Can't Get Past Windows Repair - Windows 7
Jun 28, 2011
I am currently trying to talk someone through getting past fatal error code 197 (attempting to talk them through via telephone, so not that easy). They can't get past the opening screen which states that windows is trying to repair.
Information available from user: using HP Pavillion Laptop with Windows 7.
I am trying to get them to do a clean reinstall but this isn't working as they cannot get past this error message:
'Fatal Error C0000034. Applying Update Aspect 197 of 96381 (00000).
I have tried to get them to press F8 and move forward that way, but this is not working. I have also tried to get them into the BIOS, but again, it seems as though they are not even getting the option.
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Jul 12, 2012
So earlier on, my laptop wouldn't respond so I shut it down. When I went to turn it off again it came to a screen saying "Windows failed to start up, a recent hardware or software change might be the cause". There is two options: Start Windows Normally, or Launch Start up repair, which is recommended. When I click on Start Windows Normally, it loads for about 20 minutes then restarts itself and lands back at the windows failed to start up page. When I click on Launch Startup Repair, it says "Loading windows files" and loads for a few minutes before showing the windows loading symbol, and then it goes to a black page with a cursor pointer on it. I can move the cursor about, but no matter how long I wait, it doesn't do anything. There is no F8 option ever when I start up my laptop, even when it was working. I am using windows 7.
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Nov 29, 2012
I've tried F8, F2, and F12 to get to safe mode or startup options but all I ever get is the option to either start normally or launch repair. The function keys appear to do nothing. Launch normally doesn't work and just cycles me back to the two options again. Repairing just keeps "repairing" with nothing ever happening indefinitely. It will ask in the beginning if I want to restore to a different time, and if I click yes, nothing happens except that it keeps "repairing". There's nothing important on the hard drive that needs to be saved. I want to reformat, but I didn't get any disks with the computer, since it said I could use Dell Restore on my desktop, which of course I can't access now. Is there any free, safe program I can use to boot it up and restore? And can I even use a disk to restore if I can't access the advanced boot options to change it to "boot from disk"?
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Oct 13, 2011
I really need some help with something and I'm at wit's end with this thing. My Windows 7 Dell laptop refuses to boot up past startup repair. When startup repair finishes, it says it can't fix the problem automatically. Upon reading the logs of startup repair, it says file d: ci.dll is corrupt
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Oct 10, 2012
I was on my computer when out of nowhere it shutdown and restarted with the satrt up repair. It says it can not fix the computer automatically and says this in the details window
problem event name: startup repair offline
problem signature01: 6.1.7600.16385
problem signature02: 6.1.7600.16385
[Code].....
I tried to run a scan in the command promt window but it said that another repair was running and the computer needs to be restated which i did and the whole thing just starts over again. I dont want to lose any of my pics so i dont want to have to reinstall anything
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Sep 9, 2010
My boys PC is running windows & and is stuck at Startup Repair, it runs, then comes up with "Sratup repair cannot repair this computor automatically" He did have that wonderful AV suite virus on there which i managed to get rid of, then this happened. A few people have said do a fresh install of W7 but he has loads of pics and music on there that i dont want to lose. Can i do an reinstall without losing data? ah, but, plum of the day award could go to me as the problem could be hidden in one of those files??OR do i take his HDD out and back up only the necessary files he wants to keep, then put it back and do a custom install from there?
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Mar 29, 2010
So I just finished installing Windows 7 on a Gateway 32-Bit Laptop. It was originally Windows Vista. As it starts up, It takes me to the System Recovery Options menu where I pick my OS. I choose Windows 7 and I am greeted with another window. I can choose to Startup Repair or System Restore, etc. I choose Startup Repair and after it is done, it says,
"If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this messgae, contact your system administrator or computer manufacturer for assistence."
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Oct 13, 2011
My Windows 7 Dell laptop refuses to boot up past startup repair. When startup repair finishes, it says it can't fix the problem automatically. Upon reading the logs of startup repair, it says file d: ci.dll is corrupt.
