Debugging :: Intermittent BSOD With Persistent Error While Turning OS Off
Jul 4, 2014
Everytime I turn off my system the normal way, the next time I turn it on, it boots twice before Windows logon display and, in the worst, a BSOD shows this message: "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED" related with "iaStorA.sys"
I've already tried checking any problem with components of my laptop with Dell software and after hours of tests it doesn't found anything wrong, so I hope this is something with software and not a compatibility problem of the new HDD with my laptop at all. The errors I've found on Event Viewer of Windows related (I suppose) with those problems above are these:
Failed Quick Windows startup with a status of 0xc0000001 errorThe computer was restarted after an error check. The bugcheck was: 0x000000d1 (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff80024e6b9df). A dump was saved in: C: WINDOWS MEMORY.DMP. Report Id: 062314-20906-01.The computer was restarted after an error check. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff80005b507b7, 0xffffd000edf546d8, 0xffffd000edf53ee0).
A dump was saved in: C: WINDOWS MEMORY.DMP. Report Id: 070414-14734-01.The system has rebooted without proper shutdown first. This error can be caused when the system stops responding, crashes or loses power unexpectedly.I also tried to create a mini dump file, following the Blue Screen of Death (BSOD) Posting Instructions, but I don't know if it will work, since I've followed the steps before the errors show up again, but I'll attach it anyway.
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Aug 1, 2014
I got a new laptop, and pretty much immediately after initial set up I shut my laptop, the next time I tried to open it it showed the BSOD, it has the error,system_thread_exception_not_handled (iastora.sys). After it does the restart my computer runs fine. I followed the directions and included the file.
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Jan 17, 2014
I own my MSI laptop since last october. I have random BSOD's, I would say 1-2 per week, and especially when I am playing left fo dead 2 (2-3 per hour), and when I turn the high performance power plan on (5-6 per hour). I have a killer network card, and I heard that this card was the cause of a lot of BSOD. But I do not see the link between l4d2 and the high perf. power plan. I always keep all my drivers up to date. This is very annoying, I alwas leave my laptop on to download games on Origin/Steam, or to do other task and when the BSOD occurs, I am just wasting my time...
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Aug 26, 2013
I have a segate 1TB external HDD and right now I barely have anything stored on it. Well, just now when i tried creating a new folder i keep getting error code 0x08000FFFF! What the hell?! This HDD is not even 2 months old! Is it curtains for the drive? Or is there some action I can take?
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Aug 28, 2014
I'm getting quite regular BSODs and crashes, previously I was getting crashes from AMD 14.7 beta drives so I swapped down to the 14.4 drivers. Now I'm not getting BSODs from atikmdag.sys, but I'm getting BSODs from what looks like ntoskrnl.exe. Additionally sometimes my computer will freeze, the display will show a static image, and the computer won't respond to keyboard/mouse input. Sounds can be heard to play as normal indefinitely (I haven't left it for more than a minute so not sure how long it would continue). This suggests to me that it's a display driver problem.
Here's the list of BSODs as shown by BlueScreenView:
Highlighted in blue are the crashes before changing drivers.
This is my dxdiag, I'm running an A10-7850k, 8gb corsair vengence pro 2400mhz, fm2a88x-itx+ and an 840 evo ssd.
I can upload any requested dump files or information.
I couldn't use SF diagnostic tool because I don't have .NET framework 3.5 installed, and when trying to install it I got error code 0x800F0906, and following all of MS's instructions failed (could still connected to update server, just not for .NET 3.5, using install media failed probably because 8 is different to 8.1).
This is what BlueScreenView calls a "minidump" (this is for the most recent crash shown above. I'm not sure if this is any different from what SF Debug collects).
Here's my output from SF Debug.
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Aug 17, 2014
It boots OK. Dell 755 dual core 1.8 3.5Gb ram,
For some time now, the machine will suddenly freeze, after 10 sec or so back to working, using any program. When I open outlook I'm now getting a message saying outlook didn't close properly, or personal folder didn't close properly. I always shut down al rpgrogram before switching off.
After it's frozen you can hear the HDD crackling a little, it's like backing up. Don't a HDD scan and check everything seem to be OK. I did look through the log, I noticed a lot of multiple triggers. Don't know what that means.
