A Fatal Exception Has Been Detected At Ex::Logger::log (,Logger.cpp:41)

When trying to invoke my friends e-mail program (Juno) we get the following error: Fatal Exception: A fatal exception has been detected at Ex::Logger::log (,Logger.cpp:41) Caused by: Can'tOpenLogFileException: Can't open log file "C:ProgramData|JunoISPExecExceptions.xlg", open mode 18 Caused by: ErrnoException : Call to fopen failed with errno (13) "Permission denied" Click OK to Exit When we do click OK we get the Juno program, but when clicking on "Get Mail" we get a Runtime error with no code. If we select the Browser tab we also get a Runtime error. The program just will not access the Internet. MS Internet Explorer works okay. We have reverted back to an earlier restore date for Windows 7, have uninstalled/reinstalled Juno, copied two complete earlier Juno Folders (Program & Data) and all to no avail. Juno techies are at a loss so we are at a stand still.