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Dec 15, 2010
My problem is this; a freind has got a HP Laptop, 2gb memory, 80gb hard drive, Intell graphics and Win 7 Home Ed as his O/S.He lent his laptop to a freind who seems to have screwed it up as for some reason when it starts up, it wont now go beyond StartUp Repair. I have tried both system restore as well as command prompt to format the disk to no
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Jun 25, 2012
Okay, so I woke up my computer from sleep mode yesterday, and it worked perfectly fine for all of five minutes before everything except my cursor froze. I waited for it to unfreeze or give me a "not responding" message for about twenty minutes, but when it didn't, I manually shut it down by pressing the power button, since I couldn't get to the start menu. But when I turned it back on, an error message appeared. I don't remember exactly what it said, but it gave me the option to either: "Launch startup repair (reccomended)" or "Start Windows normally". So I chose to launch the startup repair since it said that it would fix anything that had caused my computer to stop working, but it's been "searching for problems" for about five hours now! The blue bar just keeps scrolling past, but other than that, nothing's happening. Does anyone know how to fix this? Or should I call someone to check it out? Will I lose my files? I tried to "Start Windows normally" as well, but nothing happened at all... Oh, and it's an Acer laptop with Windows 7 on it
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Nov 16, 2011
I couldn't find Windows 7 Repair Disc / Repair System / rewrite MBR for x64?
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May 11, 2011
I am pretty sure that a virus cause this, right before my computer shut down on it's own my anti virus popped up and said that a Trojan was found but I didn't have to do anything. Then the computer shut down and when it restartrd started to load files and then go into startup repair, only it couldn't fix it. I tried a restore, but again it said that the startup files wern't there. I just quickly scanned the diagnostic details and noticed something that said "boot critical file C:CI.dll is corrupt".
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Feb 3, 2012
I have a Toshiba Satellite C655-S5132 that just shut down & now will not boot Windows 7. Just goes to black screen w/blinking cursor then goes to 'startup repair' (which I'm postiive this is a virus of somekind) & will not allow me to do anything. Just repeats itself. I downloaded Windows 7 repair to a CD-R, chgd BIOS settings to CD/DVD to boot first, saved changes, and will NOT pull/boot up from disc. I've tried 2diff repair discs, both do not work. 'F8' does not do anything for me, not able to get to 'safe mode'. Computer is only 2yrs old.
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Oct 27, 2012
sung laptop (rv510) and when i load it up it won't load past the windows 7 screen dose anyone else have the same problem as me if you do and have fingered out how to fix this
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Jan 20, 2012
From the 2 options given I chose "Start Windows Normally"....After pressing Enter it will not go beyond the black screen where it says "Starting Windows" and inmediately reboots to the "Windows Error Recovery" again.I then chose the other option which is "Launch Startup Repair", entered the Disk, wait for it to load system files but it reboots to the Disk loading the files again like an eternal loop.Tried the F8 Advance booting options, chose "boot in safe mode with command prompt", it starts loading but then it reboots itself again!!I don t know what is going on, this is very strange, yesterday I worked all day in the computer..My system specs are these:>XFX Nforce 750i SLI>Intel Core 2 Quad Q9400 @ 2666 MHz>3x2gb Corsair CM2X2048-6400C5 DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-22-6-3)>ATI Radeon HD 4300/4500 Series>WD Caviar Blue 500gb
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Mar 1, 2012
So one day I shut down my laptop (Sony Vaio, E series, VPCEB15FG, Windows 7 home premium 64-bit). The following day when I tried to turn it back on it refused to go beyond the welcome screen.. And it just kept restarting. So I started it in safe mode with networking and that seems to be working fine..
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May 30, 2011
Tried to start up the new build after it had been working for a few days and when I am loading Windows 7 64-bit, it will stop working at the GUI screen. Here's what I've tried to do ..
1. Use startup repair (won't get past that Windows screen).
2. Tried to startup with SSD as the main drive for a working computer, got a BSOD and quick restart following GUI boot.
3. Booting from CD drive, HDD, SSD separately. Disconnected each device to see how the computer would react and nothing was working.
4. I formatted the SSD on a different computer and then tried to install windows on the SSD with no other hard disk connected. Stalls at the GUI boot screen.
CPU
I5-2500K @ 4.4 GHZ Motherboard
ASUS P8Z68 Pro Memory
4 GB G. Skill 6-8-6-24 Graphics Card
2 GB HD 6950 unlock
Hard Drive
120 GB OCZ Agility 3 Power Supply
750W Corsair Case
NZXT Phantom
CPU cooling
Noctua DH-14 GPU cooling
Stock OS
Win 7 64-bit Monitor
23" Asus
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Apr 18, 2012
It's a newly built computer with a fresh copy of Windows 7 64-bit. I'm running a:
-Radeon HD 7970
-i5 2500k
-2tb hdd
-asrock extreme4 gen3 p67 mobo
-16gb ddr3 ram dual channel
-1200watt psu
-nzxt phan-002 green case with all working fans
The problem I'm having is that whenever I boot up my computer, I can't make it past either the Welcome screen on the Windows login or past the actual Windows startup itself. I'll either get a black screen directly after the Welcome screen or my desktop will load, but I will find that if I click on anything, everything freezes up and I'm forced to restart. It has been intermittent at times, and I have actually had "good boots" where I could use my computer as if nothing was wrong... But that seems to be very random. This problem has been plaguing me for about 5 days now. And after much persistence, forum-browsing, and troubleshooting, I'm coming here to seek advice.
