Recover Start Windows Normally Mode

Dec 5, 2011

i had a virus and contacted a microsoft tech. he did a remote control of my system and ran a hi tech. spyware scanner and it found 5 infections. he cleaned them. all this was done in safe mode with networking. after he rebooted my computer it would only reboot in safe mode. he said a start up file must have been connected with one of the infections. he said i would need a restore disc to recover the file. i contacted dell and the are sending me a disc. my question is what are the steps i need to follow once i insert the disc. click by click.

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Oct 27, 2011

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Nov 7, 2011

Got a nice comp about a year ago off craigslist and havent had a single issue with it until now. I am not your typical "oh-you-mean-I-have-to-plug-it-in-to-work" end user, but neither am I an "expert". Especially in this case I'm in way over my head; a few days ago I went to slave up a buddy's HD. The mistake here was that I had always worked with ATA, not SATA. Yes, I was a temporary idiot, and no, I don't remember WHAT I was thinking. Whatever was or wasn't going through my head, I hooked up the second drive to the second clip on the (belt?). Everything started as usual until the windows loading bar; after the bar, I got a black screen, and then the computer shut itself off.On attempt #2 to startup (and removing the second hard drive), before the loading bar, I get a prompt for "Windows startup repair" or "Start windows normally". Option #1 results in "windows is loading files" for about 10 seconds, then black screen, then computer shuts itself off again. Option #2 just results in windows loading bar, black screen, then computer shuts itself off.

Error Code: 4400:11A
Msg: SCSI_0-000_DISK_GENERIC-_SD/MMC - Target not ready

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Dec 16, 2011

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Jan 28, 2012

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Nov 25, 2012

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Apr 15, 2011

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Jan 13, 2012

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Sep 27, 2012

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My system specs:
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Jan 10, 2013

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Jun 10, 2011

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Nov 11, 2011

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Aug 4, 2012

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Jul 3, 2011

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Desktop
Ibuypower WA 910i
64-bit

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Aug 26, 2012

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Currently in safe mode, have disabled all non ms services and all start-up items using msconfig and restarted normally - didn't change anything.

Ran CCleaner and cleaned out temp files and registry and still no change.

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Oct 9, 2011

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