I run a Huawei modem since I used a Tigo chip, when It boots up, I notice the FDD light comes on. When I leave the modem in the USB and boot up, I loose my CD ROM icon, to get it back If I need it, I have to remove any usb drive like Modem, flash drive it reappears. This has happened for long long time. It did the same in Win7.
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Aug 26, 2014
For about a week now, my computer has had intermittent internet access. It'll work anywhere from about 10 seconds to 45 minutes or so before cutting out. When it disconnects, it usually corrects itself within the next minute or so, or disconnecting/reconnecting to the network, running the troubleshooter, or turning on/off wifi will correct the issue slightly quicker.
When running the troubleshooter, I've seen about every error it has. Usually "Default gateway is unavailable." Sometimes an IP error, sometimes "network cable is unplugged," sometimes it'll tell me I have a router or modem error, or to contact my ISP. It varies. I've seen up to 3 errors at once, and then the next time the Troubleshooter runs it'll give me another entirely. The network itself is fine. A number of other devices function consistently throughout the day as my PC has issues. This PC worked on this current network for about 3 weeks prior to failing.
Normally, it thinks it's connected. Sometimes it shows the yellow symbol in the bar and says no internet access. Usually depends on how long it cuts out for.
On an HP Touchscreen laptop
AMD A10-5745M APU processor
Windows 8.1, 64 bit
Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
Security on the wireless network is WPA2-Personal with AES encryption
I've checked for viruses (none), refreshed the PC (not a full restore, but the one that does not remove files, just programs and settings), done a couple things in command prompt, and updated the driver.
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Dec 2, 2013
I keep getting a blue screen no clue what the cause might be, rar file containing two dmp files.
OS : win 8.1
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Aug 3, 2014
I was in the middle of talking to my friends when all the sudden i get a BSOD with and IRQL_NOT_LESS_OR_EQUAL error.
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Apr 25, 2014
I received a supposedly Manufacturer Refurbished HP ENVY TS 15 Notebook PC that I bought on Ebay. Since then, I've had multiple different BSOD errors while performing different tasks or even when doing nothing. Drivers seem to be updated and I'm concerned that this could be a hardware issue.
Some of the errors I got are:
KMODE_EXCEPTION_NOT_HANDLED*
KernelSecurity Check Failure
DPC Watchdog Violation
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May 12, 2014
I am getting a BSOD since one week randomly with the message IRQL_NOT_LESS_OR_EQUAL. BlueScreen Viewer showes me, that it is caused by the driver ntoskrnl.exe. Before I got this BSOD I updated my Windows 8.1 to Windows 8.1.1 . Since this time, this error happens randomly!
My system specs are the following:
Laptop: Asus S400 CA
CPU: Intel Core I5 3317 U @ 1,70 GHz
Memory: 8 GB
Graphics: Intel HD Grpahics 4000
Mainbord: Asustek S400 CA
Antivirus: Avast! Internet Security (Version: 140512-0)
Before I got this IRQL_NOT_LESS_OR _EQUAL error I also got the BSOD Driver_Power_State_Failure. I figured out, that it might be the Bluetooth Driver, as buescreenviewer stated the driver causing the error is btfilter.sys.
I attached also a SF Diagnostic Tool File!.
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Sep 15, 2014
I was working on my laptop on Tuesday and all of a sudden it blue screened with the following error:
system thread exception not handled athwbx.sys
I have tried to uninstall the graphics card as a lot of searches mentioned that this was a problem. I can boot the laptop to safe but cant do much else than that. I have also tried system restore but that fails as well.
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Jun 18, 2014
I've recently upgraded my motherboard, processor and RAM to an ASUS Z87-K, Intel i5-4670K, and Corsair XMS3 1x8GB, and ever since I have been experiencing what appear to be video card related crashes. I am using a Zotac Geforce GTX 560 AMP, and a Corsair 750w PSU and did not have issues before the upgrade. The computer will crash to desktop while playing high performance games, sometimes almost immediately, sometimes after an hour or two. This results in an event log message like this:
Code:
-System -Provider [ Name]Application Error -EventID1000 [ Qualifiers]0 Level2 Task100 Keywords0x80000000000000 -TimeCreated [ SystemTime]2014-06-18T19:01:27.000000000Z EventRecordID5565 ChannelApplication ComputerHomeCore Security -EventData Shogun2.exe 1.1.0.0 507716b8 nvwgf2um.dll 9.18.13.3788 537a8e25 c0000005 00290d6e 18c0 01cf8b1863dbf93b
[Code] .....