It all started when I uninstalled my ATI 12.2 video card Drivers and the ATI Catalyst Control Center. I intended to reboot my computer and install the new 12.3 drivers. The login/startup problems all started from there. I tried a multitude of things:
-restarting my computer.
-unplugging everything and plugging it back in (all the cables had worked flawlessly for over a month for moderate-heavy use per day)
-reseating my video card
-trying another video card in my computer
-in fact, an nvidia card, and had gotten the nvidia drivers (which are now totally uninstalled and swept clean with Driver Sweeper) to work, and had a couple good runs... But even then, it wasn't a for sure deal as the startups were sketchy then. and upon reinstalling the hd 7970 and new drivers, also a few good startups, but the problem persists.
-checked the bios to see if all my hardware was being detected properly
-checked for drivers for my motherboard
-checked ati's web site to make sure i got the right drivers
-used safe mode to do a LOT of troubleshooting, such as:
-scanned my computer with a complete scan with both avast and malwarebytes, and now also superantispyware. (found a few tracking cookies that were removed, but the bad startups still persist)
-ran system file checker tool and found no problems
-ran a chkdsk and came up with no errors
-uninstalled everything i installed that same day (two games)
-scanned the games setup files that i installed, thinking they were infected, came up clean.
-tried to uninstall the ATI drivers and attempt different fixes, but in safe mode, can't uninstall OR install ATI drivers, even with edits to the registry or via command prompts
-uninstalled the ATI drivers from the device manager and this seemed to help a little, but windows was still inconsistent
-used system restore to restore to a point BEFORE i uninstalled the drivers, but the problem persisted... That really threw me for a loop.
-the ONLY thing that worked, even momentarily, was when i tried Last Known Good Configuration after having installed the nvidia video card. it worked for a moment, but things were still loading slowly and wasnt standard operations. bad startups persisted soon after.
i've done lots of stuff to try to alleviate and see what the problem was... if i remember anything else i did, i'll let you know, but that's everything i can recall at this moment. for the first few days, i thought my computer instability was because of the ATI driver malfunction, which could be true... But now I'm thinking it's more because of an error lurking within either explorer.exe or the login process itself. because i could get sticky keys to pop up amidst the black screen of death earlier, and with zero input lag. got the sticky keys to pop up again when my desktop appeared on one semi-successful startup... but upon opening any folder, or clicking anything at all really, everything goes to *** and lags out till i have to restart. i want to avoid having to reinstall windows at all costs. i am not one for giving up unless ALL options are exhausted, and i feel i have yet to do that. I have a lot of information on my computer, most of my 2 tb are full of things. entertainment for the most part, but took a while collecting from various sources and dont want to have to rip them again and whatnot, as the hard copies are scattered about with friends.
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Dec 14, 2012
windows 7 startup repair on every boot but after startup repair hibernate works. How to fix?
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Jan 12, 2012
I've got a: Presario CQ62 notebook pc with a AMD Athlon(tm) II P320 Dual Core processor, and I can't get past the start up screen with the "starting windows" animation. It will show part of the animation then simply hang. I have a very bad battery but am keeping the computer plugged in. When I attempt a system recovery it says: "A disk read error occurred press ctrl+alt+del to restart" I've tried this many times and I get the same message each time. Beyond that I have no idea what to try.
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Dec 29, 2012
Windows 7 won't boot past logo. Will not repair when selected. Running in safe mode stops at Loaded:windowssystem32driversdisk.sys. Have tried to reload windows 7 and it says files are loading then comes back to the same point and locks at the windows logo.
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Oct 9, 2011
My mother's Toshiba laptop is less than a year old, and has been acting up lately. She doesn't download anything on it apart from windows updates, but she does have it set up to use a proxy server (through a legitimate service) so that she can watch her beloved BBC here in the U.S., which is mainly all she does on the computer. It suddenly started freezing/sticking on the blue welcome screen with the spinning circle when she tries to boot.(Sometimes it acts like it's doing something, sometimes it freezes. I left it for upwards of half on hour to see if it would finally get to the desktop, but it didn't.) I've tried starting it in safe mode with and without networking, to no avail. At one point, through logging in/waiting/closing the laptop/opening it again and such, I was able to "change user" and login, which did get me to the desktop. However, I wasn't able to do anything before it froze completely.Ctrl/Alt/Delete didn't help.
