Computer Does Not Shut Down, Restart Or Log Off?
Apr 8, 2011
I have just bought a new PC, installed windows 7 64bit and it doesnt seem to want to shut down or restart, when i press shut down i have a blue screen appear and when i try to restart nothing happens. I have tried doing the same in 'safe mode' and still the same problem
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Nov 29, 2012
I want my kids to go to bed early, so I want the computer to shut down at a specific time but also wants that they are not able to restart it immediately. How can I achieve it. If I set a password, I would like them to use all the features of computer except to restart when it has auto shutdownm.
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Nov 23, 2012
I haven't used this computer in about a month, but it doesn't shut off/restart when I start windows 7. It just says "computer is shutting down" and stays that way. A few things:
- I put my flashdrive in the usb and left it in today, but had the same problem without the flashdrive
- It will shut off at the log in screen, but that is it.
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Jul 12, 2010
I recently installed windows 7 after buying a new hard disk cause my old one died.It ran smoothly for about 2 days but all of the sudden when i choose to shut down it simply restarts and when i shut it down by pressing the power button the next time i turn it on it says i should do a system repair which i do and doesnt help. Also my wlan always starts off,before the problems it was enable right when i started my pc.
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Mar 16, 2012
Is there anyway that I can get windows to repoen all the programs I had open when I last shut the machine down when I re-start it? i.e. same work processors programming tool with the same files open and ideally curser in the same place?
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Nov 26, 2011
I have an Acer Aspire one netbook that's 3 months old running on Windows 7. Around 3 weeks ago it started getting stuck on the shut down screen, and then it wouldn't shut down or restart from the start menu. This meant I had to remove the battery or hibernate the netbook when I wasn't using it. I fixed this so it would shut down by doing a system restore from a previous restore point. However after a week it's gone back to not shutting down from the start menu. Acer told me to do a complete system restore, but I'd rather not because I need all of my files for my uni work.
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Jul 15, 2012
I purchased a Toshiba Satellite Pro which had Windows 7 Home Premium pre-installed from the retailer. It worked perfectly, and I had no problems. However, about 4 days ago, the hard drive failed, and I lost everything. This isn't the problem however. I took the laptop to have a replacement hard drive installed, and all a reinstallation of Windows 7 Home Premium. I received the laptop back a couple of days ago, and I had no problems with set-up. I noticed however, that whenever I try to shut the laptop down, or restart it (to apply changes features, configure updates etc) the entire laptop will become unresponsive on the "Shutting Down..." screen. The little blue circle will stop spinning, and none of the Brightness buttons, Cap Lock etc will function, so I know the whole thing has become unresponsive. This forces me to press and hold the power button everytime I wish to turn the laptop off, which of course is a strain on it. I have scanned the entire thing with MalwareBytes and Microsoft Security Essentials, so I know it isn't a virus of some kind (it wouldn't be anyway, as it was acting in this way before it was even connected to the internet.)
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Sep 1, 2011
I tried to install my windows 7 updates for some reason over an hour later it hadn't finished & I had to leave so tried to cancel the install, nothing happened so I just shut laptop. It works fine but I cannot shut it down anymore or restart so my updates can take effect
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Nov 29, 2012
I'm at my whit's end with this. My PC shuts down fine but hangs on restart. It does this is both safe and normal mode. It appears to hang right before the HD would get turned off. The SHUTTING DOWN screen proceeds fine and the HD stops it's activity, the screen goes black (the HD light stays) and it just hangs there. Pressing the RESET button on the PC starts it up fine. If I am restarting from some utility (for example when installing Windows) it can hang with the RESTARTING WINDOWS screen.
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Jun 11, 2012
Just as the title suggests. After i press restart, it's stuck at "shutting down" for about 10 minutes (looks idle), and then there's a momentary BSOD and a restart. After it restarts, it gives me the option to start windows normally or in a safe mode.My OS is Windows 7 64 bit.Quad core 2.5GHZGforce 560 2GB4 GB RAM
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Jun 17, 2011
i have two HP computers (DC7600c and DC7700c). I did a fresh install of Win 7 ultimate and when i click to restart computer from Win, PC wont start windows. But if i do cold start or chose shut down from Win then boots normal.