This is bad enough, but I have also been receiving BSOD in more sever cases. My dump files are zipped and attached here.
In my troubleshooting to date I have:
- started upgrade from clean Windows 8.1 install
- checked all my power supply settings,
- checked all internal connections
- made sure the RAM was running at the appropriate frequency and power settings
- updated my BIOS and all my drivers manually, included several clean driver installs for my graphics card
- conducted Windows Repair
- checked the temperature: CPU less than 40C, GPU a fair bit higher in mid 70's
- tested memory for damage, came back clean
- ran dskchk, came back clean
- ran dxdiag, says there are no problems
Note: I've been using Shogun 2 to run tests, but it happens on every game I've tried (Arma 3 and Planetside 2 through Steam, and FarCry 3 through Uplay)
My next step will most likely be another complete format and reinstall, and then if it still remains I would have to assume my video card is shot, a horrible coincidence that it happened right when I upgraded everything else.
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Jun 15, 2014
I have this problem with my laptop for a week ago, I purchased this laptop (hp pavilion dv6 2170ee) 4 years ago. Now I'm currently using Windows 8.1 PRO on it. I recently upgraded my RAM from 4 GB to 8 GB (a year ago). I'm using this laptop for work purpose, graphics like 3ds max, Photoshop and Autocad.
Well the problem started by getting a lot of unexpected shutdowns with BSOD with random errors ..
here's what I wrote:
MEMORY_MANAGEMENT
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
PFN_LIST_CO
IRQL_NOT_LESS_OR_EQUAL
KERNEL_SECURITY_CHECK_FAILURE
the memory management error & IRQL_NOT_LESS_OR_EQUAL error are the most appearing , although the memory management is the #1 error happens. This leads me to test my RAMS , I ran a memory check (windows memory check & bios memory check) both gave me no errors. I even replaced my RAMS with the ones which originally came with the laptop, same errors happened again. I tried booting in safe mode, at that time no errors occured , I though it might be the drivers , I uninstalled the graphic driver and restarted the system everything was fine until I tried to install windows updates, OS asks me to reboot ,after that system started and I didn't touch even the mouse ,it crashed with errors again
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Mar 2, 2014
I have replaced every piece of hardware on this build and I cant get rid of the memory management bsod. It happens randomly. During games, installations, boot up, basically whenever it feels like it. I tried a different HDD as well. SSD and standard gives the same result.
PC specs are
mobo msi z87-g43
cpu i5 4570
radeon r260x
8gb corsair ram
550w psu
windows 8.1
I attached the zip file that was requested.
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Feb 10, 2014
I have upgraded from Windows 7 to Windows 8 about a year ago or so. When Windows 8.1 was released I upgraded again. But ever since I upgraded to Windows 8 I sometimes get BSODs, and after to uprading to 8.1, I get BSODs several times. My computer boots, everything is going okay until I log into Windows.. after 30 seconds the BSOD hits. That happens 5 or 6 times and then everything works just fine. I have a Intel i5-2320 quad core 3.0 GHz processor, 4 GB RAM, 64 bit.. Also it's a Lenovo All in one PC. There's more info in the folder I uploaded.
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Jun 25, 2014
I'm currently experiencing constant BSOD specifially the driver error irql tcpip.sys error for about every 15-20 minutes.
I have attached the zip file containing the computer info for reference.
It is really difficult to use the computer now.
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Nov 22, 2013
Every time i formatted my pc,then after sometime it gives a bsod error & restart then pc cant start then windows start screen loading & loading......
I updated all driver & ssd firmware but no result.
I collect dmp files & collect some data.
Stop code 0x00000133.
Related driver show hal.dll +546a
Due to restart i didn't collect so many.
