Cannot Boot To Destop On Dell In Windows 7?

Mar 2, 2011

My 3 mo old dell XPS crashed. I cannot boot in safe,safe with networking. I tried Dell data safe + restore. I cannnot reach desktop. A friend said CTRL Fll will restore to factory settings? Dell didn't even suggest this. Will it work?

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Attempting to boot the computer in Safe Mode results in the process hanging at \Windows\system32\DRIVERS\CLASSPNP.SYS

I was able to remove the SATA hard drive, hook it to my desktop and recover all my files. Attempt to boot from the Windows 7 Installation CD results in the process hanging at the STARTING WINDOWS screen.

Attempt to boot from the Windows 7 Installation CD with the hard drive removed results in the process hanging at the STARTING WINDOWS screen. I was able to boot Ubuntu from the CD and navigate through the computer.

I'm at a loss as to what to do next. I am able to access the BIOS setup, but can't make any changes because the touchpad will not move the pointer. A USB mouse will allow the pointer to move, but not when I'm in the BIOS setup.

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Jun 16, 2011

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When I first installed Windows 7 it found all drivers but due to this issue I have sought to change a few key drivers. Such as, the nVidia 8400 drivers and I have updated the SATA drivers to R154198

My specs are:

- 4 GB of RAM

- 2.4 CPU

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- nVidia 8400 Video card

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System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) Processor 2650e, AMD64 Family 15 Model 127 Stepping 2
Processor Count: 1
RAM: 3838 Mb
Graphics Card: ATI Radeon HD 3200 Graphics, 256 Mb
Hard Drives: C: Total - 694104 MB, Free - 586678 MB;
Motherboard: Dell Inc., 03D1TV
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