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Mar 4, 2011
I am running windows 7 ultimate and am having a problem with the computer shutting down. When I click shut down it acts like its going to work but all it does is shut off the monitor the fans andeverything else keeps running and unless I hold down the power button it stays that way but if I restart the computer and don't log into a user name I can click shut down and it works fine any suggestions?Processor is a qs9650 Asus p5kc motherboard 4gb ocz ddr3 memory Windows 7 ultimate 32 bit (gave up on 64 bit nothing but problems)
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Jun 6, 2012
I have Acer Aspire laptop 5560-Sb256 laptop with Windows 7 and lately when I go to shut it down, it gets hung up and the circle comes on...so I close the computer for the night...or whatever...later when I turn it on battery is worn down and I plug it in...Windows does not start normally but it starts.
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Dec 7, 2011
When i try to shut down or restart the computer it goes to a screen saying "Press esc for setup menu" but it's not doing anything. Every time i have to manually restart the computer.
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Jan 10, 2012
Computer is not overheated but when shut down and try to restart it will not come up
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Oct 15, 2012
my personal computer shuts off completely while working. Is it due to fan. what should i do
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Jun 12, 2012
First off, I'd like to say that this isn't an overheating issue, because I am able to play Computer intensive games (like Star Craft II) for 4+ hours with no problems, but I can't play certain games for longer than 15-20 minutes. So far it has only happened to me with 3 games:
1. Halo Combat Evolved
2. Assassin's Creed II
3. Brink
If it was only Halo, which is an older game, my guess would be that it is a driver/compatibility issue. But when it happened with Assassin's Creed II and Brink, it totally baffled me as to what could be the problem. Before they shut down, They usually freeze for a second and then the screen goes black and then shuts down(without restart). Brink had the odd case of having it go a bit laggy, and the textures being blurry(not loaded properly) and then freezing>shutdown.because its making me feel insecure as to whether I should get other games, because I'm afraid my laptop will turn off, and I won't be able to play it properly.Oh I'd also like to say that after a shutdown, CS : S gets very buggy for a bit, and then returns to normal, I haven't noticed it on any other games happening though.
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Jul 20, 2012
my Windows 7 starts up really fast probably about 1 min. and then I can use the system but one eye shut down I get stock at the shutting down screen where I see a loading symbol and it just says shutting down for probably about a half an hour to an hour usually I have reformatted and it still doesn't what do I do I think it may be caused by drivers or something I'm not quite sure.[advertizing deleted by mod]My System Code: OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7Processor Count: 4RAM: 6125 MbGraphics Card: AMD Radeon HD 6470M, 512 MbHard Drives: C: Total - 599234 MB, Free - 387726 MB; F: Total - 250 MB, Free - 152 MB; G: Total - 99 MB, Free - 70 MB;Motherboard: Sony Corporation, VAIO
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Feb 14, 2013
here is my problem it seems when ever i try and do anything memory intensive on the computer it blue screens and says that it is a "memory management" issue I've tried restoring to an earlier point this does not work. It had been having problems before this shutting down but they were not this bad. I can't play games or anything like i said memory intense.
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Feb 17, 2012
I just received my brand new computer yesterday. It runs like a dream and I was loving it. There is one problem though, and I haven't ever seen this before, I am hoping maybe someone can shed some light on this. When I hit shutdown, it will act like it is shutting down. But it seems to freeze on the Windows is shutting down screen, the little circle shown no more progress. I can hear my hard drive power down, and it shows no more activity, however the case stays on and the Shutting Down screen stays up. (this is my first 64 bit)?
Windows 7 Pro 64 bit
Gigabyte Z68 motherboard
16 GB ram
Nvidia GTX 560 2 GB
Intel i7 3.4 GHz
When Win 7 came up I accepted the let Windows choose for me as I just wanted to get WoW downloading (it takes forever)..
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Jul 24, 2012
For the past week, my recently new started having this problem .Whenever I try shutting down the computer, click start and shut down or shut down on the log on screen, the computer turns off for 3 seconds, then restarts.I've google searched the problem and found solutions such as changing registry key, creating a shortcut on the desktop and clean booting but none have worked for me.
