error source "Kernel Power" and error description " The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
DM Log collector results attached as SF Doesnt seem to be working for me on Windows 8.1. The greens status bar doesnt go past the "u" of "lunch" text above it despite waiting for ages.
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Feb 15, 2014
I always encounter BSoD with my newly bought cpu
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Feb 10, 2014
my Vaio Pro crashes when hibernating. I have attached the files outlined in the description of how to post BSOD issues
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Apr 15, 2014
KERNEL_SECURITY_CHECK_FAILURE, it happens while i try to play games on Steam and also while watching Youtube videos. Really, it happens a lot while i just do everyday task. I don't know what the problem is but I have the dump files. I did RAM test and I downloaded all drivers; everything is up to date.
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Jun 9, 2014
PC was running a little sluggish so decided to refresh it! I don't ever remember ever getting a bsod on Windows 8.
However it seems to be a regular thing since the refreshing the pc! it swill crash any anytime for any reason however I have yet to complete a full movie mpeg using the Handbrake software to reencode a movie file it will crash way before it is due to finish I've included the zipped Event log Admin.extv file ...
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Mar 16, 2014
When I use Connectify with my TP-LINK TL-WN721N and Google Chrome together, sometimes BSOD crashes occur.. Here are the Dump files.. SF_16-03-2014
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Sep 15, 2014
I've got a small BSOD problem with my Windows 8.1 x64 installation. An hour ago my computer crashed while I wasnt near it (it only heard the restart peep). The last time it crashed I was able to note the error message, which stated:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (nvlddmkm.sys)
After googeling a bit I found out, that the BSOD might be caused by bad drivers, so I enabled the Driver Verifier (following this instructions). I hope the crash dump mentioned in the driver verifier HowTo is included within the .zip. I've found another dump file under C:WindowsMEMORY.DMP but thats about 450MB, so I probably cant upload it here. So I copied the text with WinDbg x64 and put it here: Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64 Copyright (c) Mic - Pastebin.com
After having a crash with the verifier active I dont know what to do now
My system
- Motherboard: Gigabyte GA-Z97P-D3
- CPU: Intel i5-4460
- GPU: nVIDIA Geforce 8800 GT
- 8GB RAM
- Win 8.1 x64 (with all updates)
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Mar 19, 2014
While doing seemingly resource light tasks such as watching a youtube video or listening to soundcloud, I would get BSOD. There are several different ones like the Watch dog one, pfn list corrupt, IRLQ not less or equal, system service exception and a memory dump.
I just did a fresh install of Windows 8 since I thought 8.1 was causing the issue. It started up around the time I upgraded to it and has gotten progressively worse.
Using an AMD HD7870 with the current non beta drivers. It caused it with the beta driver as well.
I checked all the RAM (4 sticks of 4) and they all worked individually.
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Jan 20, 2014
I've recently assembled my pc and everything seemed to be working fine. But one day my pc was frozen on the window menu. I hard to forceably turn off my computer and restart it. When i turned it back down my pc would turn on and off repeatedly until it finally turned on for good. When my computer freezes, my keyboard, mouse and headset Immediately turns off, basically anything connected to the mobo. here are my specs
OS: window 8.1
MOBO: Asus P9x79 WS
CPU: intel i7 4930k 3.4ghz
GPU: 2x 780 ti's
Ram: Corsair Dominator 16gb 2400mhz (4x4gb)
PSU: Corsair AX1200i
Hardrive: 2tb Seagate SSHD
I've enabled XMP to run the ram at recommended settings, and disabled it, both options didn't solve the problem. It happens randomly, it could be on running fine for 8-10hours but out of no where the computer freezes acts wild (shuts itself off and on by itself).
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Sep 15, 2014
I've actually had this problem for a while, I really should have taken care of it sooner. It is mostly because I found ways around it, which probably aren't too good for my computer. If I leave music running in the background and put the computer to sleep then the error won't occur. Needless-to-say - and as the title says- The system crashes upon waking up from sleep mode. The screen turns blue and says: "Sorry, your computer encountered an error and needs to restart. We're just collecting some error info, and then we'll restart for you" The results from the diagnostic test have been attached
System recoveries and restores haven't worked, hence the reason why I've sort of given up on the problem until now.
My Specs
Avatar
CPU: AMD FX(tm)-6100 Six-Core Processor 3.30 GHz
GPU: Geforce GT 640
16.0 GB
64-bit operating system, x64-based processor
Windows 8.1
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Dec 5, 2013
My Windows 8.1 Crashes Randomly, without BSOD or Black Screen, and restarts as normal.
See attachment :
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