Scanner (HP Officejet 6210xi All-in-one Is Not Working

Sep 21, 2010

i bought a new computer and it came with a Windows 7 - 64 bit installed. Attaching the USB cable of the Officejet 6210xi makes the printer work but not the scanner. I do not know what to do but I tried hard to find a solution.

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I just built a new computer running Windows 7 64-bit and I’m loving it. However, I have one problem that I just cannot seem to fix. I have two printers - HP Deskjet 5550 and an HP Officejet 6210, both of which I cannot print to.

When I send a job to be printed from ANY program (IE, Word, notepad, etc), the job in the print queue immediately says 'Error-Printing". When I run the printer troubleshooter it says there is a 'print job in the queue that is preventing the printer from working' and the troubleshooter will restart the print job which doesn't fix anything.

If I go into the Event Log I can see that windows is logging Print errors. Please click here to view the error:

http://i45.photobucket.com/albums/f77/mattd860/print_error.jpg.

Basically, the error says Spooler Operation Failed with Event ID #372. Searching for this error and event ID on the web has yielded no viable solutions.

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To me it seems like something in the /windows/system32/spool folder is corrupt but I don't know where to begin fixing it. I guess I could delete the whole directory and copy the .../spool folder from my laptop running windows 7 but I don't want to risk messing up my otherwise perfectly running machine.

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