Canon MX860 Won't Scan Using Wireless Network
Apr 22, 2010
I have a new Canon MX860 connected to my wireless LAN. My XP laptop can print and scan with no problems. However, my new Windows 7 laptop will print but not scan. Have tried uninstalling/reinstalling the Canon software and drivers (with firewall/antivirus turned off - as per Canon advice). The message is always the same:" Cannot communicate with scanner for these reasons-scanner is disconnected-scanner is turned off.
Have tried using Scangear Tool but it can't find the scanner-even when I sit it within 30cms of both the laptop and my wireless router. Canons last response is that it must be an incompatibility with Windows 7 as the printer works fine with XP- I have to take it up with Microsoft- Canon for the support. Canon IJ Network Utility also loaded but will not run with Windows 7 (64 bit). Also tried changing compatibility settings for all software & drivers in various combinations - but the message is the same. People on this forum resolved my only other problem with spooler errors
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Sep 22, 2009
Is it yet known if Windows 7 RTM has the Canon PIXMA MX860 driver? My aunt bought a computer with a free upgrade to Windows 7 after October 22, and wanted to buy this printer but did not know the compatibility with Windows 7...
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May 16, 2011
I have a canon printer (couple years old) and a Brothers printers connected to a computer with Vista 32bit. I just purchased a laptop that has windows 7 64bit. I can connect via wireless network to my Vista computer just fine. I was able to connect to and install the brother printer but when I try to install the canon printer I get a message something like this "Cant find INI file, will look in windows update" after a while it comes back and says It can find INI file. Probably it is because my Vista is 32 bit and my laptop Windows 7 64bit. But I did not have this problem with my brother printer. How do I install the canon printer?
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Jun 25, 2010
Back in the fall when I switched over to Windows 7 Home Premium x64 from Vista Home Premium SP2 x64, I installed the software for my Canon Pixma MX700 multifunctional printer. I used the original Vista driver installer disc, and despite an warning message about a "known compatibility issue" the printer and scanning functions worked fine. I use the Pixma on the LAN via a wired ethernet connection. Worked fine for occasional scanning in November, December, and January.Then for months I had no need to scan anything, just printing over the network with no problems.Last weekend I needed to scan something. I usually just push the scan button on the printer, verify the computer it's going to scan to (it lists them), and away it goes. This time my computer threw an error about the scanner driver saying the scanner wasn't on the network. Huh? If the scanner's not on the network how did the computer know it was trying to send a scan... So I bailed on that and instead used the MP Navigator EX software on the computer. It failed too, giving the "scanner not connected" error, either using Navigator's direct interface or telling it to open the scanner driver which brings up a slightly different interface (when it worked).First I went to the Canon site and d/l'ed all the latest drivers for 7 x64 and installed them. Still get the same errors. Tried setting it up to scan via USB temporary connection. If I install it that way it works, but it's not a long term solution. And it stops working after a reboot. The odd thing is the scanner works over the LAN after I set it up for USB (when using NAvigator, because the scan to lan button on the printer doesn't work of course), again until reboot.
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Dec 14, 2012
My operating system is Windows 7 Professional 64-bit. I recently bought a new laptop (not a Dell) and so wanted to link this up and synchronize it with my Dell 305w all in one Wireless printer so it prints and scans wirelessly. I put in the CD that came with the printer and I downloaded the most recent driver (or so I thought). Anyway, after all that was done it prints wirelessly no problem. The trouble came when I wanted to scan a document from the Dell Imaging Toolbox. On my old laptop (that is a Dell) and my daughter's laptop (that is a Samsung,) this works wirelessly no problem at all from the Dell Imaging Toolbox.
On this new laptop, it doesn't scan wirelessly although it does print wirelessly. Every time I tried, first a message came up giving me a choice of two printers to use yet only one is showing in Devices and Printers in the control panel. So I chose one. (This message never came up before on my other laptop and I never had a choice). After choosing one, I then chose 'scan' and then 'start' from the Dell Imaging Toolbox. This then brought up another message that was titled, 'Network Scan.' 'For best results when scanning over the network:
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- Close Dell Imaging Toolbox.
- Press the Scan button on your printer's operator panel.
I need to have it working wirelessly from a remote spot as it did with my previous laptop because I am disabled. How to rectify this scenario? What am I doing that is stopping this from scanning wirelessly? On top of that also related to the printer, every time I boot up the laptop, a message appears saying, 'Microsoft.NET Framework Version 2.0 is required to continue. This software is available for free at - Microsoft website address.' I've gone to the website and downloaded this twice but the error message still keeps coming up every time I boot.
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Mar 4, 2012
how do I configure the printer through the router so that the other computers can use the printer's scanning capabilities.
I have 6 wireless computers on a home network. My wireless router has an input to accommodate a printer. Currently the printer is connected to computer 1 via USB and all the computers can print from the printer as long as computer #1 is turned on.
My question is how do I configure the printer through the router so that the other computers can use the printer without #1 computer being turned on?
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I have a canon mp480 and I'm trying to set up the printer so I can print wireless like I had on my old vista op system but it seems canon mp480 does not support win 7. Does anyone know where I can get a driver for this to rectify this problem.
Look forward to your response.
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May 1, 2009
in all builds up to and including 7077 my Canon MX700 network printer was recognized and worked like a charm, including the scanner etc.
Now on a clean install of the RC (build 7100) the Canon network scanning utility comes up with a message saying it has known problems and to contact Canon.
I have tried it in all compatibility modes, administrator, the latest Vista drivers etc from Canon. I did manage to get it installed and it can see the printer but it will not allocate a port for it. When I try to allocate the port it will not work.
Canon do not have any way to contact them other than by phone (good one Canon) and I really have not had the time to sit on the end of a phone wating for them to tell me Windows 7 is not supported.
Oh...this is in x32 and x64 I have tried both but back on x32 for the moment.
I might try the long way....by reinstalling 7077 and then upgrading to 7100 but that is a bit extreme.
Anyone else had similar problems and solved them or do I just have to wait patiently for Canon?
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May 4, 2009
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Mar 31, 2011
as of today i am not able to connect to my home network it used to work perfectly before but now when i try to connect it says unidentified network no internet accesit does work on all the other laptops herei also can conect to my neighbours wireless internet fine and when i plug the cabel in its also workingany ideas on how to fix this (not so good with computers so try to be gentel) ?
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