System Crash - No Recovery Options Work
Sep 20, 2011
I am helping a friend with her Windows 7 laptop which crashed this evening. Startup repair has tried several times but still cannot fix the problem. System Restore fails as well despite trying numerous restore points.The log show that a root cause was found:
Boot critical file
C:CI.dll is corrupt
She has important personal data on this system so a fresh OS install is not an option yet.THis will be a good learning experience for me as I am looking into starting my own computer repair business. I'm not quite sure how to proceed with this. What should I do from here? Do I need to remove her HD and use a data recovery app on a separate system to recover her files, then reinstall Windows 7?
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Dec 4, 2011
A week ago my computer crashed after my dad used it. It ran a System Fix which was a virus and a program I don't remember installing. Now when it boots it has a black screen that says Windows Memory Error and gives two options, Start Windows Recovery or Start Windows Normally. When he realized what he had done he tried the recovery tool first. It had a Windows is Loading files bar that didn't move at all so he left it on all night. It never moved, so he tried option 2 it brought up the 5 Recovery tools none of them did anything helpful. We tried using safe mode, it doesn't work either, brings back to useless Windows Recovery tools. We went out and Bought an OEM since the person we bought this from forgot to give us the Install Discs, We got to Repair Your Computer option below Install, it said our version of windows wasn't the right version for the OEM so it was a waste of $200. Now I am stuck and out of ideas. I've hooked the harddrives up to our old Windows XP and virus scanned, check disced, and backed up them. how to recover and repair without reformatting/wiping the HDD?
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May 2, 2012
however, this time, he is away and is unable to help me. So I try to do the same thing, I run start up repair, and it says problems can't be solved automatically, I clicked on details, it shows that a problem signature is CorruptFile.This time, theres no BSOD, but it kept leading me to the Start up recovery page (the one with sys restore, restore system using image etc and command prompt). I tried running safe mode, as well as safe mode with networking, last known good config, ran all the options on system recovery/system restore. It seems like the only option i have left is use the command prompt to fix the problem. I lost the windows installation CD, so some of the commands such as bootrec.exe is in vain. I don't really know what i'm doing any way when I use the command prompt. As a last resort, I'm willing to reinstall my comp, what do i do so that i can save some files? also is it possible that I download the reinstallation file since I lost the original one?
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Dec 16, 2012
I'm having trouble with my windows installation. It seems windows installation was corrupted. I get the following when I boot (this is a summary):
Windows failed to start. . .
Insert an installation disc [and repair your computer]...
File: EFIMicrosoftBootBCD
Status: 0xc000000f
Info: An error occurred while attempting to read the boot configuration data.
However, the big problem starts here: the recovery options in the windows installation disc don't work. It just says it's not compatible with my version of windows (even though I know it must be, since that was the disc I installed from). How can I repair my windows installation? Could I connect my corrupt hard drive to another computer and do it through there?
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Nov 25, 2008
How to Boot to the System Recovery Options in Windows 7 ?
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Sep 10, 2012
I had first installed Windows Vista Ultimate x64 on a unpartitioned 640GB drive. I then partitioned my other 320GB drive to install two things:
A FAT32 30GB partition of Windows XP Home
A NTFS 160GB partition of Windows 7 Home Premium x64
The remaining space (around 108GB) was left unpartitioned I then decided to uninstall Windows Vista. So I opened up EasyBCD and deleted the entry, then deleted the partition (this was after backing up all files.) So I erased the partition. When I went to start up Windows 7 I got an error code saying:
File: windowssystem32winload.exe
Status: 0xc0000428
Info: WIndows cannot verify the digital signature for this file.
It tells me that I can either use the recovery tool with the Windows 7 disc or press F8 to temporarily disable the driver signature enforcement. The problem is that F8 doesn't work (if I go back and press F8, I get the same error screen) and when I put in the Windows 7 disc and boot up from it, none of my OS entries show up in the recovery console. Now because I have a multiboot system, I can boot into XP fine. It's just the Windows 7 entry that produces the error message.So I'm stuck. I've been searching around for days and everyone either says to use the disc (which doesn't work) or to reinstall Windows (which I would prefer not to do because I can't find another key and don't want to use another Key for Office 2010). Some more info, when I boot into Ubuntu live usb, all the partitions are present and all the files in Windows 7 are present including winload.exe on the Win 7 partition.
