Scanner On Kodak ESP 9 Not Working

I cannot scan, either from the computer or from the Kodak ESP 9 AIO printer. Have spent days chatting with a technician to no avail. I have re-installed the software, after deleting it, a number of times. Finally, I called on the phone today. Although this technician had access to the chat notes we did the installs again. Either they don't know their product or I have a hardware problem although the scanner bed moves and I can make copies OK. Is there anything I can do further?