Hauppauge Hvr2250 Mce Remote Not Working

I bought a brand new 2250 card with remote and the remote does't work. I plugged in the IR sensor to the TV tuner and put new batteries in the remote and the light flashes on the remote when I press a button but the tuner is non responsive to it. I tried using it in both Wintv 7 and Windows Media Center. I've spent about 10 hours doing everything possible and even bought a new cable, but nothing.

When I click a button on the remote should the receiver flash red? because I am not getting any red flashes on the receiver, but when I restart the IR blaster does light up red for about 5 seconds.

IR.exe is running. here is the remote I have: [URL]