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Sep 30, 2012
What is the user name and password for systems recovery options
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Jul 29, 2012
Everytime i try to boot up my pc, it automatically goes to the system recovery options menu.No matter what i do, if i restart it comes straight back to this screen. ive tried sytstem restoring numerous times, tried booting in safe mode. But no matter what its the same outcome
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Sep 1, 2012
Problem 1: Computer wont boot past logo screen
Problem 2:System Recovery Options window doesn't appear. The little box with command prompt, startup repair, etc doesn't come up at all. Tried 2 separate repair disk and repair your computer in the advance boot options list, still no luck, pc still wont boot and recovery options are still not appearing on screen. Also I have waited over an hour for it to show.
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Dec 16, 2009
Yesterday I installed Windows 7 on my computer and everything worked perfect the internet, music, etc... The problem is that when i resterted some screen said: System Recovery Options and I couldn't use the computer so installed W-7 again but now I'm afraid to shut down my computer because I don't want to re-install it again and again. What can I do to no get the System recovery options screen. My computer is a Gateway.
This is what the System Recovery Options screen says:
1. Select language
2. Select an [COLOR=#0072bc !important][COLOR=#0072bc !important]operating [COLOR=#0072bc !important]system[/COLOR][/COLOR][/COLOR] to repair and click Next. (I clicked Windows 7)
3. Password
4. (Then the screen) SYSTEM RECOVERY OPTIONS which includes the options of doing Startup Repair, System Restore, Windows Complete PC Restore, Windows Memory Diagnostic Tool, [COLOR=#0072bc !important][COLOR=#0072bc !important]Command [COLOR=#0072bc !important]Prompt[/COLOR][/COLOR][/COLOR], Recovery Manager.
I've done it 3 times and it doesn't work. and I'm getting tired of re-installing.
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Oct 13, 2012
I have a Toshiba laptop in which I installed my copy of Windows 7. Recently, it has not been able to boot: it just restarts when trying to. I tried the typical things:booting to safe mode, etc. but they all do the same. So I tried to sin the System Recovery Options, first from the Advanced Boot Options menu and then directly from my Windows 7 disk. In all these cases, the program gets stuck after selecting the "Repair Your Computer" option, as in this picture:The mouse keeps working fine, but all I can see is the background image, and no window pops up. I know that it is supposed to prompt me to select my windows installation, but that window never comes up. A similar thing happens when I try to install windows instead. It just never gets to the next step.Is there anything that anyone can think of that I could do to solve this problem?
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Jun 2, 2012
Is there any way I can create a shortcut (or file) to reboot the pc straight into the System Recovery (F8) menu.
I've been able to create one for the Windows 8 PR (in virtualbox) not sure if I can do this in Windows 7 though.
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Dec 3, 2012
Iam victor and i see in the laptop system recovery options with the username lucas and i have to write the password
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Jul 22, 2012
I have a brand new Windows 7 64bit build with a clean install from an Upgrade CD and noticed in BIOS that my 1st boot device must be "Windows Boot Manager" or it asks for the CD. I only have 1 storage device (SSD) in the system and when I look under Disk Management in windows, it shows a 100MB "EFI System Partition" in addition to the primary partition (which is labeled "Boot, Crash Dump, and Primary Partition" - so it seems to have the boot files on it).
My components are:
Intel i5 3570K
Gigabyte Z77-DS3H mainboard
16GB Crucial Ballistix
Intel 520 180GB SSD
LG BD optical drive
GTX 560ti
As I only have the one non-optical storage device I did not set any partition parameters at install. I Attempted to do a Startup Repair with the windows disc to maybe try and delete the EFI partition and got the "... System Recovery Options is incompatible with the version you are trying to repair" error. Not sure what that is. If Disk Management shows a healthy partition with "Boot" listed as being contained, why can I not select the SSD as boot device #1? I can boot perfectly fine with the Windows Boot Manager listed as boot device #1 and the SSD as #2, however it's not ideal.
