Mute Button Light Stuck?

Mar 2, 2012

I have a problem that's been driving me crazy. I'm new here so forgive me and feel free to direct me to any thread if it's been posted already.So I have a HP DV6-2162NR laptop and the mute button (touch) is stuck in the mute position (see picture).The button works completely fine, as in it will mute and unmute on command but the button does not change color from orange to white. I couldn't do a system restore because there wasn't one saved. I tried disabling the sound card but that didn't work.I'll restart it and it turns white. But as soon as Windows 7 loads, it turns orange and stays orange.

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I'm running Windows 7 Ultimate 64 bit and have the HP Pavilion dv7-1135nr here:

http://h10025.www1.hp.com/ewfrf/wc/product?product=3795411&lc=en&cc=us&dlc=en&lang=en&cc=us

A few days after installing windows 7 the Quick Launch mute button is stuck on (red) indicating that the system is muted whether or not it's muted in the system tray. No sound will come out of the external speakers but headphones work fine. I've tried uninstalling and reinstalling the sound drivers on the support page but that limits me to only using headphones OR internal speakers (even if headphones were plugged in) by setting it through Control Panel. System restore fixed the problem for 1 day and it reoccurred.

I've just installed the newest version from HP but it doesn't affect anything: HP Quick Launch Buttons HP Pavilion dv7-1135nr Entertainment Notebook PC - HP Customer Care (United States - English)

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Screen Caps

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