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Oct 19, 2009
I have a couple of problems.. first of all my computer wont shut down. It looks like it is going to in the beginning and after the "Shutting down" window the screen turns blank but the computer is still running and a couple of seconds later it starts to boot up, I noticed that the boot up image stays on for a while and I also hear the hard disks spinning up again, as if they had stopped. This has been like this since I installed Windows 7.
I've made sure that the Power button is set to shut down the computer in the "Taskbar and startmenu properties" and I've also undone the "Automatically restart" in Startup and Recovery.
Another "problem" or so. It seems like windows 7 thinks my desktop computer is a laptop.. o.
And the third and final problem has to do with my wireless network adapter. It's the Realtek RTL8185.
It's been troublesome since the beginning. The windows drivers don't work one bit so I had to get the 64bit drivers online from another computer. Had to force the computer to use them (Have disk) and then it would work for a while until i disconnect and windows can't figure out why..
I've read on the web that there have been issues with it and Windows 7 and this fix is said to be other drivers but they semi-fail me.. Right now I'm using a sucky USB adapter. Seems to work so far, if this works the next 2 days it's definitely just that Realtek thing that's failing. Maybe I can find older drivers.
I doubt anyone has the answer to this issue, I know I'm not giving um information about it.. right now I'm trying to find the CD that came with the damn thing..
Anyhow, hope you can help with the first 2 problems.
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Oct 27, 2009
It just goes into a sleep mode that I can't wake it up from. Have to hit the reset button to re awaken. I can actually hear it click off and click on quickly. Hope somebody can help me with this because wading thru the Q and A bull at Microsoft Solutions is enough to make one throw the box out the window.
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Dec 22, 2011
my system shuts down after I burn a dvd. message says Unauthorized shutdown. I am using burn x to dvd. It worked great in Vista and still does on my desktop. But not on win 7.
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Feb 25, 2012
Just as the thread says "Computer restarts instead of shut off. This happens after Windows 7 upgrade
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Aug 9, 2012
Just randomly, my computer hasn't been able to shut down the normal way. I'll go to start > shut down and it just sits on the "Shutting down" screen for a while and actually reboots and says Windows did not shut down correctly.
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Jan 27, 2013
I shut down my computer and now it won't start up. The on button is lit, but nothing happens. Tried to find reset and pushed into the only hole without a screw in the bottom.
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Feb 6, 2013
I was playing guild wars 2 then my computer completely crashed, at first it wouldn't boot up. I reseated my memory and restarted my PC it started up but now it won't completely shut down, it just sits kinda at like a stand-by but you can't come off of it an you have to shut down the computer from the PSU.
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Oct 28, 2009
I am trying to upgrade Vista to Windows7 Home Premium and I got this message after the installer copied ~2GB of files on my PC:
"setup can't continue. restart the computer and restart setup. when prompted try getting the latest updates."
I restarted the PC and restarted the setup and I got the same message. I updated the Mother Board Bios and restarted the setup I got the same message. I have tried both options (get update and no update during the setup). And it didn't work.
I do not want to do custom install (fresh install) on my computer.
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Oct 15, 2011
last night i was just minding my own business watching Internet videos, until my computer just randomly restart. the tower was still fully powered but the operating system restart, and now i can't boot up windows! every time i try to boot it up i get a black screen with a flashing _ at the top and it just stays there, i've tried booting up in safe mode but that doesn't work! i put good money into this computer and there's allot of important files on it for my school work on it, i'm using a friend's laptop until then.
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May 16, 2012
my computer randomly shuts off while running games. First noticed while experimenting with Aion, a few days later it also occurs with Star Wars: The Old Republic, something it hadn't done before. The program files don't include any duplicate files (which I thought may be a problem. Aion did have a duplicate initially, and the deletion of this file appeared to fix the problem, though it returned the next day. Further research has indicated that the CPU maybe overheating, or the the PSU is failing. I'm not "techy" enough to know if it is the PSU, when the computer shuts down, there is no warning, just a black screen and then the keyboard lights and fans stop running roughly 5s afterwards.
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