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Jan 19, 2013
trying to factory reset my computer and ever since i upgraded to win7 f11 system recovery won't load up for me i tried CTRL + f11 still no luck i tried other keys also it just loads me up normally and the recovery disc doesn't have factory reset option me i wanna reset my whole computer before i get my new cpu ram een over a year i keep trying for days every couple months to get it to reset but no luck so i finally
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Feb 3, 2012
Recently my computer has been unable to boot to my login screen. It continually reboots regardless of what type of start up I select (ie. safe mode, sade mode with command prompt, last known good setting, etc.).I recently scanned my desktop computer and received an HD521-2W SMART error. After doing a little research, I figured that there's pretty much nothing I can do and the hard drive is on its final stretch. However, what are my options of recovering my data on the dying harddrive ? (keeping in mind that I can no longer boot properly to the login screen). The files I want to recover are mostly photos, a few word files, and bookmarks.
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Jul 16, 2011
Just received my new Dell Inspiron 620 yesterday and am working thru setup options. One of the first things on my list is making sure I have the appropriate repair/recovery prep in hand for the inevitable All that came with the pc was a Drivers and Utilities cd.So far, I have created a Repair Disk...do I also want/need to create a System Image?I've only created the Administrator acct at this point, but will need to create at least one User acct for lovely wife (and it seems I should also be creating one for myself as well, and not using the Admin acct, from some things I've read).
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Feb 24, 2012
So I put in the recover disk but my OS isn't on the list to select to repair or restore
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Jun 7, 2012
I've been going in circles for a year now....I completed HP Min Image restore and backed up everything I could. I cannot install HP hardware and windows is partially functional on surface installs updates but errors before can be set up.I've tried to follow step by step many different options which isnt easy since I am always missing a piece of the puzzle. Now I still have recovery partition, no option to update or reactivate Windows. After ordering 2nd set of recovery discs HP tells me using the discs probably caused my problems but I'm out of warrenty and out of luck
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Sep 24, 2010
How to Load SATA Drivers in Windows System Recovery Options ?
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Jul 14, 2011
was capturing video from a DV camera directly to my Windows 7 laptop NTFS hard drive using firewire (the performance was 2 hours with no break, so tape wasn't an option).After about 80 minutes the laptop just powered off - I think it had overheated.I've pulled the hard drive without switching the laptop on since it crashed. It's a 2�" SATA drive now attached to a USB adapter on a different Windows 7 PCI'm trying to recover as much of the AVI as I can, but it's not showing when I use undelete software. I'm hoping there is some trace of the file to start my recovery procedure: At the time of the crash, the PC must have been maintaining some record of the file's location, as it would be needed to prevent other processes from writing over the video data.
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Aug 6, 2012
Brand new PC. Windows 7, 64 bit. Power options worked till I downloaded "Web Shots", then they stopped working. (I've used this program for years with no problems and would really like to contiune using it.) After about 45 seconds of downtime, PC goes to sleep and requires a password when you wake it up. No matter what power options I change or put in, the PC continues to have this problem.
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Mar 5, 2012
My hard drive crashed on my laptop. Before It crashed, It gave me a hard drive warning of imminent failure, and gave me an option to create recovery disks. I ended up creating 11 disks from the option. I installed the new hard drive and the BIOS reads that it will boot from the internal optical drive first. When I insert the first CD and start then computer, it continues to read "Operating system not found". When I look at the CD in another computer, it reads three files and one folder. The first file is an icon file which reads "Setup", the next is a "Media" bin file, and the last is an autorun setup information file. The last is a folder that contains various other backup files. My computer did not come with any copies of windows.
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Oct 30, 2009
Has anyone else found that the "Snap To" under Mouse/Pointer Options doesn't work? Or does anyone know how to get it to work? It worked fine in XP and I have tried in Windows 7 with old mouse and with a new one but it doesn't work. Not a major problem but I would like to get it to work.