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Aug 6, 2012
In the chaos of moving to a new house yesterday, a box my friend was moving ripped and a bottle of beer smashed onto my open and powered on laptop, scattering both liquid and glass everywhere. We immediately powered down and removed the battery, and placed the laptop upside down and mopped up the excess liquid from the outside as much as possible, and set it to dry upside down on a towel.My laptop is a Lenovo U330, I had my brother install Windows 7 on it for me last year, but he kept the disks so I don't have any of them.Several hours & some blowdrying later, we attempted to start up the laptop (I would have preferred to wait longer, but I needed to know if mine would work in case I needed to borrow my friend's for the week). The laptop will load the lenovo startup screen, and then flash the windows loadings screen (with the option to press f2 or f12) for a few seconds before recommending that I run startup repair. Which if I select it, will freeze after a few seconds. Usually my laptop's pretty noisy, but while the battery light flashes as if there is activity going on, there's no noise coming from it at all.
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Sep 27, 2012
I use Windows 7 64-bit and it wont get past the start-up screen. I would like to retrieve some personal files from my hard drive before i reinstall windows, is there any way i can do this without removing my hard drive and as a last resort could you guys link to some good videos/guides that are in detail about removing your hard drive and inserting it into another computer.
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Oct 9, 2012
Windows 7 machine working fine from 20 april 2011 - 5 October 2012 I found an old cd and stuck it in the machine to see what was on it. Turns out a few scanned hi-res images and a fujiimage viewer.exe file. I thought i'd open the image viewer and see what it was. Double clicked and away we went. I moved the mouse to navigate to the start of the image viewer and the computer froze (blue circle thinking icon) I waited 5 mins and then ctrl + alt + del to get to task manager. Pulled that up - image viewer not responding - so attempted to close the program from task manager. Poof windows lost all my desktop icons and went to the loading screen background not my desk top background. I waited another 5 mins and then hit th re-start button.So comp goes back to loadup - gets to the bit where windows is loading and the flag comes up all nice and shiny. Freezes. Reset. your computer falied to load. Options to check and repair or star windows normally. Start win normally, get to flag screen. freezes. back to your comp failed to load. go to repair. wait 1+ hours. windows cant repair. reboot. your comp failed to load (im getting sick of typing it let alone looking at the bloody thing). Start win safe mode. starts gets to log on. loads desktop. looks ok. restart. gets to logon. slowly ( i mean over 5 mins to get to desktop). gets to desktop. hit Ie falis to load. firefox fails to load. desktop greys out. try to shut down. takes 2 mins to get past logging off sign. then hangs on win shutting down sign. I reset again I knew bios battery was on it's way out so I changed that, also f8 at startup and chose load from last known good configuration. over 40 mins to get to desk top. after 2 mins of trying to click on the desktop icons greys out. cant pull up task manager.
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Nov 15, 2009
I am running a Linux OS right now and am trying to install windows 7.
I turn on he computer and run off the disc. It let's
me load off the cd but can't get past the starting windows screen. Above the
starting windows is a spot of color but no other graphic.
What do I do from here?
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Oct 6, 2012
I have a new system but it runs on windows 7 and does not have outlook i need to convert my saved email from outlook to windows live mail
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Feb 15, 2013
i've recently built a new computer, first time, and im having sort of a problem downloading windows. I have the full version bought straight from newegg.com was not a dl copy ( i hope )and it wont dl properly. Im pretty sure i have all my stuff plugged in right and working properly. Ive tried numerous things like wiping the hard drive, switching the hard drive, trying a different dvd/cd drive, restarting over and over. Please help, and talk in english plz im not to good at the computer language talk.
[code]...
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Apr 28, 2011
i am trying to install windows 7 ultimate, it's all legit.It worked fine during installation,but when it got to ( Completeing Installation )After the restart.it wouldnt load past windows 'starting windows'then it freezes on a black screen.it loaded in safe mode but got an error 'Installation Cannot complete in safe mode please restart and run windows normally.' but nothing happends normally.
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Dec 19, 2011
I used Windows backup and restore to backup my files, and I let Windows choose which files to back up. Then my boyfriend dropped a heavy speaker on my computer and destroyed my internal hard drive, and when I restored my files from my external hard drive to a new computer, my most recent pst file was missing. There were a couple of old ones backed up, but not the most recent one, and I lost about three years' worth of e-mails.
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Jan 23, 2013
Windows update wont get past KB2724197, it says it installs successfully, reboots and then says it has one more update to do, and its the same KB patch. I have tried the windows component fix it, as well as run a couple root kits, nothing found.
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