I will update dmp file information shortly.
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Mar 15, 2014
I have started having BSODs since last week. They seemingly seem to occur at random after using my computer around an hour. My computer is 2 years old, and I have never had problems with it, nor have I made any changes in the last weeks.
I have run chkdsk on both my drives, and they do not have any problems. I have also run a memorycheck (3 runs) and everything seems to be fine there as well.
After the first BSOD last week, my computer did not want to start up anymore, since for some reason my SSD was not the designated boot drive anymore. After changing this back it starts though, only to crash after a while again.
I have used the SF Debug tools, since my computer for some reason does not create dumpfiles in the designated folder.
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Aug 17, 2014
I bought a brand new PC and mostly during gaming but not always, sometimes with just even something such as Skype open my PC crashes with WHEA Uncorrectable Error and then restarts.
I hope I did this correctly, here is my log file. Nothing is overclocked as well.
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Sep 15, 2014
I am having trouble with system stability playing games. I suspect it's overclock related, but I've fiddled with so many settings and can't get it to stay stable. I have looked through the logs some, but I don't really understand what I'm looking at.
Is there somewhere else I can look for a guide to understanding the info that the SF Diagnostic Tool compiles?
System info:
i5 4690k @ 4.2 GHz
PowerColor AMD Radeon R9 290 PCs+ 4 GB
Gigabyte Z97N-Gaming 5
Kingstone Fury 2x4 GB DDR3-1866
Samsung 840 EVO 500 GB SSD
Seagate Barracuda 3 TB 7200 RPM HDD
Silverstone SST-SX600G PSU (600W, 80+ Gold)
Other things I've done:
-Stress test with AIDA-64 - no trouble, can run for hours and hours. Highest CPU temps under stress ~74C
-Run Memtest86+ for 10 passes - no errors
Run graphics benchmarking/ stress testing with no problems (Furmark, Unigine Valley/ Heaven)
Monitor temps on everything - CPU never goes above 75C in stress testing, mostly averages mid 60s during stress testing, low 30s at idle, and 50s gaming. GPU stays very cool, never surpassing 70C even in extended stress testing
Update motherboard and GPU BIOS
Update drivers to most current manually
The BSOD problem occurs usually after about an hour or so of gaming, sometimes less. I never get a BSOD with a message, just a stutter, then blue screen usually with a buzz coming through the speakers, then a forced restart. I can reproduce it if I run AIDA-64 and add in GPU stress test along with all the others or even if I run AIDA 64 with regular stress test and the run something like Unigine Heaven concurrently. Doing that usually produces the crash within several minutes. Event logs from the restarts always show error 0x124.
Another (unrelated I think) problem I recently had was with high latency producing audio stutter (usually with music, not noticed during gaming). I fixed this when I was going through all my drivers and updating. It seems like it was a problem with my NIC driver.
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Sep 15, 2014
I am posting a compressed file from your SF Diagnostic tool. This was done shortly after a BSOD.
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Jul 21, 2014
Today I purchased a Dell Inspiron 3000 series laptop, running Windows 8.1 Update 1 64-bit. However, whenever I shut down or reboot, I get a BSOD with the error, DRIVER_POWER_STATE_FAILURE. Strangely, it only occurs when I am running on battery power, and after the up time of the machine is 7 minutes. If it's plugged into AC then I don't have any issues.
The minidump shows that the problem seems to be caused by NTOSKRNL.exe.
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Feb 25, 2014
For the past few months I have been having an issue while playing games or watching any kind of videos on line (youtube, netflix, etc.) My PC will randomly get BSOD and say something like WHEA uncorrectable error. I'm not really quite sure where I would start to look to address this issue as im used to my computer letting me know whats wrong with it and im not very good with computers .
Reading through some other issues I saw from others on this site I have included a copy of my minidumps on one drive.
[URL] .....
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Sep 15, 2014
I keep getting blue screen all the time, its so frustrating, ive reinstalled for 2nc time now and this error doesnt go away. I dont know what to do, i dont know if it is a hardware problem or a software problem, ive run RAM and HDD tests and passed both. And everytime i get blue screen,the bios reverts to some old settings ive had.