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Oct 2, 2012
Using preinstalled Win 7 Home Premium 64bit on an HP 6813w Pavilion. The original hard drive, a Hitachi HDS721010CLA332 1Tb crashed.1) System Recovery discs was made along with a System Recovery with System Image disc.2) A more current System Image was made on an external hard drive.The Hitachi was replaced with the same model. Checked bios to make sure it was installed correctly.Under System Recovery, Image Restore, Select a System Image Backup there is nothing in the table to choose from as far as a source (disc drive or external drive).A) System Recovery (3 discs) has the HP preinstall file folder on the 3rd disc but is not read by the System Recovery program.B) Under System Restore, Image Restore, Advanced, it asks for a network or driver to be installed. That opens up the directory of C: which is the external hard drive. Under WindowsImageBackup the computer name is identified followed by three entries:[CODE]It seems to me the Recovery and System Restore discs are not functional. Am not a technical person but I have taken this as far as I know how at this point.Printed out all the instructions from HP and Microsoft to follow step by step but the failed discs will not allow me to move forward.
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Mar 8, 2012
All my old games used to run correctly(Hitman 2&3, Max Payne, Quake 2 etc). I installed AOE 3 but had to uninstall because my display is not supported. Now all my games that used to work don't run but make my system lag really bad! in the task manager the game runs as a process with a "rundll.exe" that uses 100% CPU until I close the process tree
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May 15, 2012
System File Checker (sfc) has a few parameters that you can use when runing sfc:
Parameters
/scannow : Scans all protected system files immediately.
/scanonce : Scans all protected system files once.
/scanboot : Scans all protected system files every time the computer is restarted.
/revert : Returns the scan to its default operation.
/purgecache : Purges the Windows File Protection file cache and scans all protected system files immediately.
/cachesize=x : Sets the size, in MB, of the Windows File Protection file cache.
/? : Displays help at the command prompt.
What's the difference between the first two, /scannow and /scanonce?Does /scanonce wait until you reboot and then run one time?And while I'm asking about sfc, where is the "Windows File Protection file cache"?
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May 18, 2011
I am running Windows 7 Professional 32-Bit Edition with SP1. Somehow I have lost the "Pin to Start Menu" and "Pin to Task Bar" options when I right click on a program's icon whether it is running or not. Another strange thing is that when I right click on My Computer and select "Manage Computer", I get an error message that there is no program associated with that command. I ran "sfc /scannow" and it returned "Windows Resource Protection did not find any integrity violations." So I am at a loss. I do recall seeing an option to remove those privileges somewhere, but I cannot for the life of me remember which program I saw it in.
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Nov 3, 2011
I have a Gateway T-1625 laptop. it has 2 gb of ram, 500 gb hdd, and an amd turion 64x2 processor. It came with win vista and am trying to upgrade to win7. I ran the disk, everything seemed to go fine, all the way up to setting the time and date. After the restart, it goes to "System Recovery Options" and asks for language. Next screen says "select an operating system to repair and click next. Only win vista operating systems are listed and can be repaired". My problem now is only win7 is listed. My options are to load drivers or next. I have read in a few places to load drivers, but i read them after trying to install win 7. I don't know where to look for drivers if that might be the case. If i click next, i get the "choose a recovery tool" and it states the operating system is win7 located on (C Local Disk. I have tried the startup recovery several times to no avail. When i look at the details, there are 10 problem signatures. The ones that look odd to me are the "Signature 1 SystemDisk" and "Signature 6 OsVersionMismatch". Like most idiots, i thought i could handle a simple installation and didn't bother to look for tips before hand, and now it's costing me.
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Mar 21, 2011
I want to have a Factory Reset of my computer. In order to launch a System Recovery, I need to create Restore Discs. When I launch the Recovery Disc Creation, it says:"This computer does not have a burning drive, which is required to make DVDs. Please contact HP Support for asistance."My computer did not come with a build in CD Drive. Even plugging in a USB CD Drive will not make creating the discs possible. So. I ask you. How can I reset my computer to Factory Condition?
Computer Specs:
Windows 7 Home Premium (64-Bit)
Model: HP Pavillion dm3 Notebook PC
edit: This notebook came with a Recovery Partition built in.
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Mar 27, 2011
is it possible that my one recovery key will not work because i use a easeus partition software to resize my drive c and my drive d? By the way i want to reformat my computer to install a fresh copy of windows but i dont have a windows cd, how can i do it?
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