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Apr 12, 2014
Randomly today my computer decided it did not want to boot. It originally had a different error code, but I found a tutorial on how to fix it, I followed the tutorial and my problem stayed the same but my error code changed. Basically something is wrong with my boot sector.
The initial code was 0xc0000225 and I used this tutorial to solve it: Solution to your PC needs to be repaired Error code: 0xc0000225
After that I got the new error: 0xc0000001. I have tried rebuilding the BCD, I have tried fixing the master boot record. I even started to go as far as to do a system "refresh" but windows told me that the HDD was locked and I have to unlock it to do a refresh, which Id much rather not do. When I tried to rebuild the BCD it detected my OS but when I told it to add it to the boot list it says "The requested system device cannot be found".
The weirdest thing is everywhere I look I am told to use the windows startup settings but they are totally missing from the menu. I booted to my bootable Windows 8 64 bit flash drive, selected repair my computer, then selected troubleshoot and advanced options and the only things that are available are system restore, system image recovery, automatic repair and command prompt. right under command prompt is where startup settings should be. I cant reformat because I have a lot of stuff that would take forever to get back like music etc.
Automatic repair didnt do anything. Safe mode does not boot either.
Laptop specs:
Asus VivoBook s500ca
Windows 8.1 Professional
8 gig of ram
intel i7 processor
HD 4000 graphics
500 gig HDD + 24 gig SSD (setup as cache)
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Sep 15, 2014
I keep getting a Mini dump Error, tried to copy n paste it, wouldn't allow, then took screenshot, and lost it - so next time it happens i`ll edit and upload it - in mean time here is my reports, hope rar is ok....
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Sep 15, 2014
I update my PC on Windows 8.1 six month before, I works without any problems. And from two week ago I got a BSOD at each launch of my computer, I just need to shutdown him and it start normally but it took almost ten time longer.
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Jan 16, 2014
Starting today I'm experiencing some odd BSOD at random moments. There doesn't seem to be any odd behaviour when it happens, for example it might be completely stationary (I'm not even doing anything on my computer), or I'm browsing the web. The only programs that are running at the moment are Google Chrome, Steam, AVG, dropbox, skype, google play and the AMD CCC.
The BSOD gives no extra information, because right at the moment the line where it should say what kind of problem it could be, the computer restarts immediately. I tried to look for the MEMORY.DMP file, but I can't seem to find it anywhere.
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Feb 21, 2014
My computer Bluescreens very randomly without giving much information on what caused it.I can sometimes go a full day without a single bsod and somedays I get 10 within 30 mins. Only connection I've (maybe) figured out is that all these bsod's seem to happen when my comp is connected to internet and either downloading something or sending something. Like when I log into games and try to connect into a server i get bsod...or if I don't I can play that game for hours only to get the bsod when I quit game and return to desktop. Sometimes using chrome just to browse web or switching tracks on spotify can cause issues aswell.
My computer was first bought and build around 2012 with some upgrades such as more ram and new GPU. I've ran this comp with a stable OC of 4.0/4.0 and never before having any problems with either my system heating up or freezing. Now I've returned to stock clocks to rule out any unstable oc.
I'v done pretty much all i know about debugging and trying to figure out which programs/drivers/hardware are causing my system to be so randomly unstable. My head keeps telling me this is some driver related cause it started what seems to be "all of a sudden"
Things I've done:
Return stock OC
Ran memtest for 14 passes = 0 errors
Ran Prime for ~4 hours = 0 errors and temps maxed at 60 c
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Feb 1, 2014
I've been working on my mothers laptop and she has a HP Pavilion G6-1C51NR. She told me her laptop was a bit slow, so I decide to upgrade her to Win 8.1 from Win 7. I did a fresh install of Win 8 then updated to Win 8.1, now here is the weird part. Every time I boot the Laptop I get the Kernal Data Inpage Error once, then it restarts itself and it normally boots into the OS and I am able to use the laptop fine. This never happened when she had Win 7 on her laptop, and she had no viruses either. It started to happen ever since I installed Win 8 to her laptop, it happened on Win 8 and on 8.1. I have even re-installed the OS multiple times to see if it fixes it, but nope still has the issue.
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